They are rude. And they'll lie to you. I was told that I don't make enough money for a loan on a car. Well Honda begs to differ

ZERO STARS *****AVOID CARVANA ***** I ordered a mustang on 2/12/25 gave them a $2500 down payment and purchased insurance. The car was supposed to be delivered on 2/14/25 on 2/13 they delayed delivery until 2/20 on the morning of 2/20 they rescheduled again to 2/27 I offered to come pick the car up they said something was wrong with it. Why would a dealership post a car for sale that says it's available if something is wrong with it. I told them to refund my money they said it would take 10-15 business days although they took the money out of my account immediately. I told the girl on the phone I would look for a new job if I was her because if this is how this company dose business they won't be around very long. She thanked me for the advice. I will tell everyone I know to avoid this dealership. I have bought over a dozen vehicles at numerous dealerships and never have I been inconvenienced more than I have with Carvana. This is a Mickey Mouse dealership run by clowns avoid at all cost read more

Carvana Westminster - Delivery delivered - Auto Loan Providers Near Me - Westminster, California

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Truly impressed w/Carvana. We submitted the offer the morning off, got a recent offer asap & we dropped off our car later that evening. John was so on point. He has the check already printed & ready for us. This is by the far, the BEST experience we ever had in selling car. We'll pass on the amazing service to our friends & family. Highly RECOMMEND Carvana & thank you the swift & smmoth transaction !!! read more

Easy online transaction. Web interface very well designed. Was selling a Tesla. Carvana offer $2500 above Tesla's. Accepted their offer. They sent car carrier to my house to pick up car a few days later. The man who drove the carrier was very pleasant and efficient. Would recommend Carvana to anyone considering selling a vehicle. read more

I have purchased 3 cars and sold 2 now through Carvana. I have also referred friends and family who also sold their cars. Last month my friend had Carvana pick up (2) Audi's that he wanted to sell. Always very easy, fast payment and friendly. I dropped off my car for the first time at the Westminster location and was in and out in less than 15 min. Super efficient. I have even purchased a car that was delivered, that I decided I didn't like. No questions asked, they came and picked it up and transferred 100% of funds back to my bank account in 2-3 days. read more

Everything they promised! Fast professional service, so easy to use. I won't waist my time with CarMax or dealerships next time I sell a car! Great experienc! read more

Carvana sold me a car that needed almost $7000 worth of work done to it and it all went bad right after their warranted expired. They know what they are doing and that is scamming people. read more

Very good service. The best way to buy a car!!! everyone i spoke with was extremely nice and helpful

I sold my car to Carvana recently. The process was quick and easy. I started the process online and got a reasonable quote within minutes. I made my appointment for the following day to drop off my car. The dropoff went smoothly and was completed in about twenty minutes. The money showed up in my bank account before the end of the day. As a side note, Carvana 's offer beat Echo Park's offer by a few thousand dollars. read more

Sold me a 2020 VW Golf with a little over 20k miles. Very nice staff upon pick up, but I immediately sensed something was wrong with the brakes. Sure enough, front and rear brakes are completely shot. Luckily, I didn't have to pay out of pocket; HOWEVER, upon picking up the car, the service man told me the tires are bad. Seriously? If Carvana is going to sell a used car for a hefty price tag, they ought to make sure the car has been serviced. BOOOO. read more

If I could give less than 1 star, I would. Twice I attempted to buy a car from Carvana. Twice they notified me at the last minute they were not going to deliver on the date scheduled. I would suggest NEVER doing business with Carvana. Their customer service is the worst! Check out their BBB complaints - absolutely horrible with good reason. read more

Love the genuine service I received throughout the process. The young man who dropped off my car was patient and his customer service was amazing. The car arrived on time. It was clean and so far I haven't had any issues. read more

Great and easy every time !! thanks Carvana this is second time i sold my car here at Carvana. Thank you for great offer !! Next time i will buy from you ~~ read more

I sold my car to Carvana and chose the pick-up option. The process was incredibly smooth. Although the driver called on time but arrived an hour late due to traffic, the entire handoff took just 15 minutes. The driver checked the odometer, interior and exterior, keys, and pink slip. I was handed a check for the promised price listed on Carvana's website--no surprises! It was a super fast and seamless experience, and I received twice the amount CarMax had offered. Highly recommend! read more

I sold my 2021 Toyota Prius Prime to them on 07/09/25. They made it quick and easy, all paperwork and the check were ready when I arrived at the store. read more

I got my 2021 Toyota rav4 from this location. I made an appointment before hand and that's super important. Show up at your appointment time. You are in a queue so showing up early does no good. The transaction went so smoothly. In and out in about an hour read more

Easiest selling of a car that I have ever experienced. The process was easy, the price they paid me was the highest quote I received anywhere, they picked up the car at my house, the people I talked with were all fantastic. I will definitely use Carvana again! I didn't love that I had to renew my registration before I could sell it - that was a hassle and unexpected since it wasn't expired yet (but would in less than 70 days, which is apparently some Carvana rule). read more

Purchasing with Carvanna online has been the easiest, smoothest experience. I'm only a week in and am still waiting for the catch. I honestly couldn't get excited about my car until I physically had it. The quoted down payments and monthly payments were accurate and real. I am not being paid for this review, nor do I work for them. I am telling the truth and will give an update a few months in. My car is running well, it looked the way I saw it online. The few scratches and all. Nothing more or less. First impression I'd say give them a try! read more

Process was simple and quick. After filling out information online, my in-person drop off sale took at most 10 minutes. I'd use them again.

Fast, simple, easy, but my car was perfect and had super low miles, almost new so there was that. The staff was efficient, the store clean and open. Easy ingress and egress... read more

Recently I assisted my daughter with purchasing a used car from Carvana. She found the model she liked and went through with the online purchase and was told the earliest it could picked up would be in 3 days. The 2 star deduction is because of the following: After uploading the required insurance documentation we found out there was a delay that lasted 10 days because the vehicle was out of state and had to be transported here. Not sure why this wasn't mentioned online. So basically I had to purchase insurance for a car that we weren't able to drive for 1/3 of the month. When we did finally pickup the car, it was missing a hubcap which was pictured in the listing. Since Carvana doesn't have on-site mechanics like a Carmax does, they just filed a claim with their insurer and give you a list of local mechanics to go to get a hubcap ordered. This is the downside of buying from Carvana because they don't have anything in house. I do have to say that besides the above, my daughter was fairly happy with the purchase and the customer service rep at the location was fairly helpful when we did pickup the vehicle. read more

Fantastic experience, from ease of getting an offer for my car, and all the way through the process of trading it in. Everyone I met was professional and friendly, made everything go smoothly. Highly recommend! read more

Using Carvana is hands down THE BEST USED CAR SALES experience in my life. Few clicks and they give you an offer price. Another few clicks and they come pickup your car ON TIME and w/o any hustle. The rep who came to pickup the car was so efficient, polite and professional. HIGHLY RECOMMEND their service to anyone who is planning to sell their used car. read more

The entire process was seamless. They give you a fair quote online with just entering basic information. They come to you and pick the car up. When they come out, they have all the paper work ready and advise you on what needs to be done and hand you the check. This is as easy as it gets. You may be able to make a few more $$, but, you will spend a lot of time. I would recommend using this service to anyone. read more

They sell you messed up vehicles and tell you they'll help fix it but then give you the runaround for months until you're warranty ends and still don't do anything service people don't call they don't answer calls and they sure as heck don't help very disappointed do not recommend this store to anyone probably better off going to a private seller . read more

The buying process was horrible as well as when I drove off and got on the freeway I notice a small crack on the window. It wasn't as it appears in this picture it was really small. My vehicle stated no damages which the car has no scratches on it, but I called them as soon as I got to a stop and they referred me to the warranty!! This is the worst car service by far!!! I don't recommend at all read more

Carvana Westminster - Windshield issues - Auto Loan Providers Near Me - Westminster, California

i like the car I purchased from Carvana. What I did not like is I had to replace both rear tires just days after I drove the car off the lot. One of the tires had a nail in it and the other was down to minimum thread wear. The warranty provider would not cover the tires and neither would Carvana. The Silver Rock warranty clearly stated that the tires were covered. I ended up paying over 1000.00 to replace the tires. This is why I'm only giving an ok rating. Douglas C. read more

it's so easy to sell my car to Carvana, just answer some questions, quick appraisal and schedule of pickup. Faster and much convenient. Tnx

What an easy sales transaction. Carvana offered a very competitive price for what I felt a private party sale would be without any worry of dealing with any low ballers or questionable money. Employees were pleasant and knowledgable, very satisfied, I would use Carvana again read more

I'm not sure if I'll ever go into a dealership again! When my SUV was totaled in a scary head on collision by a negligent driver, I was able to purchase a "new" used car from Carvana and I'm one blissed out driver! Every single person I spoke with on the phone actually cared about my customer service experience (unlike the scammers at the dealership who clearly did not give a ****.) The polite gentleman who delivered my sexy new SUV was so kind and helpful! He even took time out of his day to have a little car geek chat with me.. thank you Fernando! Unfortunately, my first choice of SUV wasn't perfect (I didn't realize "fixed" sunroofs existed and need a sliding one.) However swapping out my SUV for the perfect fit was so easy.. I love that the whole experience was a joyful one! Besides, it's so fun to peruse the choices on their website to find the right vehicle for you! I see a few negative reviews, and remind you it is important to have the vehicle inspected by a mechanic you trust (within their 7 day swap policy.) It's a big company, and there may be a few bad apples in the bunch. Either way I feel very lucky that I received the right SUV for me.. drive safely SoCal! : ) read more

Very straightforward process, sale was fast and efficient. Offer was very fair price. Pickup was on time with quick with friendly service. Would highly recommend. read more

I recently sold my 2016 Lexus RX to Carvana, and I am very happy with my experience. The entire process, starting from the online estimate to the final drop-off, was smooth and easy. The price was very reasonable (I shopped around). I could have used their pick-up service for fee, but the earliest date was more than 10 days wait, so I dropped it off at their Westminster location. I would do it again. Great experience. read more

The first issue was that I rcvd the car off the lot sans any engine oil, and a cracked radiator. I could have blown either at any time in the first seven days of it in my possession but noticed right away a smell so we took it in to a silver rock facility day 2 of owning it. Now, still very much new in my possession..after taking it to a few silver rock facilities to have this issue reviewed mutliple times, it was overlooked by them until today. A rear differential issue, which could have caused a major major accident at any time. For Carvana to have a multi inspection program, guarenteeing the heath of these vehicles..these issues listed should have NEVER allowed the vehicle to leave the lot. I hope, this happens to no one else as I am lucky to have purchased the silver rock experience. The next person may not have and that is what my big issue is, what had been the remedy if I had not?.. Well I asked and rcvd a chat macro from a live agent saying she's sorry..Don't buy if you can't spend on the premium car care. Seriously. read more

First time buying a car this way. I like how they keep you updated on pricing changes on cars you are tracking via email. The process was easy - both trading in my truck, and buying another. They do get busy and backed up on appointment times, but it moves a lot faster than a car lot. read more

Purchased a truck and paid $1790 for shipping my truck to CA. of course, there was a delay with transportation and wouldn't provide a specific reason. they reschedule my pick up date two weeks after the initial date. At the same time, I schedule to sell them my vehicle based on my original pickup date. I had to postpone that sale and it ended up costing me $210 since they reappraised (no additional mileage added). Inasked for them to deliver it to my house and they wanted to cancel the order and restart it... reason being, they wanted to charge me $250 to bring it to me. not even a courtesy waiver for the delay. Finally, I pick up the truck and on my drive home I notice a tiny crack on the windshield. they direct me to go through my insurance. Why tf should i have to pay a $500 deductible for something they didn't disclose. bottom line, buyer beware. read more

Wow yesterday received an email telling me the has been delayed another Month + a week. Fu@k You Carvana... Olivia DO NOT write with your stupid script Ed crap. I have paid 2 months of insurance.. You owe me! I will gladly join the class action lawsuit against you!!!!! Sincerely again Fu@k You!! read more

Carvana Westminster - All bull!!!! - Auto Loan Providers Near Me - Westminster, California

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Well, as advertised I bought my car through Carvana and it was sorta simple and surprisingly easy. I do agree; the average 3* rating is correct. Although communication was fair: I was never really sure if the "deal" was done... when the car arrived (later than agreed) the floor mats were missing and the "driver" did agree they would be shipped to me. But when I texted back about the second key missing (needed to reprogram the automated door lock) there was no further response. I texted and emailed Carvana about the costly key missing and/or the preset door code... no response. I assume from now on forward any communication will be difficult or non-responded... I bought a second key, required to be from a dealer to be programmed. Not impressed about the "after the deal" care. That was a quick review response: within an hour of posting this... yet, nobody reached out professionally about missing floor mats or the needed second car key to activate automated door lock... (maybe check with Budget Rental, that's where the car (undisclosed) was sold to me from. I found the paperwork in the glove department...) read more

Had an appointment for a purchase and the Carvana staff was running behind. After patiently waiting about an hour, we were finally helped by a friendly gentleman that rushed us through the process and out the door, reminding us of the 7 day exchange policy. On the way home, I noticed the windshield was cracked. I quickly called to let them know. In short, it is NOT covered. I am BEYOND disappointed in Carvana's customer service! I do not need an exchange, just exchange the windshield and I'll be on my way. For reference: a 12 inch windshield crack IS NOT significant enough for Carvana to note on a 150 point inspection. read more

Horrible company and experience. They play all kinds of games. I purchased a vehicle, signed the contracts did everything they asked. I Had all kinds of website tech issues. Every person you speak to has a different story. They changed my abruptly to a different appointment day and time to pickup the truck up to the middle of the week. I told them I couldn't pick it up in the middle of the week it was supposed to be on Friday. They said well you just need to figure it out. After I did everything signed contracts and everything. Never had a dealer make completing a finished deal so hard and throw away a car deal at the last moment, with I don't care about the customer in my life. read more

I first went to a Mazda dealership and then even CarMax dealership, where they gave me a lower quote then carvana, but I did not know that at the time, and then when I took it over there to each dealership they underbid that quote, dropping it another $4,000, then after that they also told me that it would be a week before I get a check from either dealership, it's just the way they worked lol. I then contacted carvana and within 20 minutes we had a deal and way over the dealerships quotes for my car that I was selling, and then 3 hours later I had a check in my hands! Once again thank you Carvana, for the people on the phone that were extremely helpful to me, and for your sales associates that were above and beyond. Let me tell you carvana will not let you down, from selling your vehicle or getting another one, they are extremely knowledgeable, professional and great to work with, you won't be disappointed. read more