VW had gas door that stuck in locked state and car was almost out of gas. Vince helped get this unlocked quickly w/o charge. Order part to get it the root cause addressed. thanks for the help Scott read more

Place was great when I was shopping for a car, but now that I bought one no one returns phones calls. Having issues with a car I just bought 3 days ago and no one will return my calls. Also didn't receive paperwork for a warranty I bought and again no return call from the finance department. Should of went with another dealership. read more

Bob H. is fantastic as always. We had a starter issue with our car and Bob helped us out again. He truly exemplifies great customer service! Thanks again Steve N. read more

The A/C fan is hitting something. Making a lot of noise! CAN NOT blow cool air. Called to get it fixed. FIRST AVAILABLE APPOINTMENT - MIDDLE of OCTOBER, 2022! YOU GOT TO BE KIDDING!! Apparently Berge Masada VW doesn't have mechanics available to work on autos. We bought our new Passat from this dealership!! Think about this when buying autos from them! read more

Brandy in the service dept is AMAZEBALLZ! Every time I need to bring in my Tiguan she takes excellent care of me. She is always upfront with no surprises and knows what she's talking about! Her communication is on point she always keeps me updated!! Any time I've had a crisis I call her and she takes care of me right away. I can't recommend her enough!!! This last adventure she absolutely came through, I was so stressed, she calmed me down and got me what I needed - I don't know what I would have done without her! And Vince he came through too, he and Brandy took care of me and my girls and got us back on the road in less than an hour and still got us to "meet the teacher" night!! Don't know what we would have done without both of these rockstars!!! Thank you so much from the bottom of my heart!! read more

I called today to make an appointment for an oil change, using their coupon that expires on June 30th. SHE SAID "we don't have any appointments open for the rest of the month, so I can't make an appointment for you. We're all backed up and your coupon would expire" Suggested response should have been something like: 1. We're all backed up until the end of the month, but I can make one for you in July. 2. Same as No 1, but offer to extend the coupon. 3. Ask your boss about No 2, because obviously, you can't bother to take the initiative to make an executive decision. 4. Make the SALE. read more

My car car has been in this shop for 9 weeks as of today. Waiting on a part. Looks to me vw doesn't care to service their vehicles. 9 weeks waiting and still no eta on when my car will be fixed. read more

Very disappointing. I wanted to test drive a vehicle. Nobody in the whole place was wearing a mask. It was like COVID-19 doesn't even exist. I asked the salesman to please put one on. I never did test drive the Tiguan. There is very little inventory and I felt very uncomfortable. read more

Berge always takes amazing care of me when the other dealership closer to me rarely even answers the phone. My 2018 Atlas has a mystery coolant problem and the light came on again at the worst possible time. Even though they are super busy with service appointments, Chris got me in the same day, offered me a loaner car, and the service guys got to my car way faster than they first said they could. They have saved me more than once, and I drive 30 minutes past another dealership that is right next to my house because these guys understand great service! read more

Wow where do I start, I brought in my car for service and spoke to Bel the service manager, I did not have an appointment but he got me in anyway..I realized the car could not be fixed with all the issues and Burge got me into a newer and much nicer car..with a low interest rate also.I would recommend this dealership to anyone that needs work done on a car or when looking for a new vehicle. JOEY, JON OR BEL deserve a metal for great customer service, you guys saved my life and helped me with all my car issues. You guys rock in and you are all God's angels . Thank you again. read more

My recent maintenance visit to Berge VW was amazing, Niko was amazing and helped a lot. The service manager Vent (I guess this is the name) kept me updated and saved me tons of dollars read more

The service here is exemplary. Bel and Nico over at the VW service side have been helpful, friendly and prompt. Thank you!

My in-laws sent us to look at a 2018 Passat fully loaded as my mother in law is in search for a car. Upon arrival, our sales man (Todd) was as nice as could be, but once the finance manager, Earl, came to us, everything went quickly down hill. The car was advertised as $26,000(ish) online and he came back with $29k. My husband politely asked why it was one way online and presented differently in person. He got so sassy and rude that my husband had to call him out. He said there was no need to be aggressive. He continued on his war path at which point I spoke up and said there was no need to be hostile. Again, earl continued so my husband said you know what, this is for my parents, they can talk numbers. Earn said fine and abruptly left. My in-laws were then talking to Shelby online about the same car. Shelby was extremely sweet and had already heard what happened to my husband and I. Therefore, my in-laws drove up from Tucson to look at the car. Berge sent out their other finance manager as they assured us they wanted to make a deal and this man was much kinder. That was absolutely false. My father-in-law asked if they could swap out rear view mirrors for one that had a garage door opener. The finance manager refused and got up to leave in the middle of my father-in-laws sentence saying he would not come down one penny more. Upon getting up in mid sentence, my mother in law asked who owned the dealership. The finance manager was so rude and said, "uh, Mr. Berge, the guys whose name is on the building." Another disappointment was when I went to the popcorn machine in a room with a car for sale. At least 5 salesmen were using this room as their own, FaceTiming their girlfriends laughing and joking, not one asking if I needed anything or had been helped. They were just chilling on the car like it was their own personal break room. That was enough. My entire family will not be returning to this dealership unless they learn customer service and even then, it will take a pretty good deal to have us come in! read more

Could not have been happier about my experience at Berge VW!! Mr. B should be proud of the team that he has assembled. It took us 3 days to buy our SUV and it was a pleasure every time we spoke or texted. Day 1 - an information phone call with Charlie, to determine if the New Tiquan would be close to our price range. After some discussion we determined it was and I was thankful to Charlie for being open and honest through out the conversation. Day 2- Charlie folled up the next morning to confirm that we understood everything from the night before. This didn't feel like a sales tactic, but rather a genuine follow up. We went to look at the Tiguan and although it was a great car, it wasn't going to be big enough for our growing family. Charlie and now Jordan, Charlie was helping other customers, immediately suggested a gently used 2018 Atlas SE. This car was amazing and perfect, but just a little bit out of our price range. After some great discussion with Jordan we decided to part ways and get together in the morning. Day 3- We began to shop around for other cars but knew the Atlas was perfect for us so we came up on our price and Berge VW was able to come down just enough to send us home in our dream car. Every part of our time at the dealership and through phone conversations were courteous and professional. At no point did I feel like we were being pushed into a car, but that they really wanted to help us get into the perfect car for our family. Strongly recommend all the folks on the Berge VW team and will be back for my next vehicle. read more

Car shopping in today's crazy economy is challenging to say the least. There is literally no new inventory. I thought I was going to switch to either Toyota or Honda this time around after exclusively driving VW's for almost 20 years. First tried Earnhardt Toyota, I was so turned off that I left within 15 minutes. Then went down the street to the Honda dealer. They had a used CRV that I could test drive. I hated it!!! Turned around in less than a mile. I had a 2019 Tiguan with a lease coming to an end. I knew I did not want something that big again. I worked with Scott Michaels, and he was fantastic!!! They had a used Taos that I could test drive. That was it, loved driving that car. We got a great deal trading in my Tiguan, and he got exactly the car I wanted in the color I wanted from a different dealer in the valley. He brought my new car to my house the next day, and I just signed some papers and easy peasy traded in my car and I am now driving a brand new 2022 VW Taos with all the bells and whistles I wanted and in my favorite color, Red! read more

Kudos to Vinie Medina!!! I dropped my ID.4 off for recall and some warranty work. Vinie provided exceptional customer service, friendly, caring, and knowledgeable. What a pleasure to work with someone like that. Everyone dealing with service should be asking for Vinie !!! read more

Where do I start. I just moved here from Texas and am looking for a reputable place to take my Treg for maintenance, etc. This is the second time I take my vehicle in to Berge VW. This time was because the door to my fuel cap wouldn't open. It's a known issue with the year and make of my vehicle. I make an appointment and when I get there the service tech greets me at my vehicle. I tell him the problem I'm having and without even looking into it says, "It could be the actuator that needs to be replaced and we'll have to replace the panel and paint the entire thing." What?!? You haven't had anyone inspect it. You have no idea what is really wrong with it but yet you're going to try and convince me that this is the best course of action to take? ‍ I know that service departments are known for being wildly expensive, but this just reeked of desperation. The service tech then took me inside to collect some information and said it will be $87 for labor just to take a look and determine what needed to be done. I grabbed my keys and fled! Needless to say, I won't ever go back there again. Service tech's name starts with a B and ends in a RANDON. read more

All I can say is WOW! Came in with my mother to get a car and our experience was amazing!! It can be dreading going to the dealer especially when some dealerships take advantage of women and try to give higher rates and unnecessary add on warranties but not BERGE VOLKSWAGEN. We were able to test drive the vehicles we wanted. Everyone was so kind; we received an amazing deal on the vehicle and by the time we left we were full of smiles ready to celebrate. EARL is AMAZING! very professional, honest and made sure to take care of us! I can't wait to buy another vehicle because i for sure am going to BERGE VOLKSWAGEN :) thanks for providing me and my mother a white glove experience!!! read more

I don't know where to begin other than to tell any potential customer of this car dealership to take your business elsewhere. This has to be the worst experience working with any car dealership. My initial visit on Friday evening was unproductive. The sales person assigned to me was inept on the product he was selling and even worse on the whole selling process. Mike, the sales manager, was stonewalling on all my reasonable offers. The next morning, Mike was very aggressive in trying to capture my business. He called me multiple times before noon. Eventually, we did the contrived back-and-forth offer and counter offer session. He offered a lease deal that Mike said was approved by his manager. I showed up at the dealership to close the lease only to be informed by Mike that he made a mistake with his calculations. My monthly payment went up an extra $30 and that's the best he can do. I honestly believe this dealership knew what it was doing when they worked out the numbers. Rather than withdraw the offer they gave me, this dealership decided to act like a coward and come up with an unacceptable reason to make me reject this latest offer. In some States, an offer and acceptance is binding. Needless to say, my experience left me with a very bitter taste in my mouth because I wasted a good portion of my day haggling with Mike because he complained to me that things were slow because of the rain and he needed to make his numbers. For someone like Mike to be a sales manager who approves any sale, how can he say he missed calculated the numbers that went into the offer made to me? He specifically told me things were slow today and he need to make a sale. I did my best to work with him setting my boundaries as far as I can go financially. He knew what he was doing and I got played because he didn't like the terms of the lease he offered me. That was a Bush League move despite calling me too late as I was already on the road to the dealership and didn't see his calls until it was way after the fact. I honestly hope the general manager for this dealership sees my comments. Call me to resolve this matter if your dealership has any decency. If not, then you are complicit in this kind of business practice. I also hope a lot more people see this review before going into this dealership to spend their money. According to the reviews on Google, there seems to be a pattern of behavior with this sales manager. These are reviews. Look at the complaints filed as well. https://www.bbb.org/us/az/gilbert/profile/new-car-dealers/berge-mazda-volkswagen-1126-2713/customer-reviews read more

Absolutely awful. Do not take your car here. Took over a month the get an appointment for a "diagnostic" for an air bag error light that came on. Dropped it off and it has now been over 2 weeks with no diagnostic yet complete because it's in the "queue" waiting to be diagnosed. Have called and texted almost every day for an update and my service tech has yet to return any calls or text messages. Will never return to Berg and am selling my Atlas. Terrible. read more

Bob Herbold was awesome. He fixed my car lighter within seconds. Fastest service I have ever had done on my vehicle. I didn't even get a chance to sit down after he told me to go in while he fixed it. He told me he was done before I even made it close to the chair inside. If you come here make sure you see Bob. He's the man! Quick and won't rip you off. This location is convenient for me cause I go to the Costco next door all the time. I will be coming here to see Bob whenever I have an issue. Thanks so much Bob. Great experience! I am a satisfied customer. Note: I just noticed I left a review for this location 4 years ago and I was raving about Bob back then too. Enough said. Keep being awesome at your job Mr. Herbold. read more

UPDATE: I know it's been awhile but just figured I'd provide an update on this situation. After taking my car to Earnhardt, they acknowledged the problem, provided a loaner, and contacted VWOA saying they didn't need to compare it to a similar car to know that's not a normal sound. Then they actually disassembled the differential to see what was causing the sound UNLIKE Berge had done while they told me they had done all they can when in reality it just sat in their lot while they went back and forth with corporate. Upon disassembly, Earnhardt found that while replacing the differential, Berge had spilled differential fluid over all of the transmission and dogbone mounts which is a caustic fluid and damaged all the rubber. Which was what was making the groaning/grinding sound and had ALSO stripped the dogbone mount where it bolts to the transmission. Requiring the entire transmission to be replaced as the housing has too small of tolerances to be re-tapped. In the end, as I was so unhappy with the situation and didn't want a brand new car that needed a new differential AND transmission Earnhardt helped work with VWOA to replace my car free of charge. Absolutely amazing customer service! So overall, Berge did shoddy work, lied about trying to fix that work, then tried to send me home with an unsafe car that had problems severe enough for VWOA to actually REPLACE it entirely. I do not leave reviews like this often but I can not with good conscience go without letting people know about this. DO NOT USE BERGE. DO NOT BUY A CAR FROM THEM. AND MOST IMPORTANTLY, DO NOT USE THEM TO SERVICE YOUR CAR. Also Berge, if you'd like to dispute this whatsoever, I've got the receipts so don't bother. read more

Vince helped me straight away and got me with their parts guy Danny! They're both patient and their willingness to help made me feel very welcomed. I would highly recommend this location to my friends or anyone looking to know! read more

Brandon Nichols, in the Service Department, has given me extraordinarily, superior service. I have taken my car, to Berge Volkswagen, specifically, because of Brandon. He is definitely an asset, to your Company! I will continue to bring my Volkswagen EOS, back to Berge Volkswagen, because, I trust Brandon, and have built a great relationship, with him. Other's should strive, to reach the standards, that he has set! read more

Super nice sales people. (Chuck) Not pushy and knew how to make a deal come together. Saavy finance guy (Jack) didn't jerk us around and made the deal quickly and without a fuss. Finance guy was super friendly, didn't try to sell us junk we didn't want and overall really good, albeit a little slow. Overall, a good car buying experience and LOVE LOVE LOVE the new Tiguan. read more

For top notch service these are the guys to go to! They'll make sure to keep a smile on your face and that you have an amazing experience read more

Berge Volkswagen - The greatest service team you'll ever have the pleasure to meet! - Car Dealers Near Me - Gilbert, Arizona

This dealership is terrible. TRIPLE the price of honest mechanics (& sexist). This dealership over charged me for my car issues and didn't even fix them (oh, and I had a massive coolant leak that coincidentally sprung up the day after I picked my car up the first time...hm). When I returned to have them fix the issue because my check engine light came on 2 days after I left for the same error code, they wanted to charge me another $300 for a second "diagnosis" test (which I already paid for once) for the SAME issue (I got the code read at Autozone before I brought it in and have proof it's the same code). They won't even tell me what's "wrong" this time without trying to charge me for another $300 test. When I dropped my keys off to hopefully have them fix their errors around 8 am this morning, a customer was leaving visibly upset saying "This is the worst dealership I've ever been to. That's completely asinine. I'll NEVER come back again." ....Wow. What a bad omen. Not to mention ANOTHER customer encounter when I was picking up my car after their second attempt to diagnose my car who said "I'm not paying you for anything. You didn't fix the problem with my car like you said you would, so I'm not paying you." and walked out of the store. ***THERE IS A PATTERN OF CUSTOMERS BEING UNSATISFIED AND THIS DEALERSHIP CHARGING 3x THE PRICE TO NEVER ACTUALLY FIX ANYTHING.*** I wish I would have heard these issues before I brought my car in in the first place. So, I'm doing my part to spread the message: NEVER come here. AVOID at all costs. read more

I was having issues with my 2018 Tiguan stuttering at low RPM's that was intermittent. It finally died in a parking lot and I had to have it towed. Berge VW was closest to my house and only 2 miles from where my Tiguan died. After reading all the reviews for Berge VW I was pretty sure that I was going to have a bad experience there but I really didn't have a choice. Once my vehicle was in their shop I called to check up on the progress and was told that they were still looking at it. While I was waiting for a return call from the service department I got a call from one of their sales guys named Joey. I was expecting the usual sales pitch and didn't really want to talk about a new vehicle, just wanted mine fixed. Joey was calling to remind me that my lease was almost up and that he was available should I need to discuss options for getting into a new lease. I completely forgot that my lease was almost up and was actually quite thankful for the reminder. Then the service department called back and said that it was just my battery and that they could replace it and have it ready for me the next morning. The battery was expensive as hell but that's to be expected. I called Autozone to see if it was any cheaper there and it was, slightly. They said that I would also need to have a fob to make my VW work right after getting a replacement battery. I know that anytime I try to save a couple bucks and do it myself it ends up being infinitely more expensive AND takes twice as long. I asked Berge VW to do the battery and I picked it up the next afternoon. They also took care of 4 separate recalls that I had let pile up and changed my engine oil and filter. That's it. No upsells on parts I didn't need. No pressure to get a new vehicle. I was worried about nothing and they took care of my Tiguan 110% and also reminded me of my upcoming lease termination. Good experience for me and I'll be talking to them in short order to get a new vehicle. read more

We have been going to Berge Madza since 2015 when we got our first Mazda3. We showed up at the dealership at 7:22 pm.... they close at 8:00. Our first deal at Berge was a big deal for my girlfriend and to calm her nerves I told the sales person at close that we were not going to close on the car without a Diet Coke. The sales person back in 2015 was "Are you serious?" and we replied, "yeah, you either get a a diet coke or we walk." We weren't serious, but the sales person had a diet coke he got from the nearby gas station ready at close. This was seriously the best experience we have had with a dealership. We have returned every two years to trade in our Mazda for a newer one. Each year, we remind the sales staff about the diet coke and they have not missed. Our recent trip was to Berge Volkswagen and we decided that we wanted something nicer. We showed up at 7:20 pm... 2 minutes earlier than normal. We were greeted by Jeff Wussler and of all the great car reps we have had, Jeff killed them all. He was instantly responsive to our needs and never made us feel bad for being there late. We were the only ones there. He energized the remaining sales staff and finance manager and got the Berge team humming. We never saw anything but smiles from everyone. We wound up buying an Atlas Cross-sport with the upgraded tech package with some Italian leather trim. The financing terms were EXACTLY what we expected and they threw in a wheel dipping to match our trim. We walked out with our new ride at 8:40 pm... 40 minutes past the dealership close. ...and true to our tradition, Jeff provided a diet coke at close. We are life long Berge buyers cause honestly... the $1.50 diet coke makes ALL the difference. Thank you Jeff, Thank you Berge! Bianca and Christoph read more

So I made an appointment two days ago for an alignment check. When I arrived today I was told the machine wasn't working and I had to reschedule. I'm wondering why they didn't call me to let me know about this ahead of time. It's not like I took time off work so I could take my car in. What is so difficult about being proactive about this? The service rep acted like it was no big deal. Don't worry Berge there are plenty of places to go for repair service that are capable of proactive customer service. I will be taking my business elsewhere from now on. read more

Absolutely horrible customer service from their service department and management team here. Had an issue with a repair they did, they swore they didn't do anything wrong. Argued with them for months, they stopped responding, we took it to another dealer and they confirmed our concerns with Berge's work. Finally received some resolution from Berge but the fight was so unnecessary. Meanwhile they continued to try and have us purchase from them. What a joke. I wouldn't buy a soda from them. read more

I lost my wheel lock key and Brandy helped me get it quickly fixed and gave me a complimentary service charge. Very happy and will be back the next time I need service. Thank you! read more

Yo I had a GREAT EXPERIENCE here purchasing a 2018 Tiguan. I even drove up from Los Angeles just because the level of care here is a 10, well that and because my wife is pregs and we needed a bigger vehicle. The customer care technician in the lobby I forgot her name helped us 10 stars and directed us to Ellisa Meehan who handled our purchase. Now yes signing your life away on a new vehicle is a big thing for me as this was my first...Ellisa took very good care of my needs & questions. We looked at 4 vehicles, test drove them, laughed, talked about our families and growing up, had popcorn which I LOVE, and decided on the Tiguan. Did I mention that 10 stars all across the board from start to finish is what I experienced. Customer Care gal, Ellisa, Dan, Mike, John ALL AMAZING at what they do. 10 stars from me!!! Thanks ya'll my family and I love our purchase, So much that my dad and mom went in the next day and purchased one also from Elli. read more

Amazing customer service! Had a problem with my Jetta, called on Wednesday, got me in Friday morning with a loaner called me at 11 and told me what was wrong, had my car back at 2 on Saturday! Thanks y'all! read more

My wife and I love Berg we had a great sales experience and an even greater service experience with Brandy,Niko Christian and all the boys in service! You guys are all top notch. Best dealership I've come across in my 60 years! read more

I have been to many dealerships over the years and worked for Honda for many years and I can honestly say this dealership is top notch. I had a great experience in sales a year ago when I purchased my Atlas but the really great experience came when I started working with the service department. Brandy, Niko Christian and well the whole gang there have become friends. They know how to take care of their customers and treat you like family! I have never left there disappointed. Niko even filled my tank after he made me take an unnecessary trip over there. Corey in parts was awesome as well helping me get the info I needed for a hitch install. I don't know the operators name there but she is so polite as well and always finds me the person I need to speak to instead of putting me on never ending hold! Brandi in service is now going above and beyond to find me a great deal on an extended warranty for my Atlas. If this isn't great customer service I don't know what is! You will walk in as a customer and walk out feeling like a family member I promise you! Karen Black read more

Bought a 2019 Jetta S from Dustin at Berge VW. Stand up guy got me a terrific deal and delivered in what he promised. Couldn't be happier with the way the transaction was handled by Dustin my salesman, Mike the sales manager and Austin the finance manager. A++++ Thanks again guys!! read more

Berge Volkswagen - Car Dealers Near Me - Gilbert, Arizona

Excellent service and care from Martin Smith, service advisor and VW Tech John. I've been having some intermittent issues with my car. They've been so thorough in helping me diagnose and resolve the issue. I feel like I'm in good hands with them. Keep up the good work! I appreciate you guys! read more

Horrible, horrible, horrible experience at this dealership. Do NOT trust them. My wife fell in love with the Tiguan but I was skeptical we could make the deal work because we unfortunately had some negative equity on our previous car. My wife was contacted by a manager (Brad) and told that they would be able to do the deal at a good price. Me, still being skeptical, asked that she confirm with the salesman (Taylor) we were working with to confirm that the price quoted included the negative equity. He confirmed that it did via text. Fast forward a couple of days due it being a holiday weekend and we are at the dealership ready to sign. Credit had been pulled and we were waiting to hear back from some financial institutions. The finance manager was going back and forth and I could tell he was hesitant to tell me that the deal would work at the monthly payment we were wanting so finally I had asked why this was so difficult since we were within a reasonable LTV range even with the negative equity and I mentioned the out the door price we were quoted by Brad. Both Taylor and the finance manager seemed confused and they both walked away at that point. They came back and told me that it must have been a miscommunication and the out the door price we were quoted was about $6k less than what the actual price was going to be. What a joke! Classic dealership mentality: tell them whatever you need to tell them to get them in the door. As I said before, horrible experience. read more

I didn't buy my Passat from Berge, but I wouldn't take it anywhere else for service. Bob Herbold is the man. He takes excellent care of his customers and keeps you informed throughout the process. Highly recommend Berge and as long as I drive a VW, Berge is my go to place to have my car taken care of. read more