Edit/Update: The waitress reached out to me personally today (12/14/10) with a sincere and heartfelt apology, so I am bumping the review from 1 to 4 stars. I am leaving the initial review as it was, though I have removed her name.
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I had dinner at Celeste last night with my girlfriend. It was our two-year anniversary. The food was pretty good, but what happened at the end ensured that I will never go back:
My girlfriend and I intentionally did not eat about half of one entree and a third of the entree so that we could have them for lunch today. We asked to take the food to go, and our waitress agreed.
She came back a couple of minutes later with the check and told us with a smile (as if it was a funny joke) that the food had been thrown out by someone in the kitchen. She offered nothing but a feeble sorry, as if we shouldn't care.
When she saw that we were upset, she came over and said "It's not my fault. What do you want me to do?" She then asked, in a very disingenuous tone that communicated that she didn't care that we were upset, "Do you want something?"
She left again, without offering any compensation or true apology. She came back a third time, seeing that we were still upset. This time, she said in a very passive-aggressive tone that it was her fault, and that we should go ahead and leave her no tip. Again, her tone strongly communicated that she thought we were ridiculous for caring. (We still left a 15+% tip).
The manager/owner/guy in a salmon-striped dress shirt who had been walking around the dining area making it clear that he was in charge noticed we were upset at this point. She walked over to him, and (speculation) appeared to tell him why we were upset. He (speculation) appeared to respond as if he didn't care. Neither spoke to us again, and we left.
Had they offered, at the very least, a real apology, we would not have been nearly as upset. We compared this to an experience we had at Union Square Cafe last year: USC brought us the wrong entree; they then brought us the other entree, let us keep the first one, and gave us a free dessert, even after we had said that we were happy with the one they'd mistakenly brought out.
Celeste management, if you read this, feel free to contact me at celeste.apology@gmail.com. I will update this post if I hear from them.
(Update/Edit 12/14/10: The waitress reached out to me personally today with a sincere and heartfelt apology, so I am bumping the review from 1 to 4 stars. I am leaving the initial review as it was, though I have removed her name.)
By the way, we had the ravioli with ricotta and spinach, the pasta special (something with eggplant), the monkfish, and the veal. All were good. Nevertheless, I recommend that you not eat here until they apologize and show some class. read more