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    Carquest Auto Parts

    5.0 (1 review)

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    17 years ago

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    Kapa'a Auto Body

    Kapa'a Auto Body

    4.3
    (65 reviews)

    While by far this was the most expensive auto body shop. As a result, I initially posted a 1-star…read morereview. After reading my review, I was contacted and asked by the owners if I would be willing to return to the shop so they could take a look at my vehicle. I returned to the shop a day or two later and met with the owners. They went over my car with me, explaining how the estimate was calculated. One of the 3 areas that I wanted repaired was as a result of someone side swiping my front driver's side quarter panel. The repair would include not only repairing the body, but having to recalibrate the sensors in the bumper. With information I was able to provide, they contacted the insurance company and succeeded in having the claim reopened. Because of their going over and above, the claim was opened and will now cover the entire repair, including the sensors, bringing that corner of my car to new condition. Then once the repairs have been completed, we'll look at the remaining areas to be repaired. In the beginning, the insurance company had me obtain an estimate from another body shop in Kailua and because that body shop failed to include the sensors in the estimate, I was reimbursed just a small portion of the actual cost. Bottom line is this company and their owners are awesome. Although I'm not sure what will happen with the remaining damage repairs, these guys have ultimately saved me $$. And their shop is so clean, you could probably eat off the floor. From initially posting a 1-star review, I can now say that I highly recommend this business. They clearly care about their customers.

    No return calls. Kept saying they were waiting for a part. After two months They closed shop and…read moretook my $75.

    RJ’s Towing And Recovery

    RJ’s Towing And Recovery

    4.7
    (14 reviews)

    Called RJ for towing. His truck was down but he gave us excellent advice on what was wrong with our…read moretruck. He was honest and up front. He went out of his way to call people to help tow us! I will definitely be calling him to fix our truck. Recommend calling RJ.

    The best towing experience we ever had. This is a long overdue review. Our car decided to crap out…read moreon us on Thanksgiving. We just left the family home in Kailua when we heard a horrible grinding noise. We couldn't figure out what the problem was but we knew we couldn't continue to drive it. We called everywhere and no one could come out, either they were intoxicated or just didn't want to work on a holiday. I get it, everyone has a life and ohana is important. However, this is too common in Hawaii, these guys only come out when they want. Thankfully my husband found RJ's Towing. This young braddah was very professional, very kind, and came out in less than an hour. He carefully hooked up the car and towed us back to our auntie's house. The cost was very reasonable considering he had left his ohana on a holiday to save our okoles. I would absolutely call RJ's again should I ever need a tow. In case you were wondering what that grinding noise was, it was a damn seed. A teeny tiny seed that had somehow managed to get lodged between the brake pad somewhere. Our neighbor found it before we had made an appointment at the auto shop. Talk about being saved twice in a day. Lol!

    Carquest Auto Parts - auto - Updated August 2026

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