After dealing with Kia and getting charged for something that didn't even fix the actual problem, I…read moretook my car to Jack. I knew my car was still under warranty and that he probably wouldn't even be able to touch it, but I just needed someone to actually tell me what was going on. Jack took the time to diagnose it and figured out the real issue. Great communication the entire time, super honest and straight to the point. No BS, no trying to charge me for things I didn't need. He knew it was a warranty issue and still took the time to help me figure everything out. Seriously appreciate Jack for actually being honest and helping me when Kia wouldn't. Definitely recommend him!

My brother recommended them. Awesome service! They are pleasant, honest, transparent, explain…read morethings you might not understand fully, gave recommendations, options, overall great! I was very comfortable with them, regarding questions and trust.

The staff at this car service center is incredibly kind and attentive during the check-in process…read more They pay meticulous attention to detail and ensure that your car receives the best possible service. Each product they offer or use is reliable while remaining affordable.

Went in for a smog check and a brake pad change and the family was very thorough in letting us…read moreknow that my brakes were really bad. Not only did they prevent me from being in danger, but they fixed it the same day within a couple hours. Great Family and highly recommend

We had a challenging repair on our 2006 Toyota Tundra because it has an aftermarket lift kit, and…read morefinding the correct parts turned out to be more complicated than expected. Rich kept us updated throughout the entire process and continued working through the issues until they got everything figured out. It may have been a bigger job than anyone initially expected , but they stuck with it, and our truck is now repaired and running again! We really appreciated Rich's communication, persistence, and willingness to make sure the job was completed properly. Thank you to Rich and the team at The Car Guys!

Scheduled service with Ethan by phone for an Oil change and A/C check…read more Dee the service advisor gave outstanding service and answered all my questions. He even gave a discount since I am retired and it was my first time there. So far so good. Also kudos to the technician Rich. He answered questions. I had also noticed a piece hanging that needed tightened from going through the car wash . He replaced screw no problem. I I will go back. These guys are the best. Great job so far and great service. Thank you . I wanted to add to this review . I wanted to get peace of mind and went in this morning to make sure I had no leak in the AC. They got me in and out Rich the mechanic answered all my questions about ac and heaters.as well. I am happy for the peace of mind. These guys need a raise. I will keep going back..

Re: AA AUTO CARE 800 7860 W. ANN RD 89149…read more Feb '26 I was pressured to pay out of pocket $1488 for transmission & motor mount repairs after being lied too that Endurance Warranty would not cover the work because this was considered "Normal Wear & Tear" by Joe K. I contacted Endurance & was told they would cover the motor mounts; Endurance approved the claim & AA Auto Care 800 was paid immediately $685. When I picked up my car & requested the $685 be paid back to me. Joe K refused & fraudulently wanted me to apply the credit to my mother's car. My mother did not want to do business w/ AA Auto 800 after the stress, lies, & BS Joe K had put me through. I disputed the charge w/ my bank & after 6 weeks I was credited & won the dispute. I had contacted an attorney, was going to send a certified letter & take Joe K/AA Auto 800 to Small Claims Court. However, I am going to report this incident next to Nevada Consumer Affairs & the BBB, to report the billing practices, as the shop retained payment from both me & the warranty company for the same repair & declined to correct the issue when given the opportunity.

If you just need a smog check, this is not the place for you…read more This spot is in my neighborhood and has signs out for a $9.99 smog check, so I went by to get mine done. They said the wait was several hours long? But they didn't have a designated area to pull into or anything. Basically, it's a garage that primarily does repairs and also offers smogs as an add on convenience. As a result, this is not their priority and they straight up said people drop their cars off for the service - which is wild that the inconvenience of having to be dropped off and picked up and not having your car for an entire day is somehow worth saving $10? So plan ahead or go elsewhere. Thankfully staff are forthcoming about the info and they actually answer the phone here, unlike some other garages. Reviews here are wild, I'm just thankful my experience wasn't worse.

Before heading over I called and spoke with Grayson. He was very professional and informative. I…read morementioned to him that the check engine light and trac off light were on. He said he would have the mechanic take a look and evaluate once I got there. Once I arrived Grayson was at the front desk and let me know that there was 1 person ahead of me. It only took about 15-20 minutes for them to get to my car and diagnose the issue. He stated that the mechanic observed the rotors measured low and the brake pads would need to be sanded to be even. The service was great, Grayson and "Grumpy" were both very nice and explained things where I could understand. The estimate was between $200-$600. I paid toward the higher end, not sure whether or not it was a good deal, I just needed it done and it got done. They also checked some other things for me...so I guess it was a good deal. They were efficient and thorough. I would go back again.

Did the positive reviews come from bots or friends? Because…read morethey probably didn't come from people who had to deal with this business. Very unprofessional as when I came in the owner was screaming (Not yelling) at someone over the phone and then hung up and changed 180 degrees when he was talking to me. That already gave me red flags but I needed my vehicle fixed. They then proceeded to misdiagnose my vehicle several times and even tried to claim that I had performed repairs and hadn't told them about it beforehand. I just called a tow truck and had my vehicle taken to another location. Again, I have no idea where the positive reviews for this place came from, but it doesn't seem to be from people who have done business with this place. Can't give ZERO stars...but I would like to.

This was my first experience with an AAA repair shop…read more Since I already have AAA towing I decided to try the AAA mechanics when my car broke down. I was pleasantly surprised by the excellent experience from start to finish. The tow truck arrived quickly and the driver was very professional. The service writer at the shop was thorough, explained everything in detail, and gave me a rock solid quote. The shop kept my car for an extra day in order to get the correct replacement part. That is a good thing; it shows that they take pride in their work. I did not find any loose ends after the car was returned and so far the there have been no problems with the repair.

Under new management . After a long delay for an oil change they made it right …read more Don't take your car in for anything on a Friday . They were very short handed !! People call out to extend their weekends . Just saying !!

I've been using this business for years. Dependable and reasonable repair pricing…read more Highly recommend.

Their work quality is excellent, and the prices are fair... I needed new brakes and one of the…read moredrums was frozen, they did a great job and had me back on the road that day

Everyone is very very nice…read more Had a small issue, and the owner Hamid reached out to me and made everything right. He was really committed to my customer satisfaction, and I plan on returning when my car needs service. Thank you Hamid and all the nice people at Zip Zap!

I brought my Hyundai Elantra in for an A/C diagnostic because the system was blowing warm air…read more I dropped the vehicle off around 9:30 AM and was told they would "get right on it." I understand shops get busy, this location is "first come first served", and I don't expect anyone to magically make time appear or drop everything to check out the new car. I don't work there and I walked in, so I have no idea what things look like behind the scenes. The issue wasn't that they were busy, it was that the expectations set didn't reflect reality. After walking around the area for about an hour after drop-off, I returned and noticed my vehicle was still sitting in the same guest parking spot at the side of the building where I had left it. By 11:00 (after waiting over 90 minutes/nearly two hours from drop-off) with no phone call update and no apparent movement of the vehicle, I went to the front desk to ask about the status. Shortly after I asked, the vehicle was brought into the shop and I was assured the diagnostic would take "about" 30 minutes. It ended up taking closer to 50 before I got up again to ask about an update. My main frustration was not the diagnosis itself, but the communication and expectations throughout the process. Everyone I interacted with was polite and reasonable, but I was given the same optimistic timeline despite the shop evidently being backed up. If I had been told up front that it would be hours before the vehicle would be moved, let alone looked at, I would have planned my morning differently. I do want to clarify that the issue wasn't attitude or service, it was a lack of clear and realistic communication. Better coordination internally and more honest timelines for customers would make a big difference.