They only get one star because I have to! By far the worst charleys I have ever been too!! No mayo, hardly any lettuce. I will never come to this one again!!!! This is my favorite sandwich place and I was so disappointed!!! read more

A little pricey for the combo... although the sandwich not bad the cashier very mechanical in her manner came across not customer friendly if I had to grade this I would give them a C- or D + need improvement on customer service read more

The foods okay. They're employees are terrifying. Never have I seen such enthusiasm over a job-a job that probably pays minimum wage. The workers also use guerilla tactics to get you to try their samples-seemingly appearing out of nowhere, practically force feeding you their samples. read more

Employees here are so nice and attentive !! Veynice was so helpful!! Thank you! Food was prepped nicely and delicious

This place is a rip-off. The portions are small. They didn't even fill my Coke to the top until I mentioned it. Then when he did he have me attitude. The gentleman that was standing in line with me said they didn't even fill his french fries to the top. Pathetic little cups of fries. Eat anywhere except the mall. Leave and eat somewhere else. read more

When walking through the food court this is one of the business giving out samples, and sizable ones at that...still, despite their promising samples their Philly Cheese Steak is sorely disappointing. They offer Lawry's seasoning at the end of the line along with their other condiments but it's hard to hide the blandness of their food...The fries are decent...on the softer side...in the end tho i would not return...i thought it would be similar to the great potato that used to exist there & which i used to frequent in my high school days but it does not even come close. read more

Really good food , fresh tasty fast fries are good service is great . they give samples like the chicken club melt and cheese fries winnerwinner read more

Hate this place. I paid $11 for a sad little sandwich that was mostly lettuce and nacho cheese fries with plastic-like bacon bits. I've never been so mad after a meal. read more

Food is good, don't get me wrong but the service was not good. Charged me things apart, when there was ways to charge me less for the same things, also, was missing a part of my order and they didnt let me know they didnt have some beforehand, they "added" more fries to "make up" for it. Didnt get the cup that came with my order because i asked for water so they gave me a plastic water cup instead. read more

Charleys just gets it right again and again. Can't beat the classic philly cheesesteak for a great quick lunch.

I don't how you screw up a sandwich but they sure did it. The temptation of a hot-off-the-grill sandwich is that it's just that, hot and fresh. You literally see them cook it right there in front of you. So how can you go wrong, right? Even though the place advertises Philly Cheese steak I opted to go with the chicken because frankly, most people way over cook the steak. Guess what. They way over cooked the chicken. It was supposed to be a Teriyaki Chicken sandwich. The amount of Teriyaki sauce on the sandwich was about the equivalent of the amount of smoke flavoring on smoked chicken. You could smell it. You could vaguely taste it. But good luck finding it. Pretty much all you taste is onions. And onions must be cheap because they don't scrimp on them at all. But hey, it was hot. read more

Stop in 2/1/16 had a regular meal comb kinda pricey. But the sandwich was really good and to my surprise was full feeling , when I saw them making it didn't think I would get full . Service was good , I would stop in again when in the mall. read more

Whenever we go to the Brea Mall, Charley's is one of our first stops. All of their food is fantastic - I particularly like the turkey and cheddar sandwich. Even my friend, who is not a big sandwich person, loved it. I've never had a problem here, and the customer service today was especially good. Truly enjoyed every employee we came in contact with. read more

I'm not a fast-food type of gal,but the Chicken buffalo sandwich was pretty good here at Charley's Philly Steak!! Sarah the Cashier was friendly,and made the peach lemonade to perfection! The cooks got down with the grill,and showed loved in the sandwiches they made! Definitely a team I'd like to give recognition to! Thumbs up guys! read more

Way over priced for the size. Small portion of meat and didn't taste good. Won't b going back

I had the philly cheesesteak and oh man was it good. I only got the regular size and it was a big sandwich, comparable to a Subway footlong. It came made to order and piping hot off the grill. It was definitely tasty despite it being mall food. It was $6.99 so kind of pricey for just a sandwich, but I think it's worth it considering I left feeling satisfied and full. Panda Express used to be my staple at the food court but now this is! read more

I would give zero star if I can. The real food looks totally different than the pictures. Quality is bad taste is just bad!!!! and I ordered a combo end up costs like $10sth, don't even feel full. Ill never come bk again! read more

The service is generally good here but today it was horrible. Long line to order. With just 1 cashier. I ordered the Philly cheesesteak with mushrooms and peppers and instead got it plain. I waited for about 5 minutes for them to add the mushrooms and peppers while the sandwich sat getting cold. As orders continued to come out and no grilled mushrooms or peppers, I told the worker that I couldn't wait any longer, as it was my lunch hour so I took the sandwich as is. I asked to speak with the manager and a guy stepped up claiming to be the manager and said "sorry, we're too busy". That's it! I ate my dry sandwich but will not visit this location again. read more

The main manager is absolutely horrible!!! The employees are super nice and very good with customer service, but the manager is terrible. She is very rude to customers as I could see while waiting for my food. Also I noticed she is very rude to her own employees who are the only ones who make this establishment enjoyable. read more

Don't go at lunchtime. They call out your name but put up orders randomly and in parts. People are just grabbing stuff and your food might get touched by lots of hungry people. Yuck. read more

5 stars for david. he was very nice! cool rings too, a good man indeed. 10/10 would be my friend

Also only 1 star bc I have to. I ordered a sandwich and specially said no onions and no tomato. They weren't busy the 3 employees were chit chatting amongst themselves, they must have been distracted with their conversation bc the young man put tomato on my sandwich. No big deal bc I can pick it off and throw it out. Thank God he didn't put grilled onions on it BUT here's the thing I was standing at the end they hand you your food at, my sandwich box was open and the sandwich is in it open faced with the tomato on top, this young man closes the box and hands it to me after bagging it. I said to him, I saw that there's tomato on it when I asked for no onions and no tomatoes. Can you please confirm there's no onions on it too? He literally looked at the order screen and said yeah it says no onions and no tomato's (which only confirms my initial order was taken by the young lady correctly) and and then told me so neither are on there after he's the one who just put my fries in the box with b the tomatoes on top of the open faced sandwich! Wtf kid? Wake up! Ppl have food allergies. This could've potentially been a health problem and a doctors bill that could've been avoided if not distracted by their personal non-work related conversation that could've waited till my order was done considering there weren't any customers after me! read more

The 3 cheese bacon steak sandwich was gooooood. But it cost $10 for the sandwich, fries and a large coke. OH MY GOSH!

This place can be pretty pricey but it's not too bad to grub on. I used to work at the Brea Mall so I would eat here every now and then. The Chicken California is my favorite. I also enjoy the bacon and cheese fries! Mmmmm I feel like eating that combo as I type... Wouldn't mind eating here again if I had the money! read more

I dont really like to complain about places, but this place deserves it and then some. I ve worked at this mall for 9 years so I know a thing or two about what is a good place to eat and one that is not. This is definitely a place you want to avoid. When the great steak was here, the employees were awesome. They even knew what I was going to order. Ive been to Charleys 3 times since they opened. 3 times they screwed up my order. The last time was the last straw. So I order from the girl and tell her no onions and no tomatoes. Easy enough right? Then the guy cooking was one of the old great steak guys, so Im thinking no prob here right. Wrong. He was cooking an employees sandwich or something and my food was taking forever. Mind you there is no one there. Then an older gentleman comes out and says you want no lettuce and tomato. I say just no tomato. He then says no mayo. Omg I wanted to strangle this guy. I said no tomato but I wanted mayo. He then hands me my sandwich ....there s no tomato, but also no mayo. I then went to eat my sandwich and guess what was in my sandwich...onions! The fifty million employees there couldnt get a single thing right, except take my 9 dollars. A rip off w/a bunch a morons working there( I really feel bad for those old great steak employees who have to work w/these idiots). read more

I absolutely love coming here for the food, but ever since they got a new manager and new employees, everything has gotten shitty. They take forever to make orders and/or make the orders wrong, if I say something about it, the girls give me attitude. I've even had an instance where they didn't even make my food at all, so I said something about it and the employee told their chief to make it and he never did. I was furious. I still came back because I love to eat here, but I'm tired of giving them chances. So here is a customer that will not be returning. read more

My wife and I split a Philly Chicken sandwich and also had fries. The sandwich itself was okay but $8.99 was expensive for what you got. The bread was the best part - nicely toasted so it had a good crunchy crust but was soft on the inside. The fries were typical of what comes from a frozen bag and were okay. The sandwich was better than getting a greasy fast food burger. Negatives: the guy taking the order did not seem like he wanted to work, nor was he very friendly. They should put more inviting, friendly people at the register/order counter. The girl who gave us our food was much friendlier. Overall, this place is average mall food but a little bit pricey for what you get. read more

It may just be a food court restaurant but man was my little sandwich tasty! I got a Philly cheesesteak minus the peppers and a blueberry lemonade. Yum! Fresh, quick, and delicious. read more

So many bad reviews about this place! i understand why, it's way overpriced! but i think we need to cut em some slack. They are inside the mall so they probably have higher rent. I was looking around yesterday at which places to go to. The only place that had a line was Genghis Khan. And then i realized why....everyone piles up their food so high that everything is overflowing and spilling out of their bowl. smart...and then i saw there was a family sitting next to us that ordered just one bowl from genghis khan and shared the whole thing. light bulb for next time. haha. Cheap meal for around $7. Whereas we ended up spending like $16 for our meal here. It was good, but for $16, it totally wasn't worth it. I give this place 2 stars because they are so overpriced, but i give them an extra star because they are very generous and kind with the free samples that they always give out. read more

Horrible service over all. Gloria was so rude when ask to explain what the food consisted of. She rolled her eyes and gave me such an attitude. Don't go to Charley's at brea if you want to experience a horrible day. read more

Horrible customer service! Ordered my cheesesteak with no peppers and was very clear that I wanted meat and cheese only. When receiving my order, the sandwich had peppers. I told the cook, Josue, who was not wearing a name tag, that I wanted no peppers. He rudely asked, " so you want me to remake it?" There happen to be a meat and cheese sandwich next to him. Rather than giving that one to me since I ordered first, he made other orders before getting to mine. I was there at least 25 minutes from beginning to recieving my 2nd sandwich. Upon getting my sandwich I asked for mayo in a container to go. To my dismay, he looked at me, sighed and blatantly ignored me. I finally asked if he can just put the mayo on the sandwich. Visibly annoyed, he took the sandwich and put mayo on it. I told him he needs to improve on his customer service and he in a careless tone said, "ok, have a good day". I asked William, another employee, what the cook's name is and William said he was new and didn't know. Not sure who he was trying to fool since there are only 3 employees. I demanded a refund from the cook and asked his name. He told me Josue. I realized he must have been one of the head employees because he was the person who refunded me. Then once he walked away the cashier came up to me and wanted to hand me a punch card as if I would come back. And no, it wasn't for anything free for those reading. He was being audacious. The 3 huddled together and began talking and smirking as I left. I felt as if I was being mocked. I will not eat here due to Josue and the other employees' poor mannerism, extreme rudeness and disrespect. read more

I've been here twice. I had chilly cheese fries & $4.99 chicken sandwich and fries. They were yummy, food were fresh, no complaint.