I would typically not leave a review unless a place was horrible, but had to create an account to help save other people from this place. If you have an option to take the bus or Uber everywhere, I would definitely bet on that instead of buying a car from them. At this point, a bike would be more reliable than a car purchased from this dealership. I have had great experiences at other DGDG locations. I would specifically avoid this location. We purchased a used car here in 2023 and were promised they would be able to fix any mechanical issues that came up if we brought it back to their dealership. They sweet talk you into buying their maintenance package and extended warranty. Less than a year later, we're having issues with the car starting so we brought it back into the dealership. It took them over 40 days to contact us to let us know they couldn't fix it because their mechanics only work on Ford cars. Okay, well don't sell used cars from other companies and don't say you can fix it. They want us to come to the dealership to pick up our car that won't start to bring it to another dealership by ourselves. Well, maybe you could have sorted that out within the first week of us dropping the car off instead of 40 days later. I was a victim but save yourself #run. read more

Gustavo Cruz was amazing. Easy to work with, honest, and no BS. The whole team has mad the entire process super easy. read more

We have owned Fords for years and the last 6 months were a disaster: 2016 Explorer (125K miles) - $6000 water pump replacement 2016 Explorer - (132K miles)Crankshaft key broke off block. Told we need a new motor, if one can be found (est $10,000-$12,000) It was easier to just replace the vehicle (Explorer) which we did. Then this past weekend my wife took our C-Max in for regular service (oil, filters, wipers, rotate tires). She was the second appointment of the morning. At 3pm or so we went to the dealership to find out the status of the vehicle. At that time she was informed they were unable to rotate the tires because they were afraid to crack the lug nuts. Her service advisor informed her, "its common for the lug nuts to swell due to mileage (105K miles) and crack." However, if she wished to purchase a set of new lug nuts for $300.00 they would gladly rotate the tires. If this "swelling and cracking" were a known common problem would that not be a factory issue not a consumer issue. Anyhow, we are done with Ford. Done with 100K mile broken motors, and swollen lug nuts! read more

Ford as a company is a gigantic dumpster fire, and this dealership is a perfect reflection of the company. They sold a lemon to me in 2014 and it has been a nightmare ever since. Recently we got a letter in the mail about a recall to fix a chronic issue with the car. Holy smokes, we thought, maybe they're finally going to do right by their customers and be accountable! So we take the car in and they're actually being pretty nice! They say they need to run a diagnostic to determine the issue and if it's not the chronic issue, we'd have to pay for it. No biggie. Couple days later they call and say it's not the issue after all and by the way we did two diagnoses and are going to charge you for both. Ford has a great model! Sell lemons and charge customers hundreds of dollars to confirm the car is a lemon! AVOID FORD AND THIS DEALERSHIP AT ALL COSTS!! read more

The team at Capitol Ford kept their word throughout the entire process for me to get my new F-150 Lightning. From Reservation, to Ordering, to Delivery - they were always upfront and clear on what I would expect. It's been a week since I picked up the truck, and I have had zero buyer's remorse. They were no additional markups on my vehicle, and although they offered many other options and services available to me for purchase, they never once made me feel pressured. It allowed me to make calm and rational decisions which I SUPER appreciate. Dale and Stephen were very patient with my endless questions from reservation through shipping; Gerry was super thorough and knowledgeable during my pick up and purchase; and Rachel was detailed and reassuring during the finance portion. All of them were true to their word at each step. They deserve some praise and recognition. read more

Capitol Ford - Car Dealers Near Me - San Jose, California

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They make u write a review to cover up there tracks Sale fraud read my other post be care full people if u bought a care from here make sure u do a deep background check and make sure u didn't get scammed as well Check car fax miles maintenance and how long they had the vehicle for we got scammed and now taking them to court thanks to our attorneys for all the help read more

Ok let me tell you! When I give a standing ovation for customer service and support I must have had an over the top experience at the place. This place really went above and beyond to ensure that I got not only what I wanted but what fit me in the end. I was head strong on getting a specific make and model and when I saw it and test drove it I felt differently. They were super patient and gave me every option they could possibly give me. HIGE SHOUT OUT TO RACHEL MURPHY! She was so patient as I was trying to make my decision also giving me even more options. Our house will definitely be going back to her! read more

I always have the worst service. I tried to give them the benefit of the doubt again to book a service and they forward me to unavailable associates or hang up. Absolutely frustrating. I wish I can go to a Ford closer to home but this Ford is unreliable. read more

Josh is my "go to" guy at Capitol Ford! He is extremely helpful, professional & knowledgeable! My second experience with Josh & no accident that I'm a repeat customer! Thank you Josh! You're the best! read more

Just bought a '25 escape. I highly recommend Andrew B. No pressure and very helpful. Paperwork with Wally was quick and easy as well. Probably the best car buying experience I've ever had. read more

I don't usually write reviews. But this one I have to let people know. Story is simple, sent a car for quote, sales give me a good price. Went there to place the order with a self printed window sticker. Sales start to work on a final price with me. Then I found it's not the car I've been talking with. I pointed out, sales said some "oh I thought " bullshit. It might be common practice for a dealership, but I hate to be treated as a fool, especially in the very first step of the process. No trust no business. Never going to buy anything in this dealer. And I will try my best to let others know about this read more

Capitol Ford - Clearly asking for a quote for a truck - Car Dealers Near Me - San Jose, California

We just purchased a 2023 F150 Lightning Lariat from Patrick Lawson @ Capital Ford. Patrick was very helpful by keeping us informed of the vehicles available and negotiated our trade-in by text messaging, even before we visited the showroom. We were most impressed, when we witnessed Patrick skillfully and thoughtfully helping an elderly customer, who had purchased a car the day before from another salesperson. He needed some technical assistance setting up his radio and reviewing some of the new car features. Patrick enthusiastically stepped right up to help him, while we were waiting for our paperwork to be completed. The car buying process can be cumbersome and stressful, but Patrick made the experience as comfortable and pleasant as possible. Thanks again Patrick! Kerry & Liz Knight read more

Capitol Ford - 2023 F150 Lightning Electric Lariat - Car Dealers Near Me - San Jose, California

Lying sales people. I bought a car from Robert Green and before purchasing the car I was promised they would order a new trim piece that's broken on the car. Their parts department even called me to tell me the part was there, and told me to come in. I arrive and then they change their story that they didn't order the broken piece as promised but "will try to fix the existing broken piece." This was not what was promised before purchase. Do not buy from them, they'll lie thru their teeth. read more

I've had several experiences at this dealership and can say with some certainty I would never buy from them. Partly that has to do with them being part of DGDG... which is, imo, one of the worst dealership chains to buy from. let's start with a repair situation. we had a car taken there by a body shop for repair/evaluation. they left it sitting on the lot for about a month only to say they couldn't fix it and basically said the car should be junked. ridiculous! funny thing is, we traded the same car in to them later and they gave us a pretty good price for it. buying experience here was meh. sales guy was nice, but there was for sure some weird things that happened. example - when picking up the car, it hadn't been fueled up yet. so the sales guy goes with the buyer to the gas station, then leaves the car key on the roof of the car and leaves in another car. did he bother to say he left the key in a monumentally stupid place? nope. one would assume it's IN the car, right? so buyer drives away, key falls off, gets run over. dealership refused to pay for a replacement saying he should have known it was on the roof. what???? i was recently looking for a new ford suv and went here to look at options. i was very interested in the bronco first edition... until I saw they wanted a $40,000 "market adjustment" added to the sticker price! give me a break! then I see that pretty much all of their cars have some kind of markup on the sticker price. supply is low, so they've gotten super greedy. it's insane. no way. i did my test drive, then went and bought the car at an unrelated dealership. read more

"We're doing 8 over for those!" The older salesperson's voice bellowed at us, looking at us momentarily, then back to his phone, shuffling. I had asked if we could sit in a Mach E because we are curious about them as a next car contender. He coughed out their markup, barely acknowledging our presence. We had just arrived to see and sit in a full size Bronco and a Mach E. Neither car was available for us to see or touch, despite my partner and I standing near two Broncos that were proudly displayed at Capital Ford on a weekend afternoon. The younger salesperson stood near us and the freshly arrived base-model four door Bronco on the outdoor podium, clutching an iPad nervously. He did not ask us for any of our information, despite a sign in/start screen being visible on his device. We tried to make conversation and ask if we could see inside this truck or a Mach E - he and his colleague seemed disinterested in our arrival and made the answers to us brief. The salesperson pointed at a Bronco Sport (different model) and said he could open those. He seemed to have a tough time distinguishing between models. We really wanted to see the inside of the truck with its window sticker and pricing proudly displayed. My GF peered in the window of the truck to get a better look. 'It's sold... so ... maybe come back when you're ready?' he said. He also said if we wanted to see more of them we could look online at Ford's website. No "sold" sign was visible. I felt like a scolded child touching something in a museum. We were not offered anyone's name, a business card, or for any follow up on our interest during our drop in visit a couple weekends ago. I'll avoid this dealership in the future. I hope Ford goes to a direct sales model soon so more buyers don't have to experience weird visits like ours. read more

Very efficient, no pressure experience dealing with Edgar Valencia who helped us to buy the car there. Highly recommended professional. Paperwork process was also very painless. All in all a very positive experience and considering many choices it was worth an hour drive to that dealership. read more

I had the best experience at Capitol Ford. I was considering purchasing a used F150. Everything looked good, CarFax showed no issues. While they were going through the prep (the truck was new in the lot), they found some issue not reported on the CarFax report. They 100% did the right thing and made me aware if the issue (which I don't think I would have found on my own). I decided to pass on that particular truck and bought a different one instead. One frequently hears about a dealership cutting corners or worse. This has shown me that Capitol Ford is the kind of dealership I will continue to use in the future - honest, ethical, and more than fair. Josh, the Salesperson did a great job helping me get everything I was looking for. I highly recommend Capitol Ford. read more

I do not recommend this service department. First off I was sold a truck that had paint damage that I didn't notice because I bought the truck at night. I later take the truck back to have the paint fixed by Capitol ford and when I get the truck back the back up camera did not work. I was told the back up camera stopped working because of a recall. I thought this was weird timing but I had no other options. I have waited 3 months to have ford come up with a fix. Today I took the truck in to have it fixed and when I picked it up the back up camera still does not work. I was then told by the service advisor, they was no reason to check the back up camera after the recall software update fix. How incompetent of a technician/service advisor do you have to be to bring in a vehicle for a recall that is supposed to fix not having a backup camera, you do the update and as you are backing it out of your stall realize 'wow the backup camera doesn't work still after I did a recall that supposed to fix not having a backup camera'? read more

Stopped at ford to look at a used suv and walked out with a Brand new mach e suv thanks to Gustavo. Great customer service and very straight forward and to the point. Really enjoyed making business with him. Got me a great deal! read more

Robert was amazing. Answered all of my questions regarding the car, he's so knowledgeable and funny! Amer was fantastic as well. He was so patient and kind with me through the financing process. I also want to thank Andrew and Joe for their help. Can't believe I finally got the car I've been wanting for years! Couldn't have asked for a better experience. read more

I am two days into my time with my brand new Ford! Thanks to Gerry and the sales team who helped put me in the driver's seat. I wandered in after a workout to check out a new car, they gave me plenty of attention and helped my get to know my new car, didn't pressure me at all. I went home, thought about it, and bought the car two days later. I appreciate the combination of plenty of attention and zero pressure. Not every sales team can find that balance. I feel appreciated and valued. I'm so happy I walked in to Capitol Ford this week! Great experience from start to finish. read more

The worst customer service ever. Ive purchased 3 vehicles with Ford at different locations and this one is by far the WORST. All the sales agents are sexist and rude up until its time for you to pay up. Be prepared to have all the men working at that location Belittle you especially if its for anything else other than you paying them their big buck commissions. These sassy men will give you attitude, walk out of their office & be on their phone right infront of you in the middle of a transaction. They refuse to pick up the phones, answer their emails or do their job in general. They have a bunch of incompetent people working that location. Take your money elsewhere. read more

Capitol Ford - unprofessional agent :) - Car Dealers Near Me - San Jose, California

Cool place. I mean, a rival dealer just a block away has a coffee machine, tables with USB ports, and lush lounge seating under a huge flatscreen, but I'm going to buy a Bronco, not hang out with Chandler and Joey. This place had no pressure. I was completely ignored the first time I looked at the Bronco (which may sound bad but was awesome). The second time on the lot, a super chill Joseph Ortiz showed me the car. He let me take the car alone on the freeway twice (I wanted to go again with the top down to be sure). He asked politely if I wanted to go in and talk numbers with no hard sell, no guilt trips, nothing suspiciously fizzing in my glass. Everyone, including the straight-shooting friendly finance manager Oscar Blanco and the sales manager, has a refreshing "buy it or don't- whatever makes you happy- I get paid either way- look a squirrel!" attitude with no hard sell. Sure, I felt the trade-in quote was too low to accept and negotiations involved the unavoidable "Let me talk to my manager" (a friendly Ryan Abbasinia), but this is my second DGDG experience in less than 13 months, so I know they are (or seem, if you are cynical) more concerned about customer satisfaction over landing the sale, which is why I wholeheartedly recommend DGDG even if you don't get a Ford. PS. This is my first time getting looks with my Bronco. It's ether the design or the "My Pillow Guy 2024" bumper sticker. read more

Capitol Ford - 2021 Ford Bronco! - Car Dealers Near Me - San Jose, California

Walked in for my appointment for my ford mustang gt and got helped right away by Jesus the service rep. Very professional helped me quickly and recommended me services for my vehicle would recommend this ford for service read more

Went in for a small Service. 2nd time to this dealership and they steal my Registration Sticker right from my Van! When I ask they ignored me saying they didn't record the plate... bunch of frauds over there on Capitol Ford registration was $800 for my van btw thanks ford! read more

Just purchased a Used Tesla from them. Howard was great and straightforward! Made the decision super easy and comfortable. I would have given it 5 stars, but I did not get any service like fully charging the tesla, or getting the car washed after I purchased the vehicle. But overall, Howard is the man! read more

My visit at the service center was quite positive. My advisor Jesus Murguia was focused and efficient. Great advice on what was needed to be done with advice for future service calls. All in all I was happy with the service appointment making it a painless experience, read more

Great Customer service would recommend Gustavo Cruz. Bought my 2024 F150 single cab with them transact went smooth no issues Update: Sales person was terrible went to order the truck and they took the order and told me they would keep me updated, never received any updates from him. Sent him an email and gave him a call never answered or called me back. Truck was delivered and never called me just because I called and they told me it was ready. He told me he would get me an extended warranty on the truck for free did all paper work and was told nope that I had to pay for it. However he told me to give him a 5 star review and if it wasn't 5 stars not to leave one. He called me after I left to not forget about the review. I had a question about my truck the next day called him and never answered and never got back to me.Gustavo Cruz. He made me give him a good review while we did paperwork. read more

I received a letter stating that my car has an airbag recall, I called ford to make an appointment as soon as possible they told me that Ford Capitol have it. I need to fix this, I ask my job if I can get a dayoff because this is important. 5 days later after getting an appointment, went to Ford Capitol and in my disappointment. I just went there to tell me that they dont have the parts and ask me if I can come back tomorrow. I told them I cant. He got back at me saying comeback nextweek we will call you. Ford dont respect your time, they have 4 days to tell me that they dont have the parts so that I can just come back to work. Every hour is important to us, and I dont know if next week if we will have the same schedule To fix my Airbag recall. I dont feel safe driving my car knowing that my air bag is not going to work incase of accident. read more

Car buying experience at it's very best. Special shout out to Gerald Knapp & Rayn (Sales Manager) - They are extremely helpful. From the time I sent Online enquiry till I walked out of Capitol Ford with my new Mustang, Gerald was always there to help. He did take that extra step to make sure I am happy with the car I am purchasing. Thank you Capitol Ford for the amazing Customer focused service. Without a second thought I will recommend everyone to Capitol Ford. I hope Gerald get a thank you note from Capitol Ford for ensuring that the Customer is happy with the purchase. read more

Capitol Ford - Mustang - Car Dealers Near Me - San Jose, California

We brought my wife's car in for some warranty works, only thing they fixed is the Sync 3... rear seat has some stains we don't know where is coming from, so I asked the advisor to check it, guess what? They did not find anything that cause that stains. So I went home and took the back seat cushion out and I found where is the stains coming from. Tech failed to do their jobs, to whoever worked on my car you really need to do back to training or something, because you suck? Anyways after my wife picked up the car, car is not washed, nor clean... has tree saps? Everywhere on my car... had to paid for full detail for that... you guys really need to get your shxt together and do better.... read more

For once, the stereotypes are all true; the service department here is misleading, slow and unpleasant to work with. The smiling charlatan of a service advisor played all the games of bait and switch pricing, overcharging and blaming someone else when errors were pointed out etc. Giving 3 stars since my vehicle has overall been reliable read more

Hello I want to thank Dale Kryst (salesman) for all the hard work he did to help us purchase our new agency Maverick Hybrid. Dale worked with us for about two weeks, he always kept us updated and also made sure we knew where we were in the purchasing process. Dale also delivered vehicle to us. Selling to a government agency takes a-lot of patience and understanding of our process in purchasing a vehicle. I would recommend Capital Ford to anyone. Make sure you ask for Dale for best service. Thank you Dale Luis read more

Capitol Ford - Maverick hybrid - Car Dealers Near Me - San Jose, California

Called into the service department-- let them know my vehicle was overheating. They took it from my employee and assumed he wanted an oil change, and changed oil WITHOUT contacting or any written/ verbal consent. They then called and made me aware and I said "I do not want to pay for an oil change since that is not what I called for." Zachary Rosa says "My mistake I will not charge you." Two days go by with no communication from Ford. I call on Thursday, Zachary says I will call you back. Surprise, no call back that day. Then two days later Saturday Afternoon they texted saying what was wrong with it. By then I did not want to leave my truck there due to lack of communication and terrible customer service from Zachary Rosa. Wednesday I pick up truck and they want us to pay for oil change. They argue with me back and forth until service department closes and I just paid for oil change simply to get my vehicle back. Called Thursday morning and spoke to manager in Service. Manager says " I talked to Zachary and he says that you signed for oil change." How did I sign for something that I did not drop off? Get this-- two months ago I take a different work truck to ford to fix an overheating issue. Zachary kept the truck for two weeks before finally communicating and said it needed a whole new engine?? Surprise! a second opinion saw that it was only a leaking hose. The issue was fixed within 3 hours for a total of $175. read more

Josh sold me a F150, I called the dealership and I spoke to Josh Schmidt, he got me the deal I wanted, and had all the paperwork ready for when I got to the dealership, the truck was detailed, and gassed up for my drive home. I highly recommend them read more

Capitol Ford - My new truck - Car Dealers Near Me - San Jose, California

On January 31, 2021, I purchased a new Ford from Capitol Ford. My salesman was Gerald Knepp along Stephen Minchell. I emailed them for several days before coming to an agreed upon price since I live 3 hours away. Once the price was done, I came to Capitol Ford and met with Gerald and Stephen. The transaction was smooth with no surprises, bait and switches or gotcha's. I was in and out in a reasonable amount of time and am very happy with the car. Capitol Ford would have gotten 5 stars from me but there was a small but preventable paperwork error in the F&I office which took almost 2 months to resolve. Minus that hiccup, it was a 5 star experience for me at Capitol Ford. read more

Capitol Ford - Check for overage DMV fees - Car Dealers Near Me - San Jose, California

We had a great sales experience with the purchase of our niece's first car last year, but after several issues with the car, and after being reassured multiple times that the extended warranty we purchased could be used at the dealer, they have refused to do what they said they would do after having the car for over a month. I don't recommend frequenting this business and I will never patronize DGDG again. They seem to be good at selling cars but not good at standing behind their sales or supporting their customers. read more

Just purchased a new Mustang Mach-E. My salesman Martin Cuevas was the best! He negotiated a great deal for me, and matched a competitor's deal. He went out of his way, to earn my business. Please ask for Martin Cuevas. Five stars. read more

I was ready to order the electric Mustang and thought I'd do it trough Capital Ford, as Ford stupidly requires the selection of a dealership for an order. The sales team of Capital Ford has no idea about the car or how to sell. They didn't answer one question straight or accurate and were simply running one playbook: try to bring the customer into the dealership. I ended up taking my money all the way to Walnut Creek as the people in San Jose were impossible. Save some time and nerves and go elsewhere. read more

They ask you for a lot of downpayment and that you will get a check of thousands of dollars but NO they just say that so you can spend more money for them. They never respond after they sell you the car and will not help you after you bought it. They ALL TALK! read more