Really bad service. Everyone is running around like a chicken with its head cut off. So many people before us haven't gotten their food but we did. A lot of new staff members. Their management needs to be fixed. read more

I love it! there is this one girl named Nay, she is the BEST! she is so funny, sweet, and is always looking out for us when we walk it. SHE IS THE BESTEST!!! read more

We ordered the chick fil a combo meal #1. The waffle fries were very good. The chicken sandwich lacked character. There were two small slices of pickles, chicken, and the buns. The sauce came separate. I was a bit disappointed that the chicken sandwich looked simple. I think that the sauce would've been good to add to the sandwich rather than me trying to find something to dig out the sauce and put it in my sandwich. The service when we entered through the driveway was superb! They were friendly, quick and the food was ready in a matters of minutes. read more

We love this place so much! We come at least once a week. Service is great especially from Nay who is DaBomb.Com ! She goes above and beyond with her customer service and makes us customer's feel like family! read more

We dined in and part of our order had a 3 piece strip meal and a 12 piece nugget meal. They dropped off our order but were missing the 3 piece strips. I informed the crew and they brought it out and apologized. I counted the number of nuggets from my meal and there were only 10. I let the staff know there were 2 missing. I assumed they would just bring the missing 2 pieces but instead brought out a whole new order. I asked if they wanted to take the 10 original back but they said it was ok to keep. I was a little disappointed at first but their service to rectify the problem completely turned the visit around. Awesome job! read more

This review goes out to Ryan. He really is very Fast and Friendly! Now this is what we need. Good friendly service! Again,Ryan keep up the good work! Thank You:) read more

Ever since I was a child, Chick-Fil-A has always been a part of my weekly culinary menu...util I moved to Hawaii. I was stoked when Ala Moana got the first Chick-Fil-A on Oahu, but was starkly disappointed when I learned Chick-Fil-A no longer served their chick'n strip. Regardless, when this location finally opened up across from Ka Makana, my little Ewa-dwelling self decided to give it a try after it had been open a couple of months. Thank goodness for technology so I can place my order ahead and pick it up via drive-thru or drop-in. When I arrived, the drive-thru lines were hella long as they have been at all new Chick-Fil-As. The exception to this particular location? You can dine inside! Now, I am never going to expect any Chick-Fil-A to be a "fast" food so I'm never going to expect speedy, expedited service. As many times as I have been to this location, I expect it will always be so. Though they run like a well-oiled machine, their care for the food and attention to detail will always make their production a tad slower than their counterparts. Of course, aren't all "fast food" chicken places running on the slower side? This location has wonderful employees who do their jobs well and seem nice enough; they don't tend to speak to any customer waiting in the lobby for their to-go orders. They kind of just creep around us like we're trees in a forest. Oh well. This is one restaurant where the taste of their food will outshine any negative customer service I encounter. At the time of this writing, I can ecstatically say that they have brought back my ever-favorite Chick'n Strips! You can order it on a salad, too! Waffle fries, Chick'n Strips, salad, and frozen cherry drinks...YES, PLEASE! read more

Dear Manager Ron, I recently visited your restaurant and had the displeasure of witnessing your unprofessional behavior towards a teen employee. As I waited for my order, I observed you publicly belittling and embarrassing a young off-duty employee in front of guests and coworkers. Your condescending tone and disrespectful attitude towards the teen were completely uncalled for. As a manager, it is your responsibility to handle disciplinary matters in a PRIVATE and respectful manner. Instead, you chose to humiliate a 16-year-old in front of others, creating a hostile and uncomfortable environment for not only the employee but the guests (there were 3 of us in arms length away by the Uber eats counter). Your actions were not only inappropriate but also reflected poorly on the reputation of the restaurant. If you are unable to handle the challenges of managing young employees, perhaps it is time to reconsider your role at Chicfila. Your behavior towards the teen employee was unacceptable, and it is clear that you lack the necessary professionalism and empathy to be an effective leader. I urge you to reflect on your actions and consider how you can improve your approach to handling disciplinary issues in the future. Also my food took longer than the 3-7mins. SMH. read more

Chick-fil-A - Fast Food Near Me - Kapolei, Hawaii

5 Stars are strictly because I refuse to leave a bad rating... My first time trying Chick-fil-A was yesterday 2/11/25 and I'm going to make it my last. Decided to dine in and here is my experience. Counter person didnt look up from the computer to even say hello. I had to let her know I was standing in front of her waiting to order. I ordered my meal and noticed a discrepancy regarding a promotion they had going on from 5pm to 7pm that day, as I brought it up she didn't know how to respond so I just left it at that since it was going to be a big ordeal for her to fix the issue. Waited for our food which came incomplete, missing the kids milk and other items. Finally time to eat however was served ice cold food, and I don't mean it was sitting around cooling down, I mean it was cold. All in all, counter person was cold, food was cold, incorrect cost, didn't provide what was promised for the Valentine day special. Thanks but do better. read more

I've always enjoyed breakfast here at Chick-fil-A when I visited the mainland and so glad it is closer to home, literally a 10-min. drive and never as busy as it is during lunch hour. The employees do very well at making sure each customer in the drive thru lane has been helped. I haven't been inside the restaurant yet but if it's anything like the service in the drive thru lane, I'm sure the experience is great. Having the mobile app handy helps to expedite getting your food quicker and gets you out of the main drive thru lane as long as the other drivers are aware that the far right lane is not a lane where you pick up your food at the window. I get my usual chick-fil-a biscuit sandwich with tater tots and iced coffee. My daughter loves that they have a fresh fruit cup so we always get that for her and she finishes it. read more

The food is great I love the chicken sandwich it's a ten for me I also get the bottle of sauce for the side to dip it in. I also enjoy the fries very different and tasty . The service is awesome and that line goes down very quickly I'm talking about the town Chic-fil-A I haven't tried Kapolei. The ambience is chill everyone is so nice and very helpful asking if you need condiments or straws. I will be back especially when the grandkids ask I know I'm feeding them great food I don't care about the price it's worth every cent. Thanks for being such a great place to go eat. read more

Management needs to change dramatically the drive thru experience. I would frequent the restaurant far more often than I do currently if they would change the way they get your food to you. You see the girl taking the orders in the drive thru line and you feel good because you figure that your food will be ready in a timely fashion by the time you get to the pick up window. But that's the routine in a normal drive thru line, not this one. I got in the line at 9:55 am, my order was taken at 10 am and 15 minutes later the girl walks over to my car with my food. The problem is that I cannot get that food back to my house before it is completely cold! The reason is because of their inefficient ordering system! I was trapped in a long line of cars that did NOT get their food yet and I had no way out. Not only am I wasting precious fuel to sit in a long line of mumbo jumbo order deliveries but it's wasting my time! Why can't you just let the people drive up, place the order at the kiosks that currently sit there unused and then drive up in order and pick up the food. Don't call yourself a fast food establishment because there is nothing fast or efficient about your whole process. I'm over it. read more

Chick-fil-A's Cobb Salad is a great mix of chicken, eggs, cheese, tomatoes, corn, and creamy avocado lime ranch dressing--all for just $11! And if you're not a bacon fan, no worries--I ordered mine minus the bacon. Also, it's a great portion I was definitely full after having this for lunch. But what makes it even better? Jhuanne's amazing service! (I should have done better getting her name correctly) Whether dining in or at the drive-thru, Jhuanne is consistently great with my family also her warm welcome and attention to detail are top-notch. Her dedication to providing great service truly enhances our Chick-fil-A experience and needs to be acknowledged. read more

See all

The drive thru is bad because they always forget something like ALWAYS. Also the teens taking your order just stand around and talk instead of taking orders outside. The dine in is great service because the staff at the front counter are paying attention to orders. The time I went inside it was clean and nice. read more

Chick-fil-A - Fast Food Near Me - Kapolei, Hawaii

When you want quality fast food - go to Chik fil A. It's a different type of dining experience, each table has an artificial flower on it and it's a different vibe. Calming and quiet. From their chicken sandwich to their salads everything taste fresh and their staff is pleasant read more

Chick-fil-A - Chick-fil-A Chick-fil-A- Sandwich Meal - Fast Food Near Me - Kapolei, Hawaii

We've been seeing this place not in business for so longer, even after Thanksgiving they were closed. So glad to see we have another chick fil a in the west side of the island, and it's finally open today!! Except there's lines, everything about chick fil a is good read more

Ordered 2 salads on the app on the way home. Went through drive thru, that process was quick and easy. My issue was when I got home my salad dressings were not in the bag. Had to drive back (It's a 2.1mile drive one way) to get my dressing. Defeated the purpose of ordering on the app. Lesson Learned: ALWAYS check your bag to make sure you got your order correct. read more

By far, the slowest Chick-fil-A drive thru on the island every time I stop, and I've been going to Chick-fil-A since 1996, so I understand how they work. Coorporate needs to retrain this locations morning crew. read more

Chick-fil-A - Took 10 minutes to get here - Fast Food Near Me - Kapolei, Hawaii

The drive thru process doesn't really make sense. And employees didn't bother trying to redirect knowing that we were waiting. While others from a different entrance went right through. Employee said all the things she's supposed to say. But you can tell she didn't care. Food was perfect, maybe I'm expecting too much. read more

It was pretty busy for a Saturday afternoon, after 2pm. But service was pretty quick and food came out pretty fast. read more

See all

I think it's great to have a chicken option versus the usual burger option. So far the food and service has been great. Like many new restaurants, you have to give them some time to settle in and iron out the kinks. Now that the craziness has gone down a little, I'm sure they'll be making some improvements. That chicken hash brown bowl is a sleeper. read more

See all

4 stars for Team member NEVAEH. She was friendly, knowledgeable and patient. Even with two lanes for drive thru was crazy busy she kept her professionalism in check and I appreciate that. She didn't rush us and answered all our questions. Team members at the drive thru window were hustling trying their best to get all the orders out. Everything looked organized. Now the food. I ordered their chicken sandwich deluxe. For me it was on the salty side. But it still was ok. I love their waffle fries!!!! I also got their Oreo shake. Bestest shake ever !!! Overall, I'll definitely go back and try something different! Thank you Chick-fil-A!! Keep up the awesome team work !!!!!! PS... the secret to a successful business is great management!!!!!! Thank you ! read more

They are consistently bad. Orders are wrong, missing items, closed indoors forcing long drive thru line, never open on time and it seems they start cooking exactly at open. This store falls below the chick fil a standards. read more

Chick-fil-A - One of the worst Chick-fil-A locations. - Fast Food Near Me - Kapolei, Hawaii

I was honestly surprised at how great our visit to Chick-fil-A was. Normally when food chains come here from the mainland, they're subpar or not quite the same as how it was when I had it in the states. This visit was spot on! The food and the service were 10 outta 10. I ordered a semi large order which included 2 chicken sandwich meals with fries and salad, a kids meal, nugget meal, Mac and cheese and peppermint shake. I love that their kids meal came with a little book instead of a toy. It was perfect for my son. Some favorable mentions are the Mac and cheese, American chicken sandwich, nuggets and surprisingly the apple cider vinaigrette for the salad. Honestly, everything tasted great. The most shocking part of the experience was that the service was quick. It took maybe 20 mins total in the drive thru and that was with me starting in line across the parking lot next to Longs. Probably my new favorite fast food spot. Pro tip, use the mobile order on the app. I got my food before the car ahead of me and was able to leave before they did. read more

See all

I dont understand why the place is packed with so many staff yet the process is suuuuuuuper slow?!?! I understand that its a new establishment but isn't they get trained before opening? It has been more than a month and they crew still seems to be oblivious of the process- They have crew in the parking lot, the crew with an ipad and all got and repeated our order 3 times and 25 mins later, the order was still wrong The management must rethink how to make it more efficient read more

Kaylee from Georga - Mahalo for your hospitality. Also, thank you for being in the hit sun, taking our orders. So far every single time I have been here, customer service has been stellar. read more

Chick-fil-A - Michael you were stellar. Excellent service. - Fast Food Near Me - Kapolei, Hawaii

See all

Hanah !! Did a phenomenal job during a heavy lunch rush. Maintaining composure during that mania was impressive! read more

Ordered 2 egg white grill sandwiches 4 chicken minis and 2 large hash browns and this is what I got. 2 egg white grills, 1 large hash browns and chicken nuggets? read more

See all

This review has a bit of mixed emotions. so I was extremely happy because there was no line in the drive-through when I went. It was about 1130 so right before the lunchtime rush. I immediately got my order taken. We got two of the new dragon fruit drinks. My son loves the frosty dragon, fruit, lemonade, and the regular lemonade. I got with dragon fruit pineapple was amazing. My food was OK. I don't know what it is, but from my order, I got the grilled chicken club and the bacon was so hard to chew. I ended up not eating it, which is fine however, when I looked in the bag as I completed that sandwich, I noticed that my fruit was missing Praise God that I did not only leave so I came in to get my fruit and the manager was pretty friendly she simply checked my receipt and gave me my missing fruit bowl. I wish that the fries would have been fresh because honestly, the service was amazing at this location. read more

I'd say I'm a regular customer at Chick-fil-A. I love the food, especially the new sandwich that came out. But there's a certain employee who always makes sure that I have everything and she's very mindful, her name is Nay. She has great energy and very kind to the guests, makes the environment great! read more

My son and I decided to try the new chick-fil-a. The inside was very clean and organized. The crew had smiling faces and the food was fresh. Plus I got all the condiments we asked for. The dining experience was great. read more

Chick-fil-A - Chick-fil-A- Spicy Chicken Sandwich Meal - Fast Food Near Me - Kapolei, Hawaii

They've been open for about a week or two... so I get it. We wanted to attempt the line anyway for the sake of it being Chick fil A. Line was long but moving. Thank God police were out there directing traffic or it would have been a real situation. It was organized. Workers seemed tired and burnt out, but like I said they just opened and the lines are GOING to be long and endless. They are getting the hang of things which I'm sure is exhausting. Got to the end of line to pick up our food, gave it to us but was missing straws for both drinks and the salad dressing. Good thing we didn't drive off and took the time to verify. They provided what we needed and we sat in the parking lot to eat. Fries seemed old like yesterday's batch. Salad, lemonade, and Mac & cheese were great, sandwich was ok, warm. Spent $42.15. Might give it a second try but... eh. read more

See all

Fast food with great service.. wait time wasnt long at all to dine in. Everyone kept checking on us if we needed anything (refills, more sauces etc) read more

Chick-fil-A - Fast Food Near Me - Kapolei, Hawaii

Out of all the chick-fil-A's I've been to in many different states this one is ALWAYS missing something. It's either missing the fries one day or the straws on another. Something is always something with this store. Not sure if they need resiliency training to learn to work under pressure. It's okay to slow down to get it right the first time. Chick-fil-A sells itself . Ambiance is always good. My question is how do you drink your frosted drink without a straw? read more

Drive-thru is efficient taking orders when busy. After a few minutes waiting to pick up window (6 cars in front) , your food is on assembly being bagged. Window asks for order name then grabs order. You get watery soda , soggy french fries cuz they stack it in the bag without logistically placing the fries on top, with napkins stuffed covering fries and close it up from steam ventilation. Unacceptable, no care in how food gets delivered to the drive thru customer. Eat inside if you are able. Thumbs DOWN! read more

Very dissapointed with their chicken nuggets. Very tiny chicken nuggets and order is always incomplete. read more

Chick-fil-A - Tiny Chicken nuggets - Fast Food Near Me - Kapolei, Hawaii

Been waiting for my food for over 25min in the drive through. Get y'all's crap together good lord. ‍

First time at this location and first time for breakfast. Ordered inside - there was only one person in front of me at 9:45 on a Saturday morning, and two people waiting for their takeout order. They were gone by the time I finished ordering and they didn't look like they had been waiting long when I walked in. Service was good. Facility was clean, all what you expect from Chick-fil-A. Food was good. Ordered a chicken biscuit and added original sauce. Chicken was tender and juicy as expected. Not quite crispy but was ok. Might have already been made? Because it was tasty and moist I didn't even think about the crispness or lack odd as a problem. Biscuit was good, tender and not dry. Hash browns are the yummy tiny tater tot style. They were nice and crisp. Meal came quickly and was hot. Friends ordered the chicken egg cheese muffin meals. They said it was good and also liked the hash browns. Would come back if I'm in the area. Forgot to take pics - we were in a hurry. Love that Chik-fil-A has multiple sauce choices and broader selection of sodas/drinks. read more

Leaving 2 stars because I love CFA food, but MAN, the service was rough. Definitely not like CFA on mainland. Messed up 3 things on my order and it took 34 minutes to get everything we ordered, after my whole family was done eating. The manager was not apologetic at all and asked for the food that they gave us by mistake back and put it right in the trash. SMH. What a waste of food. At any other CFA *IF* they mess up on your order, they just let you keep whatever they gave you because it was their mistake. Not stoked on this experience and won't be back any time soon. With how expensive a meal is, you want to get the food you ordered and the service that comes with the price. Sad, sad. read more

After several times of trying this place it is obvious that the standard of quality expected from other stores is not the part of this stores plan. Although the team is friendly the wait time for food is horrible. It can not be blamed on being too busy because it was basically empty. This can only be due to the manager. The parent company should either expect this store to perform like its others or shut it down. read more