I sent the email as requested. No one ever contacted us. I still have never went back. We eat out twice a week.

Being from NY, the food is awesome and the staff is great! Keep it going. Third visit while in MO!

So yummy! My kids wanted breakfast for dinner so we decided to try this place !! Service was fast and friendly and they give you soooooooo much food ! Everything was delicious , we had to take the rest home! read more

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Enjoy coming with family but don't come as much since they got rid of Chicken Pot Pie and Fried Chicken. read more

Black Bear Diner St Charles - Love the breakfast choices still. - Diners Near Me - St.Charles, Missouri

Chanel was the worst waitress. She never came to see if we needed drink refills. She gave us attitude whenever we asked for something.

I guess this restaurant is under new management. Why try to fix what's not broken?!? Food is not like it use to be. They ran out of dr. Pepper, ran out of to go bowls, and the food had been sitting underneath the warmer for way too long. Bacon was overcooked. Definitely wont be coming back which is unfortunate. I feel bad for the OG employees, losing regulars due to poor management read more

Cute diner with fantastic service! The menu looked amazing, but alas; looks are deceiving. I got the patty melt, a bland burger with raw red onions. The fries were also not seasoned. My kids for the chocolate chip pancakes and loved them. Husband got a western bbq burger which sounded amazing and tasted dull. Overall a subpar experience, which is a shame bc we were pretty excited. read more

Ate here yesterday coffee was not hot and the bacon tasted like a rubber strip of fat meat. If you can't get hot coffee and crispy bacon my entire breakfast is messed up. I will continue to eat at cracker barrel when in the area. Hotcakes were warm! Butter wouldn't melt. Terrible ! read more

Food was phenomenal! The milkshake was quite thin but still good. The service was slow but the server was very nice! And the atmosphere made me feel like I was in Colorado again. read more

Good food, good service. The wait time was reasonable given how busy they were. I would return if in that area at lunch or dinner time.

And excellent food and service. Thank you. I would recommend it to all the matter fact I did. Linda So, very nice place The ambience was great. read more

We LOVE this spot! It feels like a cozy cabin getaway! We were greeted & sat within minutes of walking in. Food came out fast! Our food was DELICIOUS & portions were on point. The staff work together to make sure superior service is provided. Keep up the great work!! read more

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We came in on a slow Friday afternoon, it was just me and my friend, The blonde at the front seemed clueless and had no idea what to do, it took 23 minutes for our server raven to finally come over and greet us, she seemed impatient. I ordered a salad it took a decent amount of time to get our food to our table which I'm not mad about but she brought my salad with no dressing and I had to go up to the host to ask for some, when they finally brought it, it had pieces of what looked like uncooked bacon in it both times I asked for new ranch. Safe to say I won't be back. Ginghams will forever and always have my business read more

Had multiple great dining experience here, we can always count on their consistency, across state borders. They also packaged well for food delivery too. Our go-to items are their Chicken BLT sandwich and steak and eggs. The wait during lunch rush can be a bit long, but friendly servers make up for it. Little children always enjoy the bear carvings, painting and table activities too. Their milk shakes are in generous portion as well. read more

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This place saved my family's night. We came in an hour before close, but we were made to feel very welcome by our waitress Patty; she was very nice, helpful, and attentive. The menu had a wide selection of items, and I like that you can have breakfast at any time of the day. I really enjoy the log cabin feel of the place, I think it's very welcoming. The portions are very generous, and the price is very affordable. Not to mention, the food is great quality. 10/10, thank you so much Patty for everything! We plan to return soon! read more

We like the big portions and the down home feel of this place, biscuits are enormous. Pasta is good. Salads are good. Country fried streak is good. read more

The food was great, but don't expect good hospitality/customer service from the management at the St. Charles Missouri location. Not sure what the name of the tall, slim, middle-aged, curly-haired manager is, but she handled this situation horribly, I should know, because am in customer service management myself. We went out to dinner with friends and I went to use the restroom. I did my business and went to pull my pants up, and found that my pants were soaked. The restaurants toilet was leaking, I had toilet water soaking the part of my pants that were low enough to touch the floor when I was sitting down doing my business. I was stuck in the stall for a good 5-10 minutes, and luckily this place sold pajama pants, so I called my friend, and had her explain what happened to our waitress, and my friend grabbed a pair of the PJ pants they had for sale there for me to wear. I figured since it was the restaurants fault that my pants were soaked due to a leaky toilet that they neglected, they would comp the PJ pants which were $26, since mine were soaked and I couldn't wear them. I wore the PJ pants as I went up to the counter to pay for my meal, hoping they would offer me some sort of compensation (like not having to pay for the pants or comping my meal or at least offering a discount), but the manager gaslit me and said "there was just condensation" on the toilet and no puddle. I said "Um, yeah because my pants soaked it up. They are still very wet. (I offered for her to feel them)". She offered nothing in terms of compensation for this humiliation, and just argued, saying she found no puddle, that there was "barely anything" on the floor. I said "yeah, because it's all in my pants, and also because I literally just watched an employee go in there and mop the rest up while I was changing into these PJs, before you even went in to check it out for yourself." So not only did they not comp my meal or the pants, (I paid FULL PRICE for my meal AND the pants), they didn't even offer a discount. I enjoyed the food, but this was a horribly embarrassing experience, and I will never go to the St. Charles location again, nor will I recommend it to anyone. read more

On June19,2025 my wife & i visited your restaurant! My wife got a sandwich & i received the breakfast! I was eating i cracked a tooth! On July 17,2025 @ 10:30am an oral surgeon will be extracted the tooth! Next time i won't order "Bacon" Thank You for reading this! Respectfully Submitted, Jack Oesterle,Jr. 7/9/2025 read more

it was terrible!! the service sucked, then having to wait on our meal for it to be ice cold. Dont tell someone it's taking longer for the mac n cheese when it comes out like ice and noticeably from a microwave!! not only that but the little bit my husband did eat made him sick! stay clear of this place read more

The server was very attentive and friendly. The wait and prices were reasonable. I had the veggie omelet with hash browns and a biscuit. The food was very fresh and there was a lot of it. I have never seen a biscuit that big in my life. Will definitely be back! read more

A guy shit on the stove in the kitchen and the employees did nothing about it and my food wasn't cooked all the way

Food always great, service great, always go there with a large group and we all leave happy!

The service was great. The food was the same as found in their other locations. A step above Denny's, good portions and breakfast combos. The ambience is enhanced by their carved bears. lol read more

Warm cozy atmosphere with great food and attentive service. Perfectly cooked eggs. Fresh and hot down home cooking. I had the egg scramble with veggies. Nice amounts of veggies mixed in fluffy eggs. English muffin was toasted perfectly and the bowl of fruit was refreshing. Hubby had the chicken fried steak omlet which was a large potion. Steak was cooked nicely and diced. It was a huge portion. Biscuits were nice and fluffy and gravy was on the side. Our daughter had the build your own with scrambled eggs and biscuits and gravy. The gravy could have used more sausage but was good and generously proportioned. Would eat here again. read more

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Came for brunch with a friend. I had the veggie omelet with hashbrowns and a pancake, with a cup of coffee. It was good. I've had better pancakes. However, our service was exemplary. The ambiance was fun and family friendly. The crowd was typical for Sunday Brunch time. It was a little busy, but our server was attentive, and the food was served hot. read more

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The food is amazing, the service is phenomenal the portion size is incredible, the price is outstanding. I've been twice in the last week and each time every dish ordered has been seasoned to perfection and delicious. They have something for everyone I promise you!!! Oh and the French toast too die for!!!!!!!!!! I give black bear a 10 out of 10!!!! I begin eating the pot roast and couldn't stop because of how tender and delicious it was!!! read more

Black Bear Diner St Charles - Fettuccine Alfredo (740 cals.) Garlic Parmesan Toast (270 cals.) - Diners Near Me - St.Charles, Missouri

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Nick our server was really nice! This man definitely deserves a raise :) Our first time coming in and we are so happy he was our server read more

Another outstanding meal. Tried carry out for a change and it did not disappoint. They are one of the few restaurants that really take care in packaging and labeling items, with attention to detail. Burgers cooked perfectly as ordered with properly seasoned sides. Pancakes are light and fluffy. Generous portions. Will be back! read more

Raven was absolutely wonderful! The food was great and I appreciate my food being hot! Thank you Raven for the great service!!!

Great pancakes, food and service. Food came out in a relatively fast time too! I got their lemon ricotta pancakes and would get them again.

Great food even greater service our server Samantha was absolutely the best!! If your looking for a great place to dine they have something for everyone and you can't Bert the prices and quality of food and the staff is top notch!!! read more

Food was similar to Denny's, so take that however you want. The biggest reason that the rating is so low was the service 2 out of 3 times. It was horrendous. Rude staff, one waiter had such long fake nails they were in my plate as it was served and we had several other issues with attitude. Fellow waitress even came by with some of those issues and stated "sorry, that's how it is with him "after noticing the issues.... so there is that. My son loves the atmosphere because he loves bears... only reason we went for his birthday there.... But benefit was that there was like 10 people in the restaurant during dinner rush, probably should have been a warning but like I said, it was for my sons birthday. read more

I went there with my wife's grandparents and her dad for his birthday and overall, it was an enjoyable experience. I don't think that any of us had any negative issues with the place and I believe everybody was pleasant after we left. It's been about two years and a car accident since I've been so I can't remember exactly what we all had to eat, but it reminded me of eating at like a local diner or something. I'm giving it a four out of five stars because of course there is always room for improvement lol read more

We got seated right away with no wait even though they were pretty busy. Everything was pretty darn good, I must say. I had their Hickory Ham breakfast, my son had the Bear special, which is two pancakes, bacon and 2 eggs, the wife had one of their preconfigured breakfasts as well and we all really enjoyed it! The service was good too. It was a little slow to get the food once ordered, but not that long, and worth the wait. Their hash browns are different, but still good. Just not a shredded potato. The prices are pretty darn high compared to Waffle House or something like that. read more

Black Bear Diner St Charles - Cup of coffee - Diners Near Me - St.Charles, Missouri

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I drove by a billboard hawking their melts while hungry one too many times, so I decided to try one for lunch. Solid choice. Cheesy and tasty. The service was attentive and the food came out quickly. Nice bear decor / theming. I first encountered this chain on a trip to Colorado. I was glad when this one opened. There is no such thing as having too many options for all-day breakfast. Disclaimer: The melts are five star material. Get one while you can. The regular menu is good, but is four star stuff. read more

This was our first time and we had dinner. Tri-tip was our first choice but they were out. I had chicken fried steak which should have been call chicken fried hamburger made with a lot fillers and heavy breading. Not sure why the plate included a massive steak knife when it was so soft-in a bad way-that it could be cut with the side of the fork. I got tired of the flavor quickly. Green "Italian" beans were from a can and included undercooked bacon. Shrimp on the cod/shrimp platter had heavy breading and cod was what you might be on a lower end buffet. It's reasonably priced but I don't see myself going back. read more

I went to the black bear with 6 people who had never been there before .Food was tasteless ,service was crappy so do you think anyone would ever come there again read more

Went for lunch with some friends. One ordered chicken taco salad with a choice of how chicken was cooked grilled or fried . A massive huge serving in a large shell. One ordered chicken strips . They had no complaints. Another had chicken bacon wrap with sweet potatoes fries and I copied that order. Sweet potato fries were limp and not very appealing , no special taste. The chicken wrap was good . It was not great but good no real zing just a regular wrap no complaints. I will return to try that taco salad and maybe try dinner. Service was excellent. read more

Worse experience ever!!!!!!! Not sure what the women's name was but she definitely profiled me based off of my skin color! The women at the front desk seated me very rudely, at that point I should've just left. After that I sat for 25 minutes without being served, the women never came back and the diner was empty! Experience may differ based on skin color, but as an African American male I urge you to save your time and go somewhere else if you don't fit the description. This encounter happen on 01/19/2025 around 4:30pm. read more

Our first time at this new restaurant was on a Wednesday evening at 5:45. There was a wait of about 15 minutes even though there were several empty tables. The host said the kitchen needed time to catch up with orders. The menu is huge as they have a breakfast, lunch, and dinner menu served at all times. I had breakfast food for dinner, the California Bacon Eggs Benedict with hash browns. The eggs were cooked very well and the dish was tasty. I did realize about half way through eating my meal that I didn't receive avocado on my eggs which was listed as an ingredient on the menu. The portions are large with every plate I saw coming out of the kitchen. The waitress we had was nice and attentive to our needs. We will be back to try other items on the menu. I didn't realize until we arrived that this is a chain restaurant with origins in California. This location is the first in the Midwest. read more

Black Bear Diner St Charles - Teddy bears in a can - Diners Near Me - St.Charles, Missouri