Tenn's absolutely saved the day for me! I originally took my car to the Firestone on Hamakua Drive…read morefor a power steering fluid change ($449) and a radiator coolant exchange ($148). When I got home, I noticed power steering fluid leaking onto my carport and saw the fluid level was at the absolute minimum. I went back to Firestone, and they told me they hadn't actually changed the fluid, but rather replaced a leaky hose. They then claimed the low fluid was due to a bad power steering pump and quoted me an additional $900 to replace it. It just didn't sound right, and I felt they were being dishonest. I took my car to Tenn's for a second opinion and showed them the Firestone invoice. Tenn's quickly found the real issue: two entirely different power steering hoses were leaking. They replaced them, and now my steering is perfect with zero leaks. On top of that, Tenn's inspected my coolant system and found both the radiator and reservoir levels were dangerously low because Firestone failed to properly refill the antifreeze after their flush. Tenn's pressure-tested the system and topped off the fluids for me. Mahalo to Tenn's--they are honest mechanics you can actually trust!

I have taken my car to Tenn's Auto for safety inspections and they handled those efficiently, on…read moretime, and without any issues for several years. I also got help when my a/c failed and they were able to keep my a/c going without a lot more expense on my part. But then my 2010 PT Cruiser seemed to have some serious problems about 4 months ago --initially a dead battery which was replaced on 10/17/25 --but then my car died again within a month and was towed back to Tenn's with what I was told was an anti-theft problem with the key setting off the car's alarm system. Then my car sat for 5 WEEKS while nothing was done until around 12/23/25. I kept calling for updates every week and would be told by the front office staff that they were "short-staffed" and just needed "another week". I also talked directly to the mechanic (Blake) who told me that the car was actually running but he hadn't had time to really investigate what was going on but that he would be able to set aside a few hours before Christmas to figure out what was going on with my car. In the end, the only thing the mechanic could do was put in a temporary battery disconnect system to bypass the key setting off the alarm when I tried to open the car door or turn on the ignition. Except it didn't really work. I texted Blake right after I got my car home and he suggested I wait longer than 5-10 minutes to reset the battery; I should try waiting 15 or 20 minutes. I waited an hour. I tried the next day and the next. I got my car to work once or twice in the next 5 days. But not after that. Tenn's was closed for the holidays until 1/6/26. There was never a way to leave a phone message and my texts to the number that I had previously texted went unanswered. Eventually, I decided to sell my much-loved car for parts since it wasn't running. Two different people showed up who looked at the temporary battery disconnect lever and they were each rather surprised at how it had been installed since it was 1) on the positive battery terminal rather than the negative and 2) it was loose and so close to the metal frame of the car. Evidently this was a risky situation for creating a spark and potential fire each time I used the car. The Tenn's mechanic said on my receipt that my car needed parts that weren't available from their vendor or the dealership (SKIM and PCM module) but as it turned out, I sold my car to someone who was a very experienced mechanic who replaced the worn ignition and got the car running again. It didn't need the two modules that were recommended at all. I'm still really upset because I don't think the Tenn's mechanic knew what he was doing at all but he never gave me the option of taking my car elsewhere; instead he put in a potentially very dangerous and completely inefficient "solution"; wasted a lot of my time and money but most important of all, he undermined my confidence in mechanics in general and Tenn's in particular.

If I could give them 0 stars I would. I got in a car accident & they towed my car. When I went to…read moreretrieve my items becuz the car was totaled I found that they had stolen everything good out of my car.

My mother-in-law went to Kuni's a while back to get her safety check, since they were near by her…read morehouse, and the old man (I'm guessing, the owner?) told her "I don't do safety checks for women". That's f'd up...

While by far this was the most expensive auto body shop. As a result, I initially posted a 1-star…read morereview. After reading my review, I was contacted and asked by the owners if I would be willing to return to the shop so they could take a look at my vehicle. I returned to the shop a day or two later and met with the owners. They went over my car with me, explaining how the estimate was calculated. One of the 3 areas that I wanted repaired was as a result of someone side swiping my front driver's side quarter panel. The repair would include not only repairing the body, but having to recalibrate the sensors in the bumper. With information I was able to provide, they contacted the insurance company and succeeded in having the claim reopened. Because of their going over and above, the claim was opened and will now cover the entire repair, including the sensors, bringing that corner of my car to new condition. Then once the repairs have been completed, we'll look at the remaining areas to be repaired. In the beginning, the insurance company had me obtain an estimate from another body shop in Kailua and because that body shop failed to include the sensors in the estimate, I was reimbursed just a small portion of the actual cost. Bottom line is this company and their owners are awesome. Although I'm not sure what will happen with the remaining damage repairs, these guys have ultimately saved me $$. And their shop is so clean, you could probably eat off the floor. From initially posting a 1-star review, I can now say that I highly recommend this business. They clearly care about their customers.

No return calls. Kept saying they were waiting for a part. After two months They closed shop and…read moretook my $75.

Can't tell you how important it was to get my tire fixed today. Folks depending on me tomorrow…read more Called 3 different tire repair shops with none offering same day service. Justin was kind and understanding. He stopped by and worked beyond his 3:30 scheduled day to find and remove an imbedded screw and plug the hole! Expertly and professionally. Cost was very reasonable. Justin is my new go to Tire Guy!!! Thanks Justin!

Justin was quick to respond. Service was fast and reasonable pricing…read more.. It's a good value cause you get the tires at around the same price as a big box store but you don't have to wait there all day to get them done

Called RJ for towing. His truck was down but he gave us excellent advice on what was wrong with our…read moretruck. He was honest and up front. He went out of his way to call people to help tow us! I will definitely be calling him to fix our truck. Recommend calling RJ.

The best towing experience we ever had. This is a long overdue review. Our car decided to crap out…read moreon us on Thanksgiving. We just left the family home in Kailua when we heard a horrible grinding noise. We couldn't figure out what the problem was but we knew we couldn't continue to drive it. We called everywhere and no one could come out, either they were intoxicated or just didn't want to work on a holiday. I get it, everyone has a life and ohana is important. However, this is too common in Hawaii, these guys only come out when they want. Thankfully my husband found RJ's Towing. This young braddah was very professional, very kind, and came out in less than an hour. He carefully hooked up the car and towed us back to our auntie's house. The cost was very reasonable considering he had left his ohana on a holiday to save our okoles. I would absolutely call RJ's again should I ever need a tow. In case you were wondering what that grinding noise was, it was a damn seed. A teeny tiny seed that had somehow managed to get lodged between the brake pad somewhere. Our neighbor found it before we had made an appointment at the auto shop. Talk about being saved twice in a day. Lol!

Unbelievable! Best service ever. Old fashioned charm. They do everything with heartread more

Had an issue with my car starting. Went to Lexus to get diagnosed with multiple techs blaming…read moreinstall from sounds installed. This was not the case!!! Ata was patient helped me navigate all issues that was caused from Lexus techs! ATA and team with no hesitation helped me diagnose and remove his initial install, ATA is the most patient and trustworthy installer of all time!!! Helped me with Lexus automotive review and follow up. Gave me a poor diagnosis. Car works great now afterfixing all Lexus issues! I highly recommend doing all work here... staff super friendly, family owned business! I will get all my car audio needs here for life Customer for LIFE!

From water spots on my windows, dirt and grime build up and discoloration spots from years of…read moreparking under a flight path and a trip across the Pacific Ocean my SUV was in need of some TLC. Claude met and exceeded my expectations turning back time and restoring the finish and sparkle back to my vehicle - Claude is so knowledgeable and even works with local products. If your vehicle is in need of TLC give Claude a call- mahalo

Had Claude two our 2 cars, both a recent model year Tesla and a 30 year old classic Toyota…read moreconvertible. Both turned out beautiful! Claude took his time getting everything right, and we couldn't be happier!