My favorite burger place, hands down! Their veggie burger is my favorite! Portion sizes are larger than you'd think. And the FRIES!!!! SO GOOD! Shout out to Chantell for her stellar customer service! read more

I was very disappointed to find out the cheese is precooked in the burger, as many people are beginning to cut out dairy it leaves zero options to eat here. Before I cut out dairy I did LOVE the veggie burger. Do recommend for someone who can eat it! read more

If you want to pay expensive sit down meal prices for a burger that is nothing special and a bun that is more like a hot dog bun, this is the place for you read more

Went to get burgers before the movie!Was our first time,so we did step back to read the menue,when we were ready there was a young woman standing there ready to take our order.We put in our order and went out side to sit.Our wait was not long and delivered right to our table.Wish I would have known about the onion rings before we ordered,cause when I saw the table next to us get their order of onion rings I was sorry we did not get them.All in all it was good and I would go back read more

Food is delicious. Lots of choices of burgers and they are some of the best around. The fries are great too. The 3 stars is based on price. I think it's over priced and too expensive to feed a family of 5 burgers and fries. read more

GREAT burgers and fried and GREAT milkshakes. They also serve alcoholic beverages. Their burger options come in some pretty off-the-wall ways, but I think thats what makes it so great. VERY pricey for a burger place, but its worth trying for sure. read more

What a burger! The atmosphere is really conducive to the consuming of a delicious and meaty burger that is both succulent and well seasoned. The prices were a little high, but I think it's always worth the extra money when you can construct your own burger with their miriad of delicious ingredients and options. read more

I had the swiss cheeseburger with mushrooms and onions. Usually I do not like swiss chbut I was feeling adventurous. Boy, am I glad I was! That burger was awesome. I mean, there are burgers, then there is THIS burger! Whoever thought this up knew what they were doing! I liked the location I visited, I was impressed with the level of cleanliness. I have worked in restaurants before, and I know to look at the baseboards. Even the baseboards were clean there! I know now, that I don't have to worry about a dirty kitchen. I would recommend this to everyone, it is quite a little gem in the world of casual dinning. read more

One of the worst experiences I've ever had! Service was very slow we waited 25 minutes for our burgers which were given to another table. After those people handled the burgers they realized they had the wrong food they sent it back. The cashier then tried give us the same burgers from the other table! GROSS!!!!! That was it, I told them I wanted a refund and went somewhere else. I get sick to my stomach thinking I was going to pay $30 to be served burgers that were handled by other customers! read more

If you ever come to northern Ohio and want to find a good burger just go to this restaurant. I've been there multiple times with my family and we all love it. They have electronic soda machines that fascinated my little brother(who had never seen them before) and he loved it ever since. The food is well done and the burgers made my mouth water! read more

All around disgusted with the place. Very disappointed because it had so much potential. Wouldn't recommend to anyone.

I went here for the first time yesterday and was pleasantly surprised. After reading the reviews, I was expecting to be disappointed. The opposite is true. While yes it was expensive compared to some other hamburg joints, the food was above average. My wife and I both purchased the Burgerfi-Hamburger. I give the whole name because just beneath it is the Burgerfi-Cheeseburg. I was rather dumbfounded that the gal who took our order asked us if we wanted cheese on our hamburg! I did mentioned to her that if I had wanted a cheeseburg, I would have asked for the Burgerfi-Cheeseburg. Surprisingly my bit of sarcasm was lost on her. But if you notice that's the policy now at many places, asking you if you really want what you asked for. As I mentioned though, the food was good. We also got the onion rings. OMG, you only got about 8-9 on a large order, but they were HUGH ! Cooked just right, and very sweet. I'm not sure if it's just the onion that was the source of the sweetness, or if they use sugar in the batter coating. Either way, they were great! The burgers came with what they call their Burgerfi sauce. I wish I could give an opinion on how it tasted, but they put on so little that I actually couldn't taste it. Overall though I give this place 4 stars. read more

I was there the first day they were open so I am going to cut them slack on service issues because it was a PACKED house. I made my own burger and spllt an onion ring/fry. Onion rings are huge, 2-3 inch wide slices of onion battered/fried, a rarity and truly exceptional. Fries are exactly the same as you would find at 5Guys. The burger wasn't anything really special for the premium price I paid for it. For gourmet burgers I will stick with The Rail or Flipside and for fast food, 5Guys. I'll go back when the crowds die down to try specialty burgers/dogs. read more

I've been back a few times since my first review. The "newness" has worn off a little so it's not as crazy busy as it was a little over a year ago. While I haven't phoned in an order again to see how that process is, we have instead eaten at the restaurant. The service is good and personally I think the burgers are great. I commented on the size of the burger in my initial review but for whatever reason it hasn't bothered me since. Usually get a double cheeseburger with bacon and egg on it. Very good! Maybe it's the amount of fries that has offset any concern I had with the size of the burger. You get a lot of fries and they're great too! Downside: still a bit expensive for a burger and fries. Obviously that hasn't stopped us. read more

Burgers were very good but I was BLOWN away by their onion rings! They passed my rigorous test whereby you bite into the ring and DON'T pull out the onion. You could actually take bites. Amazing! read more

Too much for too little....as in pushing $40 for 3 burgers, 3 soft drinks, and a shared combo of fries and onion rings. Burgers were good but simply small (sized between a slider and a respectable burger), onion rings were just OK - giant sized batter dipped rings lacking flavor, and fries were good. read more

We had a great experience here. We went in for drinks and had the best bartender! He was so personable and fun and made our night. Thanks Desmond, we will be back soon!!! read more

Good, quick place to grab a burger. Try the alternative style burger or fries off the secret menu. They add this great molten glob of cheese, sauces, & onions, and it is decadent! read more

Great burgers, Great fries. Breakfast burger was the best and vegan burger is one of the best around. Try it!

good tasting burgers. fries are awesome as well. pretty expensive though compared to other fast-casual places like five guys, penn station, and chipotle. read more

The burgers here are well made, garnished with lots of yummy stuff (cheese, tomatoes, pickles, etc.) and have a special sauce. The French fries are especially good, but the onion rings were a little greasy. Service was very good. We went on a weeknight, somewhat early, so no crowds. Several families were there. Drinks are the usual fountain ones, but some are bottled, and both beer and wine are available. read more

I visit Burger Fi about every other week for lunch. The quality is up there. The buns are always fresh and the variety is great. Delicious burgers! Today, their staff went above and beyond and I feel compelled to tell the world. I brought only a visa gift card to pay and, even though it had a balance available, there machine wouldn't take it. I expected to walk back to work without food but they went ahead and gave it for free! Best burger ever! By the way, I WILL come back tomorrow and insist on paying for it. And I can't say that this is their policy (maybe they know I visit regularly). Regardless, 5 stars in my book. Thanks Burger Fi! read more

Great service. Great burger. John S. was very personable and made our visit very pleasant.

I visited this restaurant yesterday with my husband and son. It was very busy with a fairly long line and some people waiting for tables- which I kind of expected with a new restaurant. Thankfully, we were able to get a table. I ordered the VegiFi burger made with quinoa and split a "cry & fries" (onion rings and fries) with my husband. Veggie burgers are pretty much hit or miss, and this one was a hit. It was very flavorful and crunchy on the outside. The fries tasted fresh and the parmesan and herbs topping was good as well. Also, they had the Freestyle pop machines, which are always a hit with my 12 yr old. The bill was a little pricey (we paid over $40 for 3 people), but I am willing to pay a little more for higher quality food and the friendly service. We will be back! read more

Buyer beware. This place has some of most expensive simple burgers... I ordered the burgerfi and by the time I added cheese and bacon it was up to $$8.54 for a very small Berger. Fries and a Coke bumped it up to a $15.56 meal... Not worth it! I expect this prices in DC, NYC, Miami, not in Ohio... read more

After purging my disgusting Planet Sub dinner tried again at Burger Fi. Fast service, great food, excellent onion rings and thoroughly enjoyed the experience. Will be back again soon. Keep up the good work. read more

Really good food cool place to eat but the manager um one of the workers told me his name was kelly he is so rude and I heard he bad talks all of his employees. I was talking to a couple people I know that work there and they say he is very rude. PS watch out for hair in your food. read more

This place is way over rated. While the burgers are ok, they are expensive and small. I would much rather spend less and get a way better burger at Swensons. The sides are just fries or onion rings. They give you so much. They are good, but very greasy. I wish that they had more side options. read more

I loved this place and we ate their often, the food was yummy and service was great! But when we ordered last week online we were treated like crap... My roommates ordered online, we got some burgers and a bucket of the well done urban fries with 5 extra garlic aioli, like we always do. When we got there to pick it up they gave us plain fries "limp". When we explained that's not what we ordered and showed the worker Connie our recipt from ordering online that we paid for the extras and we ordered them well done and urban but she refused to give it us... Um... What?! Why would we be lieing about something so trivial? She still refused to give us urban fries because on their computer it didn't say that... It said limp fries... Even though we had the recipt... Then she made us pay again for some garlic aioli and still would not give us what we ordered. I asked for a manager and she said she was it.... Major bummer since we were frequent customers. Now that she has made us feel like liars we won't be going back. Unless she fixes this. I will be posting on their Facebook and sending this to the company. Connie needs training. read more

Will start by saying it's a little pricey here, but you are paying for a quality burger here, and in my opinion it's worth the price! The Breakfast All Day burger is off the charts, egg, maple syrup, bacon, hash browns and fried onion, plus whatever else you may want. And I also really like the conflicted burger, it's a veggie burger and gamburger together!!!! What?!?! Yes, a veggie and hamburger together!!! And it's really a great taste! The onion rings are huge and freshly made, get a regular order because the large is ridiculously large!!!!!! read more

Well, when this restaurant firss opened it was not that bad, a bit overrated. A year later, worst food quality and, you guessed it, still overrated and might i add, pricey. I have children darn it...how am i suppose to feed them expensive low quality over priced food?! Nonsense!! read more