I just wanted to give a huge shout to Edgar the Service Manager for outstanding service. My sons car was towed there in late Dec. Edgar and his team had the estimate completed within in 48 hrs. He was the first one to reach out to my son directly and let him know that his car needed to go to a certified BMW Collision Center. After several failed attempts to reach our Geico Insurance Adjuster via phone, calling the 800 claims number and direct messaging. We finally decided to reach out to Edgar as we had no idea what was going on with the car or even the location of the car. Edgar responded quickly and let us know the car was still at his shop. After explaining the situation to him, he actively jumped in and emailed our adjuster regarding the vehicle. Within 24 hrs of the email the adjuster reached out to my son with BS excuse as to why he has been unresponsive. Even though Edgar and Caliber will not be doing the repairs, he was more than willing to help and insured us that he would make sure that the car gets to the correct location. Today Edgar called and notified us the car tow has been scheduled. This type of service just doesn't exist anymore. I hope we never need collision service again, but if we do it is going to straight to Edgar!! Thank you again!! read more

I was rear ended and needed my car to be repaired. Everything went smoothly. The girls at front desk were lovely and very polite. Jim was the one who fixed my car and he was amazing. He always gave me updates and made sure I got my car before the holidays. Overall I am satisfied with the service. read more

Excellent repairs and great customer support from Jiovani! He was diligent in keeping me updated on the progress of my car's repair, responding to calls, and in reaching out to insurance. Even personally dropped off my car at my address afterwards. Appreciate the service at Caliber Collision! read more

Jio is the best. He always made sure to keep me informed on my car and provide a great service. Great shop really took care of me and my car and got the job done way quicker than I expected. read more

I got into a car occident two weeks ago. My car was in very poor condition, and at the beginning I was informed that it is possibly totaled. Caliber Collision told me it would take them two weeks to repair. They repaired my car even earlier than estimated. I am very happy to have my car back which looks almost like new now. They delivered the car directly to my address with a quarter tank of gas added. Exceptional service! Thank you!! read more

I had my 2016 GMC Canyon repaired here after a collision of the freeway. Everyone I spoke with and came in contact with was very helpful, friendly and went out of their way to make sure I knew I was important to them. Communication was excellent and I was kept informed of the status of my repair on a near daily basis. My repair was completed before the estimated date and my truck looks great, feels great and I was very impressed. Thank you so much to the team at Caliber Collision in Orange. read more

Jio was the best! This repair shop had excellent customer service, communicated with me every step of the way with repairs, cleaned and vacuumed my car, and Jio went above and beyond and worked with my busy schedule so that I could even pick up my car at a convenient time for me. Ask for his help when you go! read more

By far one of the best (if not the best) customer service experiences I've ever had. Everyone at this location is extremely friendly, professional, and knowledgeable. The communication while my repairs were being done (shout out to Rachael and Jonathan) was phenomenal! My car was done exactly when it was promised. I had to bring it back to have the windshield wiper fluid hose reattached- which is small potatoes- and again, everyone I spoke to was simply amazing. If I could give more than 5 stars I would! read more

Willie was so accommodating and so sweet! Truly a valuable person in this industry. So appreciative of his help. Thank you!

I was very happy with the service that Jonathan and the rest of the team provided at Caliber. Things were a little hectic after the accident but they kept me informed and helped me get back on the road ASAP. Office staff is friendly and place has a good atmosphere so I wouldn't hesitate going back in the future if needed. read more

I had a great experience at this new Caliber Collisions location in Orange CA. I have a beautiful 2007 Lexus LS460 in mint condition and I was concerned where I took it. My Lexus dealer recommended a different repair shop. My Insurance had Caliber as a recommended repair center. I put these guys thru the quality ringer before deciding to go with them. I can say the front bumper and paint is beautiful!!!! The service and communication was great. Joe was wonderful and checked in everyday. I would take my baby back there again. The new shop is beautiful and every staff member was a pleasure to deal with. read more

After going through a rough car accident and a stressful, prolonged process with my insurance, Caliber Collision made the repair process on my vehicle so much easier. Edwin was an amazing Service Advisor who kept me up to date with the process, answered any questions that I had, and guaranteed the job would be done right. He was punctual with the timeline and went above and beyond to fix an error that went wrong. He definitely demonstrated professionalism, communicated clearly with me on the repairs, and provided world class customer service. After getting my car back, it looked brand new! Not a single scratch or dent was there. I don't know how Edwin and his team did it to fix the damages but they did an outstanding job. One less thing to worry about. I cannot thank him and his team enough for the job that they did. I will most certainly refer them to all of my friends and family that may need any repairs. Thank you! read more

Caliber Collision - Amazing job after the repairs. Looks brand new, like nothing ever happened! - Body Shops Near Me - Orange, California

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They did a great job on repairing my passenger fender! My car is a hard color to match they said and it looks like it came straight from the factory floor. They also have a 100% satisfactory guarantee for as long I as you have the vehicle! I would recommend Caliber Collision to anyone that needs work done! read more

Late review... but better late than never!! I had my car fixed here a couple months ago by Bob. Ran over a ladder on the freeway and it tore up the underside. Was deciding if I should fix it through insurance or not, and Bob was very honest in telling me what was necessary to fix and what wasn't necessary to fix. He did a walk through of the damage with me. Additionally, he gave me a very reasonable quote and was flexible when I told him what I was able to pay. His service is fantastic. I felt safe and that I was in good hands. He was clear in his communications, kept me informed about my car and my car was good as new after the repair!! All the other guys there were very nice too. Superb service. Will definitely recommend. read more

I took my vehicle to Caliber Collision on August 20th, after a car had hit mine. The promise completion date was September 30th. I received updates on the progress of my vehicle via text messages. I made it a point to call for updates instead, since the representative I spoke to confirmed that the text messages were automated. On August 23rd I received a message confirming all parts were available and not on back ordered. I called the week of August 30th and was informed they were waiting on the a part that was key to complete the repairs. I called September 8th requesting an updated on the part Rolando had told me was delayed. I asked if he had called to check on the delayed part, he told me he called last week and the company shipping the part had not given him a new update. Minutes later I received an update on the part, which led me to believe that if I hadn't called to check on the status of the part he wouldn't have called the company that had the part. The new date for the delayed part to be delivered was now September 16th. On September 15, I received a text message that said the part was set to arrive on September 16th. On September 17th I received another text message that said they did not receive the part. The new date for the part to be delivered was now September 30th, this was the date I had been told my car would be ready for pick up. I had now been without a vehicle for over a month. I explained my frustration to Rolando, he told me the part was back ordered nation wide and it was not available anywhere in the US. He also added I needed to understand that they could not do anything about back ordered parts. On September 30th I received a text message that informed me the delayed part would now be delivered on October 14th. This would mark almost two months without a vehicle. I called Rolando and he informed me that they could not guarantee that the delayed part would in fact be delivered to their shop on October 14th. He added they had some vehicles in their shop for about 5 months or longer. This was not at all reassuring. This is the only vehicle I have to commute to work. I requested he emailed me the part number and I would look for it. I received the email on September 30th and called Honda dealers that same afternoon. I found the part the same day. I called a dealership in Anaheim and the person helping me was able to give me three different locations in California that had the left rear assembly. The first dealership I called was in Sacramento. The representative confirmed they had the part. I requested they hold the part for me. I then called Rolando, gave him the quote information, and phone number. I asked Rolando to give me a call back once he confirmed it was the correct part number. I waited for the call, once I did not hear from him I called him. He confirmed the part I found was the correct part they had been waiting for. He informed me that they could not send anyone to pick up the part because it was a far drive. For over a month I had been told by Rolando that they could not complete the repairs on my vehicle due to the left rear assembly being back ordered nationwide. I had now found the part for them and they refused to go pick it up. He did not even bother to ask me for the information of the two other dealerships in California that may have had the part. I spoke to the manager and confirmed he would not send any of his employees on a drive to Sacramento for a part. It was clear to me that the delay on my car was not because the left rear assembly was "back ordered nationwide", but because they were not willing to do their job. Not only did I end up wasting time by taking my car to Caliber Collison, but I ended up doing the research for them to find a part they assured me could not be found anywhere in the U.S. I had my car towed on October 1st from Caliber Collison to a different body shop. The car was towed unassembled. I'm now starting over with another body shop because Caliber Collison failed to do their job. read more

Overall since my vehicle was transferred over to caliber collision , it's been a great experience. I would like to thank Cody for always updating me and being the best at what he does, the person that he is really shows how great the shop/ company is ran. Much respect to the people that fixed my Toyota Tacoma I was really impressed , thank you guys. read more

I was in a front end collision in Santa Ana and my car was non-drivable. My insurance company was difficult in approving the estimate, but due to the incredible assistance of service manager Joe Benitez they finally came through. They returned my 2007 Honda Accord to like new condition. She is fabulous, plus the customer service I received to assist me in retrieving the car after coming back from Sacramento was astounding. I drove it 6 hrs straight home and it was like new. I am beyond thrilled, and the car drives like it did when I bought it in 2009. (maybe better) Joe even called on the next Monday to verify my satisfaction with the work on my vehicle and check that my trip home went well. I cannot speak highly enough about this location. My car sparkles, and drives like a finely tuned machine. Thank you, Caliber Collision. read more

I would highly recommend Caliber Collision in the event you have any type of collision. They came as a recommendation from my insurance company, praise God! My car was towed in by Veterans Towing (these guys are top notch as well). I believe it was Rachel that I spoke to first as to where they were located, etc, etc. (close to my house) all questions were answered with efficiency and patience of a saint (I was, of course upset). Their other front office staff was very sweet as well. The estimator Jonathan Medrano gave me an estimate within 48 hours as promised. With the ok, work was performed immediately. I will have my car back this Tues or Wed (less than 14 days quoted. He has contacted me with updates to the progress. From reading Karina P.'s review I can expect to pick up my car without any delay. From the service I've already received, I wouldn't expect anything less. Thank you Caliber Collision and staff. read more

Just picked up my Dodge Ram 4wd 1500 hemi. Had front end damage and repair done at this location ins co nationwide. I am totally a satisfied customer! Joe was awesome to work with he went the extra mile for me taking care of little extra things that I didn't ask for. I did pay a little extra to have paintless dent removal done while it was there and they totally handled it for me. It was so straight and detailed completely even though they didn't have to do it. Black is a hard color because it shows everything, it looked awesome! Thank you to the office staff to for handling the extension and coordination with the insurance and rental car company. They even returned the rental for me! Thank You Caliber Team in Orange ! :)) read more