Ordered food tonight and I just have to praise the girl at the window for her Excellent customer service! Super friendly and courteous, which is impossible to find these days. Give that girl a raise! Best BK in Pensacola hands down! Food is always fresh, and to the cook who's wrapping the burgers up all nicely, keep up the good work, you're amazing! read more

Amazing service, came in with a friend, quick service and friendly staff. Felt treated like a king. read more

Burger King - He was happy in this photo - Burgers Near Me - Pensacola, Florida

This is by far the worst Burger King in Pensacola I get some places have there days but gee wiz this is every time we visit this place and customer Service is the worst cold food and attitude there is the worst this place needs a new crew asap read more

This is the best Burger King I have been to in my entire life... (I've been to every Burger King on Highway 70) Brittney is the best--she is wonderful in every way--you should make her a District Manager--I'm sure she can be successful at any job and any role... if I was auditing this place--they would've passed! read more

the white girl at the drive thru was so weird and lazy. we couldn't drive at 12:30am and there was no one behind us(barely anyone in front) so we walked to ask for just a small side. this girl said they can't take our order without a car because there are a lot of people in line.... there was no one. these workers are so lazy. probably racist too because she looked so annoyed. other locations & other fast food places don't care, as long as we pay(i've done this before). they getting paid to just sit there and deny service. checked yelp to see such a low rating, does this management don't care? they probably don't care about the quality of the food if they acting like that so be careful! read more

This is my favorite BK in PCOLA. I've never had bad service here. Everyone is friendly and respectful. I don't eat much fast food but when I do cheat, this is my spot. read more

People were smoking in the parking lot alos took 15 min to get one double. Wasn't busy just God o awful service. Hope this place turns into a autozone. read more

I recently visited Burger King, and I have to say, it was an all-around fantastic experience. Their classic Whopper is my favorite.

Food was fine, drive through was clean, but they did the "pull ahead," when there was no one behind me. My understanding is that it's to give inaccurate data and to look like they are not as slow with their service as they are. Parking lot was moderate to heavy but food took a very long time. read more

The only reason i gave it one star is because it couldn't leave it blank! Every time i come here there's NO ONE HERE , YET I ALWAYS HAVE TO PULL UP! I have been sitting in this drive thru ( after being asked to pull up of course ) 20 minutes ! Apparently the crew that was getting off did not tell the people coming in that i was sitting here waiting ! I am fuming ! Quick to take my money and get me to move for there drive thro clock! Yet no one has broke me my food! I will never be back! I don't know why they are even still open. read more

Oh man, this place... Food at Burger King is pretty standard fast food. I like it, especially the breakfast, but only typically eat it when I travel. The service here was the worst I've ever had at a BK. I pulled up to the drive thru my first night, intent on getting a juicy burger, some cheesy tots, and a chocolate shake after a long day driving. I wait at the order thingy for a few minutes and then... "What you want to order?" said a woman who sounded very unhappy. I greeted her and stated that I wanted one of the meals with cheesy tots. "We ain't got no cheesy tots. What else you want?" I decided to forego my dinner at BK and opted for DoorDash from a local place instead. I went there a few days later for breakfast, and was greeted with the same attitude, but I did get my food this time and it was standard BK. The customer service at this place is abhorrent. I don't expect to be praised, beatified, or worshipped, but at least be somewhat pleasant. read more

The staff here are unprofessional and rude. No receipt was given and our entire order is cold. Whoppers, nuggets, fries. We have attempted multiple times to visit this location in hope that attitudes and quality would change. Nope. read more

I have an update on my previous review. I have now had excellent service from this Burger King on June 22-2023. I stop by their occasionally to see if customer service has changed and it did this day. I was served by the most nicest young black man that was so good I thought he was the manager. He was dressed real nice and really cared about his customer service. I am sorry I forgot his name but I have seen him there before and noticed how professional he always looks but now he has given me hope for this Burger King. This young man should be promoted and even have his own store because Burger King needs someone to head their organization that truly cares about customer service. I hope he can influence the others to be better at their job and to care! This young man will go far in life!! read more

This is the worst Burger King I've ever been to. Service is terrible the employees are rude their system is always down and today when I ordered my food I ordered a chicken sandwich get 10 minutes away and realize they packaged me a fish sandwich. The wrapping paper said chicken sandwich the receipt said chicken sandwich and I bit into a fish sandwich. Management there needs to be fired replaced and the work environment needs to be changed. Every time I give this place another try they surprise me with something new. ‍ oh yeah don't bother calling the number to complain because it seems like it's disconnected. This is just another example of their terrible customer service. read more

We decided to swing by since we are staying at a hotel around the corner. I ordered a Burger fries and three tacos. The burger was cold and do not order the tacos they taste like old grease. Poor service read more

Oh Burger King. I'm fully convinced BK is the same no matter where you are; lukewarm food, poor customer service and a low get-order- right percentage, lol. This particular time, they gave me fries instead of the onion rings that I ordered. I reversed it in the drive thru to tell them and lo and behold and was informed by my wife that they forgot one burger. I like BK so I keep going and crossing my fingers when I order. read more

Very nice staff..clean and awesome burgers. They have improved since new management took over. read more

Burger King - a burger king sign at night - Burgers Near Me - Pensacola, Florida

This review has to do with their service. We waited and waited to put in an order but no one ever came on to ask us what we wanted. The screen looked like it was messed up so after waiting for a while we pull up to the window, and after waiting in line for a long time, we got told that we have to get back in line to order. This post most likely won't do anything, but I just had to express my frustration as the attitude of the person at the window was uncaring with wanting to assist. read more

Terrible service and my family had an online order and they thought we were doordash we also asked for extra ketchup and didn't receive any

Thursday at 4:45pm. Sat at the drive thru speaker for 3 mins asking for someone to take my order. Pulled around to the window and the lights were on and everything but couldn't see anyone inside working. No signs saying they were temporarily closed or anything. There were 4 cars behind me that unfortunately will have the same experience. Don't waste your time going to this location. I never have any issues with the Burger King off HWY29. read more

Worst service. I don't eat at many BKs and I now remember why. I will absolutely pass this restaurant up and go anywhere else.

This is the worst Burger King I have ever ate at! I repeated my order 5 times! They still got the order wrong! I paid for fries and they weren't in the bag!The food was cold and it was nasty! I tried to call the number on the receipt and you can't talk to anyone without knowing their extension! read more

Great service honestly. Especially at night. Had the chicken nuggets and they were yummy, also the fries were good

Hands down....one of the best Burger Kings we have dined at. Traveling home to Texas and stopped for a bite. The service was quick and Sierra was so friendly. Props to Sean the cook!!! HOT fries, beautiful jalapeño cheddar bites...not overcooked!!! Clean dining area. read more

Stopped in on our way home from vacationing in Perdido Key. Was significantly understaffed for a Saturday morning at 7:30 am. Ended up going through the drive through since inside was moving at a snails pace. Ordered some chicken biscuits and was charged $4 each for them (even though they were on the dollar menu???). When I questioned the lady cashier, she said that's the correct price! Either she was incompetent or she was pocketing the extra $$$. Will never stop by this location again! read more

(Morning shift) About the nicest Burger King employees you will find as every time I visited around 700 am, always got great service and good attitudes for the employees here. Dont frequent it anymore since Im at another job, but if Im needing a morning BK fix, Im going to this one! read more

Waited for over a half hour in the drive thru for my order was asked to pull up and wait then I saw 3 cars behind me get their orders and leave while I'm still waiting. I never got a receipt so I had to call the store to get receipt number so I can contact corporate office. Then the manager lied to me twice about why it took so long for my order, 1st she said her headset wasn't working so she didn't get the order then she said she forgot to put the order in. Stick to one lie! I'll go to one of the other burger places from now on! Burger King fast food over a half hour, WOW! read more

Thought we would give burger King another try haven't been there for months ... Don't waste your money on this place. Terrible service as usual, we brought family there this time just to show them why we do not go there (what a joke) . Then went to wash my hands and the soap container face fell on to the floor. Will not be back to this place ever .. read more

Wanda was the cashier who took the order, ignored that we were there for minutes. Told her order was to go and she still put it on a tray for dinning in. When reminded it was togo she had an attitude, another person who was already dinning in with a child walked up to order an ice cream she threw our order in the bag on the counter and was talking to the other customer and could not even say thank you to us. Food was COLD! read more