The food here is just okay, and considering the name cheesesteak there is barely any cheese in the sandwiches ): On the plus, there is ample meat and the Royal Deal (2 small sandwiches, fries, drink) for ~$13 is a fun way to try different items. The bacon 3 cheese did not have enough bacon or cheese, and with Parmesan peppercorn, I didn't pick up on those flavors either. Even though the items tasted good, the flavors it was supposed to have didn't come through. I'm glad to have stopped by and tried it, but would not recommend for a quick bite in Waterford. read more

Charley's Cheesesteaks is a chain that poorly attempts to bring the culinary wonder of the cheesesteak to the masses. As I said, they poorly attempt to bring cheesesteaks to the communities that they serve. Think of their food as kind of a fast food version of a cheesesteak. Maybe I am being overly critical. I have lived in Philadelphia, Pennsylvania, the mecca for cheesesteaks and ground zero for the best cheesesteaks. As I said, I am perhaps overly critical of cheesesteaks, but in my defense, I have often been let down. But I have to say that even for someone that never tried a cheesesyeak from Philadelphia, they would still be let down by this subpar rendition of a cheesesteak. There is one advantage to the place. It is located in the Waterford Lakes Town Centre. But that is little consolation or advantage to getting a cheesesyeak from here. I cannot recommend here and honestly, it might be a gift giving this place two stars. read more

I tried this place again, and it's a total disappointment. I was ignored, overcharged, and ripped off. 1. I was totally ignored when I came in. I was literally standing directly in front of two employees at the cash resister and was completely ignored. One employee picked up the phone to take a phone order, because someone sitting at home is so much more important than someone who took the time to come into the restaurant. The other employee was making fries. Neither of them even exhibited the slightest eye contact or body language to acknowledge that I wasn't completely invisible. 2. When the phone order was complete, they continued to ignore me while they tried to figure something out on the cash register. 3. When it came time to take my order, there was no thank you or apology, it was simply "how can I help you," as if I was an annoyance, when in fact I was the one annoyed. 4. I was overcharged. I ordered a combo with a drink and gourmet fries, which should cost $3.99. I was charged individually for a regular Philly Cheese Steak, Ultimate Fries, and a Regular Soft Drink, so my bill was almost $14.00. 5. The Iced Tea was awful, it's obvious that it had been sitting there all day. I don't drink fountain beverages, so I ended up paying for a drink and having water. I would complain, but what's the point? When you're in a situation with so many things wrong the people that are at fault aren't going to care. So I'll wright about my experience, maybe call the company, but they're blacklisted, again. People: Poor Process: Poor Product: Fair Quality: Fair Quantity: Fair Value: Fair Cleanliness: Fair Ambience: Fair Timing: Awful Attention To Detail: Awful read more

Charleys Cheesesteaks - New American Near Me - Orlando, Florida

Visited this location because I was craving Charley's and had not had it in years. I walked in and about 4 employees standing behind the counter just stare at me. No one says anything, not even a simple hello. So I take the initiative and say "hi..." still no one speaks. They just stare. So i acknowledge the elephant in the room and say "so everyone just stares at you...? Okay... got it." and I awkwardly laugh. Still no one states a word. Just more stares. Almost as if I'm interrupting their day or as if they have never seen a customer before. Despite that interaction- I'm the only one in line so I ponder the menu for a few seconds & I proceed to attempt to place my order and I get cut off by the male employee mid order stating and pointing to the register "order down there." AH HA, someone does have a voice box!Suddenly - someone speaks here! I chuckle at the audacity. And proceed to walk to the the register. Then it hit me - I don't have to spend my money here. I left. Not interested in spending my money in a place like this. I get it things are tough, staffs are short and there is grace for that...but to to just ignore and stare at a customer is an outrageous. I'm assuming by a recent review that I'm not the only one dealing with the stares & rudeness of your employees. Please find a way to do better, that's all I ask. read more

Food was bland and the fries were weird and tasteless, as if they were freezer burned, and then just cooked again. Really not good. Sandwich was ok...wasn't bad, but there are better places virtually everywhere else. Music and vibe was, lol, not good at all. :( read more

They open at 10am. Got there at 10:30am and the door was locked. Someone finally opened the door and said they're not open. Even though the website and the sign on the door says they are open. The worker copped an attitude. Won't be back. read more

Charleys Cheesesteaks - Worker refusing to allow entry even though sign says they're open. - New American Near Me - Orlando, Florida

We used to eat here all the time before a movie next door, but it has become cheap and dirty. The customer service is lacking as well. My daughter's chicken buffalo sub was nearly all bread. The loaded fries tasted old and the ranch tasted bad. I asked for well done onions on my sandwich and the order taker gave me a look as if to say "Whatever", then never relayed my request to the sandwich maker. I asked again and he rolled his eyes. My steak and cheese was nothing more than a cheap steak-um covered in mayo. The fountain drink machine was down. A man ahead of me asked for water from the tap and was refused. The new giant TV was on a bloody fight. Not family viewing nor something you should see while attempting to eat. Never going back. read more

Charleys Cheesesteaks - Terrible. - New American Near Me - Orlando, Florida

I have always loved Charley's subs... But this place was dirty and nasty. The customer service was ok and the food, I can't complain.... But i really don't expect going to this store again because it looked dirty. I decided to eat there because I was hungry, desperate and at least I am able to see them prepare my food. read more

Since 1999, we have been customers of Charleys. We have always appreciated how fresh the products are. However, the customer service at this location is atrocious. We arrived at 8:00 p.m. on Friday, and they began to close even though the website stated that they were open until 9:00 p.m. They had already cleaned the ice cream machine and had closed the majority of the tables. We also couldn't get shakes or ice cream. They didn't have any cookies for children. The cashiers and the ladies at the cooking station are simply rude. Even when you thanked them, they completely ignored you. I had the impression I was in the worst third-world country restaurant. And I'm Hispanic read more

I recommend this store great costumer service and make fast order , I try many sandwiches there and I love it especially steak , plus it's wonderful taste it's more than 5 stars read more

This place is so dirty and disgusting outside I don't want to think how the coolers look and the prep kitchen I bet they look worst. And is not busy 2 tables. read more

See all

The location and food is great, I gave three stars because of the pushy cashier, he is loud and I didn't ask for fries and he insisted, I said no fries and he made the remark "I don't like fries" I never said that, he was putting words in my mouth. I'll be back hoping he is not at the register. read more

Their philly cheesesteaks are the bomb! Wait time depends on how heavy the line is, but usually about a 5-10 min wait. They cook the steak fresh right in front of you on their grill, and once you see your sandwich served your mouth will salivate at the gooey steak-y goodness that is your sandwich. Charley's has really good fries too. Their quality is consistent, as I've received the same quality as the one in their Florida Mall food court brach. read more

More like world's worst cheesesteak. This place is right next to regal cinema so we popped in for the 1st time before a show. Paid over $13 for a large cheesesteak sub combo. Tasted like a Steakum. Leathery & heavily mayo'ed. The "large" sub was on a big roll however the portion size of the actual sub was skimpy. Won't be back. read more

See all

The employees here are all very kind and caring!! You can see it when you walk in. The managers know when to do their jobs. There's a lot of trust between employee and manager, and i find that amazing! The food, oh my god the food is SO good. read more

Delicious! I ordered the philly steak and cheese. The guy made it right there. It was not busy when I went in, but I took longer to order than he took to make it. The cashier was friendly and helpful! Great meal! And the coke was sweet. I dislike the ones, who put too much carbonation and not enough syrup. A perfect meal for a sunny afternoon! read more

Order the Philly cheese steak sandwich and strawberry lemonade with a cheesy order of fries and your life will be complete. Thank you Malik for wonderful service with a smile. Clean place, inexpensive. ..and sooooooo tasty! !! read more

Great experience! Both hubby and I had the philly cheese steak sandwich with fries and a drink. Fries came hot and fresh and sandwiches were tasty! We will definitely be returning! read more

The manager was very loud and unpleasant but the rest of the staff was very nice.

I like this restaurant They serve geat food and they provide great service The Philly steak sandwich is great read more

Not great. Wanted to try a new place and brought my family of 6 in. We had to jam the 6 of us into a small table. We got 3 regular Philly's with fries and 2 kids meals. My son and I were still hungry when done with our sandwich and fries. For the cost I think more sandwich substance would have been nice. The fries werent bad. The kids meals weren't good. There were signs plastered on the walls like '100% all white meat chicken breast, no fillers' however the kids chicken was definitely not within that realm. Overall for the cost, I'm looking for either a bit more quality or bit more quantity. read more

good place, decent food. a Little pricey for Sandwiches but not bad. Lemonade is good. As far as cheesesteaks go (outside of Philly), its not bad, but i have definitely had better. The fries look amazing, i will definitely be coming back to try them. Cute little restaurant/seating area, good place for like. read more

Oh my! This is my next hang out spot. The food was great and I mean great! I have had many Philly Cheese steaks but this one was the bomb! Every one should try this place. read more

These Cheesesteaks are just fantastic! The best to be had in the area! And the best thing is that they don't taste like a food chain product. On top of that, they have great bacon cheese fries and flavored lemonades! This is my favorite place to hit up when taking in a movie at Waterford! I love the outdoor seating too! And they have a loyalty program too! So every time you buy a cheesesteak, you get a stamp, and you're closer to a free one! read more

I love a bargain so they had me when I saw the sign for a chicken sub with fries for $4.99. It's been a few years since I've eaten here, but I used to really enjoy the Steak Subs and fries. This time, the fries were really good but that chicken sub had no flavor at all other than the pungent raw onions that dominated the sandwich. To be fair, I didn't have any cheese but I couldn't taste the bread, the meat, the mayonnaise lettuce, or tomato. Geez, there should have been a lot more flavor than that. And I LOVE onions but, make sure to get those raw onions oiled & grilled properly! Hmmmm...maybe raw onions fell into the lettuce. If so, keep those two separated. read more

Awesome sandwiches! I had the original Philly cheese steak with fries (I ordered the small) and I felt very full and satisfied with my sandwhich! Everything is really fresh and cooked right in front of you with fast service. read more

Love their cheesesteak sandwiches. I've been twice now and am ready to go back again. The fries aren't bad either. The tea isn't the best, but it's not terrible. It can get a little crowded on the weekend and there are only small tables available, some inside and some outside. I like how the sandwiches are made fresh to order. read more

Absolutely delicious! Their chicken philly was so freaking good! Delivers way more than you would expect for a small strip mall restaurant.

Damn. This place is great. I had the BBQ beef sub. The fries were perfect. The sub was meaty and delicious. Onions were expertly grilled. Really a great place. It was a little pricey but the food was good enough to justify it for the most part. read more