I came in to find out how much an oil change & tire rotation would cost since I was in the area visiting the grandparents. There was a KwikKar next door but since the prices were ridiculously outrageous, I thought I'd give Brakes Plus a try. The store was running a special for what I needed, so I thought, "Hey, why not?" Well I soon got the answers.. this is why not: 1. I dropped off my car and came back a couple of hours later, and in the 20 minute time-span that I spent waiting to get my car, I noticed 3 customers who checked out and had to ask the attendant for their car keys back. The attendants acted surprised each time and said, "Oh. We didn't give it back to you already?" After I checked out and was ready to go, I also had to ask the attendant for my car keys, and once again, the guy acted surprised that I didn't already have my keys. 2. When I came in to pick up my car after it had been serviced, an attendant talked to me for forever about all the "things I needed to fix on my car." RIGHT. 3. My driver's side windows roll down.. however they take a very long time to roll up. When I went to pick up my car, it was outside under no roof, my window was rolled down, AND it had started raining. I couldn't believe they didn't put up my window and didn't even bother to keep my car under a roofed area! 4. I got home and noticed that my tire wasn't aired up. I checked all four tires and HEY, none of them were aired up-- I question if Brakes Plus even rotated my tires like they were supposed to. 5. As I checked my tires to see if they were aired up, I noticed a hubcap missing. Seriously? 6. Brakes Plus was closed for the remainder of Saturday, and all of Sunday, so I called to speak to the manager on that Monday morning. I told him about my terrible experience, he apologized once, and offered to pay for a new hubcap for me. THEN he called back within minutes to tell me that my hubcap should be in my trunk, and that it was noted in the paperwork as being "loose". In the 15 minutes that I stood there listening to an attendant and a manager ramble on-and-on about what I needed to get "fixed" on my car, they never once bothered to tell me that my hubcap was in the trunk (which it actually ended up not being) SO I called the corporate headquarters and FINALLY was serviced at the Brakes Plus in Lewisville! read more

My husband and I went in for an alignment at the recommendation of a well known tire shop we frequent. Upon arrival one of the mechanics was at the counter; turned to walk away and went outside to lean up against the buliding. The first night we went in it was 5:40PM and the manager told us to come back the next day. Okay,understandable. They close at 6:00PM. Before leaving my husband advised the manager he gets off work at 430PM and further inquired what time would be need to arrive the next evening. The manager said before 5:00PM and there would be no problem. My husband and I arrived at 4:45PM the next evening. There were two mechanics outside shooting the breeze and again noone available to greet us at the counter. Someone finally came to the counter asked what we needed and then asked if we were dropping the car off. My husband asked how long and the manned laughed and said he won't start work until 8:00AM because he was busy. He then asked "What you wanna do?!" I promptly said leave so we can catch the other place before they close. Meineke in Carrllotn is a much better choice. read more

Ignore all the old reviews here. On Google they're hovering around 5 stars, and with good reason. Honest, forthright and dependable. Been coming here since I bought my last car and they've gone above and beyond everytime to make sure I was happy and a return customer. No gouging, no "here's another problem", in fact they go out of their way not to find a reason to sell you a repair or tack something on the invoice. Seriously. Best mechanics I've had in a decade. read more

I am terribly frustrated with Brakes Plus. Not only did they try to sell me things that I didn't need for my truck, but they completely botched a simple brake job. They put two inner brake pads on one side of my vehicle and two outer brake pads on the other side of my vehicle. Not only was this terribly unsafe, but this also cause the pads to eat into my rotors and caused me to replace my brakes and rotors well before I needed to AGAIN. I will never return to Brakes Plus again and I strongly urge any future customers to consider the same. They obviously don't know how to do what they advertise. read more

Seriously?! We just took our car in here today and they quoted us a price that was four hundred more than we were quoted at the other two places we took it to for an estimate. They didn't even look at the shocks just assumed because it was a 2003 they needed to be replaced. I'm sorry it may be an older car but if you're going to tell me to replace something that no one else has mentioned than you need to look at it and be sure. Not just replace it for the hell of it. This does not inspire confidence in me. Will def not be bringing our car here to get fixed. read more

I have waiting for 3 feaking hours here for changing the Mass Airflow Sensor for my 2001 Nissan Sentra 1.8L they trying to charge me for 637.34 for the total. after the talk with them it bring down to 520 wait for another hour the price go down to 400 after showed them the price I looked online only for 170. big disappoinment about this place!! go somewhere else! this place is rip off for real! another customer tried to do the premium brake change and go out with the price 170~~~ and 280 for the BMW HID bulb lol... read more

Brakes Plus - Auto Repair Near Me - Carrollton, Texas

Brought in a 2008 Hyundai for break service. The front breaks were squeaking. I thought it was maybe because old break pads but turn out to be much worst. The previous owner didn't change out the rotors so it was new break pads sitting on old rotors. They worked with me on the price and he got me a good deal with 4 new rotors with install. It was done quickly so very impressed with the completed time. read more

I took my car in due to some squeaking. I was told by a different shop I would need brakes a rotors which was an arm and leg! When I got to Brakes Plus they took the time to show me my brake pads and also the rotors! They made sure I understood what needed to be done and gave me the final decision on what to get fixed! I appreciate the transparency along with the education they provided! They certainly gained a lifetime customer! Thank you guys for making me feel like family and not just a dollar sign!!! read more

Came here for a simple front-end alignment. It was a little bit of a wait (even though I schedule an appointment), but the guy running the ship, Frank, was pretty bad-ass. There were a few annoying customers and he wasn't taking their crap - I respect that. I'll go out of my way to come here again when I need it. read more

I have been coming here for little over 2 years and I have to say that they are nice, fair, and truly concerned for your personal needs... AKA Your vehicle. Adam and his staff are nothing less that greatness. NOTE: I tried to work on it myself and failed. They "cleaned up my mess" and I can not tank them enough. Good job you guys! We will be back! :) read more

Went to this place to get the alignment done on my car. They initially generated the report and explained me why i need to get the alignment. Everything looked fine, after 30 minutes manager walks down to me and started a different conversation saying that my car has bad struts and shocks and they need to be replaced for the alignment to be in effect. I just did the alignment and walked out. As soon as drove it, the car was drifting towards one side and the steering wheel wasn't mounted correctly. Next day i called them and visited the place again hoping that they can fix it or restore it to the previous state. They took the report and it was way off than the initial one, when questioned they lied and concluded that i have to get the struts and shocks replaced which would cost me about 2000$. I got the inspection done and fixed the alignment with no other suspension issues. Please STAY AWAY from this place. All you hear is LIES. read more

I came up here two weeks in a row and both times set up here for over an hour and a half. the first time they had me waiting and didn't even have the part. then the second time i come they ordered the wrong part after taking a quote previously 3 weeks PRIOR. just unprofessional and super poor communication after calling several times to make sure everything was set BOTH WEEKS IN A ROW. read more

Overall, a great experience. No one talked down to me or pressured me into purchasing ultra premium products. I was shown what the issue was and they reviewed how I can fix it. read more

When we moved to Carrollton 7 years ago, we kept going to our mechanic across town thinking we were getting the best service. Circumstances brought us to Brakes Plus, and we were blown away by their level of customer service and mechanical aptitude. Jeramie and Andrew are our go to mechanics now. They're top notch when it comes to diagnosing and fixing our vehicles, and always do it with a smile. I'm so glad we found these guys who are so close! read more

This is the ONLY place I bring my Tacoma. Jeramie and the team here at Breaks Plus have always made sure I was taken care of! The best part is they teach me about what is happening with my truck rather than talk at me. These guys are next to none of you need honest and reliable guys you need to look nowhere else! I will tell you that with service this great it comes with a little bit of a wait, but it's well worth it. Thank you so much for always having my back and doing everything in your power to ensure I'm getting work done at the best rate possible. read more

I had an absolutely amazing experience! Nick and Jeramie were very helpful and Nick did a fantastic job explaining the problem and possible solutions to my car's problem. Through my experience, I trust that I was not taken advantage of as someone who knows little about cars. I had terrible experiences at other shops but I am confident in the job they did at Brakes - Plus. I will come back again and again due to the impeccable service and compassionate employees. read more

I had a very pleasant recent experience with this brakes plus location. With the current coronavirus climate they were able to make my appointment zero contact which was very important to me. The work was done quickly and everything seems to be in order so far. I cannot speak to the quality of their breaks as they were just installed but the customer service was excellent. read more

Jermey is very helpful and honest. Glad we took our vehicle to them to get it repaired. Quick service and very friendly staff.

This location has a great team of workers and the service advisors know exactly what is needed for each individuals concerns regarding their vehicle. I had an amazing experience with my service advisor Angelo, he not only went above and beyond with excellent customer service but also took ownership of the concern I had. It was corrected with no issues and also apologized for me having to correct and error. I will continue to put my trust into Brakes Plus as this location has been exceeding my expectations, Angelo is a great asset to this location as I will be returning and working with Angelo as he has gained my trust in the automotive repair business. read more

Had my alignment done here and they didn't get it 100% right since the car is still drifting to the right side, and the person on the phone tells me "cars are designed to drift to the right a little" and I told him that's not true because it's not, then I've scheduled an appointment to get it redone and when I showed up there they started making excuses with my car and they didn't get thier mistake corrected, it was a big waste of time and money read more

Got my front brakes done here a YEAR ago and they are already worn. Luckily they have a lifetime warranty but I was advised I would have to pay $70 for labor. I took my car in this morning at 10am and they told me my car would be ready by 12 so left the car there to run errands with my fiancé. 2 pm I hadn't heard from them so I called and they told me they hadn't even looked at it but are about to and call me back in 20 min to let me know if anything else is wrong. 3:30pm I still hadn't heard from them so my fiancé called and they told him it will be ready soon. But couldn't give him a time. Now it's 4:20pm and my car is STILL not done. Their customer service is HORRIBLE and obviously the brakes are cheap because they shouldn't have worn out in JUST a year. I will not be bringing my car back here. Don't waste your time. They are terrible. read more

The crew here is honest and reliable. Had a local pep boys try to scam me out of $3200, but Jermaine and the crew of Brakes Plus shot straight with me and saved me big. Will be exclusively using them from now on. read more

I went with my dad today because he said they do great service but the guy at front desk had very bad attitude we went only for alignment service. I have a Chevy van express 1500 and he just said he can't do it . because that truck won't fit on his rack ...think is a lay because long time a go I went the same location with a Dodge van. ..so he lost me. I came better to Firestone on old Denton and they just finished on 30 min. in a good price. sorry brake plus . ain't go any more with you . read more

So I am really unhappy to have to write this review. 2 years ago I started coming here. At the time I felt I could trust them. They were friendly and fairly quick. I gave them a 5 stars. I'm usually the type to come in, if you say it's wrong, I go with it because hey they're the professionals. This time I decided to get a second opinion because my car is fairly new and I am so happy I did. They advised I needed new shocks and new front and back brakes. Almost $800's worth of work. I go to another shop that was recommended by friends and I'm told that my brakes are perfectly fine. Not a thing wrong with them or the shocks. I can't believe they really tried to scam me. Lesson learned. Always always get a second opinion. read more

The manager is great. Honest and straight forward. You can trust him!! This location is nice because they can get parts fast. This is nice since they don't stock parts (which has been a problem for other locations). I was in/out in 30 minutes. I'd go out of my way to have service at this location!! read more

Took my 2010 Toyota 4Runner to dealership for routine oil change, and got a $2,000+ quote for recommended work. Yikes! Asked a friend I trust who works at Discount Tire his #1 recommendation for quality work at affordable price was Nick, the manager at Brakes Plus in Carrolton. I'm so happy I went there instead of back to the dealer. Needed about the same amount of work, but Nick showed me what was wrong with my truck up on the lift, we talked about a few options, and I decided to leave it with them and pick it up the following day. Everything was done great, truck drives amazing, Nick (and Jeremy) couldn't have been any nicer, and I saved roughly $800 versus the dealership quote. I'm very pleased and happy to know I now have an auto repair shop I trust! Talk to Nick and his crew. They'll take good care of you too! read more

AWESOME TEAM! I was exceptionally satisfied with their service. I brought my car in close to closing time due to it driving extremely bad, and they took the time to look at it without regards to time. They ended up having to keep it overnight and they assured me they would have it ready to go tomorrow. They refused to have me on the road with the dangerous conditions my car was in. Dave and Troy are very considerate, kind, funny and honest individuals.They give you the break down of each cost and for a large business, they are not out to pinch every penny from you. They definitely went above and beyond my level of expectations and I will forever be a repeat customer! Please do not think twice about going to these individuals, I am glad this was the first business that popped up on my google search. They will take their time inspecting your car and get to the bottom of any issue. I am a very satisfied customer. Services completed: Wheel barring replacement (extremely damaged); Rear brakes replacement; Front rotor replacement; Total overall inspection read more

Excellent and trustworthy!!! Marcus and Troy were professional, and sincere. Gave a reasonable estimate and got the part sent in when it wasn't on hand. Thank you for repairing my axel. Will return when something else goes wrong with my car!! Appreciate you all!!:) DLHays read more

This is the most honest and best price in town! Very trustworthy, Just saved us $400. We will bring all of our vehicles here! Thanks Dave!

Thank you Jeff for taking the time out to help me with my issues and actually showing you care

I had an appointment for an oil change today at 5:15 (which I made two days ago). I arrived and they asked if I would be able to leave the vehicle. I explained that I'd need to wait on it (they close at 6:00 anyway). I'm told that they don't think they can get to it today because they have vehicles in all of their bays and they had been very busy. If they knew they had an appt coming in and wouldn't be able to do the work, why wouldn't they have called me so I could arrange to have it done elsewhere? Poor customer service. I went next door to Kwik Kar and they were able to handle it for me. read more

These people are very dishonest and I'll never go to this location again. I went in for an oil change and inspection and they told me previous jobs they recommended totaling 1500 dollars would keep the truck from passing. I just changed the rotors a little over a year ago but somehow I needed new ones? I took it to a more honest shop and got pads and my truck passed inspection for 165 bucks. read more

Awesome service! Don't know why these guys only have 2 stars because they deserve 5. They take good care of my car every time and it's close by. When my car died, I'd called AutoZone to see if they could replace my battery, but they couldn't help me. It was a good thing I called Brakes Plus, because they fixed the problem same day. They're even open on Saturdays. These guys are great. I won't take my car anywhere else. read more

Horrible service! I made a appointment at 5 today for simple oil change and I got here 4:50 and the guy told me it will be done after another car.I wait till 5:40 and my car is still at parking lot and they will closed 6:00. I asked the guy could u finish my car today before you guys close.and his answer was yes I will be done today but don't know what time. Then why I made a appointment ..plus he even.didn't say any word "sorry" so I'm at kwik kar now and they are.just done.just skip this place if u want to stay coooool read more

These guys were professional and priced at half the price I was quoted from City Garage. They did the work fast and I will go back. They don't just do brakes. Happy I found this place read more

I will share my experience today which was just perfect but I will give you a couple of advises because I knew exactly what to say to the people at any mechanic shop. One of my best friends knows a lot about mechanic and due to a leak in one of the cooling hoses (part of the radiator system) he replaced it and told me I needed a radiator flush because the hoses were full of rust and impurities and the water was not circulating properly (that's why it caused a hole). I called several places to ask for the price for a radiator flush and a couple of them were 79.99. When I called Break Plus in Carrollton they said 74.99 so I went this morning with the intention of also getting an oil change since I had a coupon for 19.99 (from my Entertainment Book). The guy at the counter greeted me and I explained why I was there and I asked him to double check the price for me. He said that there was a $10 coupon so the final price with extras would be 72.99.. cool! Now I wanted to know if I could still use my coupon for the conventional oil change. He was ok with that so what I paid for a complete Coolant System Flush (including inspecting the system, looking for leaks, removing old coolant and refill with correct amount of reconditioned coolant plus the treatment and antifreeze) and for an oil change was $94.78. I think I got a great deal. He also asked me if I had any concerns about my car so I let him know that my brother was a mechanic (true) and that I was aware that my car needed new front disc brake rotors and also new brake pads but I had already ordered those pieces online. The guys there were really helpful and the mechanic (Alex) was super friendly and let me watch the process of taking out the old fluids with a cleaner they applied and then I saw how they injected the new ones. They knew I wasn't lost because I had someone close who knows about cars. They didn't try to sell me anything or to get me into 'Your car needs this and that'. By the way, it is not a new car at all. I didn't mention it is a Chevrolet Blazer 2000. They only wrote in the sticker 166,000 miles at the moment of the service when my car has 167,500 miles but hey.. I will be naive and believe they made a mistake. I just felt sorry for the older lady who came with her teenager daughter for a check and told the guy at the counter "Oh really? My car also has brakes in the rear? I didn't know that!!' Poor one.. easy prey. if possible, have someone (a friend, a neighbor) looking at your car before going anywhere. You will be thankful. If not, bye-bye money. I am grateful today because two services were performed professionally in my car and I spent less than a 100 bucks. But please look after yourself anywhere you go.. Have a great day!! J read more

The manager Dave is very nice and always helps me but the last two services I've gotten here have had to be redone within a year. They replaced my control and replaced a window motor. I should have listened to other reviewers. 2 stars for customer service only. read more

Need front rotors and a wheel alignment. Walked in on Thursday, met Dave Boswell, the manager, got a quick written estimate; went back on Friday and service was performed quickly, professionally, on-time and on-budget. Dave is a great guy and takes care of you. Will definitely be back for the next wheel alignment or tire rotation. Thumbs up! read more

just came for rear shoe replacement. It appears they inspect a car no matter what the work order is..I felt it's good. Then estimate, my master cylinder is leaking, front brake show, hardware need to be replace. Estimate is 450 including rear brake. I came becaseu of coupon and they didn't want to honor saying the coupon is for front disk only. Ah..the coupon clearly says it's pad or shoes. I take care of my car myself and I know there is no leak on master cylinder. I split brake fluid when I added brake fluid. They just did visual inspection and told me that I need to replace due to the fluid they see around the cylinder. Just like any other place, they attract a customer with a coupon with a lots of conditions. I understand and respect that. However, I have 4 other pepole waiting with me and they all are told they have this and that problem and all need to be done. Amazing place. If you don't know about a car and don't know what to do with maintenance, don't come. Unlike the coupon, they are not cheap. They add this and that hardware is needed. I found the their price is almost the same as dealership after all. I read more

Dave is the man. Honest, respectful, and fair priced and if someone will have a better price, he will try and beat it. Dave got me out the door when I was rushed to get to work for a fair price and needed new front brakes. Definitely recommend this place. They have great prices on oil changes too. read more