We have used Chipman's services several times. Once from our move to Sunnyvale from our home in Santa Clara, now from our Sunyvale home to our new home in Las Vegas and will use them again for delivery of our storage containers later this year. We have used them to store our art, furniture and valuables for years. We also used them to crate, store and deliver our fine art and sculptures and they have never let us down. We have no hesitation in trusting them with our High Value items. They provided museum quality packing of our custom pieces. Our moves were well planned, executed and the follow through with their team was awesome. Stan and Sheryl make an amazing team. Dealing with Sheryl was a pleasure. Any future transportation plans will definitely include Chipman for us. The team of guys who spent the day packing our home were the best! As always, incredible job Chipman! read more

We hired Chipman for our recent move from the Bay Area to Portland and are very happy with the services they provided. To be honest, a lot of the reviews on Yelp made me very nervous about our decision, but we proceeded. 1) I took off one star because getting our quote could have been speedier. Our initial consult appointment was canceled at the last minute, so we ended up doing a personal inventory. That process made me very weary, since it seemed it would be impossible for them to determine the weight of our items without actually seeing them in person. In the end, it all worked out but it is something to be aware of. 2) Rena is a sweetheart. We enjoyed our phone interactions with her. She was always quick to respond to our voice mails and helped us on the morning of our move by arranging a last minute TV box. (If you can, box it yourself. It's an extra $160, which we knew well ahead of time, but couldn't find a box that would fit in our car at the last minute). 3) Vince and Ben, our movers, were awesome. They were a bit late on moving day, but they had let us know as soon as they could that they would be late. They were extremely careful with our belongings and took a thorough inventory. To our surprise, we learned that they would also be delivering the items to our new home. 4) They had given us a pretty long window of time for delivery, which again, made me nervous. My worrying was unnecessary, as our items were delivered five days after pick up. Perfect! **I think we got lucky with this quick turnaround, so don't expect it, but we were pleasantly surprised** 5) Price. We compared prices between different moving companies (with some being double the price of Chipman) and POD do-it-yourself moves. Chipman was about $1000 more than the price of a large POD, but with the labor, it seems incredibly reasonable. If we needed to, we would use Chipman again (requesting Vince and Ben) and recommend them to friends. read more

We used Chipman Relocations for an interstate move. We were very upset with the way Chipman handled our move. The first time we spoke with our consultant I was impressed but she then went on vacation and we were given another consultant. The day before the move we were contacted by someone who would be our point of contact on the day of the move, all which seemed to be a bit confusing and no one mentioned this to us previously. The movers seemed to be in a rush, continuously took cigarette breaks (which I would appreciate they ask if they are handling our upholstered items so they don't smell like smoke) and ended up doing a horrible job packing up some of our most valuable items. NONE of our rugs were packed/rolled/wrapped properly. The largest rug we own which we had listed on the high value form was bundled together, soiled and was sitting on the storage unit floor where our items were being stored before we had a place to move in to. They lost the rug pad that went with it and any reputable moving company knows to properly handle a rug and to put plastic wrap around to protect it. We had this rug moved before and it was not an issue to do this in the past. Our other rugs were rolled lightly and taped, nothing to protect them. Many of our nice pieces of art, which again were listed as high value items, were boxed together with very little packaging paper to protect them. Our queen sized mattress was poorly packed where the box was coming undone and wood chips were found in the mattress when we unpacked it. We never received a follow up call from our move coordinator on our move once the driver delivered our belongings to storage company where our items would be stored for 7 months. We were told our driver would call to let us know they were delivered, but it ended up us getting in touch with the driver to get updates and to know they were delivered. When I contact our two consultants/coordinators about our most valuable rug being soiled and handled poorly, there was no empathy. I had to add a VP to my follow up email to get someone's attention. I had a nice phone call with him to give him my feedback (and he apologized for such a horrible experience) and they did reimburse us, but it took many many times following up via email and being the one in charge. After that, any other inquiries I sent (my feedback to help them in the future avoid situations like this as well as questions about lost items) I never heard back. The movers who moved us out of storage (Johnson Storage and Moving) could not believe the way our items were packed and stored. I do not recommend this company as they have caused added stress to a stressful move and really show no empathy towards their customers. I wish I had read more reviews before using them. read more

My wife and I received a reasonable quote from Chipman Relocation through United Van lines. Everything seemed off to a good start. We conducted a video walk through of our home and belongings to note the quantity and weight of our household goods. We specifically pointed out that a lot of our furniture was antique, solid wood, and quite heavy. We were evacuated from a wildfire for a couple weeks right before our scheduled loading date. Chipman was very accommodating, getting us rescheduled to within a couple days of the evacuation order being lifted. Thats where the good news ends. On moving day, only two movers were dispatched. I already had to be on the road and could not help. It was left to my wife and her 76 year old father to help the crew load our belongings. Because of the inadequate staffing, it was a struggle to get some of our heavy furniture out. This resulted in unnecessary damage as feet, legs, and sides bumped and dragged on door ways and the ground. The two movers were on time, worked hard, and did the best they could, but it took them until 8pm to finish. My wife missed her final dinner with family that evening and her niece and nephew will be much bigger the next time she gets to see them. Chipman's move coordinator, Cimber, worked with us to try to make things right. The initial offer from Chipman was $350 back. We didn't think that was adequate, and she recommended we get in touch with Ed Melton, the General Manager. It took nearly a month of voice-mail messages on Ed's number, repeated calls back to Cimber, and repeated assurances from Cimber that she would email Ed one more time before he finally picked up the phone today. We were embarrassed for Cimber with the number of times she had to apologize for Ed's negligence. In my conversation with Ed, I reiterated our dissatisfaction with how things went with the move and with the initial offer of compensation. I suggested that 10% of the bill or about $800, was more appropriate to the situation. The best Ed could do was another $150. He explained that the original $350 was meant to compensate my wife and father-in-law for their labor time on moving day. I explained to him that compensation for labor was not an adequate measure of Chipman's customer care. He claimed not to have the authority to give back more than the total $500, but couldn't explain why he had the authority for lesser amounts, or why $500 was the limit. It did not seem to matter to Ed that his initial offer of $350, or his quibbling over a marginally larger amount (relative to Chipman's annual revenue), was insulting from our perspective as customers of his employer. Regarding the month delay in addressing our issue, he claimed to have been out for two weeks with an illness. Even if true, Ed had no explanation for why he was unable to respond to us during the balance of the time we've been waiting, or why no one in his absence was delegated to handle our issue. Ed Melton, the General Manager, was unwilling or unable to provide meaningful compensation, or anything more than the standard sort of cut-and-dried customer service pablum that he himself would not be satisfied with were he in our our position. With better treatment from Ed, I'm certain that his sub-contractors hard work on moving day, and Cimber's willingness to be responsive to our phone calls would leave my wife and I with a more understanding opinion of Chipman Relocation. As it stands, Ed's staff are not backed up by the people at Chipman who make the decisions. As I write this review, I am also finding out that our goods will not be delivered to our new home on time. So, instead of getting moved in before we start our new jobs, we'll be doing that over many evenings, after a long day's work. At this point, with everything thats gone wrong, a fair compensation would only begin at a 10% discount, and ought to be an offer for the move to be completed at cost. Good luck getting that out of Ed. Long story short: If you are moving within Chipman's service area, do not use them. If you are working through United Van Lines and you are referred to Chipman Relocation, ask for another contractor. If you are United Van Lines, drop Chipman as an agent. read more

Very professional. Unlike others who never got back to us, badgered us constantly and refused to provide a written not-to-exceed quote, these people did all things right. Their three movers were honest, quick, efficient, and polite. Nothing was damaged, and they got it done under budget. I would use them again in a heart beat. read more

Very impressed the Chipman crew. The estimator / sales guy (Brad K.) was professional and did a good job estimating the work for our 3 bedroom apartment move from Berkeley to Dallas. The packing crew was also outstanding. I have had very mixed experiences with movers in the past, but these guys were true professionals. They showed up exactly on time and I was pleasantly surprised to see that they sent 5 crew members, whereas other companies said they would only send 2-3. They were all very polite, efficient, and did an exceptionally careful job of packing our household items. Hopefully the unloading crew is just as good. A+ rating for Chipman. read more

We worked with Jamie and the team at Chipman for a 2 bedroom apartment move from San Francisco to NYC. They were highly communicative and kept us updated on every single step of the journey, from planning the move to all of our things arriving in perfect condition on the opposite coast. My husband and I have made the move across the country several times. This is the first time that not one thing was broken or damaged at all! We were very happy with the price as well, the team was up front about the number of containers they expected we might need and we ended up getting rid of quite a few of our things between when the estimator came to our apartment and move day. When we didn't use the number of containers we had originally planned on/paid for, we received a refund less than two weeks following the move. The movers on both ends were kind, courteous, and prompt. We could tell that they cared quite sincerely about doing a great job getting things moved efficiently and with care. All in all we were very pleased with the move and have already recommended the services of Chipman to a few friends and family members. read more

I recently moved from SF to DC, and this move was impeccable! Everything was great! The movers showed up as scheduled, they were done in about 2 hours, they recorded everything, the cost was exactly my estimate, and everything arrived without a single scratch, break, or spill. Perfect! read more

Very bad experience. Initially the service and coordination on the front end went relatively well, but the middle and ending fell apart. Shipment was delayed a week, goods were damaged and missing. SVP said he'd make it right and he did not. He had a lot of excuses about how much it was costing him to "make it right"...and ultimately did not follow through on his commitments. buyer beware. read more

Used Chipman to do a cross-country move (with Mayflower) that went very smoothly. We self-packed and everything arrived on the other end on time and without damage. There were a few issues with missing items on the initial estimate and the date of delivery but Jennifer, our contact at Chipman, sorted it all out and kept us in the loop the whole time. read more

In the second phase of our move, again with Chipman, things could not have gone more smoothly, professionally and timely. From starting with Lew Cramer, to Jennifer Johnson the project was handled with great care and attention.... almost as if we were the only shipment they had. Of course that's not true but that is the way you felt. Our driver and the one ultimately responsible for the safety of our belongings and delivery to our new home was EXCELLENT!! Kyle was, for his age, professional, and timely and most of all gave great care and concern to all our belongings. Relocating is not always easy, it can be stressful. Our experience with Chipman Relocating, could not have been more reassuring. Many thanks to Lew, Jennifer, Kyle and Jose (Kyles' helper) read more

I've had a tough time working with Chipman. The movers damaged our bed while assembling it (or during the move) - Chipman is in charge of repairing or replacing it. It took them four weeks (in the meantime they told me not to sleep on the bed) to come and assess the damage, and now I'm waiting (it's been a week) to hear about when/if they will repair it. They don't communicate well (the folks on the phone/email are nice - but can not commit to when someone can come out to inspect or repair) - and clearly feel no sense of urgency about the problem. I'd understand if it was something non-essential, I can wait for that - but they've told me not to use the bed and its five weeks and counting since the damage. read more

As a move manager (for commercial space) I've worked with Chipman on over 10+ moves for our clients. They are very responsive, informative and helpful and great partners throughout the entire move process. Whether it's the bid process, the office support staff or their movers - everyone on their team is courteous, hardworking and fast! I'd highly recommend them for your move! read more

I scheduled a move of my daughter's wedding dining set, hutch, a hope chest, a floral arrangement AND my mother's cherished china from Snohomish, WA to Newark, CA on April 27. I couldn't have been happier with the service and the professionalism. From the initial call scheduled by Warren Blake at Mayflower to the pick up of the items by the 2 careful gentlemen, to Brandi Buckleman, my core leader at Chipman. I was really nervous. Warren and Brandi answered all my many questions (sorry for being a pain). They put me at ease and all the items arrived on time and in perfect condition. Brandi made a follow up call to check in the move. I am impressed with the service I received and best of all they did what they promised. That quality is hard to come by these days. I am usually not big on writing reviews, but really good service like this, deserves a round of praise. Thank you all for an outstanding, organized experience read more

This is our third time to move with Mayflower. The Chipman team made the move from Walnut Creek, California to Lake Oswego, Oregon nearly perfect. Our move coordinator, Jennifer Johnson, made everything go like clockwork. The loading team took less than 2 hours to pack the efficient pods transport system. Delivery in Oregon was all ahead of the promised times. It was 2 days earlier and the off loading team was prompt too. Nothing was missing or damaged. read more

Jennifer Johnson is awesome. She made our move very easy and comfortable. She helped us in every step of our move from CA to TX and the best part was she was willing to respond on a Sunday when the movers dropped our stuff. Really appreciate her diligence! read more

They helped hijack, my belongings during my apartment- asbestos removal, in cahoots with local apt. managers. They are obligated to follow laws according to Public Utility. I will complain to Attorney General. Boxes came back and cockroaches are coming out of them. read more

We used Chipman for a move from the Bay Area to Washington State. The crews packed and moved us and our delivery was very fast! Everyone in the crew was courteous and nice to work with. The driver Vince was the BEST!! Paulette in the office was so cheery and prompt with replies etc. I was worried after reading some harsh reviews but we are almost fully unpacked and I have yet to see any damage at all! A first for us- we've made quite a few moves across state lines. We couldn't be happier!! read more

I moved from Irvine (southern california) to Sunnyvale (northern california). I thought since my company supported my move, I would go with a "more prefessional" mover. I chose chipman through united movers. BIG MISTAKE. they charged me like professional mover but gave service that of a junk movers. Dont want to make this very lengthy here were the problems. 1. lost paintings, chair, lamp and delivered 2 boxes of someone else stuff!! (which i returned) 2. Truck driver didnt unload TV !! ( I called her later and she gulped and said.. oh thats right here under the blanket, I will get it !!) 3. even after numerous setup calls and arangements, during the final delivery, a smaller truck was brought in from storage "since our main truck cannot get here" we will charge you 500-600$ extra !!! this is over and above 3000$+ I paid!! (however Darma Thomas corrected this after multiple calls, chasing the company). 4. Broke table, shoe rack to an extent I had to throw it away (it was like it came under the truck!!) are they so careless??. 5. Un professional and untrained delivery staff (Chesney). Forced me to sign their delivery slip saying "I wont leave until you sign!", later had difficulty claiming lost damaged items..). It seems, These guys dont care of individual clients and pay more attention to corporate clients. do not hire them thinking they are more professional...!! ..... What I should have done. 1. Hire local mover through word of mouth. 2. get extra moving insurance since movers self insurance is not good at all even with big ticket price! 3. Even though it seems like hassle, hire movers to keep in your selected storage, then another local mover to get it back from storage. your stuff will be safer, wont get lost, and even though you spend time you will save time and hassle in calling/over billing/lost damage reports.. 4. best to move all at once without storage in between. 5. If you have time, just sell everything and buy again. not worth money time hassle to move everything ... read more

The owner of Chipman Relocations reached out to me after my first Yelp review. He asked if I'd be willing to set up a time to speak with him about the issue I experienced, which I was. After giving him a few options for dates that I was available for a chat, I never heard from him again. I've been waiting since DECEMBER 2015 for a response; it's April 2016. Fake customer service. So earlier this week I got an email from someone at Chipman stating I never replied to their offer to pay me $72.00 whole dollars to reimburse me for my damaged furniture and stolen designer handbags; totally generous of them. I let them know that I was still waiting to hear from the owner to discuss and that if she could facilitate that conversation, I'd appreciate it. Just got an email from her stating that she spoke with management and they've decided to stick with their original offer to pay me $72.00. What a joke this place is! Then they had the nerve to say in their letter that they take accusations of theft very seriously. Obviously, they do not! The owner doesn't even have enough balls to talk to me, a customer, directly, about one of his employees stealing my personal belongings for which I worked hard to purchase! I wonder how he or any of these other idiots would feel about someone essentially walking into their homes and stealing from them, then turning around and offering them $72.00 to make up for it. It's insulting, at best! I would let a group of homeless people relocate me before I'd let these clowns anywhere near my property. I suggest you do NOT deal with these incompetent thieves! read more

I used Chipman to leave San Francisco, and worked with Jamie and Jennifer. It was as simple and easy as it could possibly get! It was not inexpensive, but it was about what I expected to pay, and Chipman (on behalf of Mayflower) was far and away the most responsive and easiest to work with of all movers I contacted. The price was worth the massive reduction in stress associated with the move. read more

We used Mayflower for a cross-country move for my mom, and they contracted with Chipman. No one in my family had ever moved cross-country and we were pretty apprehensive. The team at Chipman made everything smooth and easy. Specifically we worked with Jamie and Michael, and they were the best. Chipman conducted a virtual estimate because of COVID which worked really great. My #1 advice to folks moving cross-country would be to pay extra for Chipman to pack and unpack your belongings. It was not actually that much extra compared to the overall move cost, and the packing team did an amazing job. Anything that was listed as valuable they went out of their way to protect. They even built a special crate for a piece of antique furniture for a nominal price. The delivery window was accurate and communication throughout was faultless. We contacted them a lot with some changes in items, etc. and they always got back to us ASAP and explained any estimate changes. Oh, and because the total weight was LESS than their estimate, we got some money back (but we wouldn't have had to pay extra if the weight was more!) We've heard lots of horror stories of cross country moves but I'd suggest Mayflower/Chipman to anyone! read more

I've got two comments to keep it simple: 1. Chipman will fight tooth and nail to not pay out any insurance claims for damaged items. 2. Without any confidence in their insurance claim process, DO NOT USE THEM! I had 3 items damaged and they ended up repairing 1 (and it wasn't a good repair job). read more

After 30 years of residing in San Francisco, my husband and I relocated to Louisville, KY. Chipman Relocation Specialists made the entire move as painless as possible. My contact, Jennifer Johnson, took great care to ensure that all of my questions and concerns were addressed. She checked on us throughout all aspects of the move, from packing to loading to move in day. Her prompt responses to my emails gave me great confidence that I had chosen the right moving company. A true customer service professional. read more

Michael Linares was assigned by Mayflower to come do my estimate. Mayflower confirmed the time and date by email. Michael never showed or called. "Scheduling oversight" - he was going to look into it. We made another appointment - he wanted to reschedule again. I was unavailable. Third time I called him, he found out I wasn't moving for 3 months and told me he wouldn't give me a quote more than 2 months out. He was rude and abrupt and hung up. This company is an agent for Mayflower and United both. I am calling back Mayflower and United for another agent in my area. My move will be $10K + Their loss. read more

Ug. Where to begin. Avoiding them is the best place to start! I picked Chipman for my cross country move since they are a United carrier and I had a good experience with United in the past. They seemed flexible as well, and would provide me with a personal move coordinator. However, despite my efforts to tell the move coordinator we needed many packers and picture frame boxes, they ignored me and sent too few packers and too few boxes. The result? A hurried job so they packers could get done by 5 pm and several frames loosely wrapped and shoved in a single large box. Glass cracked and scratched, frames dented, Polk speaker shattered, mahogany ukulele cracked. Very limited coordination before the move- I had to call to see what time they were showing up! The coordinator forgot to order packers for the second day, so after much negotiation, the driver agreed to crate an antique mirror and 2 mattress sets. Multiple items were damaged during the move, over a thousand dollars worth of damaged and lost items. Chipman refused to cover them all, despite my "full value insurance." It took them over a month to file the claim, and although they promised the tiems would be repaired, they did not follow through on that. Also, be aware that you have to keep all boxes from the move that held damaged items until they do their damage inspection (for us, this covered a queen size bed, halfway to the ceiling) and you can only file one claim so you had better find all the damage before you file. Keeping the boxes rushes you to unpack and find all damage so that you can get the boxes out of your space. I found the crack on the $1000 ukulele the day after I filed the claim and Chipman refused to consider it. Chipman also refused to pay for items that were not boxed (such as a broom) because we did not note any open boxes on arrival. Well if the items were never in a box, then that is not the issue. Also, the claims adjustor, Sharon Pell, was slow to communicate, showed no flexibility or understanding for the situation, and was rude in how she addressed me repeatedly. You have other options so I would suggest using them! Unless you want to play Russian Roulette with your belongings. That is one way to reduce.... read more

I was referred to Chipman through Mayflower and what a disaster. We were moving from CA to UT. Mayflower booked the agent to come around to our condo and do an assessment a the following week. My husband and I moved work meetings to be home late morning as that is the only time the agent could come - let just say we have jobs where our time is expensive and we cant afford to be jacked around. We put the dogs in boarding so they wouldn't bark incessantly, the agent blew off the appointment and gave us a lame arse excuse about 'booking conflict'. Bullsh!t. He then called me the day after and asked me to send him a comprehensive list of the contents of our condo via email so he could issue us a written quote. By this time I'm stressing as the next day we were going overseas and this "should" have been sorted out already - over a week later, I get an email from the agent asking me to call him to discuss the quote (aka - he hadn't done sh!t with the info I sent him) and as I was still overseas I emailed asking him to just send me the #(&ing written quote. No response for another 4 days. So I called Mayflower and told them this company was a joke. Mayflower were just as indifferent as Chipman so I was totally done with both of them. I emailed the agent to let him know we weren't happy - no response from him either. No surprises. The guy obviously doesnt give a crap about his job. Thanks for wasting over 2 weeks of my time on a job they indicated would be in the $4500-$5000 range. Your loss. I called North Star Moving - had a realllly nice conversation with Lynn there, got a quote within 10 MINUTES and locked down a move date and a much cheaper quote right away. All up - it took North Star 20 minutes (and quoted $1500 less) than what stupid Chipman couldn't do in over 2 week. Avoid Chipman. Just a hot mess who cant give a rats about your move. read more

Terrible experience! I was so surprised by the service I was given when I initially thought this was the best company for our move as Joe was very nice at first and his rates seemed reasonable. We had a tricky move as we were waiting to have our sublease finalized before we could move out of our space, so I started looking several weeks out as we weren't sure when our actual move date would be. When everything was finally "there" with the sublease we had only a little over a week to move out of our space, I immediately reached out to Joe and let him know we had a confirmed move date and the inventory had changed a bit and I sent him our new move plan and inventory and asked if he was available and could provide a new quote. I asked him if he would want to come see the office to get an idea of what we had to move. Both of the other companies I contacted did this as well so I figured it was the best way to get an accurate quote. When I received the new quote its was 3x the original quote! I was blown away and immediately called him. I have to say that I do understand why he structured the quote the way it was, we did have a lot of stuff and a 2 stop pick up and 2 stop drop off, but some of the charges were still too high for us as we are a small non-profit. Our biggest concern was the number of guys he was sending on one of the crews and the fact that he had told me it was $35/hour for packers, and he OFFERED to provide FREE packing materials. When I got the quote he charged my almost $50/packer! He tried to hide this by listing it as a lump sum so I had to have him break it down in the call so I could figure out how much/guy/hour. THAT IS NOT FREE! So after speaking with my CEO she said we couldn't spend that much as it was way over our budget and asked me to see if he would agree to less guys or find a new company. So I called Joe and started to tell him that the quote was too high and that we would have to cancel if we couldn't figure something out, but he cut me off and said he would just cancel the job and he would bill me for the parking permits he had already purchased. I told him no problem and verified that he had purchased the permits and asked if we could still use them since we were paying for them. His response was he wouldn't be using them so we could, but they would just say "Chipman" on them. He also, via email, confirmed with his office gal to cancel the job and bill us for the permits. So now it's moving day I've hired another company and expect to have permits there posted in the morning, but to my surprise there were none. I immediately send him an email saying how upset I was that he did that and to not expect me to pay whatever bill he sent me. Below is his response... On Apr 10, 2016 1:16 PM, "Joe wrote: You cancelled the move with me ... SFPD and our buyer cancelled them because we were not the carrier using them ... we were upset because after I did all the trips I made to your office, spent all the time to re-estimates the move you made me do and I was giving you $Free Materials, $Free Bags and $Free delivery ... you were paying for the labor only and I was only charging you straight time for all the labor, and not charge for Tolls crossing the bridge .... you told me we were doing your move with me so He knew we wouldn't have permits and because he was upset he chose to leave us helpless. And his reasoning is crazy as literally every other company only charged me for labor as well! So the short end is, this is a shady moving company and I would HIGHLY recommend to LOOK ELSEWHERE and don't be fooled. read more

They are the worst moving company I ever encounter. Brad the salesman came out and gave me a estimate and a price and a date for the truck and movers to arrive. However on the date there was no truck or movers. Brad wasn't answering his cell phone. I had to get the main office to find him. He was on vacation and hadn't put the info in the book. So I was holding my thumbs no movers. They suck. . read more

I moved from Seattle to San Francisco. Not a good experience. They lost one of my boxes and damaged some book shelves made of a very strong metal. Cannot understand how they got damaged unless they drove over them! Also damaged other items. I have moved long distance many times and this was my worst experience. If you value your belongings choose another mover. In addition they charged me much more than the quote, in fact more than they were legally allowed to charge me above the quote. So I had to phone up to get it corrected. Could not be less impressed read more

If you want a mover that breaks your stuff and then ignores you, this is the place to go! The moving guys fought between themselves, answered cell phones all day, and broke tons of stuff. When they were half-way done moving me in, they decided they would extort more money from us. When I mentioned I had a SIGNED written contract with them and further, what they were doing was ILLEGAL, they balked even more. When I contacted the salesman, he referred it to the owner who apologized and said he would get back to me about my losses and their extortion. He never did and after more attempts to reach the owner, no returned calls. Finally, he sent me a $5 Starbucks card. What a joke! Stay away. They'll try to charge you more during the move and then break your stuff and ignore your losses. There are so many good movers out there, don't waste your time with Chipman! read more

MOVERS BEWARE!!! Although I think the people at this company are really great on the phone and personable. Why should they get the full amount of money when they only did half their job....it's just a thought. I paid a very high price for them to move all my belongs cross country. As they say what you pay for is their expertise in moving and "special" attention you get to your property being moved. They said their service is above and beyond other that is why you pay more. They said they make sure they mark and tag all boxes and pieces of furniture so you can feel safe you have everything at the end of the move. Well I can tell you first hand this DID NOT HAPPEN. I got told after the driver left with all of my property on the truck that he had run out of stickers and therefore not everything was tagged properly. He believed he would remember my boxes as to the other people's that were on the same truck. I asked for a refund. I was willing to split the cost with them. At this point I will never know if I have everything from my old home. I do know I have at least 20 boxes that were not tagged and they are mine. How do I know there are not more boxes some where? I got paid for a broken piece of furniture and a missing vcr? This move costs almost $6000. If I didn't do my job I would get fired and not paid. Why should they get the full amount of money when they only did half their job....it's just a thought. read more

We moved from San Francisco to Portland with very short notice -- 10 days! Chipman Relocations was able to work with our crazy schedule. Mike and Rena were very helpful and answered all of our questions promptly. The three gentlemen who showed up to move our stuff was really nice and courteous. As we hadn't found a new home in Portland, Chipman stored our stuff for two months. When we closed on our home, we scheduled the delivery easily. Pam and Billy were lovely and took great care with our freshly painted interior walls. We've had a few issues with the septic system and they were careful not to track any of the mud into the house -- something I have trouble doing. I would definitely use Chipman again if we were back in San Francisco. read more

We recently moved cross-country from San Francisco to NC and used Mayflower Transit, which contracts out to various local companies like Chipman. They conducted a virtual tour of our place and gave as a quote with a guaranteed pick-up and delivery date despite us wanting a move date only ~3 weeks from when we contacted them. It was never difficult to get in touch with our agent, Jennifer, to discuss logistics prior to the move. On the actual move date, the movers arrived on time and were friendly and super-efficient. We were originally told that we'd probably need 3 crates to pack everything (an extra 1,000), but they managed to fit it into 2 crates. We've had less than ideal moves before, so we're thankful this worked so smoothly! read more

Had a confirmed appointment with Chipman Relocation for an in-home estimate. The appt was confirmed by email and phone. Nobody showed up on the day of the appt. I called the contact (Doris) and left two voice mails. No response - not even a return call to apologize for the no-show. After Chipman Relocations failed to show up or even bother to return my calls, I contacted Rossiter Relocations in Livermore (another United Van Lines agent). I received first-class service from Rossiter - the office staff were thorough and the representative that completed our in-home estimate arrived on time and was very professional. Summary - if you live in the Tri-Valley area, don't waste your time with Chipman Relocation - just call Rossiter Relocation in Livermore. read more

Moving is never fun - but I have to say the team did an awesome job. They showed up early and worked hard until the job was done. The crew was really friendly, considerate, careful, focused and hard working. All of our stuff arrived safely. Some items were very heavy and awkward - it required some problem solving and creativity - and they prevailed. This is our second time using Chipman - I highly recommend them. read more

Chipman Relocation is the best movers ever...various members of my family have used them over the years and would not consider using another moving company..In my most recent move it was beyond my expectations. The movers polite, knowledgeable, competent. Also made an a difficult moving situation fun...quite a feat, as moving is very stressful...from the office to the actual move they are the best... read more

My company recently moved me from NY to SF. The logistics of a move are never fun, even when someone else is fronting the bill. It's been awhile since I wrote a review but the guys that moved my boxes into the SF apt were wonderful. And I feel awful for not tipping them (is there a new way to tip besides cash??). Three movers came in to the small 2 bedroom apartment in downtown SF, they were efficient, concerned with the hardwood floors, etc, and overall just nice. They didn't just dump my boxes, they made sure that they were where I wanted them to be, and even opened them up for me. Granted, I didn't take them up on any of those offers, but the gesture was well appreciated. The main guy was in contact with me from when they left to when they were downstairs at the loading dock. I liked that constant communication. -1 star for giving me a 2 hour estimate but showing up over 1.5 hours later. He called to tell me the new estimate, but I was still informed at the END of the 2 hour time window. read more

Chipman/Mayflower moved us from California to Arizona. We had 3 other major moving companies come to the house to give us an estimate which also included transporting a vehicle and storage for our household goods while we were house hunting in AZ. From the minute Brad stepped in he was able to not only give a fair estimate but also tips on how to cut costs. We liked his style immediately and chose to go with Mayflower. He picked up the phone and scheduled the vehicle transport, the storage in Phoenix and connected us with Jennifer who would be our constant contact during the entire moving process. Jennifer kept us informed along the way always promptly returning calls and eliminating so much of the stress that goes along with a long distance move. She was wonderful to work with and I would never use anyone else for future moves...(even tho I am NEVER moving again..:)) read more

Chipman/Mayflower moved us from California to Massachusetts. Everything went smoothly with good communication up front from Lew and Jennifer. The virtual survey was easy to complete. Our driver Andre took great care of us and made sure to explain the whole process and show us the many ways they were protecting our home and belongings. The folks moving us out in CA including Angel were great, and Shane and James unloading us in MA were very careful and friendly. I definitely wish our stuff had arrived a little sooner, but it was still within the range they had ballparked for us, and we ended up needing a shuttle truck in the end. I actually got money back from the Mayflower binding estimate when the truck was weighed with our goods, which was a nice surprise that this worked. read more