Great pricing and install quality....if you can deal with the delays…read more Our flooring adventure began with a bang. More precisely, a whimper. Our two dogs had absolutely destroyed our ten year old carpet, and we were long overdue for a replacement. More carpet, for maximum dog wallowing/belly rubs? Or deny them these simple pleasures and go for hardwood? As our budget would have it, neither; we ended up opting for vinyl plank. Andrea was very helpful during the selection process, sent us home with a few samples and within 20 minutes we had a winner. A few days later she came by to take measurements, collect our deposit and give us an arrival date. The date came and went. "Well, no worries" I thought, Fashion Floors was in the midst of moving their showroom, this was far from a carpet emergency (is there such a thing?) and they hadn't cashed our deposit check anyway. After a few rounds of phone tag, we settled on an install date! Typically this would be the type of project I would tackle myself (and take months to actually complete), but in this case the install included hauling off the old carpet, leveling the subfloor, as well as removal/re installation of the furniture. I figured it was money well spent. We were told our installers would be here between 9-10am. You already know where this is going. They showed up a little after noon, but to their credit, they started busting ass and had the job nearly complete in five hours. Now, it's the "nearly" part that's key here. Apparently they had either forgotten or not been given all of their supplies, so they left for an hour, came back and worked until nearly 8pm. Kudos for the tenacity and the fact that they completed it in one day, but it would've been nicer not to have to rearrange the entire day. We finally made it to their new showroom to go drop off our final payment, only to find the place dark, doors locked at 10am on a Friday. We hopped next door to TacoDeli for a leisurely brunch, came back at 11 to find the place still closed. Bizarre. This necessitated another trip the next week to get these folks paid. Pretending to be outraged on the internet seems to be the newest fad, but you'll get none of that from me. There were some minor inconveniences here and there, but at the end of the day we are very happy with the material and installation, and the new flooring really did transform our bedroom. Give Fashion Floors a holler.

The store has good collection of LVP and the owner Janak was attentive to our requirements and…read morehelped me through the selection. Had no issues there. They had to remove the tiles/carpet and then had to install the LVP in my brand new home. The guy who turned up to get this job done did not even have minimum sense to seal down the areas to avoid the dust from tiles to spread. Also, owner had told me he would send shoe moulds but then did not. I had to follow up on that and get it on time. After the LVP installation , I was so disappointed to see a lot of dents/paint peels off the walls everywhere he took off the tiles. The shoe moulds was in a different color and did not go well with the baseboard. Owner promised me to correct with paint touch ups but never showed up after collecting the check. I realised only at the end how the owner could offer me better pricing. He balanced the good quality product with cheap labor. Owner does not respond to any future queries. I had to hire painters at my expense to fix the damages. I would not recommend this business to my friends.

Jim Locke is one of the most honest fair men I have met since moving to TX just over a year ago…read more We decided to replace the carpet in our home in a couple rooms and we went out for several bids. Jim was happy to put together an estimate for us and was willing to wait until we made our decision. He won our business by walking us through all the options, providing a written quote and allowing us the time and space to make our decision. Our installers were Jessie and Ruben, they were fantastic!! If they laid a board and did not like the way it looked they took it up and got another one. They were punctual, polite and got the job done quickly. We could not have asked for better service or better people to work with.

Horrible customer service, couldn't even get a call back to set up job. Couldn't imagine how bad it…read morewould get once they got a check

I did a VERY quick pantry remodel. (2 weeks) Price was great, turn around time on project was…read moreextremely fast, and workmanship was flawless. They were able to cut the quartz and install within just two days! Larger projects may require more time, your experience may vary! =) Overall, very happy with my new pantry countertops.

In my honest opinion, their prices were reasonable, all sales staff appeared to be friendly and…read morehelpful. We received a quote by the end of the day and waited a few weeks for actual measurements of our counter and backsplash space for replacement. Waited another few weeks to have them start demo on a Tuesday to disconnect stove, water, sink and dishwasher, and waited til Friday for installation of counters. Was originally planned for Thursday but due to miscommunication I wasted a full Thursday waiting to find out no one was coming. Came the following week to do backsplash and complete the job. For future reference, I would get an estimated timeframe from start to finish. Scheduling and communication seemed to lack and had difficulty trying to make my personal plans around them so I basically couldn't plan ahead for anything for 1 1/2 weeks. When I mentioned this to my sales associate he was very specific of a 3-4 day start/finish that was never mentioned to us, nor estimated in our contract. Well, we were way over their timeframe based on the wait time of scheduling. Since we had to go without sink water since Tuesday, a plumber came out Saturday to reconnect sink, stove and dishwasher for the weekend until completion the following week. I feel that the daily teams did a great job however I feel that my associate person could have given everything a thorough inspection, especially on completion day. Pictures and admiration does not pass as a full inspection. We ended up not having silicone caulk between the counters and backsplash therefore the grout was cracking, there were some quartz blemishes that needed touch up, electrical outlets were having problems, etc. and I had to make my own punch list for followup which again was not reinspected by my associate. So for over a two week period the job from start to finish was complete. I ended up caulking the counter to backsplash since nothing was scheduled, it was always next week.....not a scheduled day. I surrendered. Before this begun, full payment was done therefore I felt that they were done with us and left it at that. I still gave them 4 stars being that 90% of the job was done good by the assigned teams.

We recently had a great experience with MG, a locally owned family business…read more After seeing the beautiful tile work they did for our neighbor's patio, we contacted them for our own tile patio project. From the initial site visit to selecting materials and completing the installation, the entire process was smooth and professional. The team was easy to communicate with, and Miranda provided helpful guidance regarding the tile and grout selection. The Install process took 2 days and the crew did a great job not only with the install but with the cleanup as well. When a minor issue popped up after the install, the owner, Manor, personally came out with his crew to address it. Not only did they resolve it promptly--they went above and beyond our expectations. If you're looking for high-quality tile and flooring with outstanding service, I highly recommend MG. Support Local!

I've waited a while to write this because the owners of MG Floors are friendly, personable people…read more They offer a low-pressure sales environment and were great about letting us keep samples for an extended time. However, after a few years of living with the results, I feel obligated to warn others: being nice does not equal quality workmanship or professional accountability. We were very clear about our "active kid" lifestyle (cleats, sports bags, etc.). We were assured multiple times that Luxury Vinyl Plank was a great durable option for us. We purchased one of their more expensive LVP lines (Coretec), yet it has performed significantly worse than the "low-quality 90s laminate" it replaced. The LVP is covered in dents and scratches from all the same normal things the laminate flooring handled without a blemish for many years. Installation week was a mess. Despite being home to answer questions, the crew made executive decisions without consulting us, many of which had to be corrected later. They didn't provide us with arrival times or communicate about the progress unless we asked, and even then they didn't show up at the times they gave us. The only phone number provided was the office number so there wasn't anyone to call for an update when they didn't arrive as expected. We were also hit with a surprise bill for extra leveling compound (they quoted us 3 bags but used 24 which was an additional $735), which makes the eventual failure of the leveling (details below) even more frustrating. Our furniture was moved around and stacked in whatever room they weren't working in and all of it had dents and dings in it when they were finished. They also had to come back and replace the new flooring in one room where they had rolled our piano over it, leaving indentations behind from its heavy weight. We incorrectly assumed underlayment would be included because every other estimate we got included it but MG chose not to use underlayment because it was "recommended, not required" and we didn't realize this until they were halfway done with installation. Every contractor we've spoken to since has shaken their head at this. We began to notice issues with the flooring itself only a couple months in and these have progressively worsened. We had a small bump in the kitchen floor from day one. MG came back to look at it and said they could not help us and suggested we contact the manufacturer (Shaw/Coretec) to escalate which we did. The representative determined the subfloor was not leveled properly and deemed this an installation problem. Despite their own suggestion to involve the manufacturer, MG Floors refused to fix the issue unless we paid them to come back and repair it (we did not). That spot has now cracked. Additionally, small flooring pieces near the edges of our cabinets weren't glued down and they've now slipped out of place under the quarter round, leaving visible gaps at the edges of the floor. MG installed new baseboards as part of the job which they painted after installation, essentially painting them to the floor. Now, there are large, ugly cracks in the paint where the two meet. Photos are included to illustrate what an eyesore this is. We reached out to MG multiple times via email, phone, and in person, and pleaded with them to make this right but they took zero accountability for their installation errors or their poor recommendations for our lifestyle. The only resolution they offered was for us to pay them more money to come back and replace individual damaged planks of flooring. Needless to say, we declined. If you want a floor that lasts more than six months and a company that stands behind their work, I strongly recommend looking elsewhere.

In the fall, we finally decided to pull the trigger on remodeling our kitchen. The major elements…read moreincluded removing a load-bearing wall, relocating the water and gas lines, and expanding the pantry. We solicited bids from a handful of general contractors, but only a few responded. Interestingly, the one we ultimately selected wasn't even on our initial list. While browsing for LVP flooring samples at Fantastic Floors, I struck up a conversation about our project. Mazz, the owner, eagerly offered to bid on it. Though skeptical at first, I agreed. The very next day, he arrived with his construction team and cabinet partner to discuss our vision in detail. Just a few days later, we received a competitive quote, signed the contract within a week, and work commenced shortly after. Despite some unexpected challenges from the wall removal, they completed the remodel in about a month--far quicker than the 2-3 months quoted by others. If you're considering a remodel, I wholeheartedly recommend Fantastic Floors--be sure to speak with Mazz for outstanding results.

It started out good as I was shopping around. Kai the salesperson was lovely and helpful, he came…read moreright away to measure and things were going well until Mazz the owner came into the picture. Super abrasive and condescending to his crew and employee K. Argued with my design choices, did not listen to me at all and seemed annoyed with my questions about product. Also, took a call in front of my husband and me and kept on speaker. Talk about awkward. It was business related but lots of cussing and yelling between the two. The kicker was they quoted me 5000.00 more than the amazing flooring company we ended up going with and they were going to go right over the existing floor. So less work, more money, when I called to inquire about the process because I researched and got other bids, K was explaining and answering my questions well, 1/2 way through the conversation owner took phone and was aggressively talking to me. I said, "wait did you guys just switch?" He replied, "I can explain better" wow. So disrespectful. If you are ok with going over existing floors and dealing with this behavior, have at it, but I definitely can recommend a much better choice. The company I chose was pleasant to work with, cost effective, and flawless from beginning to end. Doing it the right way, by pulling up the floors is the way to go. Peace of mind for sure and warranties work when it is done correctly, should something happen. I will never have to wonder.

Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

Legacy granite is incredible! We used Legacy for my company's new office build out and they…read moreabsolutely delivered. We had a large conference room custom built and installed for us and it looks incredible. We've already had so many compliments on it. Susi and Ana are rockstars! Susi made the process so easy and guided every step of the way. Install was quick and the price was just right!

This is the second project that Legacy Granite did for us. It is ABSOLUTELY AMAZING !!!! The…read morecraftsmanship of the porcelain mitering is outstanding. Antonio and his team made our vision come true. Starting with Anna who drew up the schematics and was very communicative and professional every step of the project. Antonio's idea of the shape of our breakfast bar done in quartz was perfect for our space. The bar has a waterfall at each end and gives more seating than we thought possible. The porcelain island was extend in length by 16" to accommodate 6 to 8 seats. all the counters and backsplashes were done in porcelain to give that exquisite look. They added a shelf wrapped in porcelain that is flushed with the cabinet. Below they extended the countertop and add a waterfall leaving a space for the wine cooler They also applied the porcelain around the windows from ceiling to the baseboards and added crown molding to finish the look. Eduardo and his team of installers were very professional, courteous, thoughtful, respectful and diligent. We are so very grateful and pleased with Legacy. They are definitely dependable, professional, caring and great at what they do! Thank you Legacy!!!

Laguna recently remodeled our master bathroom cabinets and counter tops and far exceeded our…read moreexpectations. Our bathroom was previously embarrassing - ugly, dated, ugh. It is beautiful now. Everyone we worked with at Laguna were helpful, kind, respectful, and true craftsmen. We changed a few things and needed a few adjustments and they just took care of it. Our project was within the budget we had hoped and they even told us what they could do to keep it within budget. I highly recommend Laguna.

I am a kitchen designer that know many countertop fabricators, but I used Laguna Granite for my own…read morekitchen remodel. In addition to quartzite countertops, I did a shaped quartzite backsplash behind my stove, with an ogee edge detail; it came out perfectly!