Seriously worst customer service, the girl with her hair in a ponytail & Victoria's Secret jacket was being really rude while taking our order & our fries literally looked like they were dumped into the bag and our napkins were crumpled being forced into the bag. After waiting to get our order she hands us our bag and says "here" and walks away without asking if we wanted sauce. No greeting, no smile, and all attitude, not a pleasant visit at all. read more

Carl's Jr - Napkins crumbled into a freaken ball - Fast Food Near Me - Montebello, California

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Waited in line for 10 minutes at the drive thru...nothing Cashier comes on the speaker and says itll be a moment... 5 minutes later....nothing Great customer service read more

Fast & hospitable service. Hot & fresh food. Clean and spacious ambiance.

Drive thru service here is unbelievable bad! With every item I order I kept getting ask if that's all for my order. After about the fifth time, I then told the drive thru person to relax and I'll let them know when my order was complete. Patience is a virtue especially is you're in the business of customer service. Poor service overall read more

pay attention!! if you are on the service business specially in food industries, please select a qualify team member/ staff that represent your business. Never put someone who will not willing to work graveyard shift which yelling and banging on things. Specially put on an old hag who doesn't know how to talk with manner to her customer. How people going to trust your business and make money at the end? if every review is one or two stars, how will you going to sell your product? There's a lot of qualify people who willing to work!! Find them and replace all the junk and toxic inside your workplace! but if that's your business granny as frachisee.....you're doomed, and I suggest, encourage everyone not to come and spend your money at this place, coz your dollar is your blood, sweat, and tears to make one! Don't ever throw it to a services place that don't know how to serve and don't know how to welcome you! read more

I ordered the Western Bacon Cheeseburger and it was decent; however the employee tricked me into ordering a more expensive combo than what's advertised on the board; Once I realized how much I was charged, I questioned the employee and asked him to cancel the order and correct it, he refused to assist me. I will not be patronizing this business, as they don't care about what the customer wants. read more

I order the waffle chicken sandwich and it was the size of my palm!! Nothing like picture!! and the 3 pieces of tenders were all burnt lil pieces!!! I wish I had seen my food before I left, and girl working there, was so unpleasant and very unwelcoming @2:30pm, no people in there so she should have been happy a customer walk in!! Never again!! read more

Carl's Jr - 3 Hand-Breaded Chicken Tenders Combo - Fast Food Near Me - Montebello, California

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The employees customer greetings are on point 5/5 but....they always get my order wrong, always. For example, I will ask for no cheese but there's cheese in my burger. Advice for people to consider: first, repeat yourself and make sure they fully understand what you're ordering. Secondly, make sure your order is correct on the receipt and screen. Lastly, keep your receipt just in case something wrong happens. Yeah...I don't see myself coming back to this specific location again...I just leave my customer feedback to corporate. read more

I like Car'ls Jr, my family and I have been customers of this specific Location for many years, BUT recently i been placing our regular orders, and they don't seem to have hardly anything, None of the Sodas are available, nor the condiments, I like the western bacon cheeseburger and its recently happened that its not complete . they did not have cheese and the union rings looked different not the quality of food that I've been used to getting for this place and definitely NOT WHAT I PAY FOR . This has been happening for some time now i want to say less than a year . They have very nice and friendly customer service . BUT I tried talking to the manager MARIA , but she is very rude and unprofessional . read more

Best deal at Carl's Jr are the coupons you get in the mail or in the Sunday paper. Great is two famous star burgers for 2 for $3.00 with the use of the coupon that's a good deal to use if you have couple of bucks in your pocket... read more

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This place is the most dirtiest Carl's Jr I ever been too. Not only in the restaurant but also the restrooms. The general manager was there walking around and never cleaned anything up. So disgusting. read more

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I went today to try the new BLT Ranch Big Chicken Sandwich, I Drove home from the Montebello Carl's on Montebello Blvd. I opened up my sandwich and found 2 tiny chicken tenders with 2 thin sliced tomatoes ‼ Where's the crispy Chicken Filet ‼‼ I Believe that they owe me the right Sandwich‼‼‼. read more

Just so you T-Mobile Tuesday people know....they only participate on Tuesdays even though your coupon is valid all week. Parking is also horrible if you come during the evening/night on the weekends because the movie theater. I had to park near Sears. read more

I found a huge brownish hair on my burger. I drove back to let them know and the cashier got upset and started blaming me. Never going back.

Hadn't been here in years. Family was craving western burgers so we went to the drive thru and didn't see any posters for family deals or specials. Ordered 2 Western combos- 1 big Carl combo and jalapeño poppers. Our total was $39 and change ! Now I know I hadn't been here in years! Personally felt it was very expensive for burgers. Once we got our food and past the drive thru window we seen at least 5 posters with different sales and family packs! Why would the posters be on the windows on the opposite side of the restaurant , the side that nobody can see. Customer service was ok and food was ok. Nothing impressive or nothing to complain about regarding the food but Obviously they don't want you to get the specials they have since they aren't visible when entering the drive thru. Honestly wouldn't come back. read more

service was poor and so was food! ordered extra Oreos and was charged $13 and not given a small without extra Oreos and food was cold

So I was having a bad day because my girlfriend slept with my brother but I went ahead and watched avengers end game and didn't buy popcorn or soda because it's too damn expensive. Then I noticed there was a Carl's Jr.! I was still bummed out but this guy in the cashier, his name was Kevin btw. He was a really nice positive guy and asked if I wanted dessert. I ate 10 cookies that day and still didn't regret it. They're really good . And now I'm here home in bed with my girlfriend's sister yeye #thestash #shoutouttojrscousin read more

I just had the best burger I've ever had from any Carl's Jr. Ever! No joke. Kudos to the young Hispanic woman making them.

Idk why it has bad reviews. They're so friendly and got my order correct. .....(ignore dots because yelp wants me to write more)

What a pathetic burger, the baby back ribs thick burger is a joke. Only two small ribs, it's mostly bun no ribs. Take a look at the pix it doesn't lie. read more

Carl's Jr - Where's the ribs? - Fast Food Near Me - Montebello, California

The worse ever i got a egg n bacon burrito for $8.97 wow for a small tiny burrito... just closed this place and the worker was pretty bad ... the service was horrible I asked for ketchup and he didn't put anything in the bag read more

Is it possible to give NEGATIVE stars? I never eat fast food but came by drive thru because it's the only thing open. Ordered a 3 pc. chicken tenders only to find a long dyed hair embedded through the breading. Absolutely disgusting!!! Called the restaurant & of course someone tells me they'll tell their manager tomorrow, doesn't take my name or number and is about to hang up so I suggested to him to at least take my name down. Anyhow, if you like eating human hair, this is the place! read more

Carl's Jr - Hair embedded in the breading of a chicken tenders. DISGUSTING! Shut this place down! - Fast Food Near Me - Montebello, California

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WAY OVER PRICED WAY OVER PRICED WAY OVER PRICED If you visiting AMC 10 to watch a movie and stop here to eat to avoid paying for a $6 hot dog, do yourself a favor and treat yo self to that hot dog, because the Carl's will rip you off. $10 Famous star combo?????? No thanks. read more

Ugh! On the way home from the OC, My husband insist we go here so he can try the "Big Carl." First of all...the workers here are very weird. No way to explain it...they're just odd. Place is kinda gangsta infested...we got lots of stares. We're Mexican (well I'm half) but I guess we kinda didn't fit in with them. The place kinda smelled funny. My chicken sandwich was good...really good for 99 cents! But hubby did say the "Big Carl" sucks. Anyway...this place is scary to go to at night. Lock your doors, a lot of peeps in the parking lot outside of Carl's Jr....not sure what they're doing. read more

If you end up with a waitor names HECTOR... dO NOT gET HIM.. i repeat..DO NOT GET HIM! He messed up our order 3 times and he cannot pay attention for anything over the loud speaker!!!! Every time I ordered something he responded with a "WHAT??" "WHAT??" so frustrating!!! IF U GET HECTOR ask for someone else unless u like repeating your order over and over! I am giving thi place a 3 only bc I LOVE their spicy chicken! read more

Yelp really needs to have a zero star option. Their menu says "kids meals now with milk or chocolate milk" yet they don't tell you it cost $1.50 more. I also ordered their bean n cheese burrito, their menu states it costs $3.99 but I was charged $4.29. So please check your receipt. Their suppose to charge what is advertised on their board. It would've been cheaper to go to IHOP since kids eat free after 4 p.m. Boo!!!! read more

Very glad for the veggie burger option. No cheese or mayo on mine, still very tasty and filling. We need more plant based options. Thank you Carl's Jr. for taking a step in that direction. I must admit, had not eaten at a Carl's for many years. Went there today for the veggie burger. read more

Really bad customer service!! Carl's was one of the best burger chain but now they are on the bottom!! The 6 dollars burgers disappear from menu new options no good and now they pack the burgers on paper no more boxes as before and it is normal they mix orders!! Today is the 2nd time that happen to my family we order and pickup when we arrive home we find 2 of burgers not what we order i went back to claim. no manager on site the same lady who took my order just as if nothing happen told me " i understand wait we will replace it" and "wait" was almost 25 mins because the person inside just prepare one of the burgers and forgot the second!! No apology nothing!! Really not place to stop!! Go habitat or in and out!! Carl's forgot the customer service training for their people!! read more

Pretty good Carls Jr.. Clean. Food was up to par to other Carls's..

Again, Yelp needs to allow people to give zero stars. My husband got lunch for me today from this location & brought it home. I dumped the fried zucchini out onto my plate & discovered the piece pictured here. Some POS employee took a bite out of it & put it back into my order. Husband immediately called the store & only got a recording & couldn't even leave a msg. Not only that, the # on the receipt doesn't match the store's # listed on their website. Please go elsewhere for food. Plenty of other places around. read more

Carl's Jr - Fast Food Near Me - Montebello, California

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Came to the theaters TOO early so decided to come here I've noticed it's always lonely here which makes me question how it's open ANYHOW food is pretty good as every Carl seems to be Although one thing is that it was pretty messy here as if it hasn't been swept all day But overall pretty good time killer here read more

This is legitimately the most expensive Carl's Jr. I've ever been to in my life. The $5 meals are $10 and they don't have sprite.

Bought their 2 for $6.99 special. I decided on 2 western bacon cheeseburgers, tasted horrible, it's been like this for awhile! Never going back! read more

This place is probably the worst Carl Jr I've been through, inside was dirty I ordered a all natural mushroom and Swiss burger, 2 fries and a drink. It took forever to get, and the food I received was cold and had these weird pimple looking things on the burger I lost my appetite immediately and went to vomit. Terrible read more

Ever since the remodel of the restaurant the service from the management has improved. Of course there might be that one employee who is not efficient but overall my dining experience is great. The food is hot and fresh and the tables are always clean. Big plus for the salsa bar! Drive thru and dining area is open 24/7 for you night owls and there's never a problem finding parking. read more

For a fast food chain, this place offers pretty good service. They are efficient and I never have to wait for a long time. What's even better about this place is that Drive-Thru is OPEN 24 HOURS!!! P.S. I love Guacamole Bacon Six Dollar Burger!!! read more

This place is really nice and clean. Haven't seen a Carl's Jr. With carpet and it's clean. The restroom are clean that's a plus. Only negative no wifi, read more

If I could give this place zero stars, I would! I ordered 2 burgers and 2 large fries and one small order of fries.When I got home, I only had 1 large order of fries and I checked my receipt and did pay almost $7for all 3 order of fries. I also asked for no onions on the burgers which they did put on.I tried calling both numbers on the receipt and only got a voicemail.I called the next day and still only a voicemail.I called coorporate and they said they would call me back. Three days later and still no call or refund! read more

The cashier, I soon as entered the restaurant I felt a bad vive. Cashier didn't knw that I was in front of her. I asked her for a special meal but I think she was lost. She could explain what they had in the menu. Sorry two stars for you guys. Sorry alondra. read more

We stopped by to grab a breakfast burrito which I normally enjoy. This time it was so disgusting!!! The tortilla was sour! SOUR! I have never had a sour tortilla so I don't know how old it was but honestly will never be returning. The only thing I appreciate is that the cashier gave me my money back. They didn't even apologize at all and questioned me like if I wasn't sure it was horrible. read more