The waiter was super friendly and knowledgeable, plus he was very attentive. The chowder was really delicious. I had lobster stuffed scrod and it was really good. The bread and dessert (mud pie) was good, but nothing special. I only have been here once, so I hope that the service and food quality are consistent. read more

DO NOT BOOK A RESERVATION AT THIS PLACE! We had reservations for 8:00 and by 9:30, we were still not seated. Lots of other people were very disgruntled also. Seems like they use the old " let them run up a bar tab first" routine. You could not move around in the bar area because of so many people waiting for tables! My husband kept asking what the problem was with our table and they told him they were waiting for people to get up. They were just talking. They told my son a different story! NEVER AGAIN TO A CHART HOUSE!!! read more

We are Landry members and we expected the service as other locations provide --- very disappointed! Service was horrible, hostess rude from the minute we walked in (that should have told us to leave) I ordered Prime Rib, it was so well done (I ordered Medium) I couldn't eat the dinner. We told the waitress, she smiled and walked away. Other guest ordered scallops --- they were just ok. I received survey when I got home filled it out, never received a call or e-mail in response. I have Landry Headquarters in Texas, left a message never heard back. Next time we'll go back to Union Oyster House, Barking Crab any place but not Chart House until we hear back from them. read more

I booked this restaurant for our office Team Luncheon. We had approximately 45 people and Darina was absolutely amazing to work with. She catered to any special needs, arranged special menus, and offered a variety of options for our dining needs (indoor, outdoor, upstairs, downstairs, bar packages, etc.). The wait staff was courteous and waiting for us as soon as we arrived, and immediately took to making us feel welcome. Service was continuous and timed perfectly, and the "Mud Pie" dessert was phenomenal! Thank you for a great time, and we will see you at our next Luncheon! read more

This restaurant was amazing. The entrees are a good size and are delicious. The prices are moderately expensive, but are worth the price. Some of the waitstaff were overly friendly, but were also very knowledgable about the menu. It's also right in the harbor, so you could go on a whale watch before. read more

Went to the Chart House for the first time on Nov. 23 and it was excellent. Best Clam Chowda I've ever had! Prices were reasonable and the complimentary valet was key. Would have given it a "5 Star" but the waiter messed up the drink order. I would go back and would recommend to others. It wasn't crowded - granted it was the Tuesday before Thanksgiving. read more

Don't sit on the first floor in this restaurant during the winter months, it is very cold. We asked to be moved but were told nothing else was available (restaurant was very open). Waitress unacceptable service. Placed drink orders, and that took 15 minutes to come out. Ordered aps, stuffed mushrooms were good as were the oysters. For some reason waitress waited until aps came out to take dinner order. Dinner took over 25 minutes to come out after aps were done, and dirty dishes sat on the table the whole time. Ahi tuna was good, coconut shrimp and prime rib (ordered rare got med well) were overcooked. sent prime rib back. Chef came out and apologized, as did manager. Took one dinner off bill as comp. read more

My husband and I enjoyed our visit. Loved the atmosphere and the dinners. I had the crab cake and it was moist, tasty and large. I think it was fresh, not frozen. Husband had the Panko crusted chicken topped with Romano cheese. The Boston cream pie was big enough for two. No small salad was offered and no bread was offered. I had to ask for a bread basket, which was good. Salads were only for a main course. It was the best tasting meal ever and not too salty like the other reviews had stated. I would definitely go back to this restaurant over and over again. read more

five stars all around yesterday at the chart house patio. Couldnt have asked for a better evening and was happily surprised that they were offering a prefix restaurant week menu. Highly recommend the crab mango avocado appetizer, presented in a layered stack. Nice ambiance, attentive staff, and delicious food! I will be back! read more

Food was above average, and the menu offered a variety of unique apps and entrees. The shortcomings of this waterfront seafood restaurant were the lack of attention and aloofness of the staff, and the lack of heating, accompanied by a frequent draft in our seating area (early December). Overall, I don't feel that the average experience was worth the above average price. read more

Excellent service and waitstaff. Drinks and wine selection very good. The seafood was excellent!

Just finished having Thanksgiving dinner at the Chart House. Really good service...our waiter, Peter, was helpful and attentive. The food, however, was very disappointing...turkey dinner...gravy way too salty, side dishes of asparagus mushy, and creamed spinach was incredibly salty as well. Have been going there for years for Thanksgiving dinner...will look for a different restaurant next year. read more

Absolutely loved the food. Was brought here for a suprise birthday night. Service was good. Had a really nice berry wine. I probably wouldn't go here often if I lived in the area because of the price but very nice for a special night out. read more

Went there after visiting the aquarium, food was great, sat outside, service could have been a little faster but overall was very pleasent. The menu has loads to choose from, i had the avocade mango crab combo it was delcious. read more

I'm going to start this review by saying that I would have expected more from such a prestigious place of business. First of all, it took 10 minutes to get our drink order taken and another 10 to get them. The calamari was very well prepared and was one of my favorite dishes of the night. We ordered and about 20-30 minutes later we received our food. When ordering the king crab, I would have expected more than 3 legs and at least one of the claws to be included. It's exactly what I got. Only 3 legs and no claws. When I cracked into my first piece it happened to be half hollow and only had a single piece of meat inside of it. By the time I had gotten to my second leg, I was satisfied, but when it came to the third one I was very disappointed. When I tried to crack it with the utensil it would just fold in half as if it were rubber. When I would try to use the fork to try and break it, it would just make an indention of where I put the fork. And when I tried to use my hands, it would just twist and not crack at all. I am rating this visit 2/5 because the service was shotty and could be a lot better. However, the molten chocolate cake was very delicious. read more

Overbooked, twice. Made reservations and both times they were overbooked and it wasn't just our group, but about 30 people's reservations were all late. First time was late by about 70 minutes, and second time told 25 minute wait, then asked again and told 45 minute wait, at that point left and went to other restaurant. Go go unless you can wait extra hour to be seated and then can deal with overworked staff trying to get your order out. Avoid this restaurant, go to other places in North End instead. read more

this place is my favorite location to eat - tied with the castle/smith wollensky. the historic building right on the waterfront is so nice. the way its lit at night somehow reminds me of colonial times. The food is good but the ambiance and architecture is why I come here. read more

My friend and I dined here on a Wednesday night, we ate at the bar and started out with two martinis. We decided to eat at the bar, I ordered the King Crab, and Lobster Bisque, and she ordered Herb Crusted Salmon. The bar tender was nice, but he randomly was listening to our conversation and jumped in with his own stories, it was a little odd, we had no clue he was listening to us. I loved the Bisque, it was really good. When the entrees came, my king crab was cold, and my friends mashed potatoes were cold, and the salmon was cooked well done. We both work in the industry so we didn't want to complain but the king crab legs were 40.00, so we asked if they could heat up the crab legs, and her mashed potatoes. The bartender apologized and took the plates back, we had all ready waited 30 minutes for the entrees the first time and this time they came back in about 10 minutes. It was much better, but we never did say anything about her Salmon. The bartender did not bring us any silverware, he took our forks when he took our plates back. And he was starting to clean the bar so he had disappeared in the back for a few minutes. No one apologized or said anything, it seemed like it is normal for them. All in all I will not return. The food was ok, nothing amazing, the service and restaurant really missed the ball for us. For a 100.00 plus meal you would expect a little better service and food. But i'm glad I now know I will not recommend or go to that place again. read more

Attended the Celtics / Heat game and was looking for a restaurant open past 9PM on a Sunday. Was surprised at how few restaurants stayed open past 9 in Boston. Was glad that the Chart House was open until 10PM. When we walked in we were pleasantly greeted by 2 hostesses. One turned out to be our waitress. The bar had a few patrons and we were offered the opportunity to eat on the first floor or in the main dining room. We opted for the main dining room. You are never sure what you will experience on an off night regarding service and early closing issues. We experienced none of this. Our waitress was outstanding. Attentive, informative a great ambassador for this Chart House. I do not remember her name, but she rides her bike to work... The food did not disappoint. At our table we had the clam chowder and the herb farmhouse salad. Both were flavorful and served with a smile. My wife had the grouper special which she cannot wait to go back and have again. My son and I had the prime rib, Callahan cut. This was some of the best prime rib I have ever had, and I have had my share. WOW... for dessert we had the mud pie. I had not been to a Chart House for a while and I miss the aloha shirts, bone in on the Callahan cut and the fudge crust on the mud pie. But I will say the service and food will bring me back the next time we are in Boston. read more

Skeptical because of all of the not so good parts of reviews but I couldnt wait to get on here and leave a phenomenal one: Came here on a Sunday night for bf's bday. Had a reservation and only had to wait 5 minutes in the gorgeous bar. Chose this place because of Alaskan Crab (which he LOVES at the Japanese place that we go to) and obviously for our love of Deadliest Catch. Not only was he completely blown away by the portion/amazing tast of the crab, he also got a steak (crab/steak combo)cooked perfectly to order. Add in the "best lobster bisque I have ever eaten," SOFT and WARM bread (unlike the usual hockey puck crummy stuff we get at restaurants, PLUS the great Godiva cake Desert = VERY HAPPY BOYFRIEND AND VERY HAPPY GIRLFRIEND. The server was VERY accomodating ( I have a strict diet) and quick with drinks! , The atmosphere (we sat on the open third floor, and it was Beautiful! ) and food was fabulous. Definitely a place to go for a special occassion or all the time if you have cash to burn for dinners. Highly recommended. read more

outstanding dining experience....very nice venue on the wharf...lobster bisque....lobster stuffed scrod...cocktails all made perfectly....topped off with personal, professional and friendly service from Anna Maria ... we will be back when we are in Boston read more

Went to the chart house tonight after the Boston Wine Expo. We have been here several times over the past 4-5 years. Food is always great service always pretty good. The reason I am writing this review tonight is because Charles the bartender tonight absolutely killed it. Here is the scenario: my wife and I are about an hour early for our 7pm reservation due to the wine expo ending at 5pm. We know we are early, no big deal, check in at hostess station and proceed to the 1st floor bar. After about 5 mins of observing the bartender/crowd it is obvious something is wrong. He is taking all cards out front by himself to run, and had to open the register with a set of keys. We know something was wrong with their system, (this was confirmed after we heard the bartender relay the information to management and a couple other wait staff/employees). Charles was very apologetic and serviced every customer with a smile. We were sitting at the corner of the bar (didn't get seated until 730) for about an hour and half so we saw a lot of drinks cycle through. He busted his butt, took care of everyone, and ran (literally) all of the credit cards out near the hostess station by himself. As a side note he got little to no support from management tonight, there was a rather tall overweight bald white man who was clearly a manager, who did nothing to help him. I observed this gentleman behind the bar, for a total of 10 minutes out of the 1 & 1/2 hours we were there. I saw with my own eyes him, hiding behind the hostess station doing nothing for at least a solid 1/2 hour to 45 minutes leaving his bartender to fend for himself. 5 stars for Bartender, 0 stars for lazy, useless manager guy. End rant. read more

The Chart House in Boston has always been a reliable pick for consistent, excellent seafood, a pleasant dining experience and good service. Not so much anymore. After an evening of waiting 40 minutes for meals for our party of 3, only to receive undercooked meat after ordered well-done (and still undercooked after sent back), and surprise "up charges" for substituting a baked potato for mashed, and a vegetable for rice after receiving the rice and no double veg, we were disappointed. But we still gave Chart House the benefit of the doubt. All restaurants have off nights. We explained to our server our disappointment, and rather than trying to make it right, he explained why it was the way it was. And when the manager's response to our string of mistakes - after paying the bill - was "come in again and I'll make sure we take better care of you", well, I'm not so sure it's worth going back. Oh, and we got soup spoons with our espressos. read more

Our dinner was good but did not live up to expectations. This was our wedding anniversary. The food was very good so I'll state that up front. No issues there. However, it was other things that fell short. The "waterfront" view was a view of the whale watching and Boston harbor tour boats and pier. The waterfront is about 300 yds down the street so there is no waterfront view. I was expecting the outdoor seating to be along the water, not in the front of the restaurant where everyone is walking by as they get on/off the boats. One of the waiters hadn't shaved in about a week and had tattoos completely covering one arm. To me things like waiters w/ tattoos are meant for a TGI Fridays, not aplace that markets itself as fine dining. Again, if you're out for a casual night out who cares but I wanted something more elegant so it disappointed me. If I had to go back I would if the situation was much more casual than ours was. read more

Thanksgiving Dinner at the Chart House was a disaster. We had made late afternoon reservations, and having arrived on time, were seated promptly. Everything went downhill thereafter. We (3 adults and 2 6 yr old children) ordered tradtional Thanksgiving Dinners offered at the top of the menu. We also ordered two salads to be served with the dinner and a bottle of wine. We waited for 1 hr and 10 min for the dinner to arrive and when it was served there were 2 plates with white turkey meat and 3 with dark meat despite the fact that everyone requested dark meat. One of the diners had declined the roasted brussel sprouts but when the plates arrived there were brussel sprouts on her plate but on no one elses! Broccoli had been substituted without asking! One of the plates had no pan gravy and the rum butter sauce was missing from the baked sweet potato on that same plate. The two salads we had ordered never arrived. After we had finished eating dinner, we waited for another 10 min before the plates were cleared and we were offered desert--either pumpkin or pecan pie. One of the diners had ordered a Lava Cake as requested when the dinner order was taken. Although we were assured it was "ready" when we ordered the other desserts, we waited an additional 15 minutes after dinner for the deserts to arrive. And then, it was drier and more crumbly than expected. Two of us ordered coffee with dessert and that arrived promptly but without a utensil for stirring it! When I asked our server if I was expected to stir it with my finger, she promptly returned with one spoon for me, but none for my wife! The food itself was "okay" after it was finally properly plated (i.e. gravy for the turkey, butter rum sauce for the sweet potato) but except for the price, there was little to distinguish it from a Thanksgiving Dinner that we might have had at Denny's. The chef did come and listen to us and he apologized for all the errors and there was mutual agreement that we would only pay half of the original bill. Although that helped assuage our disappointment and frustration, I'm not sure if we will ever dine at a Chart House again. read more

I had reservation for Valentines Day with my wife. We came 15 minutes before the slot and to our surprise we were given a "buzzer" to wait for our turn. We went to the bar to get a drink while we wait... We waited and waited while watching other guests being escorted... We waited 45 minutes! I decided to walk to the hostess table to see whats the problem. She informed me that i shouldn't wait more than 5 minutes as reservations are priorities. Walking back i realized that there was an empty table right next to the entrance door/hostess table which was empty even when we initially came in... 10 minutes later hostess comes in to tell us that our table is finally ready... so where does she take us? To the table right next to the door! She said they were wondering why we didn't show up????? Disappointed with quality of services, hungry, we sat down on the two top and tried to look through the menu.... It didn't take us more than a minute to realize that this was probably the worst table in the restaurant. Each time the entrance door opened a gust of cold wind would blow right at us... We looked at each other and decided that we will leave. On our way out we walked by the hostess table who coldly asked me " Can we help you somehow?".... We didn't say anything to which she replied "Good night!"...............I would like to thank Charter House for ruining our night.... 0/100 read more

I have been going to the Chart House for years and years with my family, but in the past two years, the service and food quality has consistently declined to such a disappointing level that we will never visit again. It won't matter to the Chart House though because they will always have a flurry of tourists lining up out the door who will pay too much money for sub-par seafood at outrageous prices. Don't get me wrong, I would gladly pay $30 to $40 for a dish if the quality was good. But you are not going to get quality food or service at the Chart House anymore. For starters, the service was slow and sloppy. My father ordered an Absolut martini on rocks. When drinks arrived a long 15 minutes later, he realized they gave him gin instead of vodka. When he ordered the drink again, it was wrong the second time too (dry instead of on the rocks). My parents ordered oysters. They were super tiny (even for smaller oysters) and not very fresh. My father and boyfriend ordered the Alaskan Halibut. What a disappointing cut of fish. The size was no bigger than 3.5oz and it looked like the restaurant piled extra rice on the plate to try to fill out the empty space. My dad is not a big eater but he left the restaurant hungry after eating everything on his plate. When a party of 4 pays a $400 tab, nobody should leave hungry or disappointed like we did. My mother and I ordered the lobster. The food runner delivered it and asked if we wanted our lobster cracked. We said yes (because we weren't provided with any lobster crackers). He disappeared. 5 minutes later our waiter came over and realized the mistake. He took our lobsters away to crack them, but they weren't returned to us for another 10 minutes and the lobster was cold. By the time we were able to start eating our lobster, my father and my boyfriend had both already finished their meals. The drink service was too slow. Whenever we ordered new drinks they would take at least 15 minutes to arrive. I dont think any of this was our waiter's fault. The drinks on the tab were correctly listed as Absolut (and not gin) and the bar was slammed, but they need to figure out a way to speed up the drink service. The food runner should not have delivered our lobsters without making sure they were cracked first, and the waiter was shocked and apologetic when the runner made this error. Although the waiter was apologetic, nothing could make up for our horrible experience. Also, The bathrooms were despicable with urine and toilet paper all over the floor and toilet seats. My parents are from out of town and when they come to Boston they look forward to quality seafood and drinks. You won't get either at the Chart House...not unless they make some significant changes. We went to Oceanaire the next night, which is owned by the same parent company as the Chart House. Prices were comparable, but the quality of the halibut and oysters and the service was out of this world compared to the Chart House. And...the bar served my dad the CORRECT drink on the first try! We will never step foot in the Chart House ever again. Oceanaire is our new "go-to" seafood stop. read more

Beautiful historic landmark building, tastfully and comfortably decorated, located right on the waterfront in Boston. Went to lunch today, there were three parties seated in a three story restaurant. Apparently, December is a slow month for the Chart House without the marine tourists. That ought to have been a red flag. our watiress was timely and friendly. The chopped salad had rusted lettuce, the crabmeat stuffed mushrooms were tasteless except for the rankness of the less than fresh crabmeat. The lobster bisque was overbearingly peppery with slightly turned lobster. Likely leftovers for a few days. The chowder was generouly filled with clams but quite bland. When we did not eat the stuffed mushrooms and spoke to our waitress about the problem there was no mention or offer of removing the item from our bill. Even my soda had a chlorine taste to it. I would not recommend this restaurant to even the least discerning and annoying tourist. Certainly not worth the overpriced menu items. read more

Overall, we had a terrible experience from start to finish. Our reservation was late by 30 mins. We sat in the bar (our only positive experience) where we ordered drinks and apps. When they arrived, we were paged for dinner. There seemed to be no precedent for bringing unfinished apps to the table from the bar. We carried our own drinks and apps after they were left on the hostess stand. They had to ask why we were there even after getting our pager. We were brought up to the second floor and then asked to wait several minutes more at the top of the stairs where we were yelled at by a waitress for standing up there where the hostess placed us. After being seated, our waitress was rude and condescending. Our food was cold, our apps taken before we were finished but out oyster app plates were still on our table THROUGH dessert. The women's bathroom entire floor was wet and dirty. Clearly there is an institutional issue with lack of attention to detail and lack of professionalism all around. The manager spoke to us and was attentive and did credit some of our bill. We all do business and live in the area and will not be returning to the Chart House. We've always looked forward to visiting and were extremely disappointed by the entire experience. We didn't get our food until 10:00 pm, setting us up for being extra late for our babysitters. We thought you should know. read more