Car took forever, very bad communication and a "don't give a sh!t" attitude from their employee Scott. He should not be dealing with customers maybe stick to the shop or something. The manager Anthony did help me after there was a complete communication breakdown. Mercury tricked me into taking my car here. Don't fall for it! Eurotech down the street is way faster and has a nicer reception girl. read more

Estimate was fair, but I do have to say I felt judged. I had previous dings of my own doing and never got an estimate/inspection for an accident I was at fault. Giving a lower rating because I felt it was very unprofessional for the older Caucasian male who did my estimate to talk ill about two other female employees to the female employee that was present this morning 3.9.19. I would not tolerate that with my staff and it shouldn't be tolerated in any business. You never know who is listening. read more

If I could give them negative stars I would. Browning has employees & manager with terrible customer service skills. Took my TSX to get fixed due to vandalism on my driver door. Quoted me a week to get fixed, when the day of pick up came my driver side looked like they sprayed glitter all over, the car was scratched everywhere. Second time around the manager Henry told me "the technician had used the wrong shade of paint on the car and he noticed it looked odd." Why would a manager turn in a car that he knew had the wrong shade of paint to a customer? I picked up the car in the evening when its darker outside. Obviously, the car being a dark color it looked clean. One day passed and in the morning I was able to notice yet again more scratches on my car & two dents that were not there. If you are super anal and take care of your car that you pay a lot of money for like I do. Please don't take your car here. read more

Getting in a car accidents sucks. Dealings with insurance is a hassle. This place was the silver lining. Excellent customer service. I was helped promptly, they buffed out my some random door scratches (which I doubt they were obligated to do), and returned my rental car for me. I think I dealt with Xavier mostly, or at the very least he made all the calls to me. They even apologized for not rewashing my car. (It was scheduled for a Friday pickup but I was unable to make it until the next business day. He said, "Sorry, if I had known you were picking it up today I would have rewashed it.". For the record, it was still pretty dang clean.) Five stars. I mean, they literally walked me over to Enterprise when I said a pickup wasn't necessary as it was a block away. read more

I can't be yet arrest to the quality or Craftsman shop of the work I can tell u this . My I dropped my vehicle off under the impression I had no insurance coverage several days later I made a $10,000 down payment I'm going to work about today or two after I found out that my insurance company planned to cover my loss and informed carstar of this my insurance adjuster has been asking Armando for documented pictures of the damages I understand the car has been partially taken apart but you should have all the parts you took off the car right or at least the parts that you ordered to put on the car as a list to show the documentation of the Loss to my brand new vehical insurance adjuster has been asking for pictures of the interior of the vehicle and the VIN number and the mileage since August 5th so they can issue supplementary payments to carstar and they can refund me my $10,000 actually $9,000 I have a $1,000 deductible after approximately 20 days I begin calling them daily and showing up there because they aren't doing their job I spoke to a supervisor who assured me they would be submitting the supplemental that day and he is also not done his job I spoke with my insurance agent yesterday and have not submitted anything for supplemental payments how could they have no proof of any for the damage they were askd to document by adujuster read more

Exceptional service. Someone hit us and unfortunately we had to deal with horrible mercury insurance (thumbs down). Proud Geico policy holder... Anyways back to the point. They referred us to Browning collision and they took care of everything they were super fast, car was done in three days just like they promised. Unfortunately they could not get in contact with mercury but that's just how that insurance company works... Not their fault. If anything happens in the future ( I hope not tho) I will trust my vehicle to them and no one else. Thanks again browning collision. read more

Excellent service, friendly people. These guys want to see your vehicle look brand new as much as you do! read more

Got my car door repaired by them due to a not-my-fault accident, insurance paid. Did a good job with the paint work and so far a good job with the door. BUT, I am mad as heck because I left there with a few scrapes and damages elsewhere that I did not have on my Mazda when I took it to them. The repair men were careless with under the front end bumper causing a part underneath to loosen and hang even though the only thing needed to be done with my car is to repair the door. The estimator took it back to fix the loose part, and brought it back to me again with it no longer hanging but now it looked like the bottom of it had been scraped on something white and it is slightly protruding when there was absolutely no problems with it before - they just did not care, this should have been easily avoided and checked thoroughly before it was brought to me. There was a part inside my door slightly cracked when there was absolutely no marks on it before I brought the car to them. I take my car in to fix a door, and then I leave a car body repair shop which caused small damages and ugliness that was not there before. read more

I am so thankful for this collision repair shop! I was hit by a hit and run driver who smashed my side mirror and Mario helped me fix it in no time at all. Then a few weeks later I was rear ended and came back to see Mario. We had to wait a few weeks for the other insurance party to approve the claim but throughout it he was patient and made the process so swift! These guys are efficient and made my car look back to its old self. Happy with the result and thankful for this silver lining amidst my bad car luck! read more

I took my Mazda here after it was in an accident. When I dropped it off I spoke to MARIO who was absolutely Horrible. He did not listen or make me feel like I would be taken care of. He really brushed me off acting like he was too busy to talk and told me ridiculous things like " oh this is from opening and closing your door" when the whole molding around the wheel is falling off! Um no this is from being in an accident. This did not make me feel confident in their competence. I was told he was the manager which made me very uncomfortable if the manager is treating customers like that. Then The next day KEN started saying oh this car was in a previous accident because all the emblems are missing. I took the emblems off myself and have on all my previous vehicles because I think it looks clean without them and a lot of people do it. I saw another car without them and obviously that's what gave me the idea because it looks cool. These guys don't know what they are doing and are horrible at customer service. They will not have a customers back which is important when going through insurance. I just went and picked up my car and told them I'm taking it somewhere else. read more

I felt they tried to pressure me into getting my car fixed there. When I went it take to my regular mechanic, they tried to give me the "hard sell" to remain there. read more

Don't get tricked into thinking they are your dealership body shop! They are just a 3rd party that is built behind Acura and since they get spoonfed by the dealers, they have no service skills or desire to "earn" the business. Went in there on a Friday to get a estimate, was told the "system" was down but they took my info and said they would email me the next day. Heard nothing by Monday afternoon so called back in, there system was apparently just starting up. Any business that lets its computers be down for 4 business days should already give you pause. Dealt with Ken Colston, didn't say anything about not calling or emailing like he promised just said here's the price. Once I showed the estimate to the guy who hit us he wanted to pay immediately, called Ken and said let's book the appointment and how can he pay. No response. Called back and tried to set the appointment with someone else, they got me to Ken who rudely said he can't pay even if he showed up at the shop. No reasoning for why and was very dismissive of my questions. If he is the company estimator, despite the hand feeding the dealerships give them, he has and I'm sure continually costs this place money and business. DO NOT GIVE YOUR MONEY TO THOSE WHO DO NOT APPRECIATE IT! Called another shop who was genuinely a good guy and the same job cost less. I recommend you do the same. One issue is understandable, issues the whole way through is a systematic problem with the business. read more

I am currently here getting an estimate. It started with someone calling me to schedule an appointment; I was hopeful. But then the woman was not friendly AT ALL and spoke so quickly that I couldn't keep up with anything she said. She needs to mindful that people she is speaking with are shaken up since they were in accidents. Then we got here, the place reeked of cigarettes and the same woman hardly greeted us. She yelled to me from her chair, around the corner, asking who I was after she directed me to sit there. Then she called the chitty chatty guy that took forever to get out to me (because he was having a personal conversation). Then we get out to my car and he starts looking at my car, pulls out some measuring thing like my car is trying to get on an amusement park ride; then TAKES A CALL!!! I am shaken up, in pain from my accident, and forced to stand here while he gabs away on the phone. I am not at all satisfied and I haven't even gotten my estimate yet!!! read more

Browning Collision Center - Guy doing my estimate.. Taking a call during his "inspection"... What a waste of my time! - Body Shops Near Me - Cerritos, California

Lame, they dont return phone calls and make you wait forever to pick up your car. They didn't honor an email from our insurer bsolving us of our deductible. I had to call my nsurance company and ask them to contact the body shop directly which delayed pick up of our car by another day. The receptionist hung up on my twice acting as if she couldn't hear me. Ridiculous. read more

Took over 30 days to fix my vehicle. When I asked about why it took so long they said it was Infinity's lack of communication to them that delayed be process. So, I asked them to please put together a document stating all the times they attempted to contact Infinity. It's now been 5 months and I still don't have it. I have called, emailed and stopped by to see the Director and he is impossible to get a hold of. His last call to me was to tell me he doesn't remember because he has hundreds of customers and that someone walked in that needed his attention and he would have to call me back tomorrow. I will never go back and would I never refer them to someone else. read more

The guy at the front couldn't even ring up my final bill. Took 30 minutes just to pay, this place is a joke.

Fast and friendly. No hassles and had the sense of urgency. They could've easily overestimated the cost and the time to take care of my problem just like "the other guys" around my area. I am another satisfied customer read more

Wanted to let current and/or potential clients to go to Browning Collision Center and ask for SCOTT MEYER! I'm skeptical/ paranoid with ANY type of car...however, Scott Meyer taught there are honest folks who provided me with the best service I've ever had. I was impressed with his knowledge and experience...SERIOUSLY!! My car had been badly damaged while parked! I brought it to Browning Collision and all the talented people who work there know what they are doing!! Scott called me EVERYDAY to keep me posted! The car was at the shop for a month!! When all the work was completed I went to pick it up...I was so impressed and very, very happy and pleased how beautiful my Nissan Rogue looked. It looked brand new!! Believe me, you will be treated honestly and fairly...they treat you with kid gloves! You will not be disappointed...I can promise that! A quick mention about Anthony Guinness, Collision Center Director! He and Scott are incredibly knowledgeable about their skills and services. They will not BS you. Believe me, you will be very impressed with their service, skills, and knowledge! Emily read more

I'm grateful I met Henry. I had a bad dent and paint loss on my MX-5. He told me 2-3 days and when I had inquired on the 2nd day it turned out my car was just about ready. When I looked at the work done on my car it honestly looked way better than the factory paint job it had. There was no dent and the paint was perfectly matched. Henry exceeded what he promised. I thank him and his people at Carstar. I left the shop with a squeaky clean car and a big smile on my face. I'll never forget it read more

I am editing my former review of the Browning collision center as they stood by their work and fixed something they broke while our cat was at the shop. I really like the Browning Mazda dealership as a whole and I don't want to ruin their reputation. My husbands car was hit while parked and we chose to take it to Browning since we have had good luck there before. We let them know that in addition to the visible damage they needed to also look at the drivers side headlight as it was no longer working after the accident. The adjuster from our insurance also let them know to check it out. When they called to let me know the car was ready I asked about the headlight and they said 'what about the headlight?' I told them that both myself and the adjuster had mentioned it needed to be checked and they needed to fix it. After some back and forth about how they couldn't prove it was from the accident I insisted they fix it. When we picked it up the button for keyless entry on the drivers side was gone and when we asked about it they said the car had come in that way, which it had not. They agreed to fix it which turned this review from a 1 star to a 4 star. They have done great work for us in the past and they did stand by their mistake and fix it. read more

I was not a big fan of their customer service here. I expected more from a place that was not your typical beat up neighborhood auto shop. Especially being tucked away within the mass of car dealerships, I assume this place would get frequent often of used by many of the dealerships in the area. It is located in the back of the Mazda dealership. I'm not sure if there is any association with one another. Their office is small with a small waiting area offering water and coffee. It is a little beat up. The lady that I approached at the front desk as well as the gentleman that took a look at my car was not very professional. Dressed not to impress, stomping around with no mannerisms and just not as friendly, I was just a little taken back with the service. Who knows, they probably do a great job on their repairs but I was not interested just due to first impressions. I wouldn't want to leave my car there. On the bright side, their quotes were on the lower end compared to other body shops. So just take my review with a grain of salt. read more

If I could give this place 10 stars I would, I have a new Jeep that is only 4 months old, over the weekend I was washing and trying to get something a bird left on my door removed, I used a sponge, but the wrong side with the abrasive side, seconds later I realized my error in horror, I had caused a round scratch about 2" in diameter, I was horrified at myself, I called them Monday morning 05/01, sent them a picture, they said bring it in and they can possibly buff it out, I went in around 3:45, Henry looked at it and asked me to have a seat for 15 minutes, and 15 minutes later my car came back with the scratch removed. they were so nice and I cannot say thanks enough to both Anaiz & Henry, just wonderful!!! :) :) :) read more

First off I wasn't the happiest person because my car had been stolen and jacked up. But I had a very good experience with browning collision. Scott was so helpful and informative, I feel as if he went above an then some to keep me updated about my car. With all the stuff that needed to be done I thought it would take longer to get my car back, but it was done quickly. I highly recommend this place! 5 stars! read more

I took my son's vehicle in for a warranty issue. Anthony Guinn, the Collision Center Director was quick to diagnose the problem. I returned with my vehicle the following Monday morning, and it was completed by Tuesday morning. The entire experience was exceptional. I highly recommend Browning Collision Center. Linda C. read more

David Kirby handled my repair work and it was absolutely painless. Not only did they repair my bumper & hatchback which was damaged, but they cleaned the car inside & out. They even washed the carpet in the back where my son had spilled soda when the guy rear-ended us. Can't say enough good things about the shop and particularly about Dave! KUDOS! read more

08/21/2015 got into a car aaccident. I was referred to Browning Collision Center at Cerritos. Mr. Guinn is a very cheerful person. His team did an excellent job repairing my car. Above all he gave me a ride home and free car wash. read more

I was referred to Browning Collision CarStar by Tom, an employee of Cerritos Mazda, who works in the parts department. Mario, the manager of the body shop, who spent time with me to identify the number of screws that I need for the parts I plan to purchase for fixing my SUV. He is so friendly and so nice to remind me about the scratches on the surface of the parts I purchased from the dealer. "I got a discount for those scratches. Besides, it is still in good condition and those scratches are minor things to me.", I told him. He later installed the parts for me in about 15 minutes and drove my car to a safe place so that I can easily drive out from the body shop. I have a very good impression about the body shop. I am very grateful for the help that Mario provided. This is the person you can trust. I would definitely recommend this body shop to you in case you need body work for your car. read more

Awful work performed on my 2006 Acura MDX. The car has been returned five times and is still not fixed properly. Browning Collision center will wear you down by stalling and delaying and refusing to give loaner cars while they take your vehicle hostage to make repeat repairs. Run away from this place! read more

This place is awful. My insurance sent me here after a car accident. Got my car finished, got in and they had put one of my seats down and left a wet rag which had molded and smelled terrible. On top of that it made a noise when it went over 40. Took it back, the new guy Anthony who helped me the second time around let me know that they were having issues the first time my car was there and he would fix it. He told me they never fixed the alignment, and a few other things that they had charged my insurance to do. They then "fixed" it, got it back and now my brakes are making a noise. Take it back for a third time and he lets me know the mechanics sprayed armor all on my brakes and that "brakes don't like that" so they fixed that and found another problem with my car. I have now been waiting three days for my car with no date of completion as they are waiting on a part. On top of the fact that they can hardly fix a car the customer service is appalling. I don't know how they have a sticker saying people love them on yelp because they are the worst ever. read more

This is the lousiest auto body shop in town hands down. My insurance took my car down here over 72 days ago...and counting... Everytime a day was scheduled for the job to be completed some other excuse was used and they keep extending the dates every time they set a new one. Now I've been out of a car for days and it seems like you need to keep calling in everyday to see whether they are actually working on it. I ADVISE YOU TO PICK ANY OTHER SHOP; THEY OFTEN LAG AND PUT OFF ANY REAL WORK AND KEEP COMING UP WITH EXCUSES ON WHY IT IS NOT FINISHED ON TIME. read more

I had my vehicle repaired at Browning Collision, they did an awesome job. My vehicle look brand new, Thank you Browning Collision, Wanda Williams read more

This review is after my second visit to CarStar. The first time they did a great job of repairing some serious damage to the side of my car. I recently had someone hit my bumper leaving the bumper popped out and paint on it. I returned to CarStar expecting to pay the $500 deductible for a bumper repair to my 2013 Acura MDX. Henry, the Director, took a look at it and offered to try popping it back into place and buffing off the transferred paint. It took them only 45 minutes and I could not believe how good they made it look. There was no visible damage and only two tiny marks on my bumper. They also buffed two other marks in an unrelated spot on my car! No other work was needed. Awesome! CarStar is now my go to place for body damage. They do great work and are very honest. read more

I ran into a pole in the parking lot at work after the worst couple weeks, denting the door and destroying the driver side mirror. I went to a number of body shops in the long beach area and they all wanted to replace the door entirely, quoting me over two thousand dollars in repairs. I wasn't able to afford a complete repair, so Henry walked me through the process of buying the mirror parts I needed, and had them installed for free- total cost less than $200. My car still has an ugly dent, but I can drive it safely and legally. Henry was extremely friendly and very helpful, I will absolutely be coming back to get this dent removed. read more

The body shop did great work at an excellent price. I was happy with the work that was done on my daughters car and feel confident with the repairs. read more

I am having trouble believing that the reviews I am reading on Browning Collision Repair are about the same place I recently did business with after my accident in January of 2015. From the time I walked in their door until the day I drove away with my repaired car, they did all they could to make car repair a dream. Scott, the estimator, who I dealt with most of the time, went out of his way to make my experience painless and pleasant. They called the car rental company who met me at Browning. It took less than 15 minutes from that time until I drove away with my rental (so that was a great experience as well). Scott called me twice a week to update me on my repairs and my car was ready within the time period that they originally gave me. They even handled the return of the rental car. I just left it there. When I went to pick my car up, it had been thoroughly cleaned and was just beautiful. I even got to meet the owner who took the time to talk to me and answer questions and explain the repairs. I have had no other problems with the vehicle and I have had it back for about a month. I hated getting into the accident but the expected inconvenience of the aftermath never happened thanks to Mercury and Browning. read more

I was amazed at how well my vehicle was repaired. They blended the pearl paint wonderfully. Scott was great and had my vehicle ready right on time, as he promised. Thanks! read more