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Capitol Chevrolet

2.3 (642 reviews)
Open 9:00 am - 9:00 pm

Services - Capitol Chevrolet

Auto maintenance

Oil changes

Auto repairs

1 More Service

Routine automotive maintenance

Capitol Chevrolet Photos

Recommended Reviews - Capitol Chevrolet

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Reviews With Photos

Estela K.

Mike, Chris and Lisa were very helpful and professional on explaining everything clearly to getting me approved

Moises A.

Capitol Chevrolet advertised a vehicle at a discounted price online with only tax, title, and a $225 doc fee disclosed. But when I requested a buyer's order, they added over $3,100 in non-optional dealer-installed accessories that were never disclosed in the ad -- including $899 paint protection, $299 wheel locks, and other inflated charges. When I pointed this out, they refused to remove the add-ons, despite the fact that I never requested or consented to them. Mandating dealer add-ons and refusing to remove them is illegal under the FTC's CARS Rule (16 CFR Part 463) and the Texas Deceptive Trade Practices Act (DTPA § 17.46). This is a classic bait-and-switch tactic, and I'll be reporting Capitol Chevrolet to both the Federal Trade Commission and the Texas Attorney General's Consumer Protection Division. Don't fall for this -- you have the legal right to decline add-ons and purchase the vehicle at the advertised price. If they do this to you, report it.

Higher/Current Price (even though they haven't and CAN'T SEEM TO SELL??
Kristina D.

*There's a REASON MORE THAN HALF of their reviews are 1 STAR!* This is copied direct from the Google review I submitted last night, and will be added to as needed/warranted/allowed. A Dealership That Doesn't Want to Sell Cars? (Yes, this is just Part 1 / Day 1...) I have never been more baffled by a dealership's inability -- or refusal -- to complete a sale with a documented, ready-to-buy customer. I'm a repeat Capitol Chevrolet customer (previously purchased my 2020 Tahoe here). I came back fully intending to give them my business again for a 2025 Blazer EV RS that's been sitting on their lot for weeks, I believe even MONTHS! The vehicle was discounted even more than previously (likely due to it being the last RS and inability to sell) on their website, June 22, 2025 at $46,480 (see attached screenshot). I had begun my inquiry almost a week prior on that specific vehicle, provided full trade info (including payoff, mileage, photos), and asked for a clean, structured quote. I was told a "corrected number" was being worked on. Then... nothing. Fast forward: No quote. No breakdown. No follow-through. Just silence and excuses. When I finally got a quote -- it was vague, now included $1,913 in dealer add-ons I never authorized, a placeholder trade value not based on any real appraisal, and no breakdown of my clearly eligible incentives (GM College, Costco, Non-GM Owner, Federal Tax Credit, etc.). When I questioned the lack of acknowledgment for the $11,000 discount that was advertised and screen captured, I was told, "They do not do old advertisement that we no longer are running." Really? This price was live WHILE I was actively waiting on a quote that never came. So whose fault is that? Mine... or Capitol's? Even worse -- the vehicle is STILL on the lot right now, but the price has since crept back up (screenshot #2 shows the new $48,480 listing as of today). Why reduce the discount, fail to engage a serious buyer, and still hold inventory that could have been sold -- twice over? The communication from sales staff has been dismissive, inaccurate, and unprofessional. Management has yet to directly engage despite numerous escalations -- and the General Manager email I was given by staff literally bounced back as "undeliverable." You can't make this up. I'm prepared to post an update each day until Capitol Chevrolet leadership decides whether they care more about moving inventory... or ignoring customers. I've done everything possible to give them the benefit of the doubt. But this dealership has not earned another dime of my time or trust-- not without serious correction. To be continued...

Worst customer service and terrible communication. Talked with Juany to buy 2 cars and worked on this deal all day giving them everything they requested while I was at work to purchase 2 cars just for them to sell it because I wasn't there in person even though I worked on this deal all day. Was told just because I want there in person and someone else does, doesn't matter what I was working on they'd rather give it to them. I'll be making our vehicle purchases elsewhere with respect.

2020 GMC Sierra Duramax 3.0 Texas Edition- That apparently needs a whole new engine.

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3 years ago

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9 months ago

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3 years ago

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2 years ago

Avoid them. Sleazy sales staff with no integrity. And management does not care either.

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11 months ago

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Page 3 of 17

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Ask the Community - Capitol Chevrolet

Review Highlights - Capitol Chevrolet

If you like dealing with a mid size family run dealership you will love your car buying experience at Capitol.

Mentioned in 17 reviews

Read more highlights

South Point Hyundai

South Point Hyundai

2.5
(493 reviews)

JD in parts is the absolute best, she always seems to find me the parts for me that I need every…read moretime without any doubt. I trust her completely and she goes out of her way to find all the parts I need, so thank you very much JD.

I recently had a poor interaction with the parts department over a core charge on a transmission…read more Upon dropping off the new transmission my core was not ready to pick up 6/17/2026. I called and spoke with JD about writing two separate checks so I could get my core check back when the core was picked up. She informed me that was not possible. I have never worked with any dealership in the past that charged a core charge when picking up the transmission core at the time of drop off. Or that would not allow the shop to get the check back when the core was picked up later. When the driver showed up later in the day, he brought my check back to me and picked up the core. So, I assumed there was no issue in rewriting the check for the proper amount and retaining my core charge. Which is normal practice in this industry. 6/18/2026 JD called my store with unnecessary attitude about the core check. Had she spoken to me properly I would have tried to understand and helped her by writing a core check. However, she was extremely loud and rude. I asked the parts manager to follow up with me instead. Whence Jim the parts manager called me; I wanted to have a de-escalation and normal call. However, Jim also got blatant and rude whilst cutting me off mid conversation. It seems neither the parts sales rep nor the manager knows how to conduct business and speak appropriately to customers. Especially if they are asking for money. It also seems this business is hard up for money and relies on its customers' core bank to keep afloat. Shady practices and rude staff lacking composure and self-control!

South Point Dodge Chrysler Jeep Ram

South Point Dodge Chrysler Jeep Ram

1.9
(444 reviews)

Bought a new jeep in 2024 Excellent salesman and jeep is…read morestill working top notch . Financing was smooth,didn't take all day., Traded in

Evening all. I encourage people to read this review and then decide if you wish to do business…read morewith South Point Dodge Chrysler Jeep. I recently took my Jeep there because a noise was coming from the rear of the vehicle. Despite their horrible reviews, I thought that it couldn't be as bad as the reviews. I was wrong. I dropped vehicle off on a Saturday am - Phillip said they would take a look and call. I didn't receive a call from Phillip Saturday but did receive two calls from the dealership trying talk me into trading my vehicle, trade it before maintenance fees etc and before the mileage eats the value away. Interesting but, the vehicle has the "max" warranty plan. I called on Monday, no status - Tuesday - received an estimate for almost 8k...with a bunch of stuff to do - even though most of it had been done within the last 100k. Anyways - talked on Tuesday...Silence till Friday when I called enough to get a response. Phillip said it should be out by the end of the day. No news Friday, Saturday and could not get anyone to call me Monday. Tuesday - took the day off to go to the dealer for a response. The adventure went from bad to worse. I arrived around 1000 am - tried to find a parking spot. All the parking spots next to the building were filled with inventory, to include the 4x handicap spots. I parked in the one spot left in front of the door - marked visitor. A couple of people came out of the dealership and told me to move my car. I identified myself as a disabled veteran and that they had parked vehicles in the handicapped spaces. The response - there is a space at the end of the second row in the parking lot. This response - you have to judge for yourself. I moved my car and then went into the dealership to find a manager - amazing - none to be found. So - I then went to find Ashley - Customer Service Manager. Ashley went to find Phillip- who was with a "customer". Then Ashley took me to Ivan who could not reach Phillip. We ended up walking into the garage bay to try to find out the status...The tech thought they had the parts, but wasn't sure about the specific parts they were replacing....Going to save the additional writing, you get the picture. Vehicle was finished Tuesday afternoon. Called back to discuss the parking issue - tried to talk to Walter the GM - no response, finally spoke a sales manager. Also sent the Southpoint President a note - no response.

Capitol Chevrolet - autorepair - Updated June 2026

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