Unprofessional work, no attention to customer's property. Didn't clean the car after work. No attention to customer's property. read more

Capitol Ford - Car Dealers Near Me - San Jose, California

Purchased an EV through them. Was supposed to receive the vehicle tax free, but they charged me for it. I was told by the Clean Cars for All program to send them an email and a PDF they needed to sign but none of the sales managers have been responsive. Straight up ghosted. read more

The service director, Eldin Pasic is a real piece of work. We took our raptor in for a long block repair quoted at 19k. They sat on the truck for 3 weeks before starting any work and cited multiple excuses. We had 4 missed completion dates and wanted to express our frustration, Eldin came out very aggressive and was not willing to take any accountability. We got the "sorry you're disappointed". He was utterly rude and disrespectful. Do not bring your business here. read more

Very bad experience with Capitol Ford on capital express way. Bought a Explorer there bought a extended warranty they failed to tell me I had to bring it back to them. I'm a retired handed cap vet . I asked them to release the warranty so I can take it to dealership closer to my home they said no witch they can release now I have to drive from fremont to south san jose and sit for hours with a very bad back thanks capital ford you really care about your customers not just money. read more

I would like to say that I had an awesome experience buying a car at Capitol Ford on 6/21/2025. The Sales person Martin was very friendly, knowledgeable and very helpful through the entire process. I would say that "He knows his stuff!" When it came time to pay for the car I needed to drive home a short distance away to retrieve my check book. Martin was so kind and willing to drive and deliver my New Car to my House.for me. Wow! Thank you Martin! I appreciate you and all that you did for me! Kindest regards! Christine Belanger read more

IF you are planning on selling a Car here at Ford Then bring your blankets and pillows because they take for ever for all the paper work. My god I sold my sons kia soul in salinas dodge and they were in and out within 30 minutes. Im now at 2 .5 hours and still havent got nothing done yet. They must not care about their customers and obviously dont care about getting a 5 star rating review. The salesman was nice and polite but dam come guys. We any got all day long. read more

Parts department is so helpful and patient. Sometimes I am not sure what part is called and they are patient and still help me out. Thank you so much for all your help and expertise. read more

I've heard positive and negative things about this service center. This was the third time I've used them and all three times have been great. Michael B was my representative the last two times and he is always super helpful, professional and has a great attitude. I went in this time for an oil change and tire rotation. Make sure you make an appointment, they honor those for sure. It was a Saturday morning and they were a little short staffed but Michael was great at letting me know and everyone there was working hard. The lady who was helping as well was great. I'm excited to have a service center close to home I can count on. read more

Update: Although much later than anticipated, the Service Director, Eldin, finally responded to my email and proposed several options to make up for the poor experience. However, this does not restore my confidence in returning for future services. A corrective offer after a negative visit doesn't compare to the assurance of getting the job done correctly the first time. ________________________________ Original Review: I brought my new Maverick in for the recall work as well as a few other battery/electrical issues. When I got the car back, everything on the back seats was pushed to the floor, my kid's car seat was detached and laying on the seat, the passenger seat was left in an obnoxious position/angle, audio wires were disconnected, a main wire under the steering column near the pedals was disconnected and not reconnected, as well as the car was not run through the onsite car wash. Overall, the job seemed sloppy. A few days later, I received a marketing email from the Service Director, Eldin Pasic, soliciting a glowing 10/10 survey response for a service review survey that was soon to hit my inbox. He provided his email address in the message should I have feedback based on my visit. I sent him an email with the details listed above and, a week later, still have not received a response. Apparently, not only are they not concern with negative experiences, they also don't care to respond to this kind of feedback. I will be addressing my future service needs at Frontier Ford. read more

I have been using Capitol Ford for about 10 years now for service on my vehicles. Most recently, my son inherited a Maverick from his father who had recently passed. Since my son lives in Southern CA, and the truck was in the San Jose area, he asked me to look into selling it. I approached Capitol Ford, and I was connected with T'erra. She was sensitive to our situation and the fact that there was still an emotional connection to the vehicle for my son. She guided us through the process of transferring the title on the pink slip and even made it possible for my son to sign off on documents remotely. She was extremely patient and never pressured us at any point. She also went above and beyond and helped us transport the truck to Capitol Ford since I was recovering from surgery and couldn't drive. I am so grateful for T'erra's professionalism and kindness during an emotionally challenging time for us. Additionally, years ago I switched to using Capitol Ford service on my older Ford SUVs when local independent repair shops were unable to fix issues on the vehicles. Their pricing is fair. They have excellent customer service, and they were always able to fix anything that had gone wrong. I will always send anyone I know who has a Ford or wants to purchase or sell one to Capitol Ford. I highly recommend them! read more

This review is for the salesman Dale and for all of the things he did to try and help me buy a used Ford F-150. Of all of the car salesman that I dealt with trying to find a used Ford F150, Dale worked the hardest and spent the most time trying to help me. They had a 2004 Ford F150 that was on car guru but I had no pictures or information as capital Ford had to run it through their shop. Before the vehicle was even listed, Dale sent me videos of starting the truck, all of the imperfections and answered all of my questions. He did his due diligence and did not fault me for doing mine. He really bent over backwards trying to make sure I had all of the information I needed. When I told him that $14,000 for a 2004 Ford F150 was not acceptable, especially since it needed a new paint job, the seat had a tear in it and lots of imperfections. He tried to find some other vehicles for me. He assured me that if I was unhappy for any reason, they had a three day exchange policy and like 1000 used vehicles. All in all, I would definitely buy a vehicle from Dale. It is not his fault that this market has gone crazy and a 20-year-old vehicle, used, cosmetically pretty horrible, can sell for $14,000. The chip shortage has caused a huge deficit on four-wheel-drive pick ups and the price has almost doubled in the last year. The used truck market as well as new trucks are so inflated in price that buying a Tesla truck is now cheaper. Last year I was contemplating trading by Ford F150 in for a new heavy duty pick up and I looked up the trade in value in the private party value which was around $6000. Today the same pick up would sell for $12,000. My son had an accident in my F150 pick up, bent the frame, so we decided to buy another used one for him. We ended up Having to go with a used SUV as a used pick up was just too expensive. I do understand that as a car salesman, they do a lot of stuff to sell their vehicles. But in this market, I have had so many sales people just say stuff like " this is what we have, this is the price, you either want it or you don't" read more

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I need to update this review, Capital Ford contacted me a couple weeks after I wrote this and I forgot. They had someone who ordered a Maverick decide to pass. They called me and I came in and bought my new 2023 Maverick. It was a seamless process, I would recommend Capital Ford. read more

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Really irresponsible set of folks here. I brought in my ~30k ford fusion, and I had a broken passenger side mirror. I asked them to replace the mirror (because I dont know what else is actually broken). I leave my car with them and they tell me that its gonna cost ~500 bucks to fix. Fine, they order the part. I bring it back, and then I get a call, "Hey its going to take 800 bucks to fix because you need "other" things as well and not just the mirror". Why would you not tell me that 2 weeks back? And why can you not even be gracious enough to accept that "Hey we should have been thorough up front, and I apologize, and I know this is very inconvinient for you". The "service advisor" just gets all defensive. I mean, this is just shitty service. If I am going to a dealership, I am expecting "good" service for the pice of labor you charge (which is 300 freaking bucks per hour). Its a waste of time, money and just headache. read more

I would typically not leave a review unless a place was horrible, but had to create an account to help save other people from this place. If you have an option to take the bus or Uber everywhere, I would definitely bet on that instead of buying a car from them. At this point, a bike would be more reliable than a car purchased from this dealership. I have had great experiences at other DGDG locations. I would specifically avoid this location. We purchased a used car here in 2023 and were promised they would be able to fix any mechanical issues that came up if we brought it back to their dealership. They sweet talk you into buying their maintenance package and extended warranty. Less than a year later, we're having issues with the car starting so we brought it back into the dealership. It took them over 40 days to contact us to let us know they couldn't fix it because their mechanics only work on Ford cars. Okay, well don't sell used cars from other companies and don't say you can fix it. They want us to come to the dealership to pick up our car that won't start to bring it to another dealership by ourselves. Well, maybe you could have sorted that out within the first week of us dropping the car off instead of 40 days later. I was a victim but save yourself #run. read more

They will flat out lie to you to get you to buy. Be weary and don't believe a single promise or confirmation from them. Verify your paperwork. Bought a used F-150. Truck was advertised on DGDG.com as "Gold Certified" and this was also confirmed by the Sr. Sales Manager Stephen Minchell in person to my wife, myself, and the sales person Andrew. Perfect, I moved on with the purchase and paid in cash. They ran my credit, which I didn't like and didn't make sense since I was paying cash, but they said it was absolutely necessary. Finance Manager John Basir, a slimy guy, was agitated I didn't want to purchase his add-ons as the truck was "Gold Certified" which was good enough for me. To try to get me to buy the add-ons, he told me had zero confidence in their used cars which seemed real, real shady. Signing the papers, he ensured me my vehicle was "Gold Certified" when I asked about for clarification on the certification paperwork and he said everything will be there in the paperwork. All docs were provided via USB drive. No indication of Gold Certified for the truck, only Blue Certified. I followed up with the dealership, Andrew confirmed he heard everything, but Stephen Minchell said nothing can be done except to bring the truck back. Escalated to General Manager who sent me General Sales Manager who told me to purchase an additional $2k warranty or bring the truck back. Two months have past now and I'm not bringing the truck back. I have a wonderful truck, but the purchase experience was the worst I've ever had. Proceed with caution with Capitol Ford. read more

If I could give lower than 1 star I would. On Wednesday I started looking for a car for my daughter (19yr old). I saw a 2023 Hyundai Elantra. The car online looked amazing and my daughter loved it. It was a great price even if the miles were a little high for the year. I spoke with Cody through text messages and made arrangements to drive from Tracy to San Jose. We all know that this trip took us close to 2 hours to get there with Bay Area traffic. We did the finance app online and made our way down. Spoke with Cody before we left and asked about the physical condition and he said it was clean only a few spots that could probably be buffed out from where someone rubbed against it. I was ok with that because it is a used car. I didn't expect to arrive and find deep gouges on the lower passenger side which are conveniently hidden on the website. I did mention this to them inside the dealership and one salesman told me that well if you look at it from the front you can't see them. Like that would make a difference. Then they said they would repair the damage but my 19 yr old would need to bring the car back to them in San Jose to which I said no and then they volunteered to take her a loaner and drive her car back. I was ok with that but then upon closer inspection of the car, there was bondo on the fender. Now they did show me their experian report to say that the car had not been in an accident. I did tell them that this car had been in an accident clearly (damage on it) and that it wasn't on the report because it was not reported to insurance. Anyone with eyes could see it had been it or had hit something. Honestly, they should pay for my gas and time for lying to me. They thought I can sucker this woman into buying this car because her daughter wants to so bad. I am not a sucker and this was such a crappy thing to do to anyone. You don't lie to customers to get them to travel hours to your store to purchase a vehicle that you know is not as it is described or shown in pictures. That is fraud. DO NOT GO TO THIS DEALERSHIP. THEY WILL WASTE YOUR TIME AND MONEY. FIND SOMEONE MORE REPUTABLE. THEY ARE A JOKE. read more

My 2015 Mustang GT Convertible's brakes were squealing for the past 3 months and driving me crazy, and I decided to try out the Ford Dealership and I also had a few recalls, and I am glad I did. I made the appointment online and called a few days later to go over what my appointment was for. So that was great, and my appointment was updated and was sent a confirmation text. Michael was my service technician, and he was easy to work with an had a great attitude. Michael kept we notified with any updates on the repairs throughout the day. The service department finished the repairs on my Mustang and all the recalls, and I picked my car up on the same day. There was even an additional issue with my rear window and Michael called me the next day to let me know how much the repair would be and even sent me the link for the part. I call that working above the line and you don't see that too often in Silicon Vally. Thanks again Michael for your service, I will be back. read more

Capitol Ford - Car Dealers Near Me - San Jose, California

Customer service and employee relations. Price gouging on services and added fees. Lots of employees just hanging out, not working. Office staff doing online shopping for over 45 minutes and flirting/touching every man that walked in the door ie construction, delivery workers, even asking them to give her a hug. Very unprofessional work environment and a sexual harassment lawsuit waiting to happen. If I can give no stars I would. Was not able to get work completed here as they charge for everything they touch and then tell you about additional services required which you can get elsewhere for less. read more

I was looking a specific automatic car that I searched for weeks to only find manual versions of them. I was about to give up until I saw their posting on cargurus.com. I made an appointment to see the car the next day and the sales department reached out to me right away. Jesus helped me buy my car and he was great! He was friendly and attentive and just made the whole process easy. Everyone at the shop was really nice to my parents and I as well. Once everything was set, I drove out of the place with the car of my dreams. read more

The service department is extremely disorganized. It took several days to get a call returned about the status update on my car. They then misdiagnosed the issue, which led to my car breaking down within 12 hours of getting the car back. read more

Oscar

We have owned Fords for years and the last 6 months were a disaster: 2016 Explorer (125K miles) - $6000 water pump replacement 2016 Explorer - (132K miles)Crankshaft key broke off block. Told we need a new motor, if one can be found (est $10,000-$12,000) It was easier to just replace the vehicle (Explorer) which we did. Then this past weekend my wife took our C-Max in for regular service (oil, filters, wipers, rotate tires). She was the second appointment of the morning. At 3pm or so we went to the dealership to find out the status of the vehicle. At that time she was informed they were unable to rotate the tires because they were afraid to crack the lug nuts. Her service advisor informed her, "its common for the lug nuts to swell due to mileage (105K miles) and crack." However, if she wished to purchase a set of new lug nuts for $300.00 they would gladly rotate the tires. If this "swelling and cracking" were a known common problem would that not be a factory issue not a consumer issue. Anyhow, we are done with Ford. Done with 100K mile broken motors, and swollen lug nuts! read more

Ford as a company is a gigantic dumpster fire, and this dealership is a perfect reflection of the company. They sold a lemon to me in 2014 and it has been a nightmare ever since. Recently we got a letter in the mail about a recall to fix a chronic issue with the car. Holy smokes, we thought, maybe they're finally going to do right by their customers and be accountable! So we take the car in and they're actually being pretty nice! They say they need to run a diagnostic to determine the issue and if it's not the chronic issue, we'd have to pay for it. No biggie. Couple days later they call and say it's not the issue after all and by the way we did two diagnoses and are going to charge you for both. Ford has a great model! Sell lemons and charge customers hundreds of dollars to confirm the car is a lemon! AVOID FORD AND THIS DEALERSHIP AT ALL COSTS!! read more

They make u write a review to cover up there tracks Sale fraud read my other post be care full people if u bought a care from here make sure u do a deep background check and make sure u didn't get scammed as well Check car fax miles maintenance and how long they had the vehicle for we got scammed and now taking them to court thanks to our attorneys for all the help read more

Went to Capital Ford met Josh for the first time. Told him that I was looking for a SUV. Took a look at the Edge. Test drive it. Then was looking at a Bronco. I test drove that and immediately loved it. Josh has excellent customer service and no pressure at all. Gave me and my Wife space to talk things over. Next thing I knew it we bought the Bronco suv. Josh boss went above and beyond to help us save money. Oscar in the finance department he was very nice, very helpful and funny. Very knowledgeable. Overall the experience at Ford was awesome. Would highly recommend it to friends. I love my Bronco. Capital Ford auto mall in San Jose. read more

The team at Capitol Ford kept their word throughout the entire process for me to get my new F-150 Lightning. From Reservation, to Ordering, to Delivery - they were always upfront and clear on what I would expect. It's been a week since I picked up the truck, and I have had zero buyer's remorse. They were no additional markups on my vehicle, and although they offered many other options and services available to me for purchase, they never once made me feel pressured. It allowed me to make calm and rational decisions which I SUPER appreciate. Dale and Stephen were very patient with my endless questions from reservation through shipping; Gerry was super thorough and knowledgeable during my pick up and purchase; and Rachel was detailed and reassuring during the finance portion. All of them were true to their word at each step. They deserve some praise and recognition. read more

Capitol Ford - Car Dealers Near Me - San Jose, California

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I had poor communication between the service advisor and myself getting through to the service department from the receptionist desk was a little bit more difficult than I had anticipated. Positive note they did eventually fix my vehicle. read more

I wanted to upgrade my review. I still stand by my original review, but I am very please with Zaki who recognized a defect in my cowl and replaced it under warranty rather than fighting it. This is a world in which you can have a car crash through your living room window and pin you to your couch and people like insurance agents will refuse the claim ("what were you wearing?) so I commend Capitol Ford on their accountability. No need to storm this Capitol. read more

Gustavo Cruz was amazing. Easy to work with, honest, and no BS. The whole team has mad the entire process super easy. read more

Ok let me tell you! When I give a standing ovation for customer service and support I must have had an over the top experience at the place. This place really went above and beyond to ensure that I got not only what I wanted but what fit me in the end. I was head strong on getting a specific make and model and when I saw it and test drove it I felt differently. They were super patient and gave me every option they could possibly give me. HIGE SHOUT OUT TO RACHEL MURPHY! She was so patient as I was trying to make my decision also giving me even more options. Our house will definitely be going back to her! read more

I don't usually write reviews. But this one I have to let people know. Story is simple, sent a car for quote, sales give me a good price. Went there to place the order with a self printed window sticker. Sales start to work on a final price with me. Then I found it's not the car I've been talking with. I pointed out, sales said some "oh I thought " bullshit. It might be common practice for a dealership, but I hate to be treated as a fool, especially in the very first step of the process. No trust no business. Never going to buy anything in this dealer. And I will try my best to let others know about this read more

Capitol Ford - Clearly asking for a quote for a truck - Car Dealers Near Me - San Jose, California

I've had several experiences at this dealership and can say with some certainty I would never buy from them. Partly that has to do with them being part of DGDG... which is, imo, one of the worst dealership chains to buy from. let's start with a repair situation. we had a car taken there by a body shop for repair/evaluation. they left it sitting on the lot for about a month only to say they couldn't fix it and basically said the car should be junked. ridiculous! funny thing is, we traded the same car in to them later and they gave us a pretty good price for it. buying experience here was meh. sales guy was nice, but there was for sure some weird things that happened. example - when picking up the car, it hadn't been fueled up yet. so the sales guy goes with the buyer to the gas station, then leaves the car key on the roof of the car and leaves in another car. did he bother to say he left the key in a monumentally stupid place? nope. one would assume it's IN the car, right? so buyer drives away, key falls off, gets run over. dealership refused to pay for a replacement saying he should have known it was on the roof. what???? i was recently looking for a new ford suv and went here to look at options. i was very interested in the bronco first edition... until I saw they wanted a $40,000 "market adjustment" added to the sticker price! give me a break! then I see that pretty much all of their cars have some kind of markup on the sticker price. supply is low, so they've gotten super greedy. it's insane. no way. i did my test drive, then went and bought the car at an unrelated dealership. read more

We just purchased a 2023 F150 Lightning Lariat from Patrick Lawson @ Capital Ford. Patrick was very helpful by keeping us informed of the vehicles available and negotiated our trade-in by text messaging, even before we visited the showroom. We were most impressed, when we witnessed Patrick skillfully and thoughtfully helping an elderly customer, who had purchased a car the day before from another salesperson. He needed some technical assistance setting up his radio and reviewing some of the new car features. Patrick enthusiastically stepped right up to help him, while we were waiting for our paperwork to be completed. The car buying process can be cumbersome and stressful, but Patrick made the experience as comfortable and pleasant as possible. Thanks again Patrick! Kerry & Liz Knight read more

Capitol Ford - 2023 F150 Lightning Electric Lariat - Car Dealers Near Me - San Jose, California

"We're doing 8 over for those!" The older salesperson's voice bellowed at us, looking at us momentarily, then back to his phone, shuffling. I had asked if we could sit in a Mach E because we are curious about them as a next car contender. He coughed out their markup, barely acknowledging our presence. We had just arrived to see and sit in a full size Bronco and a Mach E. Neither car was available for us to see or touch, despite my partner and I standing near two Broncos that were proudly displayed at Capital Ford on a weekend afternoon. The younger salesperson stood near us and the freshly arrived base-model four door Bronco on the outdoor podium, clutching an iPad nervously. He did not ask us for any of our information, despite a sign in/start screen being visible on his device. We tried to make conversation and ask if we could see inside this truck or a Mach E - he and his colleague seemed disinterested in our arrival and made the answers to us brief. The salesperson pointed at a Bronco Sport (different model) and said he could open those. He seemed to have a tough time distinguishing between models. We really wanted to see the inside of the truck with its window sticker and pricing proudly displayed. My GF peered in the window of the truck to get a better look. 'It's sold... so ... maybe come back when you're ready?' he said. He also said if we wanted to see more of them we could look online at Ford's website. No "sold" sign was visible. I felt like a scolded child touching something in a museum. We were not offered anyone's name, a business card, or for any follow up on our interest during our drop in visit a couple weekends ago. I'll avoid this dealership in the future. I hope Ford goes to a direct sales model soon so more buyers don't have to experience weird visits like ours. read more

I ordered a 12v battery on forsparts.com to pick up at Capitol Ford, it was ready in less than 24 hours. Pick up was a breeze, turned in my core battery in and got the new one in less than 10 minutes. read more

So I have a 2018 Ford Expedition Limited. My sunroof was not opening and closing properly as well as a door lock issue. I brought into Capitol Ford Service Center and always receive great customer service from their account manager Zaki. He always has a positive attitude, attention to detail and genuine concern for the customer. read more

I sent my Mach-E for a maintenance service at Capitol Ford. I used their pick-up and delivery service. They picked up the vehicle at my place. And when they sent it back, I found there was a dent and scratch on the front passenger side door. I know my car very well and I am sure it had no dent the day before they picked it up. I talked to the service manager about this. They said they can't do anything because I did not take pictures before the car was picked up to show the damage wasn't there before. This was not a good experience for me because I thought they would take better care of my car. If you send your car to them, make sure you take pictures of it before they pick it up, just in case. read more

Capitol Ford - Car Dealers Near Me - San Jose, California

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I always have the worst service. I tried to give them the benefit of the doubt again to book a service and they forward me to unavailable associates or hang up. Absolutely frustrating. I wish I can go to a Ford closer to home but this Ford is unreliable. read more

Very efficient, no pressure experience dealing with Edgar Valencia who helped us to buy the car there. Highly recommended professional. Paperwork process was also very painless. All in all a very positive experience and considering many choices it was worth an hour drive to that dealership. read more

Josh is my "go to" guy at Capitol Ford! He is extremely helpful, professional & knowledgeable! My second experience with Josh & no accident that I'm a repeat customer! Thank you Josh! You're the best! read more