I called to book an appointment for service. Receptionist transferred me 7x to a phone no body answered. Had to email a salesperson to schedule a time. Asked for a loaner and told no problem. Show up on time and in a rush and told that there is no loaner "but we'll put you into the next shuttle van and you can rent a car at Enterprise." When I asked to speak to the manager- he denies they ever have loaners ("new policy"). All this and I have the top of the line Corvette. Just horrible service. There are too many other places to go. read more

Terrible service every time we have come in. Damaged the car the first time, didn't fully fix the problem the second time, and attempted to over charge for a service we didn't ask for. We bought a brand new car from you guys, we expect better service. Not coming back, extremely disappointed by the lack of professionalism. Just attempting to take our money... I could name each and every single individual from service that was of no help whatsoever but I'd run out of space, realistically. read more

Buyer beware. This dealer adds a "certification" fee ($2000) to the final price so their advertised price is false. Keep driving and head to Arlington Heights GMC/Buick for a honest, professional experience. read more

I received a recall notice on my 2019 Equinox. I took my car in this morning at 8:00. Told service associate I had appointment at 9:00 and if car would take longer or should I wait. He said if takes longer they would drive me to my appointment. At 8:45 my car was finished and they even washed it! Really great service and very prompt! My experience with Bill Stasek has been outstanding! After I got to my appointment received an e mail from service manager (Tom) thanking me for my business and his phone number if I had any questions. Very professional! Great job! 5 star service!! read more

This dealership does not stand behind the products that they sell. I bought a truck from this dealership that lasted two years. Although under warranty, they could not repair the truck. They offered to buy the truck back with no strings over the phone. I drove an hour back to the dealership. Once there, I was told I had to buy another crap product from them in order for them to "buy back" the crap they sold me originally. These guys are crooks! Do not buy from them. Stay the Hell away! They do not stand behind their products. read more

Bought a used Silverado there. I was told, the car was inspected by their mechanics. On my way home I noticed that something is wrong with the steering. Since I'm a former mechanic too, I wanted to take a look at it first. I found loose screws on the steering column, which is a very safety concern. The mechanics at stasek will never see this car again!!!!! read more

Volcan is a terrific manager.ill use them for all my car issues

Awful customer service. Sent me home with a $20k certified used car needing new rotors and tires. Emailed multiple times the GM, Serv Mgr, Sales Mgr. No reply at all. Buy somewhere else where they take care of their customers. When I inquired about a car they probably called me every day for a week. Ironic read more

DEPLORABLE CUSTOMER SERVICE!!!!!!!!!!!!!! This place is not even worth one star! My husband bought his work van from Old Orchard Chevrolet, now defunct. Since their demise, he had been taking the truck to Stasek for service. When he needed major work done on the van, Stasek refused to give him a loaner...not that they didn't have loaners, but "YOU'RE NOT OUR CUSTOMER"! Hello, if I bring my vehicle to your shop, guess what...I'm your customer!!! Doesn't matter that I bought the vehicle elsewhere, I'm coming to you for service, you are getting my hard earned dollars, so I AM YOUR CUSTOMER, WHETHER YOU WANT TO ADMIT IT OR NOT! Needless to say, when this van dies, we won't be going to Bill Stasek. If Toyota sold work vans in the US, we would be so there... **UPDATE** Rec'd a message from someone from Stasek, offering to right things. I sent a message back saying the person to make amends with is my husband, here's his #. I don't think my husband got a call back because he can be a real prick if he's unhappy with service and if he rec'd a call, he'd have told me about it. read more

Just wasted 3-Hours of my life at this dealership. I called them up this morning and wanted to know if a NEW 2012 vehicle that wast listed on their site and on Autotrader was still available. I spoke with Michelle in the Internet Sales Dept, turns out she's listed on the website as a customer care representative. So I took the 45-minute drive up to Wheeling and when I arrived I was informed that they no longer had the vehicle and it had been sold the last week or the week before. They made up some lame excuse about their website and that they were having problems with it (yeah-right) and the vehicle should have come off the website automatically. Listen I was born at night but not last night. Pure BS being feed to me with a shovel. So of course they apologized and tried to upsell me a 2013 model which was more expensive and didn't have any special financing available. Hmm...More money in their pockets, don't you think. I can't blame the salesmen that was helping me, because he just got assigned to me randomly when I made the appointment. Well long story short, my mind was made up as soon as I waked in and found out that the vehicle wasn't available. read more

I was recently in the market for a new corvette. I hate pushy salesmen so I tend to tell them when I go in that I already have a car but just want to look at there's to see a couple of options. Normally the dealer is more than happy to show me the car anyway as they may sell something down the road to me. I did this at Bill Stasek and as soon as I did they couldn't get away from me fast enough. I was told that the car I wanted to see was in another locked building a few miles away and the person with the key wasn't going to be there until later that day. I said I had driven there over an hour and would like to see it. I was told that it was impossible as there was no key. I left and called back in and asked about the car. The salesman was very excited to tell me about it. I asked if i could come in and see it. He said no problem! I then told them I had stopped in that morning but was told it was locked up and nobody had the key. The salesman told me that's not true the key is right here you can come in and see it. I told them to please check and let me know before I wasted time and money coming back. He said he would double check and call me back to confirm. He never called back. It seems like unless they feel they can make a buck off you they have no use for you. This tells me all I need to know about this dealer. I went back to the other car I was considering and made the purchase. It was the same car as they had only there's had stripes and the one I bought did not. If that is how they treat someone coming in looking at a car I can only imagine how they treat someone after the sale! Not sure why it says I am from CA but I am from the Rockford, IL area! read more

Bill Stasek Chevrolet - Car Dealers Near Me - Wheeling, Illinois

Overall, I'd say my experience was okay with Stasek Chevrolet. I found the car I wanted online, which was advertised at the price* I liked, so I made an appointment to come in. The salesman did a nice job of showing me the car and introducing me to all of the key features. The car I was looking for was very specific, so there wasn't much negotiating on options or whatnot, which was nice. They gave me a pretty decent deal on my trade, but I can tell you that they made a healthy margin on it as it was resold on their used lot and not at an auction (which was the amount they offered me). The finance manager described everything pretty well and was very professional, although pushing the extras at the end of the transaction was not enjoyable (but I get it, it's your job, nothing personal). *The price advertised online "included all available incentives and rebates" which is noted online and I was reminded of in the showroom. I wasn't able to get down to that price by my own math, even when applying all incentives/rebates I could find, so that left a bad taste in my mouth. Advertising at one price, initially coming in at a price $6500 over that, and then only coming down to $2500 over that online price was not my favorite part of the experience. But the salesman and finance guy were able to walk me through their cheat sheet which showed invoice, holdback, getting down to actual dealer cost. As far as service goes, the people in service were very helpful and the salesman did a great job scheduling my appointment and setting me up with a loaner. They also did a great job aligning my car due to an issue I identified on test-drive. But, they didn't address another issue that I mentioned, even though there was a technical service bulletin out on this problem. Since they're 40 minutes from my house and not terribly convenient, I will probably try the service center at my local Chevy dealer before going back. read more

I have had my Corvette serviced at Stasek since 2005. The service department especially Tom Boyer the service writer have always provided great service and communication. They have two outstanding Corvette master mechanics! Plus they provide a hand wash for Corvettes! read more

I wish I could give this place a negative - rating. This dealership used to be a fantastic dealership. I knew Bill Stasek , and his son Jeremy. Recently when I took my car in for service , I immediately noticed a change in personnel and professionalism. In the past customer service was great. A customer was approached , greeted, and helped. Now when you have an appointment, and pull in to the service department, the customer service representative ignores you and walks away. Then when you seek him and explain that you have an appointment you're told in a very rude and gruff manner to go wait by your car and someone go to me when they are finished working . I was shocked by this treatment . It was so uncharacteristic of what Stasek used to be. Then I was told that the family had sold the dealership to new owners. Well that explains it, "how far we've fallen ". I am sure Bill Stasek is looking down on his once great Chevy dealership with sadness. I think the name Bill Stasek should be take off the sign because he would never have treated customers the way this new ownership does. Needless to say I made my last visit to that dealership. read more

I had to have my car towed here due to an engine issue. Here I am thinking, great I am going to have to deal with a dealership who I am unfamiliar with due to just moving to the area. Definitely not the case with Bill Stasek Chevrolet. Tom Boyer was honest and up front about the process. They worked with us to make sure that we were able to be covered by the warranty and up front about everything that we needed. You can tell Tom clearly has a passion for cars and helping the customer get their car back on the road. Highly recommend this dealership. If you have a choice, definitely take it to this dealership, and if your car happens to break down, hope that this dealership is within towing range, as they are top notch. read more

I recently brought my 2015 Chevy Silverado 1500 to Bill Stasek for a oil change, tire repair, and possible remote start issue diagnosis. Unfortunately I had a unpleasant experience and wanted to share my feedback with everyone so what happened to me does not happen to them. Let me provide a little background regarding my history with Bill Stasek. The past 4 years I have been bringing my Silverado to this dealership for service including general maintenance, warranty work, or what ever my vehicle needed. I believe I have racked up over eight grand in warranty work in total for this dealer. I purchased my Silverado used from Stasek and figured I would utilize them for all needs. I generally have had a good experience but due to the recent nature of my last service I will not be going back to purchase any vehicles or to get my vehicle serviced. This is unfortunate as this is the closest dealership to me and I always like to help out the mom and pop shops rather than the giant corporations. Upon completing the oil change for my vehicle it was realized that I had a issue with my front pinion seal. This was not a big deal to me as I have a bumper to bumper warranty on my vehicle and I had them fix the issue no charge (roughly $700 charge warranty) However, I was charged $160 diagnosis fee on diagnosing my remote start to be working, yes working, meaning if you hit the lock button twice and hold down the remote start the truck starts just fine. I asked the service manager Mike how this was determined. He stated that the tech ran The PCU for any codes and tried the fob and it seems the remote start was working fine. Now I completely understand having to pay for a dealer to run some codes and click the fob a couple times. However, I think $160 is unrealistic and could have been somewhat absorbed. I explained to Mike Service Manager that I have been coming here since I bought the vehicle and that I would not be coming back if there was not something they could do to reduce this fee. This was over a week ago and yet I still have not gotten a phone call. Just be sure that if you bring your vehicle in for anything including the remote start issue (to be honest I don't even know how this worked as it has not worked in 4 months) you best be sure it does not work because you'll get charged $160 and treated like an idiot for not knowing how to operate your remote start. For the dealer: Just a thought in mind, if the customer says that there's an issue with the remote start then maybe test it on the fob first as that takes 5 seconds. Provide the customer with a coaching and how do utilize their remote start. This comes off like you care about the customer especially if you already are making money off servicing the vehicle in that service visit either way. read more

I recently purchased a Corvette and had a good experience at Stasek Chevy. Brent was my sales representative and I must say, great guy. Not pushy and his knowledge of Chevy products are unmatched. Brent was very helpful and a very informative sales rep, if you're interested in purchasing a car from Stasek, please ask for Brent...you will not be disappointed. The Corvette perks that Stasek adds at no cost are incredible. I wont bore you with all the details of my purchase, but I will say I am more than satisfied at the complimentary service transportation package and Corvette membership Stasek Chevy added. Great in every way! Now for the one star deduction. Once Brent and I agreed on a price, everyone disappeared. While I understand there is much to do paperwork wise when purchasing a car, I don't like sitting at a desk for hours on end waiting to sign a few contracts. I also don't like finance department trying to find a better APR when I had financing in place from my own bank. Sitting and waiting to sign contracts until 8:30 pm aggravates me, then again, I'm an impatient person; therefore only one star deduction. All in all, great experience and I look forward to purchasing more cars at Stasek Chevy in the future. I also plan on having my new Corvette serviced at this dealership. I'll be sure to post the service experience when the time comes. read more

Bought a used car in february just months later it wont pass an emissions test. Now they want to charge half the price i paid for the car to fix it. I know ill never return here now. Bill stasek chevrolet you sold me a lemon!!! Update: offered half the price from before to fix it so i bumped review up 2 stars for trying to fix it kind of. Still should hsve passed atleast the first emissions test even if the car is used. *** service dept has been doing what they can. I really appreciate that (especially dean and jim great guys), but sales shouldnt have sold me a car that cannot even pass its first emissions test. read more

Go somewhere else that has better service to customers that don't own corvettes. This place only caters to corvette owners. Go elsewhere

I've used Bill Stasek Chevy for many years both for the service department (they were designated a Saturn service center after the brand closed up and I always took my Saturn there) and now have purchased two new cars through them in the past five years. They do a pretty good job overall, considering I usually find car dealership experiences to be pretty painful. Our sales guy Vince was very accommodating to our schedule, with two young kids it's hard to hang around long enough to buy a car, and both times we were able to have my husband do all the dirty work while I swept in at the end to sign on the line, saving us many hours of entertaining the kids at the dealership. That said, they do have a great little play area for kids, popcorn and water, even donuts in the mornings, so for a shorter wait it's very nice for families. The service department has been consistently good to me, waits are a little long most of the time for my taste but the guys are really nice and don't make me feel dumb (which I've experienced elsewhere). They have a great rewards program for service and we always seem to have some dollars banked up towards our next visit. Your car comes back fixed, and nice and clean. I'd definitely recommend Stasek if you want a new Chevy or have a vehicle to be serviced (of any make). read more

Prior to making big purchases, i like to do reviews on businesses to see other customers experiences so i could narrow down my search on where to go. Car shopping is the worst, i hate doing it. However, Stasek Chevy made it very easy. My parents have bought all their cars from Stasek Chevy, including when they were original Tom Todd. We've had NOTHING but the best customer service, including thank you follow up calls, two to three weeks after purchasing, and unlimited car washes! Its a great business, their cars are extremely reliable. I personally bought my second car from them, 2004 Chevy Tahoe, and it was in perfect condition. Clean carpet, great title and track record - all the service work was done at Stasek so it was very easy to say yes to this purchase. Aside from the actual search for the vehicle in the lot, purchasing the truck was much easier than expected. The salesman was nice easy going, not pushy at all and was very understanding. Gave me a great financing offer and an even better deal on my trade in!! Nothing bad to say about this dealership!! A+++ read more

This review is for service. We purchased our 2018 Colorado at another dealer, but it's inconvenient to go to the dealer we purchased from for service. My son has 2018 Camaro that he had serviced at Stasek, so we decided to give them a try! Very professional service department! Our service was only for the second free service that came with the vehicle. I brought the truck in filthy dirty from road construction on our street. I was blown away by the condition the truck was returned to me in!! Absolutely clean and polished inside and out! We scheduled additional service for a week from now. I look forward to them resolving an issue that the other dealer dropped the ball on...hopefully Stasek can resolve it for us!!! read more

This is the worst place ever! Buy a car here if you want to wait 2 hours for an oil change and when you ask for your car they can't find it. Buy a car here if you want your car doors to rust and stall before your car is 4 years old. Buy a car here if you want to make an appointment to get a loaner car (a service they promise if you buy a car from here) but then when you get here there are no cars for you and you have to be late to work and they put you in the waiting room with no info. Buy a car if you want rude people to help you. Buy a car here if you want to work with people who treat women rude-but my husband brings my car and they are nice. Buy a car here if you want to have the worst experience ever!!! Rude rude rude! read more

I have been through a crazy year and had to completely start over. This left many things in shambles but I came here and they helped me move things in the right direction. I didn't think I would be able to get what I wanted but they helped me get it and I will forever remember how kind and helpful they were. I would highly recommend Bill Stasek Chevrolet!!! read more

My family and I have been shopping at Stasek Chevrolet for many years and have always found the team to excel in all of our expectations whether it comes to sales or service. They are great people to do business with and I'm glad they are a staple in the wheeling community. Their body shop has done an incredible job when our trailblazer wasn't totaled and had to be put back together after a terrible accident many years ago, the truck drove like it was brand new. There are many places you can chose to do business with when it comes to your car needs and I highly recommend them as some of the best in the Chicago area. read more

Dealerships are ridden with snakes to try and take advantage of you and this one is no different. Once I pulled out the calculator and asked for a break down of the prices, they're demeanor changed and they said they use a different calculating system. They we're going to overcharge us by over 7k and kept adjusting their prices once I pointed them out. Sleazy... read more

If only there was an option for negative stars. I bought a used Jeep from them and within a week had to bring it back due to a strange noise, which they said was the "blend doors". Bob Stasek looked at it, fiddled around, and said if it's still acting up to bring it back in. I brought it back in for an oil change and for them to look at this noise and fix it. They had the car from Friday through Tuesday and barely an update on the car. I called several times, left messages, and was left very frustrated. When I finally did hear from them, they wanted to charge me $1300 for the repair. What a joke this place is. I would never go here again for anything and will tell anyone who asks to avoid at all costs. Where's the Stasek Advantage they speak of...more like Stasek take Advantage. read more

I get I'm young, (22) but I was there to test drive and possibly get a car. But one of the guys asked who's approval I needed to buy the car?? What as if I needed to get someone to approve everything I do? And when I asked for an extended test drive which I did got one with my Malibu that I bought there before. I was refused with the explanation of only having four cars on the lot and I wouldn't be buying the car till summer. Yet I could have bought the car today if I wanted to hahaha. There is always more dealerships, with the same car. Their loss!!!! read more

Bill Stasek Chevrolet is a fantastic dealership. The real reason to come here is for the people, they truly care about their customers. Known as the largest Corvette dealer in the Midwest and partner to the local Corvette club it's clear they care about their community and it's well being. If you are looking for a new car this is a great place to go, ask for Brent! read more

Bill Stasek Chevrolet - At the corvette club car show on 8/10/14 - Car Dealers Near Me - Wheeling, Illinois

My first few interactions with Stasek were not good. I have a recalled car and was told to contact Karen. My boyfriend and I both spoke to Karen. Each time she was stand - off ish. We ordered the part for my car about one month ago through Karen. We were told there was no estimated time as to when the parts would come in. We said no problem. But we called once a week to get status. Each time we got an attitude from Karen for calling. We both felt she was too busy or didn't care about her job. We were told the last time we called for status on the part that she ordered parts for someone in April and she just got them in. We decided to get the rental car from enterprise. We made an appointment to turn in my car and to get the rental at 630. (We did not make this appointment through Karen, but through the service department) We arrived at 630 and we're told that enterprise closes at 6 and they were not sure who made the appointment. This is where my experience started to change. We started dealing with Marco. He let us know that we would be working with him only from here on out. We made another appointment. We met only with Marco in our next appointment. We dropped our car off and Marco had us shuttled to enterprise down the street. The shuttle drive was friendly. My rental car was great! About a week later we received a call from Karen. My parts were ready. My boyfriend spoke to her. Again, she was in a rush or just didn't care as she hung up the phone. She told us to bring in our car. We let her know that the car was already at the dealership. I thought it was strange she didn't know. I am not sure the line of communication was clear. I called Marco this morning to ask when my car was going to be fixed. He quickly advised that it was being worked on now and would be done by noon. Around noon Marco called and advised that my car was ready. I brought my rental in and was greeted by another service guy. He was friendly and asked how the rental was. He told me to go to the cashier. She was friendly too. I was told to go to the other end and my car would come up soon. I only waited a few moments. My car looked great! I really enjoyed working with Marco. He was friendly and nice. He definitely made up for Karen. read more

I had my 2017 Corvette in for service. The car was taken in on time and the service was completed as expected. There was an issue or two that required additional attention and I was approached for my approval after the issues were explained. Very professional. Stasek Chevrolet service has always been on top of things. It makes my service visits spree free. read more

I came out to look at a harder to find car that they posted online. I worked with Luis and had a good experience. I let Luis know that I was only just starting my in-person research and that I might end up buying used, rather than the new one they had in stock. Despite this Luis helped me with everything that I needed, let me know all of my options, how they could work with me and gave genuinely good advice. Very helpful and low pressure. I will be sure to use this dealership if I need to buy a new Chevy, even though there are other Chevy dealers closer to the city (who demonstrated a lack of responsiveness). read more

How does an oil change tire rotation take 2 hrs? Then they always come back with something else that needs repair. Strange it is never the same thing they told me the previous time and never had repaired. Also none of these repairs were warranty repairs they only started bringing those up after warranty expiration. Jiffy lube and others get it done in 1/2 he max. read more

I own a vintage Corvette, am very picky, have very high expectations and found Bill Stasek Chevrolet as an expert for maintaining and servicing my prize possession! I recently made an appointment @ 7AM for a service and was in and out without missing any work. I was assigned a Corvette Expert, Roberto... Roberto was very courteous, professional and most important respectful of my car. A shout out to Karen too.... I truly believe it does not cost more (A Value) to take your car to a knowledgeable dealer who listens to you to have your service done! read more

Despite our leased car being under warranty we got charged for brake work and we were not informed before the work was done that there would be a charge. read more

I took a few commercial vehicles I own in for repairs. The service department was great. I was greeted quickly and the two trucks were repaired quickly. The price was fair and I am completely satisfied. I would recommend Stasek Chevrolet. read more

By far the WORST dealership to do business with. I would rather go zero stars. Service department is incompetent, impolite and extremely slow. Most customer UN-friendly dealership. Stay away from Stasek. read more

It all started with very polite and professional email reply to my request about the new car from customer support rep. Angelica. When we came to the dealership, Matt Macnichol was very knowledgeable, professional, polite and very helpful. We leased the car and got a pretty good deal. Matt continued helping us through the process well after his part as a salesman was basically done. I am very glad that I picked Stasek Chevrolet out of 4 neighborhood Chevrolet dealers. read more

I had brake service performed today on my Corvette at Stasek in Wheeling. Jonelle in service was fantastic! Elvis was very knowledgeable and great to work with as well. They far exceeded my expectations. I am extremely impressed with the service I received today including a drop off back at home from David. I am officially moving all my Vette service to Stasek! read more

Bill Stasek Chevrolet - Car Dealers Near Me - Wheeling, Illinois

I'd rate them a big fat ZERO if I could! We have been long time customers. 25+ years, including our business, of buying vehicles there and using their maintenance department. Maintenance is always calling to add $2,000+ additional work that is "needed" on an oil change appointment. We just went in to purchase a 2020 (in the year 2021) that is listed at $26,800 and their best out the door price was $35,000? WTF? 8% Taxes were $2,200 and the other $5,000 was their fees?? This is a business we have been loyal to for years!! Done with them now!! read more