New Ford F250 superduty started leaking oil at 358 miles,,took it in, diagnosis was overtightened head bolt/stud that cracked head,,told general manager that I wanted a new truck since this one was defective,,he agreed to get one from dealer in Boerne,,fast forward three and half weeks, defective truck could not be fixed because of delay in getting new head,,finally they "demanded" I go pick up repaired truck all other agreements were null void,,told me they did not want my business,,,guess I complained too much about getting defective new vehicle,,,,recommend you do not buy here or any other Sonic Automotive dealership,,,really nice people until you catch them screwing up, lying, misrepresenting facts figures,,lesson learned read more

Took Mustang Shelby in for recall work and oil change. Performed task to our satisfaction in a timely manor. Have never had a problem with the service department at Baytown Ford. Prices are a little higher than others but close to home. So we recommend the service department but we go elsewhere to purchase for better pricing. read more

I purchased a 2008 Ford Edge LTD from the dealership. The vehicle was not inspected and I have not received my title or plates. I have received 4 paper dealer plates since I first purchased the car, but no help with the inspection or mechanical issues. I have called each month about the issue. I have had serious issues with the vehicle since I began the purchase process. I have had to take the vehicle in to a dealership here in Austin 4 times for major mechanical issues totaling more than $5000 dollars in damages. The vehicle is now in the shop again. The service department mechanics stated that the vehicle has more damage which totals more than $3000 and is not able to be driven for safety reasons. When I spoke with Jim Lusson in pre-owned today between 5:19 pm and 5:30 pm, he initially answered the phone by saying, "I know who you are. You're the one that still hasn't got the car inspected." I asked him today (after several previous attempts over the past 6 months) why the car was not inspected before it was sold. He stated that the vehicle was not inspected because there was no inspector on duty the day the car was sold. Jim said that "The car must not have had issues that were that bad. You made it to Austin." I again explained all the issues that I have had with the vehicle and the cost of all the repairs since I purchased the vehicle. Jim stated that, "We just sell the cars, we do not worry about repairing them after they're sold." He told me that if I could get the car to Baytown Ford's lot that they would be happy to inspect the vehicle and make sure it passed (as is). Issue Automatic Transmission External Oil Leak Transmission Fluid Leak Oil Leaks at Rear of Engine at Left Side Half Shaft Power Steering Leak Power Steering Return Hose Right Rear hub And Bearing Both Front Calipers Both Front Brake Hoses Front Struts and Strut Plates Front Stabilizer Links Rear Shocks Truck Align Brake Fluid Leak All Hoses Hard and Brittle read more

This is what I felt when I first Closed on my car Part I Great Service, Gave me a great deal on my trade in, Gave me the best price I could find for my new 2013 Black Mustang GT premium (searched about 5 other dealers - a lot of them promised me they could get me in at a great price and they didn't even have the car I wanted). I was extremely picky with what I wanted and Baytown Ford was able to get me exactly what I wanted for a great price. Phone Sales was great to deal with over the phone, and the salseman helped find the car I wanted and made sure I was satisfied with my experience. The manager was also a great guy and helped make sure any issues were resolved. I look forward to my next purchase and am pleased to have driven out to Baytown Ford to find my new car. This is where I am at after the dealership handled me... I will start from the beginning with my new perspective Part II I recently bought a 2013 Ford Mustang GT from Baytown Ford Located in Baytown TX. I was told that the model and car I wanted simply did not exist and then was later told that the dealership would install the proper accessories after I bought a car. After asking several questions and trusting the salesman and his manager, I agreed to purchase the vehicle and allow the dealership to upgrade the vehicle after my purchase (Navigation System, backup camera) as I was assured there would be no issue. This was the only reason I agreed to purchase the car. There was an issue. When I picked up my vehicle the Navigation system that was installed was not functional. The sync was not compatible, I could not load any media into the system and I was basically told to kick rocks. After repeated calls to my salesman and attempted calls to dealership management, we were able to sit down. This took days of effort on my side to get through. The manager seemed to be under the impression that the after-market Navigation system worked perfectly and was shocked to find out there were issues. At this point in time I simply wanted either the right car or my old car back. After a significant amount of time we agreed that the manager would order me the exact car I wanted and upon getting it we would switch out my vehicle. He said 'he would take care of me' and when I asked for clarification I left under the impression I would be trading my vehicle in for what I paid for it since I was sold a vehicle with promises the dealership could not back up. I was extremely grateful (refer to Part I). I offered to go without a car for 8 weeks just to make sure that I would not cost the dealership too much; however I was told again that 'I would be taken care of.' This did not happen. When I showed up to switch out cars I was notified that my trade in value was nearly $5,000 less than what I paid for it. After some heated discussions I lost out on $4000. I was lied to. I was told I would be sold a car that would be upgraded by the dealership. I was told I would be able to trade in the wrong mustang for the price I paid for it. I was then told that the Dealership would be lucky to sell my car for $30,000 (The car was later on the lot for the no haggle price of $36,400). I am extremely dissatisfied. I lost ~$3800 for the Dealership's mistake. I don't understand why I absorbed all the loss and the dealership did not. I would like a $3800 refund. JW read more

No stars for this dealership a year ago I bought an escape the salesman was great once I got to manager and finance they ware sharks promise everything and sale u every warranty. A year later promised 2 year free oil l change charged 55 , said make apt had to wait more time than have it done at Walmart for half the price and better customer service read more

We will never do business again with the dealership. We have had constant trouble with our car. We were guided wrong in the finance department, mislead by the salesperson and the manager. We were told by the people that our car is financed through to go in and ask them to put us in a car or bring up the situation of all the problems with the car from day one. We have had nothing but rudeness from salesperson and managers. People have misrepresented themselves. We have been told by others dealerships they could not help us because we were basically screwed from Baytown Ford and have been stuck with a piece of crap and were totally financed wrong and taken for granted, We get upset and then laugh at the commercials on TV because it is lie. Another example is the engine light has been on and this has been a constant issue since day 1 when we drove the car off the lot and they never can find anything. We called and now want to charge us $200 to put it on the machine to see what is wrong. They did not listen about the car note and pushed us into a deal that was misleading, gave us a lemon of a car that has constantly had a issue, and not willing to work with you or help. Makes us very sad because we wanted to do business in our community but will never do business again. We can say that the only polite person in the dealership is Ashley Hinojosa!!! read more

Hi, I'm new to the area and have always had Ford dealerships service my car. I walked in to Baytown Ford asking for all kinds of services including transmission flush, coolant flush, spark plugs and oil change. Its at 84000 so I thought it may need some attention in some areas. The advisor told me he would have the tech look it over and call me if there were any outstanding services it needed. Great, get 'er done. After 4 hours later I call to check the status and I'm told its ready to be picked up. No phone call saying anything about anything. I show up and I'm asked if I'm all fixed up. Couldn't tell you, I don't what's going on. Adviser asked if I had what I wanted done. Not to my knowledge, nobody called me to verify anything. He checks with the tech on status of said car and says its all up to snuff, doesn't need anything but an oil change. Which was done but I was never asked what oil I would like in my vehicle. I run synthetic and this dealership decided conventional would be alright I guess. Long story short this dealership could care less what level of service was provided to a life long Ford customer. I will not purchase or have service from them ever again. Go somewhere else. read more

These people are the worst. I went in to purchase a vehicle with a trade in. The sales guy by the name of Josh just basically ran my credit and disappeared and left me sitting in the office for a good 30 + minutes. I had to go out and look for him. When I found him he was helping another customer and really did not pay any attention to me from that point on. He told me to return the next day to see what I could get approved for and he would give me a call mid day to update me on my status and nothing. I've called several times to speak with someone who coils help me and STILL getting the run around. The receptionist is also very unprofessional and not very welcoming. She was on a person phone call when I walked in the establishment and did not even bother to get off the phone even though their were customers in here presence. This place may have been great years back but it has not went to shit. I've purchased at least 6 vehicles in my life time and have NEVER had a sales person abandon me like that. BUT I've also never purchased a Ford, sooooooo...... This may be a sign. read more

I just bought a used car from them and it has been the worst car buying experience I've ever had. The finance manager threw a pen on his desk and made us figure out the paperwork on our own. He didn't even bother to say anything unless we asked him and even then just it was just short rude answers. He kept looking at us like he was doing us a favor by selling us a car and we could tell that he wanted us out of his office as soon as possible. It was raining the day I finalized the paperwork so they said I should come back for the "detail." I dropped it off around 12 PM and got the car back around 4:45 PM. They had it for 4 hours and couldn't even clean it properly It is filthy, it looks like they threw water on it and called it a day. The interior is still dirty like they didn't even bother to clean it. I now have to go back to get the car side skirt replaced because they couldn't repair it today. I cannot wait to be done with them so I don't ever have to go back there. I am honestly pretty nervous that the car will not be properly repaired and the headaches will continue. read more

Hello everyone I came here to trade in my f250 for a f150 and everything seemed nice everyone was eager to show me and my family the new features and tech of the new vehicles so we pick one out after around 3 days of price changes and around 4 hours of waiting a day and different trucks changes we finally come to a deal and decided 4500 of the equity would go toward the truck and 5500 we would take as a check 2 weeks after finishing the deal and coming to an agreement driving the new truck we agreed when we were supposed to receive the check we called many many times to no answer we were supposed to pick it up a week after the transaction but no calls would be returned to us it is now a week after we were suppose to receive our money it seems now that they have our money we are no longer a concern and it saddens me as me and my family used to come here for years but you would probably have an easier time getting a vehicle anywhere else read more

Would not recommend for any diesel service. Drop off my diesel vehicle on May 19th. It would stall at low speeds and the mom and pop shop I had it at could not figure it out. I thought Baytown Ford Service should solve my issue. Well, I was wrong. They could not figure the problem out, but that wasn't my primary concern with the bad experience. The bad experience is the lack of communication of the progress or lack of my vehicle. I almost felt that because they could not get any codes on the vehicle from the start, they just gave up. At the same time every time I called for an update, they would tell me they would call me back. I might have received one call back. Most of the time it was me having to call back to get a status instead of them returning a call. I would get excuses like the tech is on vacation or your service advisor no longer works here. I involved the service line manager, but the communication did not improve. On June 30th I received an email "How did we do on your Ford Excursion" from Craig Chaudion general manager. I just chuckled about the lack of communication between their departments. I replied to Mr. Chaudion email and explained that my vehicle was still in the shop and to look into the matter for me. And in typical Baytown Ford fashion no response to this date from the general manager. July 14 almost two months in the shop call and left a voicemail to the service manager. After waiting few hours no callback. I went to pick up the vehicle, and they said we were about to give up on your Excursion. I will not even take my vehicles for a simple oil change to Baytown Ford or anyone associated with them. Also, I will not buy any vehicles from them or anyone associated with them. And finally, to top the worst service experience someone took the items out of my center console and threw them on the ground. I have driven nothing but Ford vehicles for a few decades now and am seriously considering changing that too. read more

Soon after purchasing a 2012 Ford Focus, transmission issues emerged. Shuttering and delayed-shifting in low gears became a daily occurrence. Then Ford's extended warranties rolled in--an attempt to make good on a bad situation. So when my car began lunging forward and failing to shift, I turned to Baytown Ford for help; that was my first mistake. After five days, Baytown Ford called to say they could not replicate the problem, and I should pick up the vehicle. Knowing the car was unsafe, I asked they keep it and continue trying to replicate the problem; that was my second mistake. Three days passed. Following phone calls to both the dealership and Sonic Automotive, I had to prove the problem by driving the car alongside a service manager. Within 15 minutes, the transmission failed. Crawling in first gear on the feeder of I-10 was scary, but I limped the car back to Baytown Ford and left hopeful for a swift repair; that was my third mistake. Another three days passed, three more days of begging rides and scheduling my day around the kindness of others. Finally, an emailed quote from Baytown Ford arrived: $3000--the car is not worth much more. Arrangements were made for me to limp the car to a buyer capable of fixing the problem. Then something incredible happened. The transmission seized a mile from the buyer, so I had the car towed to Autonation Ford. Within 24 hours they diagnosed the problem, determined it was under warranty, and made the repairs. 24 hours changed everything. I wasn't saddled with a broken car or paying thousands in repairs or selling a car for pennies on the dollar. And I only had to drive 25 miles to a different dealership for things to work out. I went ahead and sold the Focus. It was the first new car I ever owned, but driving 25 miles for reliable service is not an option. And I'd like to say this story ends right there with a happily ever after, but I made one more mistake. I stopped by Baytown Ford one last time. Management needed to know that after 12 days they sent me away with a broken car and a bogus quote. I wanted an apology but received a cold shoulder. So I'm writing this in hope that no one else is mistreated by Baytown Ford. Trust me; going there would be a mistake. read more

Horrible experience! The salesman was ok. But after an all day event, and I do mean ALL DAY from 10:30 am finishing up at 7:30 pm (because the dealer had a sales meeting during our purchase that we were unaware of) The finance guy Fernando Arrellano. well he is another story! A quick double talking misleading number shuffling un-trust worthy person. If you find yourself having to sit down with him to do your paperwork, Get Up And LEAVE! or You will regret it as we did. All of the paperwork does not show or represent the cash down payment we gave. The Truth in Lending paper work shows -0- in the down payment slot. He claimed it was in the paperwork and showed us another area where it appeared. When we contacted Ford they also stated the Truth in Lending Statement had to show the down payment. We were approved through Ford Financing for the low interest rate and he said " oh you have to give up your Factory Cash Rebate of $1450.00 for that rate." Again we asked Ford if this was true and was assured it was not. Not to mention on the Paper work the "Retail Buyers Order" that goes to the state of Texas to register the vehicle. The statement shows " Factory Cash Rebate Assigned to dealer $1450.00." When we asked why? He responded, oh we have to show that you gave up the rebate to get the 1.9% rate. My question to him was " Why is it calculated in the numbers". He fast talked me stating that is not important and does not affect you. Anyways after sitting down and calculating all of the numbers we realized we were right and he took advantage of us as well as what was rightfully ours. Ford advised that we talk with the dealership Manager to get this straightened out. I placed a call to the dealership the next day and requested to speak with the Finance Manager and I was told there were 4 of them and that he was one of them. I requested to Speak with The dealership manager so that our paperwork could be corrected and explained to us, well that was 2 weeks ago. I left another message last week and again was told the same. Again, I left a message and I still have not received a call back or any resolution. All we want is Honesty and for the paperwork to be corrected showing the cash down Payment as well as the Factory Cash Rebate cause we never agreed to just give it to the dealer we were scammed out of it. PLEASE BE CAREFUL this is NOT an HONEST dealership. read more

I bought my pre-owned jeep from Baytown Ford at the end of November 2016. I bought the car from sales person Joshua. He is a nice sales person. I believed I was getting a good deal little did I know once I went into the finance dept I was going to get ripped off. They added extra add ons which add up to over 3000 dollars. I only agreed on two of the warranties which were the tire warranty and the key warranty. The car already came with a warranty and we did not know that they added an extra warranty for the same exact things for 2000 dollars. WHY would I need a warranty when the car already comes with one???? Another thing that they added on was permaplate, which I never agreed to add on, which is about 600 dollars. He then told me that GAP insurance is already in this deal, which I went back and looked on my contract and no it wasn't already added on it he charged me about 500 extra dollars for it. WHAT THE HELL....no wonder my payoff for this car is outrageously high. This is crazy....will never be going back to this rip off of a dealership. Don't pretend to give someone a good deal and then by play of words trap them into stuff that they don't know that they are being charged extra for. I understand it was late at night and ya wanted to make money real quickly and leave but come on. My uncle went over the contract and was outraged by how much they have ripped me off. So sad :( read more

well to start off,the sales team was good i'll give 4 stars,now service dept. 1 star,i bought a suv 2 wks ago and 3 days later the a/c went compleatly out,took the suv to service and guess what they cant fix it because their techs did not know how to work on dodge,so it goes to bayshore dodge, by the way is a darn good dealer 5 stars to them,well dodges service dept. has been trying to get a hold of someone at ford since thur.no call back,so myself and the service lady there go round and round with for waiting for a call back,it took me calling corporate to get anywhere,dodge had the problem with my suv found in less than 2 hr. and it toook ford 4 days to get back to anyone to get a ok to fix it.this is the reason why i stopped buying from ford in the first place bask in 2003,their mechanics are worthless.i had a 2003 mustang that i had ford do front end work that was done at ford and they forgot to put back on that went to the suspention and ended me loosing control and getting in to a wreak,so as for some of these reviews that i see that baytown ford is so good i have had 2 bad run ins with ford will i go back to them no! would i refer a friend to them no!i'll stick with ron craft chevy an bayshore dodge best 2 dealerships i have delt with yet. read more

Was looking to buy THREE new 2015 F-250's for our company and have them built to the specks we wanted. Dealt with a salesman (Johnny). After a few calls back and forth we agreed on a package and price. The deal was done (I thought) through verbal on the phone AND via E-mail. Johnny called back a few min later to tell me that HE had made a math error and that each truck I wanted to order would cost ME a thousand more (3K more for the deal). After some complaining from me he offers half off the 3k extra (so still 1,500 more than we agreed on). I refused to pay for HIS mistake and a day later he says he took a but chewing from his boss (yeah ok) and would agree to our first deal. I said ok. Then he calls again and tells me that he could not get the trucks in the 3.55 (for heavy pulling) and could only get the 3.11 (less parts and cheaper). He tries some fast talk and pushes the 3.11 on me telling me that the ONLY difference is I will get better fuel millage. (not true) I found out that you can't build a truck with a 3.55 without a heavy duty front suspension. The salesman did not seem to know why his system wouldn't let him build the truck with the 3.55. In my opinion, I believe that he was shorting me on the package of the trucks to compensate for his math error. In the last 2 years we have bought 4 trucks from Baytown Ford but dealt with different people (no longer there) so I was surprised they handled a deal with us this way. After reading some of the other reviews here I'm wondering what happened to the dealership I knew then. I have tried to speak with the General Manager and left a message, but no luck. I'm willing to bet this review still gets the same formal, impersonal response like the others here. I ended up getting three trucks from BJ Ford in Liberty. They gave me the trucks I wanted (with the 3.55's AND ELOCK instead of non-limited slip) AND threw in cruse and a cd player for the same cost as my original deal with Baytown Ford. read more