I kept putting off getting a new phone because it always seems confusing and a bit daunting. I…read morewent to the Verizon store on Del Obispo in An Juan Capistrano and was helped by a young man named Eric. He made the entire process easy and actually a pleasure. He didn't try to sell me on products I didn't want and actually listened to what I needed. He explained everything and made it simple enough that even I understood! If you need a phone or IPad check out the Verizon store in SJC and ask for Eric!!!

Service was good but if you want to pay extra fees come here they charged me a 29.99 set up fee and…read more39.99 for me to take the phone and set it up myself!! Go to the actual Verizon store in Laguna Niguel no extra fees. This is not a true Verizon store it is owned and operated by VICTRA I will not be returning for any needs or service.

I can see why this location already got many stars! And I'm so glad that I ended up here with all…read morethe issues that I had going on with a very bad port. I got excellent help from Nadeem and also Abdul Wadood! After all I had been through, I was on the verge of tears! Abdul, who is the manager, helped my husband and I finally get a verification code on the tablet that was on my account. That way we could get the transfer pin for my phone! I could not get a verification code on my phone because of the very bad port! I want to say how much I appreciate these two people and how kind they were to me and how much they helped me. Thank you so much!

took my vacuum in to get it looked at because it wasn't picking up like it should, they told me it…read morewould be done in a couple of days, when my husband went to pick it up 5 days later it wasn't ready ... they ask him to give them 15 mins to change belt and filter... thats all they did, didn't blow it out or anything. Next time I will just do the work myself and save the $160 + bucks.

Worst customer service. The young man who was assisting me couldn't care less about helping me buy…read morea new phone. Spoke very condescendingly when I asked a question and did not disclose hidden fees until I specifically asked if there were any. I ended up just leaving after 10 minutes because he was so unpleasant to work with.

I had a very disappointing experience at this AT&T store. The customer service was poor. Luis…read moreseemed uninterested in helping and lacked basic professionalism. My issue was not resolved, and I was given vague answers and sent elsewhere instead of receiving actual support. For a major company like AT&T, this level of service is una

Amazing service from Luke! Will come back every time to this location. I came in to upgrade my…read moredevice and left happy!

I had an outstanding experience at Verizon! The team was incredibly knowledgeable, friendly, and…read moreprofessional from start to finish. There was no wait time, the store looked fantastic, and they made the entire process easy and stress-free. They got me set up with a brand-new iPhone 17 Pro Max, an amazing deal on an iPad and Apple Watch, and even helped me save money on accessories. On top of that, they found me the best value on home internet and took the time to explain all of my options so I could make the best decision for my needs. If you're looking for great customer service, awesome deals, and a team that truly cares about helping customers, I highly recommend stopping by for all of your Verizon needs!

Went in to Costco to see about a phone upgrade for teenage daughter. Was helped out by Anthony, a…read moretotal professional. He took the time to answer all our questions and got us a great deal! This guy really works hard and Wireless Advocates should be glad to have such an efficient and knowledgable associate. I've been to both the Verizon and T-Mobile stores and i have to say, those people couldn't hold a candle to the Costco folks.

I had the best customer service at this location especially from one of the coworkers named Alex…read moreJdanov if you are going to go in there ask for Alex because he does a great job on satisfying all my needs good luck

Wow. This store had one of the rudest and unhappy guys manning the store when I walked in a few…read moredays ago. Maybe he hates his job or was just having an extra bad day, but making customers feel bad for asking a question is unacceptable. His attitude is reason enough to get a different phone service carrier.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Terrible. This is NOT a Metro T-Mobile store, it is an authorized reseller. They do not care about…read morecustomer service after they sign you up. I added a line to my plan and ported a number I have had for 14 years. The phone they sold me was so difficult to use I returned the next day to exchange it for an iPhone. Since they already got their commission, they said they could only do a refund, that I would forfeit my number of 14 years, and I would not be eligible for the deal on the replacement device. WHAT??? Metro T-Mobile told me there was really nothing they could do to help because they are independent resellers. Funny, the sign, documents, inside the store, and receipts don't say "Authorized reseller" anywhere on them. Also interestingly there is a factory Metro T-Mobile store right in the parking lot at Costco, less than a mile away. I would have gone there in the first place. Always go to a factory store, avoid these crooked resellers like the plague. Or it will cost you like it did me. Now my recourse is chargebacks through my bank.

Needed to upgrade my phone and Ruby was amazing help!!! There were other customers in the store as…read morewell and she was able to help them with their concerns. She went above and beyond.

We had our phone stole from wal mart parking lot off pico, so imagine how frustrated we were…read more Couple hrs. Later we decided to get a new phone at this store &we're so grateful for the efficient & friendly manner we were treated. Can't remember the young man's name(it was last Thursday) we came back the next day to finish up the sale, & the same young man & Ruby helped us out patiently & professionally. We were leaving on vacation that same day & asked to have a speedy transactions() They were so great making it happen!! Thank u guys so much for everything!! Top notch