ETA nothing "Cesar" says below is true. He claims I had bad experiences with other contractors, but that's not true. Everyone else who has been here was wonderful, helpful, professional, and effective. There was no screaming. I have the whole interaction on video since he lies. The icing over fix-technique he told me about did not fix the machine, and the technician who did, easily, for less than $200 in less than 30 minutes that very next morning, said his fix, attitude, and demeanor were all laughable.
I would give zero stars if it was possible. This company, and specifically "Cesar R." are horrendous, as others have mentioned. By the way, Cesar has refused to give me his name, so I'm not sure that's who he is... just inferring from yelp here. Like others, I only used Cesar due to a home warranty requirement. Despite my conversation with Cesar last August I *very reluctantly* allowed him to fix two aspects of my air conditioner. He knew the issue was temporary and said he would guarantee his work for one year. This is the only reason I agreed to have him replace anything at that time. That was 8/4/2021.
Today, 6/2/2022, I called CES-TECH because my air conditioning is no longer working. After being placed on lengthy holds twice, I was told "your technician" (who is Cesar... the owner) would not honor the documented warranty because "it's been too long... you need to refile with the home warranty company." I told the person in the front office (who was instructed not to give me her first or last name) that I was not going to do that... that Cesar had provided a signed 1 year warranty that was 10 months old. Eventually she said the technician would be calling me immediately.
When Cesar called me, immediately he said he was responsible for nothing. Every time I said it was a one year warranty signed by him he told me I didn't understand anything about his business. He repeatedly accused me of raising my voice, accused me of treating him like a child, and "acting just like a typical woman." His final punctuation mark was "You do what you want to do." I said, "I pick the option you said where you would come look at the parts and replace them if necessary". He would then go back into a tirade about how I didn't understand the system because it wasn't his parts that were faulty. It was something else. I'm not sure how he knew this, because he would absolutely not come to my house to look at the parts.
Between 1:00 and 2:30 he would change his story every other sentence. We exchanged numerous phone calls since he repeatedly hung up on me and eventually blocked my calls. One minute he'd say he'd come out. Then he wouldn't come out. He would, but only if I would listen. He wouldn't. He would tomorrow. He couldn't tomorrow. He would in two weeks. He'd have his scheduler set something up. It might take a month. Eventually, and only because my ex-husband who does not own the house was present on the phone, he ultimately agreed to come tomorrow. Then he changed his mind and asked if I could have him come out today. He agreed to come to the house at 4:00. When I told him I had a work obligation and needed to leave by 5:30 he nearly canceled the whole appointment, telling me I was inflexible. Ultimately I had to tell him I could cancel my work requirement if it meant seeing him to honor the warranty. Miraculously he showed up in the first half hour of his two hour window, lying about a recording in his pocket which he never showed me and never legally authorized by informing me ahead of time.
He has said that his parts, under warranty, are working fine and that my system, which I knew should have been replaced last year, is the problem. He said, "I don't work for you. I work for the home warranty company. I have to do what they want me to do."
At one point during the times he refused to talk to me I began filing a small claims complaint and posted a negative Yelp review. He said he didn't need my business. He said his reviews were all stellar. When he saw the negative one he threatened me with legal action and said he wouldn't honor the warranty until it was taken down. I removed it, citing the answer of why as other "he's requiring me to in order to honor the one year warranty he signed ten months ago." He laughed at that. He threatened that if I posted a negative review after he came out, he would take me to court for defamation of character. I welcome that opportunity and so I'm posting my updated review.
He has degraded me as a woman. He has refused to talk to me unless a man is present. He has been rude. He has lied on multiple occasions. He has not listened to me. And I will be happy to never see or hear from him again.
There is no way I will ever recommend this company and will get my system replaced by a refutable company, posting a stellar review here on Yelp when that has been finished.
Do NOT attempt any form of work with CES-TECH Heating and Cooling. read more
