1. Caliber Collision

    1. Caliber Collision

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    Las Vegas, NV

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    Caliber Collision

    4.2 (42 reviews)
    Closed Closed
    Updated 2 months ago

    Services - Caliber Collision

    Bumper repair

    Auto frame testing

    Rear-end damage

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    Reviews With Photos - Caliber Collision

    Louis M.

    I cannot say enough good things about this fantastic company! After my car wreck, they expeditiously inspected and like I feared, my car is totaled, but at least I walked away from it. Back to this company, the staff is superb and very knowledgeable. They answered my every question when I initially came in, and I had a lot! It's no wonder they are a top choice of my insurance company USAA. I would like to give a special thanks to Kimberly! Today as I was clearing out my car in this 98° Vegas heat, she went above and beyond and came out, helped me load up and even brought me water to hydrate. She is a lifesaver, my hero, a true professional and a definite asset to this fine company! I highly recommend this collision company!

    My car looks brand new again!! Thank you so much

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    7 years ago

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    6 years ago

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    Review Highlights - Caliber Collision

    I hope I wont need them again anytime soon, but if something happens I will definitely go back to Caliber in Ricky Rd.

    Mentioned in 5 reviews

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    4.7
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    After years of disappointing experiences with an auto repair shop I had trusted for nearly 20…read moreyears, I finally decided to look elsewhere. Six years ago, I found Quality Star through Yelp when I needed my rear bumper repaired after an accident. From the very beginning, I was impressed by their professionalism, integrity, kindness, and outstanding customer service. They made me feel valued as a customer, and I never forgot that experience. When my brother began having issues with our longtime repair shop, I recommended Quality Star. He quickly became a loyal customer and often spoke highly of Nick and his team. He especially appreciated the extra care they took with his truck--not only fixing it properly, but also cleaning it, restoring his headlights, and returning it looking almost new. Seeing how much pride they took in their work brought him great joy. After my brother recently passed away, I began experiencing repair issues with the same longtime shop and decided to get a second opinion from Quality Star. They inspected my vehicle at no charge and discovered that low-quality parts had been used. They even prepared a detailed report so I could take it back to the original shop while the work was still under warranty. Thanks to their guidance, the proper OEM parts were installed and the issue was finally fixed correctly. That was the final confirmation that it was time to leave my old repair shop behind. Most recently, when my check engine light came on, I called Quality Star for a diagnostic check and routine oil change. Lupe promptly checked me in, and the team began inspecting my vehicle right away. Nick personally explained the issues and, when I mentioned my brother's passing, he expressed heartfelt sympathy and remembered him fondly. Nick and Lupe went above and beyond, arranging transportation while my car was being repaired and treating me like family throughout the process. My car was ready the very next day, running perfectly and returned freshly cleaned. Once again, Quality Star exceeded my expectations. Their honesty, professionalism, compassion, and commitment to exceptional service are truly unmatched. Thank you, Nick, Lupe, and the entire Quality Star team for always going above and beyond. I highly recommend Quality Star to anyone looking for a repair shop they can trust.

    Run away! These guys are the biggest creeps I've seen in some time…read more I took my truck in for rear-end repairs and was treated rudely by the manager. After attempting to speak with the owner several different times, I finally told the receptionist if she kept sending me to the rude-ass manager, instead of the owner, I'd have to resort to my only recourse: "I'll have to go to Yelp and Google and give a rotten review," to which the gal said, "Please hold on for one sec." Everything went South from here. Nick, the owner, quickly got on the line and started some jibber-jabber about making threa

    Gerber Collision & Glass

    Gerber Collision & Glass

    3.7
    (68 reviews)

    Chris is awesome!! My insurance company mistakenly booked me with this collision place after I jot…read moresideswiped. I was skeptical at first coz of their review. Glad I gave it a try. I was in and out quickly!! Great communication.

    On November 17th I got into a very minor fender bender, resulting in me needing a new fiberglass…read morehood, a new plastic bumper cover, and one headlight (according to them.) I have Geico, and they were fantastic and helped me schedule a day to see the adjustor; November 19th. That Monday, I brought the car in and the Geico rep (Mario) was absolutely wonderful. He promised that I could bring the car in on Monday the 26th, and I'd have it back by the 30th at the latest. He said they'd order the parts that day (the 19th) and off we went. I brought the car back I. The 26th and spoke to Valerie, she said that apparently Mario didn't schedule an appointment and they simply couldn't take my car. I was frustrated, but alas, stuff happens and I understand. She told me to come in Monday, December 3rd, and it'd be ready that Thursday. Wednesday Dec. 5th I called, excited to have my car back, and they said it'd be ready Thursday. I headed down there on the 6th, here's where there real trouble started. The grill on the car (an orange Jeep) didn't fit at all. The slots were absolutely horrific, and looked like at least four of them were broken by being forced into the hood. Not only this, but the paint they put on was horrible. There was an air bubble in the clear coat, and several impurities. It looked bad. So I talked to Valorie, who was absolutely terrible about the situation. She essentially said "Well, it's not our fault." I stated that I would not be accepting the car or paying until it was redone. The next week, I called, and was told I'd be called right back, Valorie wanted to speak to me personally. She assured me that it would be done by Monday Dec. 18th. Dec. 18th came around and once again, I had to deal with issues with the car. The paint hadn't been redone, and somehow they managed to warp the hood so the figment was tragic. It somehow looked WORSE than after I was in an accident. It was ridiculous. At this point, I was very upset and tried to express this to Valorie, who said, and I quote "It's not our problem. Your insurance won't cover an OEM hood so you should be happy with that." Now here's the thing, this is a brand new Jeep that's fully covered. The Geico agent was directly next to her. I told her that I would call Geico right now and have them take the car to another shop when Dion (the Geico guy) stepped in. He called his supervisor and was approved and ordered an OEM hood while we stood in front of my Jeep. Valorie promptly stormed off back inside. She was completely unprofessional. After this, it was a game of me calling, every. Single. Day. The girls at the front desk (who were wonderful, and very understanding) knew me by name, knew exactly what car I had (maybe because it's the only orange one there,) and knew exactly what I wanted. Finally, January 4th at 11:30 AM, when I called I was told "Valorie is in a meeting, but she will call you back in about 15 minutes." I was ECSTATIC. As much as I despised her attitude and work ethic, I couldn't wait to have my baby back. You'll never guess; she didn't call me back. How shocking. I called again at 4 o'clock before closing, was told she had gone out back, give her five minutes. Again, no call. Now I was livid. The amount of blatant disrespect that she had with this whole situation was absurd. I had tried SO hard to be understanding, because at the end of the day, it's not any one in specifics fault. Maybe they got a bad part, maybe someone didn't communicate well, lots of reasonable things could have happened, but she was so rude that I couldn't deal with her anymore. January 5th at 10 AM, I spoke to the manager and explained the situation. He was fairly nice about it, and that made me feel a bit better, but I just wanted my car back so I would never have to see them again at this point. He said that the car would be ready sunday the 6th. I said alright, and we hung up. Then I realized they're closed on Sundays. Seemed appropriate. Obviously it wasn't ready that Monday, either. January 9th I finally got my car back, after 7 HORRIFIC weeks of dealing with this absolute tragedy of a shop, with the absolute worst customer service rep in the world (cheers Valorie, you should celebrate that.) I requested the manager to be present while I looked over my car for a fourth time. Valorie had a huge attitude the whole time. It was terrible, but they finally got my car done. Moral of the story; the manager was a pretty good guy, the front desk associates were amazing, Valorie is my least favorite human being I've ever encountered, and their work is horrific. If you enjoy pain, this is the shop for you. You'll hate you're life the entire time they have your car. I did however get to see their remodel, almost from start to finish (because, you know, it took TWO MONTHS for me to get my car back.) The interior looks much better than it used to. They should be proud of those contractors for doing such a quality job, the first time.

    Caliber Collision - bodyshops - Updated July 2026

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