This is our 5th vehicle purchase at Biggers Chevrolet and there's a reason we wouldn't go anywhere else. Great service!! Salesman Jeff Purcell is so great to work with! Very knowledgeable and handles all concerns and questions with professionalism and respect. Serious competitive pricing and their service department is top notch. Thank you Jeff and Biggers Chevy for another great car buying experience! read more

I've purchased several cars and trucks in my lifetime and I have never had a more enjoyable buying experience than my recent purchase of a new Silverado 15500 from Biggers. There were no games of going back and forth with the Sales Manager during the negotiation process. I couldn't have been happier working with a seasoned professional salesman as Diego Montes. I would definitely buy another vehicle and refer family and friends to Biggers. read more

After deciding to buy a "gently used" new car I went here based on a recommendation from a customer from my work. I have never had such better service from a dealership before. Most dealerships, I feel sort of take advantage of those with mediocre credit, but they made me feel good and like they weren't just there to take my money. They had a great selection of used cars that were in wonderful condition. I settled on a Pontiac G6 GXP with very LOW miles. They worked with me on my budget and credit. I also get my service done here as well. Jim Burgess and Fred the used car manager were wonderful to work with and made me feel very comfortable about making this investment. read more

Do not take your car to service there. They do not appreciate your business and you feel like you are doing them a favor. Service guys were rude when I told them that they just gave me my keys but forgot to bring my car out. With an annoyed face took my keys and sent someone else to go get my car. Also, it took one hour and a half for an oil change and tire rotation. Lost my business for lacking customer service skills. read more

Worst experience with the car dealer I've had ever. I wanted an appraisal on a used vehicle I own, I called Biggers Chevy to help me out. The woman I talked with on the phone assured me they could give me the appraisal and that it wouldn't cost me anything, I was very happy to hear this and drove about 45 minutes to get to the dealership. Upon entering I was taken to the used car manager Joe who said the car was too old and he would not be able to give me an appraisal, even though figures Chevy deals with used cars. It was a complete waste of an hour and a half of my life, I would've been fine if they had told me over the phone they would not be able to do the appraisal but instead they wasted my time and were very rude and condescending I would never return to this establishment. read more

Very fast and friendly customer service. Great purchase experience, Todd was knowledgeable and friendly.

Amazing experience with Jeff Purcell, Jason and Team!!...went above and beyond for us and we are forever customers!!!You will NOT be disappointed:) read more

Even durning these trying times these guys did above and beyond. My husband and I have been dealing with 3 different dealers these past few weeks and it seems Biggers got it right! Upfront internet pricing. Friendly people! Phone text in person. All a great experience. I would highly recommend these guys read more

I just had one of my cars serviced there. They are very organized. I was quickly greeted as I parked my car. They got the paperwork started and sent me on my way within 5 minutes. They were busy too, and everything went smooth. They gave me a free loaner car. When I came back to pick up my car I was in and out in 5 minutes. Great experience. read more

They are not what they seem! I was told by Alice Davis when I set up an appointment to see her and a specific vehicle and I quote "I have set some time aside to make sure that your buying experience is Fast, Fun and Friendly. We'll have your Equinox prepped and ready for immediate delivery." When I got there 10 minutes before my 9am appointment, the Equinox was right out front, except it was filthy. I was then told that Alice does internet sales and that she isn't the one meeting us, it was another salesman named Jeff. Once they washed it and gave us the key to test drive it , we opened the doors and the interior was loaded with pet hair, mud on the seats and glue remnants on the dashboard from the previous owner. This vehicle was never prepped or serviced prior to us coming in. I then pulled up the photos of this vehicle from the Biggers website and I can plainly see that they were not from the one I'm looking at now. They were stock photos. I was also told by Alice that Biggers Chevrolet always gives a higher trade in allowance than other dealers , even after I told her that the Carfax will show our trade in had an accident recently. That also was not the case! Biggers offered me less than two other Chevy dealers that we visited prior by over $500. We did find another Equinox on the lot that we liked and made the deal to purchase it because it was the best vehicle we'd seen so far and wanted to get the trade done that day even with the lower trade in allowance. As for the Fast part of their moto, that didn't happen either and all in all it took over three hours to make this deal and we were the first customers in the dealership that morning. Just to add one more issue, I've been asked by my salesman via email to leave a great review a few days after the sale and I've emailed him back multiple times requesting touch up paint now for over a week and he hasn't responded. I contacted the GMC dealership in my neighborhood and they have the paint in stock and I'm picking it up later today. You grow up hearing those stories about used car salesman and you'd like to believe that most of those tales are not true until you experience it yourself. We bought a great vehicle , but wished we had a better time doing it read more

We took our Malibu in for a noise coming from the steering wheel/ gas tank issues this morning. Manny greeted us and asked what we were in for. After we explained everything in more detail he got us a loaner and told us they would check it out and not to worry. When we called to check the status they were super friendly! The techs were able to duplicate the problems and actually fix it instead of just telling us "sorry we couldn't hear the noise so here's your car back" While nobody likes taking their cars to be fixed Biggers makes the experience so smooth!!! We have had a great experience since day one with Jim who sold us the car to our great experience with service!! Thank you again Manny!! read more

We ended up purchasing a car here as a recommendation from another Biggers dealership. But our salesman, Jason, was down to earth and not pushy. He was personable and realistic, not putting on a sketchy salesman front. The car (thus far) is treating us right and we feel we got a good deal. I would say the process was a little long, but its always a long process. read more

After a lot of research I found a used car I wanted to buy and it was located at Biggers. Had a mechanic look it over and had cash in hand, ready to buy. There were a few problems with the car (worth abut $1000) and it had been in an accident per the CarFax, so I asked the salesman to give me a better price then that quoted on the internet. I had comparables in hand and was ready to negotiate. The manager came by and said point blank, we won't negotiate. The internet price is the final price. I walked out. What a dummy! Who would pass up a cash sale without even attempting some negotiation? Fools. read more

I have never experienced ruder, pushier salesmanship in my entire life. I wanted to buy a used Mitsubishi Eclipse from this dealership, but salesman Jeff Purcell was so awful to my husband and me that I ended up buying from another dealership. David at Bredermann Ford was lovely. I love my new Eclipse and I got a great deal. read more

DO NOT BRING OR BUY YOUR VEHICLE FROM HERE! Sure, they're all nice, will joke with you but after they've made the sale, they do not care. I brought my car in 11 times and told them about a strange sound only to be told "that's normal" brought it to another dealership and they found the problem right away. When I asked to be reimbursed for the repair they missed on SEVERAL occasions they basically told me that if their mechanics said nothing was wrong, they are going to trust them over me even though I have my complaints documented. They also never reported to my warranty so I have basically zero ground to stand on when I called them. Still waiting on my manual as well because they guy who provides them with the manuals had a funeral and "they will get it as soon as possible." When asked about it they told me, "it's online, get it there." read more

I don't know how I missed it, but Jeffrey P Purcell promised me a "FREE" remote starter if I took the car, well do you know they charged be for it anyway. It's not listed next to the line that says remote start...they put it on the line above it. And then on top of that my trader was a lease. They DIDN'T BOTHER TO return the car until after the lease was up which made me have to pay another lease payment and a Pick-up fee for them to come get the car. IF I would have known that, I would have kept the lease to begin with or took it back myself. My experience was just unreal. Unreal. $549.00 they charged me for the FREE STARTER... GOD don't like ugly. read more

My experience started off bad and ended bad. I saw a used vehicle pop up online and I called to check and make sure it was still there. Upon speaking with Alice she told me the car just came in the day before and I could come test drive it despite the fact that the vehicle had not gone through detail yet. The dealership is over an hour away from me and I have my baby with me. When I show up, I'm greeted by Randy. Upon checking on the car it turns out the vehicle is up in the air getting worked on. Strike one, but not a big deal because at least I got to view the car and see the work they were doing to it.I decided this is the car I have been searching for the past 3 months. Speaking with Mark, the general sales manager, i asked to put down a deposit so I can secure the vehicle. For the inconvenience of coming all this way without being able to test drive it, Mark gave me his word that he will hold this car for me until it was ready for purchase. I told him they have a sale, we shook hands and I had faith that in a few days I would have a new-to-me-car after searching for so long. Today I had an appointment to finalize numbers and take the vehicle home. After daily communication with my sales person, it turns out they SOLD the vehicle. I have never felt more betrayed by a business. Thank you Mark McAllister and Biggers Chevy for going against your word and leaving a young mother without a vehicle. read more

Cars are something you purchase out of need, most of the time. This is where the dealerships have the upper hand. Recently we bought a truck at Biggers Chevrolet in Elgin. However the entire process to buy the truck is a nightmare. The salesman was more interested in talking about himself then the truck we wanted to purchase. We caught him and the sales manager in a few lies. The salesman told use he personally brought the truck in 2 days prior, when the manager told us HE had brought it in a week prior. Upon showing us the report - the truck had been on the lot for 0 days (other trucks at other dealers in the area had updated reports stating anywhere for 7 days and up). Neither person could figure out why the report had 0 days on the lot when they brought it in anywhere from 2-7 days prior). The truck was listed with options (upgrades) that the vehicle doesn't have, but they wouldn't negotiate the cost to have the upgrades not on the price. (Alloy wheels, power windows, floor mats, etc.) They say the report is done off the vin #, but in the next breath stated someone must have entered it wrong. There were not going to give us the 2nd set of keys that had the remote for the locks. They were only going to give us one key (NO REMOTE).....when asked about it - they said "we will see if we can find it". All of a sudden the "previous owner dropped the key w/ remote off after he traded it in". They also told us that they sold the truck, the truck was returned because the couple realized they couldn't afford it - so they took it back. (Side note: a co-worker heard the same story from the same salesman a few years back). They told me that when they bring in a truck it goes to inspection & that the mechanics get paid to find things wrong with the vehicles. That the price of the truck has to include that inspection along with any fixes, cleaning, ect. I asked to see the inspection report. The report has 2 things on it (1. Oil change & 2. Measured the tread in the tires) - total bill $150.00. The truck we bought is a simple work truck, it was priced too high in my opinion. But the truck was in our budget and in good condition w/ lower miles. We came in with financing from our bank and they were NOT happy with that. I will NOT buy from them in the future. read more

This place is a joke sent my wife in to get my new truck washed that we bought from them for 50k the service guy told her if she wants it washed she should get a bucket and a mop also was in for a service light that was on after 700 miles and all they did was clear a code instead of looking in to the problem I would not recommend any use biggers for anything read more

Whoa, what I haven't written a review yet?? Hold on, let me fix that. No one likes car dealerships. No one likes car salesmen. No one likes shopping for a car, period. It's no fun, there's too much hassle, it's just never a good experience. Until they come here. I came to Biggers Chevy on a recommendation from my mom and her partner, who bought both of their Chevys here, an HHR and a Cobalt. They swore that they had a great experience each time and were treated like they were people, not just walking money. I agreed, hesitantly, to check it out, and she offered to pick me up and drive me there that same day. We walked onto the property and spotted the model I was interested in sitting in the showroom. I was hesitant to go inside, because that's where you get tackled and irritated, right? A pretty friendly looking guy named Jim waved us inside, showed us the car, and took the time to let me explore it at my own pace, get a feel for it, and decide if it was what I wanted. Turns out, I didn't want it the Spark. I needed it. Now. In purple. With the MyLink package. Sadly, they didn't have any in stock at Biggers. What's a girl to do? Wait for her wonderful salesman to find it elsewhere and get it transferred over to Biggers so she can take it home, that's what! We had a problem with financing, and the thought of driving off that lot without my little purple car inbound for the taking broke my heart. Steve, their financing guy, made it happen. He went above and beyond to make sure that I took home the car I wanted, and I cannot thank him enough. In fact, I wanted to thank them so much, I came back just a couple months ago for another car! My husband was also in the market, and he was so impressed with how polite, caring, and patient they were that he came back for the Sonic. Again, Jim and Steve worked their magic and we left with yet another great choice from Biggers Chevrolet. Since then, I've been back so many times for free car washes, and twice for minor recall issues (when there's that much going on in a car, I think it's understandable that something might not be quite right, so I don't hold it against them at all). Each time, they've been kind, professional, and quick. Jim now knows my dogs, who have come by on our regular stop-ins for washes, and always greets me and my husband by name. He remembers us, and that means a lot. We will continue to be customers at Biggers Chevy, and I would absolutely recommend anyone who is in the market to come by and check them out. read more

I had an amazing experience from beginning to end here! Steve was my salesman, and he didn't sell me a car at all! But i left with a new truck! He worked through me not through his inventory to fit me in my new vehicle! Then the paperwork side of things was painless, relatively speaking of course! They helped with setting up my vehicle and Bluetooth and on star and went over extra features not even presented initially... very happy with the experience! read more

I just wanted to say thank you for being total ass-hats. I almost bought a 2014 Traverse LT from your dealership. Was ready to drop $28k on the vehicle that was asking $29,900. When I talked to the GM about price, he got irate. Instead of negotiating & making a sale...he basically told me to leave...if I didn't need the car. I said BYE and ended up WAY better off. Do. Not. Go. Here. Zeigler's in Schaumburg has better salespeople and I got a better deal on a 2014 2LT instead. Bye Felicia!!! read more

Traveled from Milwaukee to buy my car here. They were able to dealer trade for the exact car I wanted and Jim Burgess always made sure I had all the details to make an informed decision. When I came in with my check to buy the car it was all very simple and straight forward. No pressured upselling. Thanks, Jim. Love my new Malibu! read more

Had the absolute worst experience getting my truck serviced here at Biggers. I brought my truck in for a brake noise, got my truck back with a damaged wheel. Jessie and Josh (service director) argued with me saying that the damage was already there based on video footage. They tried to get away with saying the DEEP curb damage on my wheel were the same tiny scratches that were on there prior to me bringing it in for service. Josh finally admitted to them doing the damage and told me Jessie would call me Monday to see if they could repair my wheel with a shop that repairs wheels for them. Josh then said that it is also my fault because of the big wheel setup I have on my truck since it is lifted that it is impossible to not damage the wheels since they're so wide. Like what?! If they were not capable of servicing my truck they shoulda said so! Monday Jessie calls me and tells me that they are only going to pay for half of the cost to repair the curb rash because the "other damage was already there". I couldn't believe he said that when the damage was clearly done on the SAME curb or driving up the lift! At the end I kept arguing with Jessie and he didn't care to resolve the damage they clearly caused to my wheel. I called Josh multiple times and he was always "busy with a customer" I left him a voicemail with my number so he could call me back and he never even bothered to reach out to me. So at the end then mailed me a check for $120. What am I supposed to do with $120? All shops told me they couldn't paint my wheels due to them having letters and accents that could not be left unpainted, so if I wanted to the one wheel refinished I would have one UNMATCHING wheel. So I don't understand how $120 resolves my problem for a wheel that cost $600 new. I will never consider servicing my truck with them ever again or dealing with Jessie or Josh. read more

Went in today for some routine work and after they washed the car the service manager (I believe), Keith, noticed a splattering of tar all around my car (which I knew something was all around it but due to weather and life totally forgot about it). He could have left it as is considering it had been there for a few weeks but instead he took the time to hand wash it off with some (magical... To me at least) solution and they rinsed it and dried it again. I TRULY appreciate the extra steps he and his "team" took. Thank you, Keith and the others in the service department! read more

I've bought and leased a car through Biggers and have never had an issue. They have great customer service and I never once felt like they were pushing me into anything. I also have my cars serviced here and have always been happy with their work. Yes it's expensive, as most dealers are, but it's worth it for my peace of mind! read more

We are now nearly mid-way into December and I am STILL getting phone calls and emails from this dealership.

Amazing Service, the salesman was truly helpful and they honored the deals advertised.

Coke was my salesman and he was awesome. No pressure and super knowledgeable. Service department is very well maintained but could maybe be a little faster with oil changes and tire rotations. I highly recommend Biggers for your new Chevy! read more

I would look somewhere else to purchase a car. I found the car I wanted online called them said I wanted and said they had someone coming to look at it. Called me back and said it sold but they would call me if deal fell through. Get a call this morning that the deal fell through, I ask to give a deposit and would start my drive to the dealership and they wouldn't do that as they had just been burned. I said I could be there by two and the salesperson says someone else is already in route.!so the dealership sold the car I have been looking for over a year twice. Not how I would do business. Geez next time don't even call and rub it in my face. read more

VERY DISAPPOINTED. Went to buy my daughter a used car for her 18th birthday. Have been looking for months. Found a car here, called the night before, came in the next morning, "sorry, it was just sold but we have a better car for you" hmmm, Told them i understand its used, has a few dings and scratches and rust starting, but the one thing i said i cant accept is oil leaks. I want a safe reliable car for my daughter. Told them of horror story of another car i almost bought, but saw it leaking before we signed the papers. That other dealer said they would find someone else to buy it who wouldnt notice the leak. They assured me, because of the banks they deal with, they do not let cars of the lot like that. Get it home, next morning, oil on the drive way. Contact my salesman, no response. Looks like they saw this sucker coming. Daughter went away for a week so car sat in one place and the magnitude of the leak was more apparent. Tried the sales manager this time, he was shocked they let a car get out like this. He spoke to the GM, sorry , too bad. Though their website says complete satisfaction, they must have some other meaning for that word. Very misled, i could expect this from one of those corner shop used car lots, but not a big dealer like this. I have 4 kids who will need cars, I know who wont be getting my business again. but i will say they did offer to let me trade it in on a higher priced car, but i would only get trade in value of course, so either costs me 2000 in repairs or 2000 and buying another car from them. Very Disappointed I guess they define "used car salesman" read more

I use to like this dealership until I found out about Steve (finance guy) deceptive business practices. The internet specialist was great, but now that I'm in the market for a new vehicle they won't be getting my business. I hate a scumbag sales person, that's exactly what the finance guy does, tries to sell you more stuff using deceptive practices. They had a 5 rating when I bought my car, but the after the car buying experience sucks! Overall Steve was supposed to call me back 3 times, and I'm still waiting, now I have to get an attorney involved, this is so stupid. They brag about service that they don't deliver post car buying! Oh this review is current 3/22/2017 read more

I had a great experience with this dealership! I don't say this lightly having spent my morning dealing with a different dealer and having a terrible encounter, I felt relaxed and no pressure to make a decision. This is the experience I've been looking for when it comes to buying a car. They even stayed late to close the deal. Randy was great! read more

No surprise but like all car dealerships they lie to their customers to make sales. When caught in their lies they threaten to call police to get you to leave. read more

Brought my Camaro in for service. Josh Arenson took care of me, I was in and out in no time, but while I was waiting Tim Hess too the time to show me 2016 Camaro!! Almost makes me want to upgrade mine. As always, awesome service, friendly people who actually want to help you. read more

Tom Hess helped us find our car and couldn't have had a better experience buying our new car. Didn't have to wait forever for our car and got an outstanding deal. Next car I get will be from here read more

Went to Biggers this past weekend because I've had family members buy cars there and they had great experiences. Unfortunately, I had the opposite experience. The salesman Todd started off real nice and friendly. He also gave my 3 year old daughter a puzzle. We told him our budget and what kind of car we wanted to look at. We emphasized that we did not want to move away from our budget. He proceeded to show us cars in the lot but wouldn't tell us the prices of the vehicles. I had asked if they were over our price range and he said no. Once we got back into the showroom, he asked if we were willing to buy the car now if they met our terms. We said yes. He showed us the terms and the car was about $4,000 over our budget!! I told him we would have to negotiate the price or find another vehicle since we were already pre-approved for a certain amount at our credit union. This seemed to change his mood and he started to raise his voice causing him to be extremely pushy. After we told him that we already had a loan ready to use, he kept saying he needed to "soft" pull our credit to see where we were at. I told him that didn't make sense since we were not going with them for financing. He asked about 3 times to allow him to pull our credit and see if they can finance at a better rate and I repeatedly said no thank you. I kid you not when I said no for the last time he literally stared me down for a good 10 sec. and I had to say I'm sorry but I'm going to go with my credit union.After that he brought over the loan officer and they both said there's nothing they can do. Basically telling us they couldn't help us with our price range which was not an unreasonable amount at all. We got up and walked out. Later that night, we found cars on TruCar in our price range at BIGGERS! Needless to say, we will never go back there and encourage anyone considering them to be aware. read more

When I plugged an accessory into my cigarette lighter on my Chevy Express 2500, the ceramic inside the receptacle cracked and fell out and didn't work after that. So I called Biggers Chevrolet, told them what happened, and they told me it would need to be replaced, connecting me with their parts department so the new cigarette lighter receptacle could be ordered because they didn't have it in stock, and when it came in, I should then schedule it to be serviced. When I brought it in for service, they replaced it, but when I got in my vehicle to leave, I discovered it didn't work. So I went back inside and asked them if they checked to make sure it was working, and they told me, "No, they're not responsible for doing that since I ordered the part EVEN THOUGH THEY TOLD ME TO. What kind of service department doesn't make sure their mechanics check their work?!? It could be an installation mistake or a faulty part, but they''ll never know because they refused to take ANY responsibility for the work they did and instead dumped full responsibility on to me. They let me walk out the door without telling me it still didn't work! How can this even be considered service if they don't check to make sure it even works?!? Now they want me to bring it back in and pay $100 for diagnostics WITHOUT HAVING CHECKED THEIR WORK FIRST OR VERIFYING THE PART ISNT FAULTY. What kind of service department let's you walk out the door not even knowing OR CARING if the service you just paid for fixes the problem you brought your vehicle in for?!? read more

This place was horrible. They treated me like a child and wouldn't budge on the price a cent! Everyone that i dealt with was extremely rude. I would NOT recommend doing business here, go anywhere else!! read more

Really not that good of a dealership when it comes down to customer service. Yes there is a lot of positive reviews but I really had a bad experience . They treated Me as If could not afford the car I was looking at. Personally I just did not feel that they took me seriously ! Stay away from these guys please... read more