We had an amazing experience working with Ryan at Fontana Mazda. From the moment we met him, it…read morenever felt like he was just trying to sell us a car. Instead, he took the time to get to know us, shared stories about his family, and made us feel comfortable throughout the entire process. As someone who has worked in customer service for many years, I really appreciate when someone goes beyond simply doing their job. Ryan treated us like people, not just another sale. His honesty, patience, and genuine personality made all the difference. By the time we drove away in my mom's new Mazda, it felt like we had built a relationship, not just completed a transaction. That's rare these days, and it's something we truly appreciated. If you're looking for someone who will treat you with respect, listen to your needs, and make the car buying experience enjoyable, I highly recommend asking for Ryan.

During the big decision, we got some amazing help from salesman Joseph T. He was very kind and…read morepatient with my parents and I. We were feeling a bit uneasy with leasing a car when we first walked in, but Joseph cleared that uneasiness for us. His whole attitude brought up the mood for us and the tension lowered tremendously. If you need a reliable and personable salesman, then Joseph is your guy! He'll answer your questions and more. When we found the car that was right fit for us, we got some awesome help and deals from Joseph's manager, Yohannes. We were able to walk out with our leased car! My family and I would like to express our thanks and gratitude to make this big decision with Joseph and Yohannes' support.

The team at Fontana Nissan is great. Especially Nathaniel, Daniel, and Omar!! Nathaniel, thank you…read morefor all your help today. You and everyone else had made this very easy for us. The other dealerships we went to were either talking us out of buying the car we want or were judgmental when it came to the payments we wanted. Nathaniel and Daniel were super awesome, so was Omar. You all worked with us in getting the payments we wanted and the color we wanted. Thank you, Fontana Nissan!!

I've been debating about whether or not to leave this review but I have to, to let people know what…read morethis dealership does. So I bought a Frontier from them a couple weeks back. While I love the truck, the way they did the deal was pretty scummy. We had agreed upon a price, with interest rate and monthly payment and everything. I took a couple days to think about it and decide to buy the truck. I called in and confirmed price, interest rate, monthly payment. When I got in there they lowered the interest rate and kept the same monthly payment. Effectively raising the price. Then they lied and said they never agreed to the interest rate blah blah. "Oh I forgot what the interest rate was". They literally said that when we confirmed in the phone that morning. Be careful of this little maneuver and I would advise spending your money elsewhere. If you hear the name Semaj, run far far away!

Rock Honda had a much larger selection of the car I liked than my local dealer. I chose the one I…read moreliked and Albert the sales man made it happen. The experience was great from start to finish. oh and the best thing was driving away in a car that I love. Thank you Rock Honda

Matthew and the Service Team went above and beyond when no one else would…read more I rescued a 10 week old kitten that was wandering on the 215, and somehow this thing found its way into the electronics behind the steering column dashboard‍ I called a mechanic up the street from me and they refused to help, then a crash auto body shop but they outright declined to help. I called Rock Honda and explained the situation and without hesitation, Matthew told me they'd help. The Service Team was able to locate and rescue the kitten. They gave it water and had placed into a cat cage I brought from home. My experience at Rock Honda, from purchasing two vehicles to this animal rescue has certainly earned them continued patronage from me. Matthew and the other individuals that helped should be recognized for this!

I have 1 optima 2012 and 2 fortes 2019 and 2022. I will always bring my cars for service here. The…read moreservice team very helpful gets you in and out. The waiting room is always clean. Thank you Samantha!!

I had a very disappointing experience at this dealership. From the moment I arrived, I felt…read moredismissed and disrespected simply because I was a woman shopping for my own vehicle. Roberto referred to me as "picky," then looked at my husband and called me "spoiled." When I explained that my husband does not buy my things and that I purchase and pay for my own car myself, the response I received was, "Oh, you can do that?" It was incredibly rude, condescending, and unprofessional. To make matters worse, I asked to work with the salesperson Traveron I had previously worked with months ago and was absolutely amazing , but I was refused and told he "doesn't know the product." The entire interaction felt dismissive and sexist. Women are fully capable of making their own financial decisions and purchasing vehicles without needing a husband's approval or involvement. I expected professionalism and respect and received neither.

it's always stressful bringing your car in service anywhere. Freddy really made my experience…read morecompletely stress free. He checked me in. Told me exactly what they were doing and how long it would take and he was spot on. I really appreciate the efforts of Freddy and the service department. And i appreciate the cool waiting room with complimentary drinks and snacks. And a complimentary car wash. How nice is that? Thank you Fontana Hyundai. :)

Be very careful shopping here…read more First, when we located the car that was advertised for sale online, the sales guy (Daniel?) said that car wasn't the same one. BUT I checked the VINs, which matched, and he backtracked saying he was new and didn't know. Second, the prices advertised online are not what you will actually pay. The dealership adds thousands in "dealer accessories" that were already installed (original sticker in glove box!) leaving you no real choice but to pay for them. This inflated our out-the-door pricing dramatically. Example: 2025 Hyundai Elantra SEL Sport (Intense Blue) * Internet listed price: $17,938 * Out-the-door: $24,350 * Original sticker listed the features now being "added on" by the dealer That's a dramatic increase and feels like classic bait-and-switch tactics. McKinley Grant was aggressive and apparently did not want to sell a single car to us that day. (We later bought two cars at Norm Reeves Hyundai in Cerritos!) On top of that, this nearly new vehicle had a faulty seatbelt--a serious safety issue and probably illegal to sell. A car with known defects should not even be offered for sale until fixed which was not offered. This experience felt dishonest and unsafe. Further to that, one of the staff started photographing the car and discussed within earshot of everyone that the car was sold over the phone. Very deceptive. I would strongly advise shopping elsewhere. Should've checked Yelp beforehand as this seems to be a pattern. By contrast, I visited Norm Reeves Hyundai in Cerritos. Check my review. Not only did they sell me the car listed on the internet for the actual price, I decided to buy a second car in the same transaction.

I set an appointment at 5:30 since I live about 2 hours away and they said it was fine if I went at…read morethat time, I had my uncle go check the car for me since he lives close by so I wouldn't waste their time and when he arrived the car was sold an HOUR AGO! I wasn't told, I had to go call to see what happened since i didn't receive a call, text or email! I was 30 minutes away and wasted a trip and with the gas prices it was money wasted!

Went to this business to get my child a Honda Civic EX. Juan & Lavi took care of us and were fair…read morein their business practices. Strongly recommend.

I was near by and decided to stop by just to look around and got helped by such a handsome nice…read morefella named Daniel I was blown away by his amazing customer service and attentiveness to what I had in mind I will be back soon and hope to see and be helped by Daniel again

Went yesterday to purchase a vehicle. Was helped by Victor. Test drove and everything. Told him I…read morewant to see the numbers and move forward with the deal. Not once did he ever disclose any "add ons" or additional fees. Long story short, they ran my credit, and after a long time waiting brought me a spreadsheet with almost $5k in add ons. I let them know I did not want them and they refused to sell me the vehicle. Victor and 3 other managers told me flat out they will not sell it to me without the add ones. Their site says customers "may" purchase a vehicle with add ons but do not say it's mandatory nor do they give the pricing. Classic Bait and Switch. Even after expressing how much I wanted to purchase the vehicle just without the add ons, they still refused. This violates Cal Code Title 4 S 1304.1 and multiple other California Car Buying Acts. I 100% will be filing a complain with the DMV and California Department of Consumer Affairs. Sad so many dealers are still like this. You can't even purchase a vehicle anymore without dealers trying to take advantage of you.

I just want to say thank you to Jacob, Cesar, and Nick for helping me with my new car! The customer…read moreservice was outstanding from beginning to end. My mom purchased her car from Rotolo Chevrolet about two months ago, and after hearing about her great experience, I decided to give them a chance. I'm so glad I did! They helped me get the exact car I wanted, and the entire process was fast, easy, and stress-free. I honestly thought I'd be at the dealership all day, but they had everything done much quicker than I expected. If you're looking for a new car and want a great buying experience, I highly recommend Rotolo Chevrolet. Thanks again to Jacob, Cesar, and Nick for making the process so smooth!

I normally don't leave negative reviews, but after nearly a month without my vehicle, I'm extremely…read moredisappointed with the communication from the service department. I dropped off my 2018 Chevy Volt on June 17 for a high-voltage battery repair. Timeline: * June 17: Dropped off my vehicle. * June 19: Called the dealership to let them know I would be on a cruise with limited or no cell service, so if my vehicle was ready during that time, I didn't want them to think I was ignoring their calls. * June 25: I received a text stating that the required battery module had arrived, my vehicle was back in rotation for installation, and it would "hopefully" be ready by Thursday or Friday. * July 3: Called for an update. * July 8: Called again for another update. * July 14: Called multiple times, left a voicemail requesting a callback, but never received one. * July 16: Called again, was transferred to my service advisor, left another voicemail, and again received no callback. As of today, my car has been at the dealership for 29 days, and the battery module has reportedly been there for about three weeks. I completely understand that EV repairs require specialized technicians, and I was told they only have two certified EV technicians. I can be patient with the repair itself. What has been frustrating is the lack of communication and the repeated promises that the car would be ready "next week." Each week I have had to call for an update myself, and my voicemails have gone unanswered.