I legit despise this location. It's on the way to work, so it's the best location for convenience. This location charges for EVERYTHING. I don't mind paying for what I order, but this seems to be the ONLY franchise that up charges for every damn thing. I asked for extra sauce and was told anything over 2 was extra....is 3 sauces for 12 nuggets and fries unreasonable? Asked for extra egg on my salad...gentleman came to the car and told me it's extra. I had already paid for curbside pickup and the app did not require an additional charge. I had to pay the .54 before getting my food. Not a huge deal....but annoying nonetheless as my plan was to show up, grab my food and head to work. They're absurd. Went to the location closer to home expecting to pay more for the same items and they didn't charge. read more

You can't really go wrong with Chick-fil-A. I have dined in and also experienced the drive thru and the service was really great and everyone was very polite. I am really happy that Chick-fil-A is in this area! read more

Chick-fil-A - Grilled Chicken Wrap - Fast Food Near Me - Arlington, Texas

Just had my first bad experience ever at Chick-fil-A! Guy at the drive up window was so rude to my mom and I and then proceeded to give us not only the wrong drinks but then different sizes than we had ordered! Then when he corrected the drink sizes the drinks we still wrong! Not to mention him and another employee were degrading us right in front of us! This is not okay whatsoever! read more

Came by for a 4 count mini & OJ. Tue 7/14 @ 8:39 am. Who ever was taking orders was all but rude. Before asking for order, she blurted "Card only". Not, we are only accepting cards at this time. When I arrived at the window, I asked the lady why no cash ? She said the Govt is recalling $$ ?? Maybe you should train your employees. Lastly, when I pulled over to the parking lot to eat my meal, the chicken was cold & tough. Great start for the morning. read more

This place is the worst.... I cannot believe the service I received today!!! First, I was told any extra sauces I would be charged for even tho I wanted 1 extra sauce above the "limit" and that was because I didn't know what my family member wanted. That's unheard of being a frequent guest that I am. And then the young man that asked me to pull forward to a space was so rude when I asked him how long it would take and if I could get a complimentary drink since I had already waited for 7 cars to get their food in front of me when they came after me. He refused and proceeded to say that whatever if I didn't want to pull forward. And I never heard "it my pleasure" out of anyone serving me. And then when I get home, they didn't give me 2 of my fries that I ordered for the meal. They gave me drinks and the nuggets but not the fries.... The worst, so not go here. Make the trip or get annoyed by lack of customer service. read more

I would give this shit hole 0 stars they messed up my order called and they hung up and marked as busy other times all I wanted was a meal a salad to be exact and they forgot everything I asked for wtf fries for my husband half empty . I hope they shut you down . read more

Excellent food and awesome customer service. They make the food fresh to order and every one is polite, friendly and courteous.

Wonderful customer service and friendly staff!! Food is perfect as usual and comes out quick!

This Chick-fil-A has yet to mess up my order. The drive-thru gets busy but it's still incredibly efficient. The carry-out option for the app is incredible! Lastly, as always, the staff is really nice. The food at this location has consistently been great quality! read more

Well organized and fast chick fil a. The service is always quick even with the two lines for the drive thru. The inside is always clean and tables are bussed extremely fast. The good is always on point which is not a surprise with chick fil a. It does get packed around lunch but the two lines with employees taking orders makes the entire process smooth. Be warned that getting back out on Collins can be tricky depending on how the drivers feel but the location is close to the highway and stadiums. Be wary on game days because traffic will make getting in and out horrendous! read more

My CFA order was fast and delicious. Thank You Sarie for your wonderful service :) !!!

Super slow and the food is always cold. There is generally something missing from the order that has to be corrected. I'm done with this place forever. read more

I come here every Friday morning and order the chicken tender combo before work, but today I was told I couldn't order it. The employees told me they never made lunch before 10:30am. I was told that the owner never allowed it and very strict about it. They called me a liar and told me it must have been another chik fil a, but I live right next to this one. read more

One of the most organized and biggest drive thru Chic fil'a I've seen ever! The whole half of their parking lot is just for drive thru! I believe that there was another building behind it and recently just got torn down and I'm glad they took the chance for expansion and renovation! read more

Service is fast and friendly. Want certain sauces? Just ask and they're generous. I've had about half the items on their menu and have had no complaints. They offer a generous 13.5oz Simply Orange with their breakfast meals. +1 star The chicken and biscuit is great for breakfast and their original chicken sandwich with Polynesian sauce is a great combo. The chicken salad can be a bit on the salty side. The chicken salad sandwich is another healthy option. On a low carb diet? Go with the nuggets. Lastly, their sweet tea is great. It can be very sweet for some so ask for half and half! read more

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Wow they are really on top of it at this chick fil-a. They were busy but accurate and swift! Much appreciated

This is normally a quick place to grab a bit to eat. Today it was not. The drive Thur was backed up and after waiting in line for 15 minutes finally get to window. Was told they were out of chicken strips but are cooking more. The young lady at window told me to park and they will bring it out to me. I asked her where I needed to park and she told me "I'm not sure since there is no parking spots left". Told me to put hazard lights and they would find me. Well after 15 more minutes finally got food. If I hadn't already paid would have left. Not sure if this is the normal for their lunch time rush but will not be back to find out. Not one person apologized for wait or inconvenience. read more

UPDATE**** This location is now completely demolished with a sign stating they will reopen at the end of summer. ************************** By now everyone is familiar with the food at Chick Fil A - chicken strips, chick sandwiches, chicken bites, and salads, along with some desserts that include brownies and ice cream. I personally like the food, but I'm at this location for two reasons - the play area is great for me to be able to watch my 4 year old play, and the staff is great! I am constantly amazed at how pleasant everyone is - from taking orders to actually going around to the tables and asking if we want refills, then going to the counter to get them and bring them to the table - at a fast food place! I'm impressed at the speed the tables are cleaned and the bathrooms are also clean. For those with kids, this location offers family nights (usually Fridays) where they have games or other activities where families can spend time together having fun. Sometimes prizes for free desserts and free kids meals are even offered. If you want to eat outside, there are a few tables, but the majority of seating is inside. read more

There was a choice between Wendy's and chic fil a at Buena vista. Definitely should have gone for Wendy's. The waffle fries were obviously the last in the batch cold and limp, tbh my spicy chicken burger ( #2 on the menu) was ok. My wife had the plain chicken burger (#1 on the menu board) and, ok, it did say it was just a plain chicken burger but , really? The bun is just really some thin thing to hold the chicken with, the only other thing it comes with is one small piece of pickle, not much bigger than a quarter, and that's it! No thing else. She was definitely not happy and so we will not be returning. A pity really as I like chic fil a but there are so many other choices out there. read more

You know how people see long lines and run the other way? Well I saw a long drive thru line here and I hopped in line too because I didn't want to miss whatever everyone else was getting. I assumed free food with a line that long. And who wants to find out later then missed out on something great. Well, I immediately regretted getting in line. What kind of impulsive person had I become??? What was I doing?? I wasn't even hungry. But low and behold there were a few awesome team members in the drive thru line that not only took my order but let me pay while still in line as well. The line moved so fast I thought it was 11:59pm on a Saturday and it was time to close. Whoever's idea to complete transactions before you even get to the window deserves a metal of honor. You awesome person you. read more

Hands down the absolute best service I have ever witnessed in my life. Victoria took my order and then went above and beyond!! I was holding my 18 month old and after taking my order, Victoria helped me to my table, carried my drinks, grabbed a straw, silverware, and napkins for me, and brought me a high chair. After delivering my food, she popped back over to check on me too! The manager and one other employee swung by my table to check on us as well. SUPER FANTASTIC service! The food was great too! read more

TERRIBLE experience. 1st time to visit this particular location in town. I went during lunch hours, drive-thru line was huge about 35 minutes to get my order placed, the outdoor order-taker asked if I wanted sauces I said yes, a couple of ketchup and honey mustard (didn't warn me of the cost for sauces). Finally got to the window to pick-up my food, I'd check my order and see only one ketchup and one honey mustard (no big deal right) you can ask for more, so I asked for more, the cashier said $1.00 each additional sauce is .50 cents! I'd said your kidding right? She said no. Find out; at this Chick-fil-A location; you can get more sauces at a PRICE of .50 cents each! Called the manager and to my surprise, the manager back-up the cost, said YES, only one FREE sauce per meal additional sauces will cost you .50 cents per LOCATION OWNERS POLICY, (GREEDY OWNER/S) in my opinion. read more

They forgot my sons chicken strips and its not the first time they forget something in my order. When I called the manager told me to come the next day (because I was heading to work) and when I did come the manager in charge Natalin told me that that was not the policy! She wasted so much of my time. I payed for the strips I don't understand why she can't just give them to me. So upset! read more

The order takers at this one are unfortunately rude, which I don't think I've ever encountered rude service at any chick fil a. The people at the window are nice, just advice for staff i know Arlington sucks and is full of fat idiots that prob give you a hard time but try your best not to pay it forward to gracious customers, if your skin is too thin for this job then it's best to look elsewhere read more

Waffle fries and nuggets are delish! Their customer service is the cream of the crop.

Actually the second worst experience I've ever had at chick fil a. The tall white boy with the brown hair working the door just now was so rude. But I guess I shouldn't expect anything less from Arlington Texas read more

Consistency is never there. I have had to call multiple times because the teenagers working the drive-thru spend more time talking amongst themselves and flirting with each other than making sure the order is right. One time a bottle of petroleum jelly was next to the window...and I really wanted to ask WHY someone was using that and handling food. The drive-thru also is dangerous the way it's set up now to pull in but they make due. Food though always tastes great and is always fresh. Managers are always quick to try to help fix things when issues occur. read more

This chick fil a is absolutely terrible. I would rather drive another hour to go to a decent chick fil a with decent service. Absolutely garbage service. I have not gone once in my life without them getting my order correct. I am never coming back here again in my life. Save your time go somewhere else. If I could give 0 stars I would in a heartbeat. read more

This location is always busy but overall you can get in and out pretty quickly. The service like all CFA that I've visited is impeccable. I've always had a great experience for both dine in or drive through. read more

This was terrible service!! My friends and I were just going for some ice cream when we had some LGBT+ merchandise on. We got our ice cream and we were kicked out from our merchandise. My friends and I were nearly poisoned as well! The cone was hollow and there was a pill of some sort in it!! Shame on them! How dare they try to poison us! read more

Overall the service is good. But I guess every operator is different on what they honor from the free treats. I'm from Houston and new to the area. Every time I've gained reward, I usually redeem a free sandwich, which in Houston the operators let you choose the regular or spicy sandwich with no problem. Well I ordered the spicy sandwich only and tried to scan my barcode and it didn't take the total to free. I asked why and she said they only honor the original sandwich, that I might add that I HATE! It's no flare to it so i order the spicy sandwich. I was butt hurt that I couldn't get the sandwich, that was the same price as the original. I ended up getting the original and I couldn't even finish 3 bites of it. I threw it out ASAP to the nearest trash can. read more

Don't get me wrong, I love Chickfila and always have. But today, I am disappointed. I ordered my food through the app and picked it up in the drive through, so I didn't look at my order until I got home. When I opened up my bag, I found that the Large fries that I ordered for extra were only filled to halfway (and there weren't fries on the bottom of the bag to be the missing fries). I basically paid extra money for less food. I am upset and disappointed that an employee filled the fries only to halfway and then thought that it would be ok to bag up and serve to a customer. Although it's only a difference of a small amount that I "lost," I'm just disappointed that I faced an issue with such a fundamental thing like filling up the sizes properly to match what the customer ordered and paid for. read more

Chick-fil-A - Fast Food Near Me - Arlington, Texas

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The drive thru was faster before they started trying to get everyone's order done at once. Not sure if new manager changesd drivethru procedures. I know covid-19 changed everything,But they need to go back like they were doing it. It was faster even with more customers in drivethru. read more

I'm surprised that this place doesn't already have 5 stars. EVERY single time I come here or to any other chick fil a They're customer service is always amazing especially this location the drive through is the best concept any fast food place has done and everyone has all smiles no matter what the weather is hot or super cloudy and about to pour these guys still have a smile on their face. Also food is always fresh and the Sweet tea and Lemonade is the best!! read more

This location is fantastic. Chick-fil-A does an amazing job at each chain store but this location surpasses them all

Worst Chick-fil-A ever. I've been 3 times and each time sucked. Idk if it's because they're always so busy or what. Every time I went whether it was to dine in or take out, my food was not fresh. The fries were soggy and chicken wasn't right. I'm guessing they have food already made because they're so packed all of the time, so they try to have it ready or something? Either way, unacceptable. This is the only location I've ever had an issue with my meals at ... ALL 3 TIMES ... not good. read more

This is the largest Chick-fil-a around, newly revamped from the ground up last year to accommodate all the people that want to dine in, as well as the drive thru. I love this place and always get the Chargrilled Chicken sandwich combo with a diet lemonade. Sooooo yummy! The staff is always friendly and try to get you in and out as quickly as possible. The one thing I don't like about this location is the parking lot. The way they set up the drive thru make it to where you have to walk thru the drive thru lanes to get to the door to go in, unless you're lucky enough to get one of the few up front parking spots. I think they could've designed the drive thru/parking lot a little differently to fix the problem; but I'm not an engineer so what do I know really. read more

Chick-fil-A - Fast Food Near Me - Arlington, Texas

Too many cooks in the kitchen (if you go through their drive thru, you'd understand) but the food is good

Usually I don't have any issues with Chick-fil-a but during this visit the store seemed off key. I pulled up through the drive thru and they didn't have any staff working the drive thru and no long line. It was understandable since it was a very hot day. The signs outside said to place my order at the speaker box. When I got to the speaker usually I like everyone else is greeted with some pleasantry. Not this time, I got a what can I get for you? I placed my order for two meals and typically they ask if would like any kind of sauces. Not this time....I got the typically drive to the window we will take your payment there. I drove up to the window and gave my payment to the employee and was handed my order. What usually come after the customer says thank you? My experience is they say, " My pleasure". Nope, not this time. The employee handed me my order and off I went. Of course my order is always right when I go to Chick-fil-a right? Usually it is the case, but I think they were not on their A-game today. My order was all wrong, even the drinks were dripping excess soda down the sides of the cup. I hope this was just an isolated day of these events but either way this is not the Chick-fil-a way. Today the experience was comparable to a fast food burger place. read more

I myself just don't care for the breaking on this chicken and I like gravy with mine , not very crispy at all it's what I call an original batter . Don't care for waffle fries either . read more