Took the wife's ford raptor in and got all the speakers upgraded to kicker and they sound amazing the price was great and the install super clean u can't even tell they touched a thing And Ivan that works there was what made the whole process work I work long hours at a copper mine so he gave me his number to set everything up he went over and beyond which is rare anymore to find employees that actually care also when I was in the store while I waited for the install Ivan and I think the other guy was Derick I think someone said I heard them both going above and beyond helping people with any and everything if management see.s this review you need to do something for these guys I've ran many businesses and huge jobs and employees like that are very rare Of course I left a tip and of course I'll be back they have earned my business Good job guys Stay blessed read more

I waited 5 hours at the (Broadway) location. I called the store and asked if I could get my GPS bypass wire harness installed there because I was tired of waiting at the (Broadway) location they where very professional very polite and concerned about my issue. This location has their stuff together. I will never go anywhere else but here successfully installed my harness in 25 minutes I was in and out. read more

Jerry was so nice to sync my car to my phone and didn't even charge me for that. If I ever need a sound system I will definitely return. Thanks again Jerry read more

Alan was a pleasure to work with. These guys are the best! Professional, the work is clean, and their expertise shows in their work. The audio sounds amazing! Beyond satisfied 11 out of 10 would recommend to anyone! Don't waste your time searching for a better price. These are the guys to get it done. read more

I recently brought my truck in to get a stereo and 4 speakers installed, which I paid for in advance, however I received a call saying that I would need to pay for an additional part that they weren't aware they needed. My truck is 17 years old at this point, so I would assume this part was known to be necessary by now. Also, if I had been notified of the additional part being necessary prior to it's installation I probably would have gladly paid for it. But they decided to install said part and just expected me to pay for it after the fact. I realize that this could have just been an oversight, but why should I be responsible for paying for this? It feels like a known additional part just got conveniently overlooked hoping to just squeeze a few more dollars out of a customer. Make sure you do your research and know essentially what you need before you go in, because the staff just wants to sell you as much product as possible. The only positive thing I can say is that the sale on the hardware was pretty good and I feel like I got a good deal in that respect. read more

I've used Audio Express enough to know that each shop is different.... This review is for this shop specifically... Very Dishonorable people work here. I brought in a set up for my 2017 RAM that was removed from my 2019 RAM and they blew up my 2 10" Kicker Comps and blamed me for it. I had the truck back for 20 minutes of enjoyment before the speakers started smoking and nearly catching the box on fire. Bring it back to them only for them to tell me that someone between leaving their shop and pulling into my driveway somehow climbed into my truck and fiddled with the knobs. Mind you they also installed the amp in a position that you could not even remotely get to for attempting any on the fly adjusting. The people in this shop are as lousy as their unkept sign and curb appeal. Cowards to Accountbility and owning up to their mistakes. Trust me I understand that mistakes happen and would have happily helped accommodate any adjustments, but they ademently were calling me liar because of their lousy work before we could even get to an understanding. Just to add insult to injury, they were going to pull the entire back seat of my mega cab because the professional technicians didn't know how to drop the seat down, and had to come ask me for help. Consider this a warning read more

See all

A week ago, Saturday, I walked into Audio Express on N Oracle. A sales person and myself went through the displays. I picked out a Kenwood head unit, a pair of 6.5" Kickers, a mounting bracket and back up camera for my Tacoma. We made an appointment for installation for the next Saturday (today) at 10 AM. I waited a week! My wife and I cleared our calendars, so we could drop off the truck. Today, we both met at Audio Express to drop off the truck. When I went inside, I was asked "can I help you?" I said I have a 10 O'clock appointment. This was at 9:45. He asked who I spoke to. I said you. He said "we have a couple of big jobs today. You'll have to reschedule." I said, I made this appointment a week ago. If I have to reschedule, I'm not coming back here... it's up to you. He said "You'll have to reschedule." So I picked up my keys and walked out. I understand that things happen. But they should have called us before we drove 2 cars 16 miles each, across town just to be brushed off. I feel this treatment was totally rude and unprofessional. Either they are incompetent, or they bumped me for bigger spenders. Either way, they've convinced me to reschedule... Elsewhere! read more

I messaged store 5004 about my stereo installed about 2 years ago in Chandler. Miguel set me up with an appointment and looked over the stereo but couldn't duplicate the issue of it changing modes instead of turning off, but of course it didn't duplicate the issue. I went inside to see how much it would be to install a subwoofer and amplifier. He showed me an all in one unit and with installation, was a price I was looking for. It took 3 hr, just like he had said and also the stereo was "bad". He gave me the $20 credit since I didn't use the warranty in the first year and I decided to just keep the stereo, since it was a minor annoyance for having a nice alpine stereo with a cd player they didn't have in stock and would cost too much for me to replace. The guys working there were polite and helpful! Miguel helped me put my windshield sticker on too. Now I'm so ecstatic about the looks and sound of my beautiful car! I told a couple of friends my stereo is clear and loud. Love the bass and I get a free butt massage . read more

See all

SHODDY! Bought and had installed a new sound system to replace my old unit. They broke all 3 of the climate control knobs while removing my old radio. Then, they left the unused wires hanging free inside the dash, which jammed up the temperature control mechanism, leaving me with hot air blowing in the car. This all cost me an extra $200 to repair at my mechanics. FIND ANOTHER STEREO SHOP!! ZERO STARS read more

Took my truck there on April 26th this wasn't the first time I've been here but definitely the last. I reversed my truck in to a parking spot walked in for a ground noise they said they would take care of it they ended up calling and telling me that the gain on my amp was up to high and I was over charged 110$ when they told me the amp tuning was 30$ when I went to pick the truck up this is how it was. I spoke with the service writer and told him my truck was parked up over the curb and he said he would speak to the tech the tech came out reversed the truck off and he said they would have to review there cameras to see if they were the ones who did it me and the "manager" had a back and forth conversation about how they never done that and that's how my truck came in and if that's something they did they would "fix" the problem now today there saying that they can't do anything for me because the vehicle is lowered read more

I had a backup camera that was on the blink, and asked if they could repair it. I was told they needed to order a part, and paid for it. They called a few days later, and said they had the part, and that I could drop it off the next day. I did. Several hours later, they called and said the car was ready. When I went to pick it up they handed me a bill for over $1000 dollar. I asked to speak to the manager who told me they replaced my system, when I complained, he threatened to call the police if I didn't pay. I won't do business with them again. read more

Really good experience. Miguel was great. Long time customer and I'll continue to be.

I tried to install my new Android radio myself and it worked but it was acting kind of wonky so I took it to Audio Express to professionally install it. When I picked it up, it was working okay but pretty much the same as when I installed it. I drove over a pothole on my way home and the radio straight fell out of its harness onto my gear shifter and changed the gears. Outside of doing such a poor job that it almost killed me on my way home, these guys were super friendly. I called and they offered to take a look at it, but I lost all faith in them when I almost died so I declined. I would double-check their work before you leave. read more

Audio Express - Great job... Not! - Car Stereo Installation Near Me - Tucson, Arizona

I was nervous about using this service. But took the chance and was not disappointed. Fair pricing, stereo works great service was done before expected, and Customer service was good. I was very pleased with the outcome and if I need further audio I will return read more

Called to day to get an estimate for the purchase and install of a new radio. I was told that I could not have an estimate unless there was money down. What a business plan they have. Needless to say they will never, ever, get my business. read more

not too impressed! called in the morning to see if they could do a tuning on my stereo system and they said yes to bring it by. drove three hours to the location and after leaving it there for an hour and a half I got a phone call saying they couldn't tune it and I would have to schedule for another day because the guy who tunes it is not there today. after reading the other reviews, this seems to be a problem at this store. read more

Went here the other day, besides spending $600 dollars instead of the average $200 they originally quoted me on. Everything was put in correct, I understand labor is gonna be quite a bit of work, but I would've liked to of known how much it was gonna be from the very start. When I walked in they didn't seem very friendly but the worker I was talking to was very accommodating and polite. They also said it would take about 1-3hrs AT MOST. They kept my truck up until 4:30 in the afternoon, taking about 6hrs when I had work that same day. (I was the first one in line getting my truck worked on). Those would be my only complaints. read more

Just found out that the quality team that used to be at the River/Oracle location was transferred to Broadway. The guy (Miguel) who replaced Mike at River/Oracle is abrupt and lacks any reasonable degree of courtesy, whatsoever. When I mentioned that I have been a long term AE customer his answer was "I'm not Mike, and you can take your business to the other store." I was stunned, and very much at the mercy of my schedule, and this guy's piss poor attitude. An install that would have taken 15 minutes with the old team took over two hours, in no small part because three of them sat in the office watching TV all morning. Very poor value for the cost. Wiring a radar detector that I bought from AE in the first place, into my second car should have cost less than $100, including the wire. Not $250! If I was the owner of this business I'd be cleaning house. I've also used the Specialist on Speedway with inconsistent results, but they were never rude. This feels like a halfway house for the Pima County Jail. Never doing business here again. read more

Avoid this location at all costs. None of these employees care about the customer. I had a 9 am appointment that I made two weeks ago. I showed up at 845, Tito the manager arrived at 9:15 to unlock the doors. At 2:45 pm they called to let me know they cant get the work done. Forgot about trying to contact anyone. They only have a text message that is probably an employee at the store that stated "I'm inpatient". I emailed corporate with no response. The 2 corporate guys i tried to call James and Ian neither one of them are available. Poor service and they just don't care. read more

Went in because I was having some wiring issues in my car and the stereo wasn't working and they were able to take a look and completely fix everything super quick and they were all super friendly and helpful! Highly recommend coming in and getting help with any stereo issues and they are sure to help you out! I will definitely be returning in the future! read more

I was supposed to get a new radio and back up screen to work with it. The employee acted like everything was fine until I told him the back up didn't work. What a rip off. read more

Today I took my car stereo in for service. They had to replace the unit I had them install last year as it couldn't be repaired. It was under warranty and they upgraded the unit at no additional charge. Service was great and I was able to make an appointment(a change from last year). Thank you Tito and the staff at Audio Express. I'm impressed. read more

horrible service, long wait and job wasn't even done, not professional at all. If I could give 0 stars I would.

I would have given a 3-4 star, but the company is not will to provide even two star level of customer service. I did enjoy working with Tito, but its apparent that management / owners hasn't empowered him to make simple decisions to complete a professional stereo install job. Facts: the install team is weak and you should expect to have problems. If you are reading this, do not use this company! My issue was very simple. The installer didn't install the amp I purchased. Just slid under my rear seat. I brought back to address, but Audio Express was unwilling to mount on the back wall because installer cut wires too short. Just an FYI $3000 job. Disappointing... read more

Had two different vehicles done by them both jobs were sub par quality. My truck almost caught fire because of the wiring they installed. Don't go here for anything!!! read more

Don't use this place for any audio/alarm installs. They will sell you substandard equipment and give you a crappy install. Nothing will look factory or function properly. They use to be known as the "home of the $1.00 install" and that's $.50 more than they are worth. The manager doesn't care about his customers and is confrontational and aggressive. Stay away from this business, you've been warned. read more

Best place ever! They were fast and efficient -even cut me a break on installation!!! I love the team they have! Great guys! My experience was actually fun!!! I recommend to everyone!!! read more

Very amateur，garbage，please just go best buy，bestbuy will not charge any labor if you buy some stuff there. This store just cost your money a lot and No technology at all. read more

will not be going there for anything as planned went in asked for some speed wire guy quotes me a price i pay gets the wire i notice its not what i asked for he then tells me he wont refund my money keep in mind i never left his site with the wire ,very poor business like so i get to eat the 2100 in speaker wire , read more

When I came in, my fiancé and I were told the work would take about an hour. We came back an hour and a half later (around 3pm) and were told there were two cars in queue and mine hadn't got started on. I made plans around the one hour estimate & I wish I was called to be advised it was going to take longer than expected. They close at 7 so I left my car overnight since we couldn't get back in time. We came back the next day and they were just finishing up which was about another 20 minutes . I gave a two star because of the lack of communication regarding the changed timing of everything getting done. I would go back to Audio Express again but a different location next time. read more

Getting new speakers in my SUV was a prompt, affordable experience that will leave me satisfied until my next trip in to upgrade my sound system. The employees, Randyl in particular, are pleasant and well informed; alleviating my initial concern about selecting "the right ones". I will enthusiastically return for more help and am glad to have happened upon a reliable business that I can recommend to my friends. read more

The two stars are for Ricardo who was professional and did a great install. The empty stars are for the fact that it their prices are ridiculous and they hide behind basic terms to add more cost. Installation included, don't bet on it. They have a new look inside and out and it reminds me of the woman at the end of the bar that believes more blue eye shadow will make her desirable again. Only if the place is dark, Audio Express, really dark. read more

This place gives the impression that you are getting a good deal. They do have good prices. Then I saw the work that they did on my truck and looking back I would pay twice that amount for them to have never touched my truck. It's like they probably have one guy in the back that knows how to install stuff really well but the guys doing the work are either just guessing or taking short cuts that will damage you dash and panels and that kind of damage can not be fixed without complete replacement. Home of the one dollar install? Yeah you get what you pay for. read more

Do NOT go to this audio express. They broke my bf car door inside panel and didn't tell him when they gave back his car. They were supposed to fix the speaker on the inside of the door in the car cabin. They fixed the speaker but broke the paneling and locking mechanism. When my bf noticed a few days later and confronted the business owner they were not apologetic. They weren't planning on telling him their mechanic broke his car door. Go get your stuff fixed somewhere else read more

Bait and switch pricing, poor service. All the bad reviews can't be wrong. I should have them first. Avoid working with these guys. read more

We purchased a back up camera from Best Buy and had it installed by a friend. After several failed attempts to get the camera to work, we took our car to Audio Express to have them look at it. Antonio was very professional and helpful. He was able to get us in that day to look at it. After an hour they found the problem with the unit, which was beyond repair. They showed us the problem and Antonio recommended a new unit for our vehicle. We purchased it and they stayed late to install it for us because we were going out of town the next day. The unit works great and has been so helpful with parking in San Francisco. read more

Audio Express - Car Stereo Installation Near Me - Tucson, Arizona

Came in as soon as they opened and was quickly greeted by B. We discussed options for upgrading my stock sound system that fit within my budget and agreed upon a new receiver being the most efficient purchase. After paying and receiving my receipt another associate comes in as the receipt is printing and mentions that they don't have the harness in stock. B promptly double checked to make sure they had it and in the system it showed they did. Well after about an hour and a half B notifies me that they'll have to run out and buy one because unfortunately they didn't have it. A bit upset at this point but understandable, things happen. Overall great experience. Final Word: Good quality brand of equipment , decent prices, friendly customer service, great quality install. read more

I purchased a Pioneer system with a backup camera for my 2009 Chevy Malibu. I was pleased with unit, the install was professional and the customer service is second to none. They spent time showing me how to use the system and made it really easy to use. Frank read more

Had an issue today. They have their policy first come first serve. That wasn't the case though what it really is. They will help you as fast as they can sell you. In other words if they can print your ticket up your car gets to go in there first. Or as I was explained sometimes there's people that come in that I already have tickets. Anyways that should be explained under the first come first serve because, they've never taken appointments and that was the case before Covid(i've been a customer since 1996). And first come first serves should mean the first person in the door gets to be the first person in the back.The reason I'm giving them a good rating is because Mike the manager told me he would move my car to the front because of the issue. That my friend is customer service! Now if it doesn't come through I'll be for the writing a different review. Thank you Mike I hope your promises is solid.Just got there and I Donely did they get my stuff done they upgraded me for free with the bass knob that was better than the one they called me. They're definitely a place you need to come and see I have no idea why their rating is lower than it should be thank you auto express Mike and Tito help me out read more

Long story short this exact store lacks professionalism, communication, and general knowledge. Wasted six whole hours of my time in which I'm a working service member who can't afford to be without my vehicle for unforeseen times. Do not come here for anything because they will push their product and unnecessarily flex very biased knowledge to make you spend more. Funny thing is that I'm a mechanical engineer who has been installing parts and working on cars, Diesel engines, electrical systems, etc. for years now. More on why I'm HIGHLY unsatisfied with their service below. I needed a dash cam installed on my vehicle so I came to this specific store on Oracle. I contacted the assistant manager, Miguel, in advance to see if installing an aftermarket 3-Way dash cam would be possible and if I could set a specific time to come in. I was told 0930 would work, so I brought in my vehicle and camera to complete the installation. I asked beforehand do they want the product's owner manual or weblink so that they can know what they are working with and they told me no. Weird. When I arrived I was immediately asked if I wanted to buy one of their Kenwood series cameras there before I was even asked about the $200+ camera in my hands. I was then told it wouldn't get worked on until later that day even after I called in advance earlier that week. Around 1300, they finally called me to see if I wanted to install the INSIDE rear camera on the OUTSIDE of the vehicle even after I explained in full detail what I wanted 5 hours earlier that day. I was also told I was "missing a screw" in which I didn't need one since all you need is literally a piece of 3M adhesion tape holding it to the windshield. I would of literally came back to a rear dash camera in the place of my backup camera when I already had one there stock and I DID NOT request that to be completed. I was also told that the front camera wouldn't stick to the windshield due to the tint and AZ heat and that they couldn't install due to previous issues with other customers, 6 HOURS after I dropped it off. After that I was asked if I wanted to buy their camera equipment once again and I told them no for the upteenth time. After all was said and done the installation was not completed and my time was wasted. All of this blatant mishandling of a customer's time and patience could of been avoided with a simple conversation. read more