Thanks to Carl's I am now sitting in a cool air conditioned house! Late last night the A/C went out and the house got very hot. I called 4 companies (all from Yelp) and Carl's was the only one where a live person answered. They told me someone would call in the morning and at 7:00 AM they did as promised. By 9:00 AM the technician (Enrique) was already at the house. None of the other companies had even returned my calls yet. Enrique took a look at the unit and quickly determined I had bad capacitors. He had the parts on hand and within minutes I had cold air coming out! He also noticed we were low on freon and added that for us. Just as the other reviews have said Carl's was fair and honest and unlike anyone else I called they came out quickly. My only little complaint is that I thought they would deduct the $70 service call fee from the bill which they didn't. I still think the price was very fair and I really appreciate them coming out quickly in the middle of summer. Carl's wil be my new A/C company in the future. read more

Quick, efficient, reasonable and honest. I don't even bother calling any other company for my a/c and heating problems. They're THAT good. read more

My A.C. wasn't working correctly so I called Carl's A.C. but the office was closed for the night. They called me at 6:15 the next morning and told me they could have someone there within a half hour and they did! Steven was very prompt, polite and found the issue was a clogged filter I didn't know even existed. He stayed to check and make sure that solved my problem! I will always use Carl's!!! Customer service plus 1! read more

Had to call Carl's on an "emergency" as I arrived to our vacation home during a major heat wave to find that our A/C was not working. This was late on a Saturday. They worked as hard as they could to get our old (1998) unit working, but were unsuccessful. I finally agreed to have the unit replaced, and they not only did an incredible job, they refunded all the costs we'd already paid trying to repair the old unit. Honest, prompt, and expert. Can't ask for more than that! Thank you! read more

Finding an HVAC technician you can trust is like winning the lottery. You can really be taken advantage of when you're sweating balls (literally) because your AC is on the fritz. Luckily, Carl's is very trustworthy. They've been servicing my rental units for a few years and I'm always happy with their work. When one of the AC units completely broke, they came out the same day and completely replaced the rooftop AC unit within 48 hours. That's fast! Their pricing is also reasonable, about $80 to diagnose. They also TRY to fix the problem before saying "replace the unit." I worked with two other HVAC companies beforehand that always told me to replace a unit while Carl's said "uh, yeah, it's a broken $20 part" and it could be fixed. All in all, they've probably saved me thousands. So, yep, I love them. read more

I was having trouble with another air conditioning company in town. They had been to my house 3 times in a week and kept finding other problems and charging me. Meanwhile my air still not fixed! So I finally got fed up and called Carl's Air. Randomly, but thankfully. Enrique showed up to my house with in an hour. Fixed the problem just as fast. And charged half of what the other company was charging. Thank you Enrique and Carl's air for saving my weekend from worry and stress. I highly recommend Carl's Air Conditioning and Enrique! read more

I've had these guys out twice. 1st time to look over my a/c unit. Informed it is 23 years old but is working good, just needs refrigerant. Today I had the refrigerant added and expected to pay out the nose (it's $100lb) but only paid $280! Guess I'm just lucky but they really could have taken me for more if they were shady. Also the techs are informative and professional. read more

There's very little that lessens the hurt of coughing up the money for a new HVAC unit, that little is honest and professional service which Carl's Air provided when faced with band-aiding an old unit or going with a new one. The tech showed up the same day I called. Climbed to the unit on top of the roof during high winds and did a very thorough inspection. As a professional I've learned to stand behind products that have shown great reliability. Knowing that Carl's stands behind the brand unit they installed and will be around long after the unit's 10 year warranty runs out also took a little of the sting out of the whole ordeal. read more

It's Sunday morning and concerned about AC for years. Unit over 17 years. They were here within the hour assured me completely all was fixed. My 80 year old neighbors last week had AC go out on the weekend and they showed up first thing in AM it was the capacitor for $200. Honesty, professional, and best price. read more

I've used Carl's AC a few times for basic maintenance every couple of years. They have always been friendly and easy to work with. A very friendly technician recently visited my residence for basic maintenance and the next day I noticed the air wasn't as cool. The employee that answered the phone called the service manager and was able to get the tech back the next morning which was great; the issue was fixed. The true test of a business is the turn-around time to fix an issue and Carl's passed with flying colors. No need to look for another AC repair company and I will always use Carl's. read more

My downstairs heater unit stopped heating on a Saturday evening two days before New Years Eve and the overnight temperatures were to get down to freezing. Sunday morning I put in a call to Carl's and the answering service forwarded my call to the service tech on call (Billie Tomer), who got back to me in five minutes. I explained the condition and he told me he'd be out in about 45 minutes, he actually arrived in 15 minutes. He surveyed the situation and said he'd have to try eliminating possible causes of the problem. The first possibility was the Ignition control box. The replacement of this control box cured the problem and our unit was once again working. My thanks to Carl's and technician Billie for their fast professional reasonably priced service. Alan M - Henderson, NV read more

We did business with a couple of AC repair/instillation companies here in Las Vegas including the one that has a name that "is hard to spell" and likes to advertise on the radio,telling heartwarming stories. When it became clear that we were wasting our time and money by trying to repair our old A/C unit, we contacted Carl's and have been very happy with the company. Not only did they give great service with the instillation and maintenance of the AC unit but we recently contacted them for some custom duct work for our clothes dryer and they solved the problem quickly,professionally and at a reasonable cost. We've been nothing but impressed with Carl's and all of their employees. Having a failing AC in Las Vegas and having to purchase a new one is never pleasant but Carl's made it as painless as possible. read more

I've been using Carl's to keep two older furnace/AC units running. Carl's repair service has consistently been prompt, professional and friendly and the cost of labor and parts has been very fair. They do excellent work on time and on or under budget. Recently we had an NVEnergy CheckMe audit performed and found we qualified for early replacement rebates, so Carl's replaced both systems in a single day with high quality Bryant (Carrier) units that are quieter and much more energy efficient. As another writer said, "excellent service, well-warranteed equipment, and fair prices" all took some of the sting out of shelling out the shekels for replacing two large systems. I highly recommend Carl's to anyone in the Las Vegas/Clark County area, whether you need help in an emergency, or you're planning ahead. 2018 update: Carl's technicians come out annually to perform preventive maintenance at a fair price, and we have had no breakdowns, no problems at all. The techs are always very professional, and willing to explain what they're doing and answer questions. Very helpful. I continue to be extremely impressed with this company! read more

These guys are as good as it gets in the HVAC world. They completed our yearly wellness check, answered our concerns/questions without hesitation. No issues were found and we fell that the annual checkup is well worth the $$. read more

This is a company I will never hire or recommend. My central heating unit stopped working Nov. 21. I called Carl's business based on recommendation I received from a trusted friend. The tech who came to my home got to the attic to access the heating unit. He spend the next 4.5 hours up there with zero results, occasionally came down to check the thermostat, got the unit turned on and running for 10 min. before it shup down again. For all this they billed my credit card $577.00 with the promise it will be deducted from the cost of the new unit! REALLY??? This scenario happens three times. It was clear to me he was clueless what the problem was. So he got it running another 10 min. just before he left. He comment before leaving " if it shut down again just flip the switch on the fuse box" Now that was professional advise!!!! He hadn't even left thru the front gate when it shut off again. I've gone out of town for Thanks giving. When I came back I called the office again.This time another tech came. Same thing, could not fix it. It was clear it is all about a new Unit. First tech Gabriel even put it in writing as the second tech did too.To make matters worse Gabriel did damage by standing on the shelfs of the build in at my closet when he access the attic. So I have been without heat starting Nov,21 until today Nov.24. Today I checked yelp, found Sun Country Heating. A business with integrity. They send Stephen and Cameron who took exactly 10 min. to get my unit working by doing minor adjustment. Total cost $ 90.00. So happy...love yelp who came thru for me again. read more

I've been dealing with Carl's for 7 years now. They have reasonable prices and do quality work. My technician Jesus, always explains the issue and does the work same day. I recommend them to all of my friends. It's hot in Vegas and I know that Carl's will always help me out. read more

I called Carl's about 8:00PM on Thursday evening as my heating unit stopped working. I could smell something had burned out , figuring that it was probably the motor. David the service man called me back in about 5 minuntes and came over in about twenty minutes, replaced the motor and the price was more than fair. read more

Had John came out to put vent in for my microwave. Very punctual, courteous, work booty over his shoes when came inside. Prices was slightly less than he quoted me. It is hard to find people like John nowadays. By the way, this company was referred to me by another company that could not do the job. read more

Chris really saved us! Professional service and honest- we appreciate their quick response. Got a new compressor the same day!! I would highly recommend them!! read more

I needed a wire run from my thermostat to my A/C unit. Carl's Air had someone over the same day, and he was in and out of my house in 15 min. He even installed my new thermostat unit for me at no additional cost. The tech was knowledgable, and professional. I highly recommend Carl's Air. read more

Carl's has been doing standard maintenance for me for several years. They have always been professional and honest.

Have already told my friends about this place. Fair price, came out on holiday weekend. Very friendly. Work completed quickly. Will use again in future. read more

Suzanne with Carl's called me at 7 am this morning and squeezed us in as our A.C. was down. Gabrielle can to our house, and was polite, professional and knowledgeable. He showed us the problems and explained exactly how to resolute them. We now have AC and all is good. Thank you Carl's! read more

Carl's used to be my "go to" A/C company, but no more. They installed an air conditioner when we were building our house in Henderson. They were great to work with and my husband even got to know the owner pretty well. I had recommended them to my mom and she got a new unit with them in 2005. I called them to come out and they now charge a $70.00 fee JUST TO LOOK AT THE UNIT. Yep, while other companies charge nothing, they charge $70.00, even if you are a customer who has used them in the past. I had so much faith in them that I paid the $70.00. They came out and put freon in the unit charging us $400.00 and within a few days we had the same problem. They sent another guy out and he said that it needed more freon and put more in, at that point he said we needed a new unit very soon. Within a couple of hours the A/C was blowing HOT air. I was fed up with it and called another company who came out, saw we had a leak and although we had to buy a new unit, I felt that they cared more about our situation and actually found a leak. The price through the new company was cheaper, there was no $70.00 fee to come and look, and they re-routed everything through the attic. As much as I loved Carl's in the past I seriously doubt I will be using them again. Just as a side note, if you go through Yelp to pick out someone to come take a look there is no fee. read more

BUYER BEWARE! I called this company because my Bryant air conditioner was still under manufacturer "warranty". For starters, the person they have answering the phone and scheduling appointments is not the friendliest and flatly made an appointment for a technician to come out and look at my air conditioner. The technician arrived on time to my house. The technician was also not the friendliest, and after checking my air conditioner, he flatly told me that I had zero Freon in my unit and he needed to do a search and patch and add Freon. $200 for the search and $1,400 for the patch and Freon. (I would later find out that the $1,400 Carl's was charging me was for $155 per pound of Freon for my 9 pound unit). He said nothing was covered under warranty. I told the technician I was calling another company. I ended up using M&K Heating and Cooling, who came out and discovered a main coil in my attic had failed. This WAS covered under warranty. I was charged only for the labor to replace the coil and for the Freon to refill the unit - total cost $1,060. Companies can charge what they want for their product and work but when they have crappy customer service and charge ridiculous prices for their work, people need to know what they're getting into. I will NEVER call Carl's again. read more

Hi, I was amazed at the wonderful service I recieved from Carl's Air Conditioning. I called the at 8:45 PM on Monday 7/9/2012. The Technician Gabriel called me back right away and the next thing I knew He was at my door. Gabriel was very nice, knowledgeable and proffessional. He knew axactly what was wrong with my unit. He replaced 3 small parts and all was working again. It took him less than a half hour. The pricing was very reasonable for the work done. I'm going to call them back the next time I need help with my Air Conditioning Unit. I have already called my neighbors to tell them about Carl's Air Conditioning Service. Excellent, A+++++, Thanks John K. Henderson, NV read more

Carls air conditioning left my family in the cold. I can say they were on time but the technician had a difficult time figuring out why my heat wouldn't turn on. He spent over 1 hour and said it was a switch. That wasn't the problem as that night the temps dropped and the heat didn't work. We have two children's bedrooms that are freezing and our master bedroom. They came back the next day which was on a Saturday and the technician spend over 2 hours to finally tells us it was the board that needed to be replaced. Ok great we'll it's a Saturday and we can't get the part. We'll now my family will be sleeping in the cold for 3 days. Why come on a Saturday if you can't fix anything. The manager was rude and didn't care that my family had to sleep in the cold. I will never use Carls again. read more

It was conveyed to me that this company would come out and give me a "free" quote; I made the appt. two weeks ahead of time; the day before they were suppose to come out I even followed up and call and was reconfirm that there wouldn't be a charge and that someone would be out. I waited for hours and then called back and was told that a "technician" would call me. After almost an hour's wait, the tech called "under a private" number and told me that the Dispatcher had cancelled the appt. because there would be a charge for coming out. THE CUSTOMER SERVICE AT THIS COMPANY STINKS AND THEY SHOULD BE ASHAMED!!!! I WOULDN'T RECOMMEND THIS COMPANY TO A DEAD PERSON!!!! read more

Poor customer service. Promised to call back, didn't. I called them, said they'd call back, didn't. When one pays for a service one expects just that. These folks have failed when it comes to customer service. NO STAR! read more

I wanted to have my AC serviced because it had been 4 years since we moved to our home and it makes a noise that the rest of my neighbors does not and I was a bit concerned. When I called the office a very nice woman answered the phone and she answered all my questions. When the tech came to our home (Gabriel) he was so nice and extremely informative. I asked him a lot of questions and he answered every single question so pleasantly. Truthfully I asked my husband not to say anything about the noise the AC was making because I figured with reading all the terrible experiences people have gone through with other companies especially needing a part or something that they really did not need that we might be setting ourselves up (terrible thinking but I did my homework and read hundreds of reviews!) but Gabriel told us we have a newer unit and it does make a different noise and that we have an excellent system and there is nothing to worry about. Perfect and honest. Now I know if I have a problem in the future with my AC or heating I know exactly who I am calling!!! read more

Friendly, reasonable, honest, and same-day service! Chris worked with me so that I was able to get a new unit the same day, will be recommending to all my friends and family!!! read more

A live person picked up the phone. A tech came same day. They charged 75 bucks for the diagnostics which they deducted from the repair bill. The diagnostics was exactly right. I knew that I had busted compressor. The price was per market. I had a very good experience with them. read more

We are out of state landlords with our son and family living in the house in Henderson. Friday night the air stops working. We called Carl's first but because they were busy we called another company, which won't be mentioned here (I think Nevada is the "Silverstate" - anyway, I'll be reviewing them separately). They sent a tech right away who told me that the system would require approximately $1,100.00 to fix but said it was over 30 years old and should be replaced $6,000! He was very pushy and scheduled an install for 11:00 am the next morning should I decide to do so. I later called him and cancelled. The next morning I had Carl's Air Conditioning come out (to get a second opinion). It just happened to be 11:00 am when Gabriel showed up. He spent 15 minutes on the unit, diagnosed the problem as a fried wire to the blower, fixed it, checked out the whole system and said it was in great shape. Air restored! $160.00 for everything. This company is honest, efficient and competent and I will only use them in the future. Watch out for quick-talking techs who will say anything to get you to pay through the nose for something you don't need. read more

I had some custom aluminum pans for a fire pit made at Carl's. Chris and his guys in the shop did an excellent job working to my sketches; all of the dimensions and bends were perfect! Highly recommended. read more

I called Carls this afternoon because my Lennox AC unit is making a rattling noise. It should be under warranty from the manufacturer. Carls did NOT install the unit. Lennox said I had to get a local company to troubleshoot the problem. So I went on Yelp and called Carls. They said they could come out Friday. I said that I'm having surgery Friday, how bout Saturday. So we made an appointment. I will post more when they get here... read more

I ran my air conditioner for the first time this season and I had no cool air coming out. I called Carl's because a friend had recommended them. They set up a appointment time for the next day and called before they came. The tech was very friendly and professional. I did have a leak and needed a new unit, the time was 1pm on a hot Friday afternoon. I spoke with Chris and he was extremely helpful and worked with me. He had two other techs come over to the house and they had a new unit installed and running great by 5pm. Thanks Chris and all the staff at Carl's Air!! read more

6/27/13 I am a 70 year old skeptic. I wanted my air conditioner checked to be certain it is working properly. I called this morning, the technician was here at 2:20 pm and finished in about a half hour. Joe said everything was working properly and I paid for the service call. He could have told me anything, what do I know. He was honest friendly and professional. I will not hesitate to call Carl's the next time I need repair work done on my air conditioning. Six stars! read more

I initially did an internet search for an HVAC sheet metal fabricator in Las Vegas and found Carl's Air Conditioning & Sheet Metal. They were able to fabricate what I needed in only one day. Subsequently, I needed a heat pump inspection done for another project and of course contacted Carl's as I was already impressed with their prompt and courteous service. They were able to immediately schedule a service appointment and correctly diagnose the problems I was having with the unit. The heat pump was an older unit (over 15 years old) and although it was still functional, the technician advised me that I might consider a newer and more efficient unit at some point in the future as the unit I had was an "off brand" that is typically manufactured to a lower standard than "brand name" units even though they are manufactured by the same company. In other words, they are "economy units" designed mostly for rental properties. The technician also noted that most of the insulation inside the roofing transition that connects the unit to the ductwork had come loose and was blocking about 80% of the airflow which accounted for most of the issues I was having. After further investigation, he also discovered that most of the existing ductwork had holes in it or was coming loose from the distribution plenum. I guess that came as no surprise as the property is over 40 years old and I'm sure the existing ductwork was at least 20 years old. So at best, my heat pump was mostly conditioning the air in the attic. At this stage it was obviously time to make some decisions on how to proceed. After considering the age of the heat pump and the condition of the ductwork, and discussing options with the technician, I decided to replace the heat pump with a brand new more efficient heat pump as well as replacing all the existing ductwork with a far superior engineered solution than was currently in place. Let me tell you that although that certainly wasn't what I expected when I had the system inspected for what seemed to be a minor problem, I'm ecstatic with the way the new system performs. I expect my energy bills to improve dramatically and with summer fast approaching, all of this will be a welcome relief and one of the best decisions I've ever made. I feel that all of the employee's I consulted with at Carl's were very fair and honest with me every step of the way. They even include a 10 year parts AND labor warranty. Nobody That I'm aware of does that! Now that's peace of mind and that's worth a lot! Carl's is a family owned business in Las Vegas for over 50 years. You just don't stay in business anywhere for that long if you don't treat your customers with honesty, integrity, and respect. Every one of their employees that I talked to had been working there for many years. Some of them have worked there for literally decades. That tells you a lot about the company you're doing business with. If you want honesty, integrity, and prompt courteous service, then call Carl's AC next time you're looking for a new HVAC unit or just service. I definitely give them 5 stars. My only choice from now on for sales and service! Thank you Carl's! read more

had a condensation leak coming through the ceiling. called carl's and they were quick enough to come out. but the tech they sent said that the location of the unit made the pan inaccessible and that it would be impossible to replace. wanted us to buy a new unit and have the wires and tubes rerouted to the garage, quoting us $8000 - $10000. said they might not even be interested in taking on such a large project and that he would have to speak to his boss and call back the following day. never got a call back. called another company who was able to fix the problem and said they had no problem accessing the pan. either the tech was lazy or unprofessional. would not recommend at all unless you want to get ripped off. read more

I called Carl's Air for a quote on a new system a few years ago and I am very impressed with their work. They installed a system that is very easy to use and easy on my wallet too. Most of the summer I use the variable speed swamp cooler system except when it is really humid; then I use the A/C. Heat part works also great. Very easy digital controls. I had 4 zone system put in and that took some figuring to understand, but it is pretty cool. My power bill has never been over 200 dollars per month and my house is 2200 sf. I also have nearly an acre of land with pumps running 24-7 so my guess is my heating and cooling in summer and winter is 100 bucks per month and in spring and fall, it is very, very little. The system I got is expensive, but it will pay for itself and is just really neat. They also do low-tech and I am sure they do just as good of a job. I waited till it passed the test of time and to see that their service is what they promised. I've worked with them now over 4 years total and I am completely happy. read more