Worst host I've even seen because he doesn't seemed to care about anything (I was a server but never seen such attitude). He didn't even greet me (I greeted him first due to reflex), I said hi and he said hi and nothing else. I waited an awkward silence 15 second for him to tidy up the menus and whatever he thinks is more important than greeting a customer who just came in, he finally said something, which I couldn't even understand anyways because his voice was so low. I said "Two please" and he said "10-15". I know he meant 10-15 minutes but I proceed to ask "10 to 15 what" just to see what he will say, and he said minutes with attitude like he outsmarted me as it was a competition of being a smarta$$. It was almost 9 at night so I didn't even bother to wait and went across the street to dine in Applebee's, which has much welcoming and better service. The main reason is that why would I spend my money at a business where your host treated you like trash before you even went into the restaurant? I wouldn't even wanna know how their workers inside behave when their greeter sucks at greeting, like if he hates his job so much and not welcoming at all, why not just quit??? read more

Every time I do a to go order something is always wrong or missing. Did an order for 5 people last night and our shrimp fajitas were missing just about everything with it. read more

The atmosphere and the way the servers first impression was great. Treated us well. Food came in an orderly fashion, and the wait wasn't long ! Over all for my first time visiting a Chili's the expirience was great. read more

Chilis has been one of my favorite restaurants for years. The food is always good, honestly the triple dipper never gets old! They always have a featured monthly drink for around $5-$7 and a good selection of shareable appetizers. The waiters and waitresses are always very nice, prompt and accurate at this location I never have an issue here with the service and it's actually quite large and spacious with lots of booth and table seating and a bar which I think makes for a good dining experience. I'd definitely recommend this location. read more

Wasn't busy at all at 2:30 on a Wednesday. Service in the bar area for food was excellent. Friendly staff.

We were seated and didn't get a wait staff at all we got up and left wait staff walked by us like I wasn't there the food is good by the staff are terrible read more

I've been coming to this Chili's for a while and often get to go now because of the times. I was a frequent flier as a dine in customer before COVID-19. My usual order is a 3/$10. Tonight I ordered a salad as my appetizer to accompany the margarita chicken with black beans and rice. I'll start with the good things: the chicken was tender, the rice was seasoned well and the black beans were soupy but in a good way. The rice and beans mixed well together. Yum! I thoroughly enjoyed that part. However, my salad was extremely skimp. I popped open the styrofoam and found this (see picture). Luckily I had romaine hearts in my fridge at home. I had to add to it. My crouton to salad mix was very off. 3 stars. Update: I called and explained my salad was two bites and sat on hold for 6 minutes. I hung up. read more

Chili's - Crouton to salad mix ratio is off.... - Tex-Mex Near Me - Virginia Beach, Virginia

Typical Chili's nothing too special about this one. It was pretty busy when we got there, but we were seated immediately and our waitress was nice. We ordered everything at once. I would say it took an average amount of time to come out & another waiter who just brought out our appetizers was kind in asking us what else we needed and getting it to us in a timely fashion. My boyfriend ordered the chicken and shrimp pasta and I ordered the turkey sliders. The only downside is how the patty is cut, two of my burgers only had a corner of meat in them. I asked our waitress for sauce containers and she never came back, so we ended up just leaving since we already paid. The food was good though! read more

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I asked for no onions and they put onions on my damn burger. my quesadilla was cold and hard very unsatisfied.

THIS PLACE WENT TO SHIT!!! This is the second time in a row (and was hesitant to order again) but I placed my order and ordered a 10 Oz sirloin RARE mind you and I went to go pick up my order and looked at my order it was a 6 Oz and they wanted to argue that it's a 10 Oz. EXCUSE me? I worked in the restaurant business for MANY yrs and that is NOT a 10 Oz sirloin. The cooks OBVIOUSLY don't know how to cook because it is NOT rare its more like on the medium side. Also missing a drink with one one of the orders. And when it came to the kids chicken and pasta my kids didn't want to eat that crap because the chicken looked as if it was cooked then was left over from the previous night. The last time I ordered they charged me for 2 extra sides for the kids meals and never got the sides. And AGAIN my steak was not cooked correctly like do these managers not do a practice run or check for references when they hire these people? They are also THEIEVES! They charged my card for a tip with out my permission. I always tip cash. I WILL BE CONTACTING CORPORATE! read more

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We went on a Saturday night and it was packed. The greeter was soft spoken didn't seem like she wanted to be there. Luckily the guy (seemed to be the manager) was able to hold it together and this made up for the greeter. It was packed and the staff was short handed. All in all they did great under the circumstances and will definitely be coming back. read more

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The host was very rude, inconsiderate, and unprofessional. From the start she had an attitude and skipped seating our family. The general manager, Shane, then came up to help her and when I informed him he just did not seem to care and didn't address our concern even with proof to show him she was skipping us. When we sat down the service was great. Our server, Courtney, was busy but made it a point to let us know she would be right there. She quickly came back soon after. She checked on us many times, was quick, accurate, and attentive. She also had a server in training, Laylani, who was also outstanding. Asked whenever passing buy if there was anything we needed or anything she could do. Both ladies were great. As a someone who has experience in the restaurant business, specifically front of the house management, the general manager needs to focus on the daily operations of the restaurant such as ensuring compliance with company standards in all areas of operation. He should hire a front of the house manager and keep himself in the office because he clearly has no people skills when interacting with guest. The host needs to learn how to adjust her attitude when dealing with guest and possibly do some training if the reason we were being skipped was due to lack of knowledge on her seating application. The servers were great, professionally and personality wise. These two will go far in the field especially if under the proper management. Maybe even apply to be front of the house managers so the General Manager can focus on administrative work. The food was good as well. Not a 5 star restaurant but still great food for Chili's. Would have received 5 stars if it was based on our food and servers but due to the frustration and rudeness from the host and general manager I gave 1/5! read more

Disappointed in Take-out order. Food was barely warm (used thermal bags to transport). A main entre was NOT included which required a return trip (30 minutes round trip). Manager promised the missing entre would be ready on return - it was NOT! Sat there waiting for 10 more minutes. Once food barely warm on return home. Asked about being compensated for the situation, was NOT. Don't think I will ever return. read more

Service was sooooo slow. Took 30 min to get a seat, took another 30 min to get drinks and orders...not coming back. I haven't received my food yet, but at this pace, I am not optimistic read more

Chili's - Waiting close to 45 min for drinks to arrive...don't bother, go elsewhere - Tex-Mex Near Me - Virginia Beach, Virginia

Great place with friendly atmosphere!!!! The bartender was awesome and very attentive. My order came really fast. As I enjoyed my meal I was asked was everything good!!! So what do I know and always say go see for yourself and you determine if it's a place for you. read more

Chili's - Tex-Mex Near Me - Virginia Beach, Virginia

Absolutely horrible customer service! Server couldn't even be bothered to look at us when taking our orders. Also, two parties much bigger then us came in after us and we're helped before we even got asked what we want to drink. Do not go here and waste your money!!! read more

Went on Mother's Day. The waitress seemed overwhelmed, forgot my drink order twice and then brought the wrong drink. Ribs were good though read more

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Always good, but never great. I have probably been to this location well over a dozen times and usually because my kids enjoy coming here. Located on VB Blvd in the Loehmann Plaza across the street from the VB Public main library. Signage is always good when it comes to chains and this is no different. Parking has always been plentiful on my visits and they also have curbside spaces where the staff can bring your food out, or walk in a side door avoiding the front entrance. No issues with debris on the walks, or parking lot. The hostess is always in place at the front door and friendly. On my most recent visit it was not busy at all and we were seated quickly and asked for a booth. I was surprised to see the new electronic check out/games on every table. I have heard about them, but yet to see them. Since the place was completely empty no issues that I saw with cleanliness. Our server was attentive to get drinks and food orders in. My kids really enjoyed the game gadget at the table and this seems like a great idea by Chili's. The kids menu is strong with variety and menu items. My daughter got the macaroni n' cheese and son cheeseburger and fries. I got the appetizer of Southwestern Egg rolls which is my favorite and fills me up enough as a full meal. Food was out in around 15-20 minutes by a runner. Food for the most part was hot, but I thought my son's fries were cold. Refills of drinks were necessary and not complete at the time food was delivered. We had to get another waitress to ask ours to come back. This has been a theme when they are busy, but no excuse here. The kids did enjoy there food as did I. But, what I will say is it's good, not great. Chili's is never my first choice in dining, my kids however seem to like it enough. We don't often dine here, but when we do there is a sense of emptiness, something missed, something that could have be improved that's reoccurring. I'm at a 2.5, but will round up due to the self check out that worked flawlessly and the kids were quite occupied by the games. read more

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The time and date that I went the restaurant was extremely busy and there was about a twenty minute wait, but they had a good system to check in and you got a text when ready. Definitely join the Chilis rewards programs as a I took advantage of a free appetizer which was about a $14 dollar value. The service was good from Sparkle and she was pleasant and had a good personality. The food was excellent and could not believe the portions on the steak fajita. The cuts of meat were tender and flavorful enough for two meals and they gave me so many tortillas. Will go back again read more

Ordered a full dinner portion of the chicken bacon ranch quesadillas. But I got the lunch portion w no sauces or any of the special instructions. Called to speak w a manager, was on hold for 15 mins and then called back and no one answered so their answering system just dropped the call. This place is trash. read more

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WORST EXPERIENCE EVER -waited 10+ min before even being acknowledged upfront -after being sat was told by server KEVIN that no one wanted to take us and that was the reason we waited so long (we got to the restaurant 2 hours before closing) -found a HAIR in food -called the server sir (out of respect) and then he snapped and said his name was KEVIN -took multiple times to remind KEVIN about our drink order just to be told they were out of the beer -was told they were out of the appetizer we wanted -after 2 guest at our table were served their food WITH HAIR IN IT, was told my entree was out because they used the last quesadilla bread on another customer. POOR COMMUNICATION POOR QUALITY FOOD POOR SERVICE HORRIBLE EXPERIENCE read more

Chili's - Hair in food - Tex-Mex Near Me - Virginia Beach, Virginia

6/30/18: Mike was awesome. He really took care pf us & was so pleasant. The food was fresh tol. We WILL be back. :) read more

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This was my first time at this particular location. The restaurant wasn't crowed and as soon as I walked in everyone was nice friendly and accommodating. The server I had was wonderful, answered all the questions I had about the menu and kept my drink refills on point all night long. The restrooms were nice and tidy as well. The food didn't take too long to come to the table, between the appetizer and entree it was like a 2-3 min difference. I ordered the 3 for $10 thought it was a good deal for the price. It included a beverage, appetizer & entree. I ordered Strawberry Lemonade, Chips & Salsa, and Bacon Ranch Quesadillas. The lemonade was on point, the chips were hot, but I had more leftover crunched up pieces than actually whole chips. The main course was nice and greasy. Tasty to say the lease, but a few pieces of grissle was found in 3 of my quesadilla and were unappetizing to eat. For the price I paid just a little over $11 for 3 courses. Not too bad for a Tuesday dinner. Overall, I would visit this location again, especially since the service was A1. The food was okay, typically chain restaurant, but it wasn't bad and you can't pass up a good deal. read more

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Dave was craving some chicken wings... went to wing king but they were closing earlier than usual. We wanted to chill and not feel rushed so ended up coming here. Have not been here in years. We were seated right away. Our waiter was attentive and took our drink orders right away. They had a margarita special which included Sauza Conmemorativo tequila, Patrón Citrónge orange liqueur, Presidente brandy, and Chili's own house margarita mix. It was a great night cap lol. We signed up for their Chili's Grill & Bar which gets you points toward any menu item for FREE and FREE dessert on your birthday! Every rewards member gets a choice of free chips and salsa or a free non-alcoholic beverage every visit! All you have to do to redeem your Chili's reward is log in with your phone number at the tablet on your table, or let the tablet scan the promotion on your phone, using the Chili's mobile app. Dave really liked this tablet because we didn't have to wait for our check. Checking out via tablet was fast and easy. We ordered their triple dipper appetizer to share and we also ordered their queso dip which was yummy. I accidentally left my phone there... we got home then drove back and on the way Dave called my phone and the manager answered my phone to let us know she would have it until we came to pick it up. Overall experience was great... read more

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This is the worst service I've ever received. Here's my review that I also filled out on the Chili's Survey they sent me. For the past two orders, they kept messing up on my side order of ranch. At first whenever I ordered a cup of ranch I would get the correct side, however after that they stopped giving me the correct order. The first time I ordered a side of ranch, it was forgotten. The second time I ordered a cup of ranch, they put it in one of the tiny sauce containers and put it in with the other sides of soup, which confused me because it was an extra charge for the ranch. Not only did they forget my ranch three times, but in the order I just received they messed up my fries in my 3 For Me chicken tenders entree. And the third time they forgot my order it wasn't even an extra side it was part of the dip trio. So I basically lost money for food I didn't even get. That's not even the end of it! I called the restaurant to inquire if maybe they were out of ranch or something but guess what? They answered the phone as if to stop the ringing, and left me there! I could hear them laughing in the background! So basically they messed up my order and ignored my calls. If you order delivery from here, expect at least one thing to be either messed up or not included. Also, I called them again just now just to see and yep! They didn't answer. read more

Chili's - Not a dip trio. - Tex-Mex Near Me - Virginia Beach, Virginia

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Food was great. Bartender was friendly. The restaurant was clean. Nit super busy in a Saturday!

I am a regular here. My boyfriend and I went tonight & it was the worst food I've ever gotten. My salad was soggy. I mean like it had been soaked in water for hours. My mashed potatoes were cold. My steak was so burnt I broke 2 plastic knives trying to cut it (even though I asked for medium rare). My broccoli was supposed to have cheese and it didn't. But my margarita was great ;) ! Very disappointed in this place tonight. read more

Jeniffer was a complete delight, not crowded, food was excellent, atmosphere was very cozy. All around great dining experience, then again, Chili's is THE place to go for causal, group, or any occasion. The staff is friendly and inviting, the food is to write home to Mom about. The menu has some of any and everything and don't get me started about the desserts. Stop in and have a sit down. If you leave hungry, that's on you. Next trip I 'm wearing pants with an elastic waist. 12May2019 Lanae was the awesomeness. Made our dining experience way to much fun. We got a delicious dessert (can't remember the name) that was out of this World. Now I remember why Chili's is my celebration place. read more

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Not a fan of this location at all! I've ate at a lot of Chillies in my day and this was by far the worst. Food was not great. Very disappointed read more

The drinks we're good, food was great, chill atmosphere, but the most impressive part of our experience was the service. Our server, Kevin, was by far one of the best servers that we've ever had! Even if the drinks or the food wasn't as great as they were, we would still return just to see Kevin. Again I can't express this enough, best service we've ever had! read more

Server was rude AF. Never brought out drinks. Walked by us without saying a word. Won't be coming back to this one.

We usually visit once a month at around noon. The food is delicious and our service has been great. The place is clean. I would definitely go back. The servers always ask if we need refills and if the food prepared to our liking. Bathrooms are clean. read more

Let me first start out by saying our waitress Sarah was top notch. She was super attentive. My husband and I came here with all three of our kids , all under 6 years old. Sarah was patient and super friendly. All the staff were awesome!!! Food was delicious! Will be back soon! read more

Go me a to go order (I couldn't wait til I got home to cook something lol) and I got home (cause I didn't eat anything yet today ...3pm when I got home) and I scarfed the food down. Bussin. The service was quick and I had a lot of food for $14.71 plus a tip. I'm so glad I decided to get it the fries were delicious even though they were slightly salty-spicy. My poor dogs watched me absolutely destroy the food. read more

Once again I've gotta speak highly for this restaurant for taking such great care to feed Veteran's on Veteran's Day 2020 during a pandemic, and a cold, windy and rainy downpour. The employees were great and the burger was huge! Great portion of fries as well. They bought it to our vehicle as with a smile. I recommend them highly and plan to return soon. read more

The food was pretty good. I do wish they would've kept their old items weather then switch for these new things. The fried mozzarella would 100/10 recommend was amazing! As well as the double burger was great. The service was a 10/10, we had a amazing waitress. The vibe was kinda lowkey and quiet, great place for a family dinner! So I would totally recommend this place! read more

Meh- typical chain restaurant food. I'm not a fan of these places but went because my son wanted to try it. Chicken and waffle specially dish was awful. I'd suggest just sticking with a basic burger at these type of places. read more

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As we expected tasted like it was cooled in a bathroom but it was close to our house .We took all the food and put it in a to go container to feed our wild raccoon in our back yard.Sucked out loud not going back read more

Great place to eat. Good service, food, and drinks. Waitress was good. I recommend coming here!

So let me start this review with no one ever goes to Chili's expect it to be good. No offense, but occasionally I want something I have not had in a long time and it had probably been at least 8 years since I had visited one. I was seriously surprised with how good the food was. I had a Buffalo Chicken Sandwich and it was one of the best I have had in a long time. My wife wanted a burger and she really enjoyed it. The one thing both of us did not like was the metal cafeteria style tray the food came to the table on. Both were warped so they wobbled on the table every time you set the food down. Still even with that we were both so impressed with the food itself we have talked about the next time we go. If it has been awhile since you have been to a Chili's maybe it's time to get them a second try! read more