Been going here for years, always fast service and they legit never mess up an order.

The brunette with the ponytail just tried to give my mother a bag of ice with dirt in it, so not only is she lazy and unprofessional but she's also dirty. That's disgusting. The night manager said she gave my mother a fresh bag because they scoop it themselves. read more

Asked for a single burger no ketchup. They made it with their special sauce but it was ketchup.

Service CONCERN. Specifically the manager or the team lead. Shorter Spanish lady, black shirt. I order a burger meal with jalapeño's. After a few bites I didn't taste a jalapeño. I opened the bun and only found one jalapeño. I informed the Staff and the responsible well I made your burger and I put jalapeños in there, with a raised voice. I said I did not see any. I opened the bun and only found one. I said I can bring the burger and show you. Sarcastically, she said "well then I'll get you more but I out jalapeños in there!" She rude, and rolled her eyes is disgust. Never again will I come back here. read more

Tried the five piece French toast sticks and they were hot and gooey inside and were dusted with powdered sugar. A side of syrup and you get a decent sweet treat for 4 bucks. read more

Looks to be severely understaffed as I wait to place my order in the dining room just before the lunch rush. My order was delivered to my table but the fries were cold and even if hot I'm betting wouldn't be that good. Burger was also cold, cheese not melted. Did not look very appetizing and it had no flavor. Doubt I'd return read more

Carl's Jr. - the receipt for the restaurant - Burgers Near Me - Mesa, Arizona

They messed up my order. NO BIG DEAL! But I paid for it so. When I get home I called them with the expectation of a coupon, a IOU or some other form of reimbursement. It rang a while so I hung up assuming they were busy. I waited and called back. I let it ring through wanting to leave a message if I could. The line hung up on me. I called again thinking... that's real nice. They continued to hang up on me. Which angered me more. So I kept calling up. I just didn't want to drive back up there. They refused to awnser the phone. Even though kept picking it up and hanging up quick. I drove back up there... and... I continued to call. Nevermind the heat and gas prices. It was the repeated hang ups that had me more upset then anything. I walk in the manager finally awnsers. So now, I see she had the phone and I had the right number. They weren't busy. I don't like to deal with incompetence. I just wanted my money back. The sweet young lady who probably messed my order was great. The little manager who started staring at me like she wanted to spit in my face not so much. She looked indignantly because I pointed out how she was hanging up on me. She gave me my money back saying nothing. She wasn't wearing a name tag and I couldn't ask in a civil manner so I left. I called back up. She answered the first time. I asked for her name and she hung up on me.... Again read more

I think this is just me but I ordered a grilled chicken sandwich and I couldn't really eat it. I have this thing about my chicken being cooked well and I took a bite of their charbroil sandwich and it just looks kind of raw to me. It was very juicy and I just couldn't eat it. I ate around the chicken and the seasonings and flavor were really good. I think I just made a bad choice but I don't know. I will have to go try another one because I hear that the six dollar burger is what you should order. So I'm going to try it again and hope that I have better result. read more

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So I am still in line but I had to share this. I ordered a breakfast burger and the lady tells me they don't serve breakfast all day. I know other locations in the valley do but apparently this one does not, no problem. I order something else and I'm good. Well she leaves the mic on and proceeds to mock me while talking to what sounds like another customer. Laughingly telling that customer, or whomever, that "we aren't jack in the box." TLDR: Cashier leaves mic on and mocks customer to another customer = bad review. read more

Carl's Jr. - the interior of a car - Burgers Near Me - Mesa, Arizona

I went here after work a few nights ago (about 9pm on a Wed) and ordered the 5 piece "hand-breaded" chicken tenders. I asked the young lady when I pulled up to the window if they would be cooking those fresh. She said yes, they would and it would be a few minutes wait. She asked what kind of dipping sauce I would like and I asked for two different kinds. She ended up putting four of them in the bag. When I received the chicken they were piping hot, just the way I like them. They tasted great, it was real pieces of white meat chicken. They were a little rubbery and seemed like they could have been cooked more but were still pretty good. I'm leaving four stars because of her level of service mainly. I have had the WORST luck in the past year with fast food places not called Chik-Fil-A or In-N-Out Burger. It's good to know there is a Carl's Jr. near where I work that at least late at night offers good service. read more

Went through driveStaff is very dismissive and talk over you. They don't make eye contact and then just walk away. There is a simple theory, if you don't like your job, then go get a different one! Best part of interaction was driving away. read more

I ordered a double western cheese burger, a triple spicy western cheeseburger and a super star with cheese (two patties) along with other items like fries and rings etc to complete the order for four people. I repeated this order twice. I got home and found I had a single western cheese burger, a single famous star and a single spicy western cheese burger. WTF? How can it be this hard to fill an order correctly. The place wasn't busy at all! read more

Not sure why...but these fools hate giving out ranch! Is there like a ranch shortage or something that I'm not aware of. Multiple times I have directly asked them to add ranch and when I check the bag there is none. I dont mean to complain over ranch but I remember the days where fast food spots would just include the shits in a meal that may need dipping sauce. Also their shakes are the most half assed things ever. They just use Nesquik strawberry milk and ice cream haha. read more

so first we couldn't eat inside they locked the doors at 830 when it says the lobby close at 11pm second the guy in the drive thru signed on to the register using Brittany 3/23/2024 was so rude did not want to help us had an attitude looked like he hated his job and life won't go again read more

Although they have good service, the food was absolutely tasteless. We ordered the California burger and the spicy chicken, the food took a while and we're here bcz we're in a hurry! The Calis came out just warm but the spicy chicken was hot enough. Although the Cali burgers have grilled onions and thousand island sauce on them, they were plain TASTELESS! I do not understand how a whole burger has no taste of any thing although it has double patties and double cheese and toppings! The spicy chicken was not too bad for a $1! I've had Carl's Junior before and it was fine, this is the first time however I have a whole meal at a fast food chain and it tastes literally like nothing! Also, it says on the door that the restaurant is open until 11:00pm every night except for one night (where they close at 10:30pm, can't remember which night this was). Today it's supposed to be open until 11:00pm and the waitress said they were closing their doors in a few minutes at 9:55pm! At least she was nice about it but what are the hours?! If they have changed them, they need to change the sticker on their door! I am sooooo disappointed I ate here. You do not expect much from fast food chains but this was probably my worst experience in a very long time! Definitely not coming here again. read more

I know that this location has low reviews but I must say when I visited this place today.... they were outstanding! The service was great, the food was hot and the dr. Pepper was perfect. I recommend this location and will definitely return again and again. read more

Carmen as the worst customer service in drive through she basically through my lunch at me and didn't say anything and closed the sliding door in drive through I'm a food service worker for over 30 years and that's the worse I've seen in a long time. And when you call their number they don't answer called 4 times. read more

Omg one of my worst food experiences ever. We only stopped here because the little Greek Cafe is closed on Sunday and we didn't want to keep hunting for food. 1) The cashier. I think my kitchen table has more personality. 2) we picked the cleanest table around and still had to wipe it off with napkins. After she saw us do that, the cashier told another guy to clean some tables. He cleaned one with the same rag he then used to clean food trays. Simply disgusting!! 3) the food. Yuck. The fries were hot and that's the only good thing I can say. The burger was a freaking mess. At least get the condiments on the sandwich please. And the taste was not good at all. I ate it but only because I was so hungry at that time. Between the sanitary conditions and the taste of the food, it is safe to say that I will not be returning here. Ever. read more

I have an office across the street at the Mesa airport so I have been here several time only including in the morning and a few times for lunch. The HOURS on this place shoot be written in DRY-ERASE-Marker as they open when they feel like. Today alone August 20 2019 stopped by at 6:10 am to get a coffee and they weren't open!! And no one inside the store !!! I think that corporate needs to look into this site and the way they do business. Looking at other reviews I have to agree wit the staff and the service, rude and unprofessional. read more

Drive through decides to have a full blown with a customer which resulted in 20 min wait. Then I pull up to windows and she disappears.

The absolute WORST cheeseburger I've ever been served in my life! See the photo. Zero stars. Seems like every other hamburger place puts an 800 number or a link to their website so you can comment on the food/service. Not this place. Now I know what they are afraid of hearing/seeing. read more

Carl's Jr. - What the hell is this? A panini cheesburger? This place is the worst! - Burgers Near Me - Mesa, Arizona

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Bought a western bacon cheeseburger and it looked like someone stepped on my burger. 4 dollars is what i paid for that sandwhich and it was a insult. Look at the picture please. read more

Carl's Jr. - a hamburger on a wrapper - Burgers Near Me - Mesa, Arizona

You know I am not a picky eater, I like food that tastes good, but this threw me over the top. This is the S*** they gave me. At first it looked normal and then I smelled the sandwich and thatmade me gag (i have a strong stomach, so for that sandwich smell to make me gag, it had to have been rotten). Thank God I opened my sandwich to find what was in it. The food sucks, the people are rude and obviously don't care about what is put in your food, and it takes forever to get your food. DO NOT eat here. read more

Carl's Jr. - Burgers Near Me - Mesa, Arizona

This Carl's Jr is lacking intelligent staff. I came in for breakfast with a group of friends. It was a female cashier around 10:30 and ordered a Breakfast burger combo with orange juice. She asked me what size orange juice which I then replied with regular she then asked if I wanted a combo which is what I stated when I first placed my order. My bf then ordered his sausage and biscuits (3) and she even messed up that order also. He didn't get what he ordered but we passed on complaining on it due to what we just experienced. read more

Well, I used to love Carl's Jr. but it seems every time I go here, my chicken tenders are luke warm and chewy like they've been sitting out for a while and dried out. Not to mention I spent $9+ on a meal only to discover my tenders were smaller than my fries. Not worth my money or my time. #regret read more

The food is above average for fast food but the staff at this location is terrible, I live in area and been visiting for years but the staff is always rude, they never greet or thank you, English language is a problem for them but I think the management is the problem as the staff changes but the rudeness never does. read more

Whenever my dad is in the state of Arizona, he loves to frequent Carl's Jr. Grilled chicken sandwiches with either green chile or teriyaki sauce/pineapple. He does not eat red meat. We walked into this location in front of Walmart at Greenfield/McKellips and saw that there were turkey patty sandwiches. They were delicious! We ate a quick bite and watched the March Madness on the TV inside. I got a teriyaki turkey sandwich and he ordered a guacamole turkey sandwich. The guacamole was quite spicy, and there are even coupons in the mailers now for buy one get one free. They are advertised as being under 500 calories each. They give discounts to active and retired military as well as senior citizens and police/fire personnel. Plus, we received a coupon for a free drink. Excellent service too. The staff were telling us there are hundreds of combinations not on the menu, and they were jovial. read more

Very poor management here. The Mexican lady who is the manager seems to have a I don't give a crap attitude. We ordered the Hawaian chicken sandwiches from her and the sandwiches were smashed together and the fries were ice cold. The manager has about as much personality as a wet noodle. Will not be going back here again. read more

I went through the drive thru. and ordered a $6 classic burger,chicken sandwich. Ouion rings,zucchini, the only good thing was the zucchini was hot. Everything else was cold and chuey. Called the 800 number on recite and told them I wanted my money back. So a few weeks later they sent me some cupon for free any chicken sandwich, and any 1/3 lb.burger. I go back and ordered crispy chicken sandwich and 1/3lb. Burger,fries,ouion rings. The chicken sandwich looked like someone stepped on it, flat as a pancake and cold. The burger not much better. I have 4 more free sandwich cupons that I threw away and will never go back. read more

For years we have loved going to Carl Jr in the morning, however this one seems to have an issue with their clocks, when confronted about it the help argued with us. I come from a place where 6 O'clock means 6 O'clock on the dot, not 6:10. In a world where most clocks are synced to time servers to guarantee their accuracy, this is a little much. read more

Normally this Carl's Juniors rates a 2 star from me. HOWEVER, yesterday at around noon, I went inside to grab a bite to eat. We ordered the California burger and had them add the special sauce. They got it right and the burger was hot and juicy. We also ordered the $1 spicy chicken sandwich. Normally when I get it, it is always luke warm and rubbery. I think they build up the meat patties and spicy chicken patties for the heat drawer waiting for a crowd and to save time. This ruins the meat and chicken patties in my opinion. THIS time the $1 chicken sandwich was made fresh and was very crispy and juicy on the inside. My oh my what a big difference from the female cook that I always seem to get stuck with. The male cook looked latino and spoke english well. He double checked to make sure I wanted to ADD the special sauce and not just substitute it for the thousand island. I said I wanted both. He got it right. He dropped the chicken patty fresh into the fryer. What a difference. All I know if they cooked fresh I would be back again and again. Give this cook a solid 5 stars and Car's Jr a 2.5 stars. This time I got a girl who took the order with a smile and got it right. Oh and the fires were hot and crispy. Please keep it up. read more

The staff definitely has a problem understanding English. I had a coupon for "free jalapeno thickburger with the purchase of ANY thickburger". I tried to order the basic thickburger and get the free jalapeno one, but the young latina girl could not comprehend and tried to charge me for a jalapeno thickburger. She finally called a female latina supervisor over who had little more grasp of English and said she could give me a senior discount which would make it less than the price of the BOGO jalapeno thickburger they charged me for. I gave up and settled for that. It wasn't worth the hassle. I will say I like their sausage and egg biscuits in the morning, and I've never had a problem getting that order correct. read more

We ordered. I had to return my chicken tenders. Undr cooked and rubbery. My wife ordered a hamburger and is now home throwing it up. what a horrible experience. We have been huge fans and now this? I called and spoke with someone who barely has a grasp on our language and they said they would get right back to me. Still waiting My wife is in bed looking so sick. We will never return!! read more

i showed up at 11:45pm. i know they are going to close soon. i pulled up to the fully lit order menu, wait 2 minutes and no answer. i pull up to the window and no one is by the window. i see cars in front of the building. as i pull around i see someone move from inside. i then pull around back to the order menu. no answer after another 2 minutes. i pull out and as i turn i see another person sitting there watching me pull out. i stop and look right at the man in a red shirt. i will never go back. if your hours of opperation are until 12am, then they should be open until 12a. it is a sad place that shuts down 15 minutes before official closing. read more

Went here today to return two famous star burgers I bought yesterday for lunch. I had ask for no onions and they both had onions. I did not have time to return yesterday so I went back today to get them re make. But because I had no receipt with me the manager did not want to remake them for me. He wanted proof that those burgers were purchased at this location. Because he was more worried about messing up his inventory numbers than taking care of the customer. Can you believe that BS!! I brought the food back with me. It's not like I went there with no receipt and no food demanding them to remake it or asking for a refund. I brought the food back and ask if I can get it remade with no onions and the manager said NO because I have no receipt. So, after a while of going back and forth and him accusing me of buying these burgers somewhere else, he remade my burgers with a horrible attitude and told me to bring a receipt next time. So, if I would of had a receipt but no food, how would of that played out? We will never find out. I just need to find a different place to eat. read more

Carl's Jr has been running the $1 large drink promotion for quite a while now. Recently, they added a little sign wrap to their order speaker that said "Drinks $1" but they failed to mention this is just for their MEDIUM drinks, and that their large drinks have gone up in price. It would not have been a huge deal, except they have failed to remove the signage and are charging customers more for the large drinks. My husband ordered us both drinks and a spicy chicken sandwich for him. When he was told the order total, he questioned it at the window. He was then argued with numerous times by a snotty brat of a manager. All the "crew members" left the front area and when he received his sandwich he drove off, looked at his sandwich and it had been SPIT ON! A big fat loogie! This will NOT be the last time this particular Carl's Junior hears from us! Corporate will be contacted as will the owner of this particular franchise AND the Health Department and the BBB! This restaurant needs to be SHUT DOWN! We are DISGUSTED! read more