If I could give negative stars I would.. this location lies about price and takes advantage of Spanish speakers.. a family member purchased a car from this location on 2 separate papers have different price tag and a crazy length of the loan... tried calling this location and they said to pay it for 3 months then can trade in for another vehicle. Avoid this car dealership and save your self the hassle. read more

Capitol Chevrolet - Auto Repair Near Me - Austin, Texas

I had the worst experience at this dealership that I have ever had over my 60 years of buying or leasing cars. The first salesperson was so terrible and so uninformed about the process that I had to ask for another salesperson to assist me. I spoke to the "Sales Manager" David. He was nice and I thought we were going to have a good transaction. He took down the information, apologized for a pricing mistake he had made in the quote and went up on the price about $1900.00. I agreed to the new price and said to move forward. I talked to the new salesperson and set up all the information they said they needed. I advised that my mother-in-law, 87 years old, would be coming in to get the car. It was for her, and all information was given to them about her. We set an appointment for the following day at 4 PM. She arrived at 4, and the paperwork was not filled out, the cat had not been washed and was not fully charged. She had to call several times to talk to me and I had to again give them the information already provided. Finally, after 2 1/2 hours they were able to drive out, but they did not get a full description of the features and how to use them. Horrible experience from beginning to end. I would never deal with these people again. They were pleasant but totally not what a person buying a car wants to deal with. On a 1 to 5 rating, I would give them a minus 2. read more

Terrible service department! They stripped my drain bolt using an impact during an oil change, but wanted me to pay ridiculous price for a replacement rather than comping what they destroyed. I ended up purchasing one from an auto parts store for 10% of what the dealership wanted to charge. Also, their online scheduling is always broken, I had to make an appt via phone, though I don't know why since I had to wait over 2.5 hours for a simple oil change. There's no accountability, no organization, and zero customer service. I will never come back to this dealership. read more

I want it to be clear as it Josh has written as though they have "made this right." They haven't. I'm driving 3 hours round trip to a dealership to have the truck repaired as GM customer service found a dealership to service the truck. I would read all of the reviews and understand the customer service stops once the check clears the bank. read more

Capitol Chevrolet - Auto Repair Near Me - Austin, Texas

I called about a used vehicle,worked a deal on it over the phone because I live 2 and a half hours away and confrim it with the salesman they run my credit and it was approved so the salesman send me a text confirming the time to meet for the next morning at 9:30 I left my house at 6:30 in the morning once I arrived they told me the vehicle had been sold , didn't get one phone call text or anything of that sort I would advise you never ever do business with this dealership read more

Absolutely the worst service in the world!!!!! DO NOT do business with them!! I have a brand new truck from them that I bought a year ago still under warranty. Every time I bring it in there they reset the code and send me on my way only minutes later check engine light comes back on. for them to fix it they want you to leave your truck there in line to wait for a rental! You can't set an appointment to take your truck in when they get a rental car. their solution is to extort you buying another vehicle which I'm having my lawyers look at because I've got the documentation and the conversations recorded!! The brakes don't work on my truck. It has all sorts of electrical issues. I bought a Dodge in La Grange. It also had electrical issues but they drove me a rental truck out picked my truck up and fixed it and brought it back to me. Never again these people are scam artist. Anybody having the same problems please reach out. This should be a class action lawsuit. They've created a system where they extort you into buying vehicles instead of fixing the one you bought! Very illegal!!! read more

Capitol Chevrolet - Auto Repair Near Me - Austin, Texas

Mercedes S. in Service REALLY SAVED MY SPIRITS and my day Long story short, I couldn't unlock my passenger seatbelt and I had no slack to release the tension; I make my way to service in a panic and hope it won't be a drawn out issue, (2-3 business days ) Mercedes heard me out completely, let me get the words off my chest, and reassured me she'd work hard to get me taken care of -- AND SHE DID!! Had me in tears because there is still good in the world CHEVY GIVE MY GIRL A RAISE PLZ y'all request her if she's available Thanks so so much Mercedes!! I owe you a pizza or something read more

Capitol Chevrolet - Wrinkled seatbelt, water just lid released; tension unlocked - Auto Repair Near Me - Austin, Texas

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Here is the long and short: We needed a new dually tire because we got a nail in our side wall. My husband called several days ago and we were assured that the appointment was set and the tire would be ordered. My husband very specifically made sure to get a verbal confirmation to that point. Showed up this morning and no tire. That would be fine except the service advisor, Lafayette, acted like it was my husband's fault. Like he should have known the part wasn't ordered because he didn't get an invoice... ??Like I said, my husband made sure to confirm with the dealership before he completed his phone call with them, that the tire would be there. They said yes. What else is he supposed to do? Hold your hand? Give me a break. They ended up ordering the tire and getting it in a few hours later. My husband then drove back to the dealership for a second time and was told by Lafayette that as soon as the vehicle that was currently in the bay was done, his truck would be next. To no surprise, that did not happen; another vehicle was pulled in (apparently it was getting upgrades, so they decided that was more important than what they told us). When he went to talk to the service manager about what was going on, he kept getting "not my fault. Not my fault. Not my fault" over the whole fiasco that has now taken up most of his day. We were just trying to purchase a $400 tire... worst customer service experience to date. Wildly immature service advisor that needs some retraining. We are also considering buying another Chevy. Not only will we not be buying the tire from CC, we will also not be purchasing a vehicle from them. Service advisor: Lafayette Turner read more

The salesman, Obi (Iheanacho Obinwanne), is one of the best I've worked with in many years of buying automobiles. His calm, cheerful demeanor and vast knowledge helped us through our late night visit to the dealership. He was patient and cheerful even though we ran into credit issues and helped us to be able to drive back to San Antonio the same night with our beautiful 2024 Chevrolet Equinox Premier at a great price! Also want to thank Moises, the finance manager, who worked diligently and patiently on getting all the numbers corrected, working way past closing time to get us into our new car. I definitely recommend Capitol Chevrolet. It was so worth the drive. Thank you all at Capitol Chevrolet! read more

Start by not keeping people's vehicle for 3 weeks and then you could move to answering a phone. Once it's bought you are in n your own for service. Good luck. read more

I lost my purse and needed a new key fob. I called and made an appointment. I arrived, and an employee explained that I needed several documents to prove my identify that would not normally be on my person or in my glovebox. The person on the phone when I made the appointment failed to explain any of this to me. Unfortunately, I had only out-of-date documents, and the employee was unhelpful, refusing to allow me to use his computer to get on the Travis County Registration website. It was not a busy time. About eight employees were sitting at their computers without customers. read more

Will never spend a penny there again. If you are looking for good sales and service, go to another Chevy dealership. There is a reason they only have 2 to 3 star ratings, with many others beyond myself having experienced horrific customer service. Save yourself the headache and go somewhere else. read more

Stay as far away from this dealership as you can!!!!! I wish I would have read these yelp reviews before deciding to buy our SUV from them. Sales person Alexa's was great but finance department is horrible!!!! They don't know what they are doing, they don't call you back if you have any questions or concerns once you sign paperwork. After calling 4 to 5 times in a day and I finally get someone from financing on the phone, they tell you one thing and then change it around. I had to go so far and record any and all conversations I have had with financing. We live 3 1/2 hours away and it looks like I will be having to drive over to the dealership to sit and talk to the GM Next week. Worst experience ever!!!!! read more

Avoid them. Sleazy sales staff with no integrity. And management does not care either.

Their service department is horrific. They refused to cover a part that falls under warranty. I first asked the tech that was assigned and he said he was going to check with the warranty "expert". He comes and claims that it is not covered, so I show him again the document and I ask to talk to the warranty "expert". They have me wait for about 45 minutes, as I keep asking to speak to the "expert". The "expert" then shows up with the document in hand and I start asking him questions about the coverage, he looks at me as if I am making up the information, so I ask him if he is the "expert" that he claims to be, and then he says that he is not, he is just assuming this responsibility while the "expert" is out of office. At that point I have been waiting an hour and a half to pick up my truck and go home, but I didn't want to go until I got some name down with the refusal to cover the repair. I requested to speak with the manager, and apparently, he was in a very important conversation with an angry customer (not surprising...), so they had me wait for another 30 minutes. During these 30 minutes, i can see that a few techs have met in a corner and they are discussing my case. Following the mini-meeting, they come running at me all happy with an explanation of why it is not covered, however, been in an engineering field I will not be fooled that easily, so I explain to them why their reasoning is faulty. At this point I just want to pay for my repair and go home, so then I suggest calling the police to get someone's name down and pay my bill, but then magically the manager is free to discuss my case. He shows up and asks me, again, about the document. I show it to him and he says that it is not covered, so I politely request that he places his name on the bill with a refusal statement, to which he replies that he will not include his name on the document, but he suggests to place Chevrolet's name instead. I had already discussed my case with Chevy, so I knew that they transfer this power to the dealers, so I explain why that is an unsatisfactory route. He then proceeds to walk me to his office to take, another "closer look" at the document. By now is very obvious that what they are trying to do is find specific wording on the warranty to refuse the repair, but I challenge every attempt he makes to rationalize his argument. My patience finally snaps and I tell him that I am just going to call the police and be done with this whole thing, and I explain that later on I will use his name so I can sue him to get my money back. I made it very clear that he is lying, manipulating, and preying on customers simply because they lack mechanical knowledge, and that this is not an ethical business practice, to which he reasons that he has a business to run....very enlightening... He ends up covering the repair, but I would make sure to take my business elsewhere if I were you... read more

Truly the most dishonest dealership I have ever dealt with. Marty was the sales rep dealt with. He test drove a Bolt EV last week, sticker price 26,500. I spoke with Marty several times over the phone asking when we came in today, I wanted the best deal he could offer me. My son's dad and brother went in today to attempt to buy the car. The 26,500 price was an internet price???? It suddenly jumped to 29,000. Not sure I get that. They went on and finally settled on a price and interest rate. Then the owner came in and tacked another 3,500 on it after it was finalized, which when was said and done became a 38,000 car. Wtf. This isn't any luxury car and do they feel people are ignorant. Huge scam. I wouldn't step foot in that place and I have heard from other dealerships how crappy and underhanded they are. Beware and stay far away and for God's sake don't be that desperate because they will only cheat and lie. Sorry you have to work there Marty, you seemed like a good person! read more

Another update..This is how many times I have tried to contact finance today. The receptionist got to were she wouldn't answer. Gave phone numbers and email address. NOTHING. I just need to talk to finance read more

Capitol Chevrolet - Now its some kind of oil leak on my 2022 truck! - Auto Repair Near Me - Austin, Texas

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Why am I being charged $37.50 from the car rental department? Rental was in the parking lot of my job all day, then I returned it. And my 2023 traverse is still making a wind noise from my driver and passenger side doors, when I go over 60mph. read more

I had a 9:30 am appointment. I got there before 9:30, told them I needed to wait for it, was promptly told it would be a 3 hour wait. Just over 4 hours later, I finally was able to go home. I was also told I would pay one price after using my credits, which was low I agree but then was blindsided but a different price at check out. This was the worse car service I have ever had. I will not be going here again. wish I could give 0 star. read more

Got sold a lemon, parts started falling out, brakes not working properly, sensors messing up and constant alarms going off due to sensors being messed up. They completely take advantage of people in rough situations. They act like they have your best interest at heart when in reality they put you in a rougher spot than you were originally in. Thanks capital for being the most shady people I've ever bought a car from. BUYER BEWARE! read more

Hilariously I was given an email from some customer support person that doesn't work. Make sense. Sales process failed. Email failed. read more

I would like to take this extra time to jump on yelp and leave a review for Capitol Chevrolet in South Austin Motor Mile. To the President of Capitol Chevrolet, Owner and than Management there. My Family (Randy and Donna Angoco) and I would like to give a huge thank you to AILEEN GARCIA, hands down the BEST and Phenomenal display of customer service. Very intelligent, patient and had an amazing personality of respect and making you feel important. The best part was how she never said "umm! Or I'm not sure".Aileen response was: Let me get the answer for you. That there is an Outstanding example of the attitude of great customer service. She was honest, and was direct and definitely confident. Aileen Garcia you are the BEST salesperson I've ever met. You are amazing!! Stay that way and lead by example.. I will definitely send my referrals to you. read more

Capitol Chevrolet - Auto Repair Near Me - Austin, Texas

Just wanted to write this review on how I was called on Monday, April 8 to take my vehicle for a car wash and a free gas tank By service advisor, Giovanni Aguilar I spoke to him that I was available Saturday April 13. He was so insistent that me and my partner both go I arrived Saturday around 2:30 unfortunately he wasn't even there to provide those services as promised I was very upset. I do appreciate, however Jennifer C. And Another service advisor that was there for taking care of this matter and I appreciate the Valette staff for helping me and my partner I appreciate Sandra and her car wash team for cleaning my vehicle super fast !! Amazing job!! read more

Capitol Chevrolet - Auto Repair Near Me - Austin, Texas

i live 200 miles away so I can't run down to the dealership every time I have a question. I call and get shuffled from person to person. The only people that have tried to help me are in Service. I will say if this was the only dealership left in the world I would drive a horse and buggy. Their new sales department is horrible. Don't buy from them. read more

Tried to sell my 2023 car with 1,200 miles here and Jessie Folk at the dealership pulled a bait and switch. I emailed him the price I was willing to sell at and he said the price was fair but had to inspect the vehicle. I sent him all info on the car and the VIN number and then followed up to say I will only come in to the dealership if he would buy the car at the price I told him beforehand. I wanted a no hassle transaction. He confirmed yes so I brought the car in. He test drove the car and everything was perfect. Car was basically brand new so of course it was perfect. This is where it got sketchy. Jessie offered me 15% less than the established price saying that when he entered the mileage into his data base it came up with a lower price. I told him that he knew before I came in the mileage (1,200) and every detail of the card so why did pricing change so dramatically. He really did not have an answer and I said that's a bait and switch. He tried to argue that it wasn't but it clearly was. He said I was being disrespectful because I was getting upset and I told him I was not being disrespectful that when someone just lies and waste a persons time they get upset. I wasn't yelling or threating just mad at such bad business practice. No one likes to get the run around but at dealerships like this, I think the just don't care. STAY AWAY FROM CAPITOL CHEVROLET! read more

Terrible place to try and buy a vehicle from. Found a Truck with a red tag sale line and they wouldn't honor the price. Added $3500 more and would not take it off for some ceramic coating and other options that wasn't listed. Then when it came down to financing. Wanted to charge me 8% instead of the GM Financing at 1.9% that I'm eligible for. Would NOT RECOMEND EVER for a new vehicle EVER!! Go to another Chevy dealer and ovoid this one! read more

Service was awful. The service staff would not honor the labor rate shown in the app. In addition, I waited for my truck for over 4 hours. When I noticed that the truck was finally finished, the service person could pull herself away from the lunch she was having to let me know. Finally, Capitol Chevrolet has a 3% surcharge on all credit cards....ridiculous!! read more

Their referral program is the worst .. I referred someone on the 24th of September who did purchase a vehicle.. since I referred them I was told that I would get the referral fee.. now it's November and I still have not heard a thing .. if they offer a program they should honor it.. I did email the name in the responses but never got a response.. read more

I don't think they really want to sell cars. Communication with them was horrible. I do not recommend dealing with this dealer. After reading the reviews on them I should've known better. I was dealing with Christine Canjay and Stephen Pratt, which neither of them seemed to be very competent. I don't know how they can get confused on what car I was trying to purchase. I gave an offer and both of them said they will present to their manager which to get to that point took entirely too long. My offer should've been dealt with within minutes after. I never heard back from either one of them via email so I text Christine asking for an update which I never heard back from her. So today I see the car I wanted to purchase has sold. Don't deal with them, save the headache and take your business somewhere else for a more pleasant buyer experience. read more

Jesse Polk, New Car Sales Manager at Capitol Chevrolet is top notch! He made sure I got the very best price for my 2014 Toyota Tundra that Capitol Chevrolet bought from me. He followed up with me and beat all the competing quotes. It didn't hurt that the truck had extremely low mileage and was in near pristine condition. This dealership exceeded my expectations and made the process very smooth. read more

Capitol Chevrolet - 2014 Toyota Tundra - pristine - Auto Repair Near Me - Austin, Texas

The only reason I gave them a 1 star is because I had to to write this review! I am handicapped and try to do as much over the phone as possible and told Tesha this upfront. First deceitful thing they do is not advertise that they add an over inflated protection package that is non-negotiable and do not tell you until you are excited and ready to purchase!! Secondly they seriously undervalue your trade!! I did hours of research and understand the business well as I worked in it over 20+ years ago. The car business has digressed to be even more slimy than many years ago. I even spoke with what they said to be top managers Abraham and Tyler who were aggressive about defending the lousy sales force to include the salesman Chase.Lastly communication is HORRIBLE to say the least!! I would steer clear of this place because the area has better dealerships. I know because I bought from one. read more

44 malibu's not one at the advertised price. $3000.00 over price. for wheel locks,tint,inside/outside protection. they said all cars go to 3rd party before the dealer........you decide..........NO THANK YOU.... read more

The promises that the sales team made are not followed through on the service department end. I have a 2018 Traverse that I love. I am glad that I bought it. I just wish that I had not boughten it here. The salesman promised that I would have loaner cars when I had to have work done under warranty and that I would have free car washes for the life of the car. These promises were either deceiving or outright lies. When I recently called to schedule an appointment for service, I was told that there may or may not be a loaner available to me, due to COVID. They cannot predict because the loaners are first come, first serve. It seems to me that they could identify which of their customers will need loaners and reserve them with the appointments. I suspect they know that they don't have loaners and use the "first come, first serve" as a ploy to cram as many service appointments in as possible. When I tried calling the morning of my appointment to see if any loaners are available, I reached a voice mailbox and never get a call back. This is the usual case for them. Apparently the service managers do not check their VMs regularly nor do they answer their phones. When I arrived there, I met a man who had been waiting for 30 minutes for them to pull up his car. The service department had misplaced his keys and it had taken them that long to find them. This set the stage for what I have come to expect from the mayhem of the intake area there. I waited patient in my car for 15 minutes with each person arriving to tell me that someone would be with me in a minute. I kept asking each person that arrived if they had a loaner car available, but no answers until the last person arrived to check me in. He knew there were not without even checking, so it is clear that the others did as well, and just did not answer me. Each time that I have had a service or repair there, I have asked for a car wash. I have received one exactly one time in 3 visits. The other times, they tell me they are too busy. I did receive a card for a free drive through wash at Genie, though. They do this often enough that they have had cards made. The salesmen should have said that they would provide free car wash cards for the life of the vehicle. That would have at least been honest. Every time that I go there, it is chaotic and the people don't seem to know what is going on. The last time that I had service there, it had fresh door dings on it, but I didn't notice them until I got home and into the sunshine. They were pretty easy to see and it was apparent that someone else had noticed them because you could see that the dirt around them had been wiped off (no car wash!) I spoke to my service manager at the time and upon his request, sent him pictures. He told me he would get back with me the next day. I never heard from him and he doesn't work there any longer. Please save yourself some pain and get service elsewhere. I am moving my business to another dealer. It's just too bad I didn't read the reviews on here before purchasing my car from them. It's pretty evident that they don't care about customer service. read more

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Lafayette at Capital Chevrolet is exactly the type of person you don't want working on your car. After weeks of waiting for them to diagnose and fix the problem- I get the car back literally exactly as it went in - spraying gasoline under the hood onto the engine. When I told Lafayette that it was danger and exactly as it was when it went in and Capital needed to come and get the car and fix it - here is his response- he let me know he wasn't the tech nor did he build the car (really?), and I could have it towed in myself and they would diagnose it..... This car is literally at risk of bursting into flames. I was picking up my child from school when it started spraying gas as before. Lafayette could not care less. Tells you all you need to know about him. We will see about Capital Chevrolet. read more

Capitol Chevrolet - White streaks is gasoline splattering- puddle under car - DANGEROUS- Capital couldn't care less AVOID - Auto Repair Near Me - Austin, Texas

I bought a car back May found out that my horn wasn't working Corey the sale man told me they do a top of the line check up on the car they didn't want to service it took it somewhere else to get it service found out that the horn wasn't connected so I went back to the dealership told them it was a human error on their part wanted to get reimbursed. Rafael Ayala Finance Manager Shake my hand and replied don't worry I will take care of it look right at my eyes, that was back in November I try to call him and email no response yet. Don't trust that individual read more

They only want to sell and once you sign the papers they act like you don't exist. I left a voicemail a week ago and asked for a callback and still haven't received one. read more

Made contact with Stephen Pratt (Internet manager) regarding a vehicle they had listed on the Internet. Made arrangements with him to come in and take a test drive. I set a specific time and date and when I showed up I was shuffled off to a floor salesman who spent an hour with me trying to find the vehicle. He never did find the vehicle and I ended up leaving. Business must be good in Austin to treat customers this way. My plan is to convey my story wherever I can on the Internet. the good news is they're plenty of Chevrolet dealerships in the Austin area. read more

My wife and I went there in April , they pulled our credit , tried to pull off some shady financial scheme to get us in to a car that we did not want and till this day are still running my wife's credit report for what ever reason is unknown but have reported it to the BBB. Finance office will not respond. Its a shame of how this place does shady deals. Never going back there to purchase anything from them not even a coke from the machine cause they might have rigged it too.. read more

This place sold me a new car that does not work. The battery has issues and they do not know when a new one will be in. I do not have the car yet I am making car payments!!!! This place is a joke. So much for trying to buy an American made car. Trust me go else where. Who wants to buy a new car and not have it and with no estimation of when it will be ready. They say they did not know the car was screwed. It had 16 miles on it when I bought it. Are they not responsible for a new car that doesn't work? It should work. This place is trash. I would give them no stars but i had to give them one to post this. read more

This was the worst experience I have ever had in any service department. I brought my car in on August 3rd - they said it would be diagnosed with in 3-7 business days. But that was not the case. My car was not looked at until around the 16th of August. My service advisor did not even close to promptly answer any of my calls or messages. There was zero transparency nor communication from the service department. The only way I knew what was going on was after I left a message with the service manager. And he would call me. So I left my car there and told the part came in on the 16th. There were things on the we owe that also needed to be done. And I was told that every thing was addressed but that was a lie. When I got totally exasperated and after spending close to 600.00 on a car rental for this whole time, waiting for my car. I went to pick it up this Morning and was told that , the used car manager not my sales man was no longer working there. So I am very angry . And was not informed of this . They held my car for almost an extra week. Doing nothing. A mechanic did not look at it until 14 full days of the car being there. Anytime during that time I could have informed me that they could not complete the we owe. But my service advisor sent me a text saying it was all completed and was waiting to do the paint chips. Which was all a big lie!!!!!!! This is insane!! My 2nd key was not made , which he said it was. My car was not detailed like he said it was . Nor the full tank of gas This is the most Horrific experience I have ever had. The blatant lies and the lack of any communication. And the kicker is that I have worked in the service department at Ford and Chevrolet for about 5 years. And I know how things are supposed to be done but this department is definitely the worst I have ever encountered. If I could trade my car, I would buy a new one not at Chevrolet at all because this experience was so horrible. read more