I don't usually leave reviews but with the lack of customer service and empathy I see today in the restaurants maybe I need to more. So I stopped in at Chipotle to get a burrito bowl. The guy preparing the meal did just fine. As they got to putting on the toppings there was no pico de gallo and no cheese. WTF? So I was ok can I sub the nacho cheese. He said ok. I got to the register and the girl said there was an extra charge for the nacho cheese. Really? You are out of pico and cheese and you are charging me extra? WTF So the moral to the story when you are in Asheville head to Mamacta's downtown. They are local do a great job and understand customer service. Again..Chipotle naw I'll pass they suck... Mamacita's better vibe, local, and better food! read more

I ordered chipotle through DoorDash I haven't had an issue with them until tonight because I order chipotle last week and everything was fine until now this looked like this as I opened the lid to the food I'm very disappointed I'm getting afraid to keep ordering through DoorDash this kind of behavior is unacceptable read more

Chipotle Mexican Grill - Fast Food Near Me - Asheville, North Carolina

This is the worst location I have been to, all of the food bins were low there was no white rice no corn salsa no guacamole no chips the store looked absolutely wrecked. The workers were just joking around saying they didn't anticipate being busy. The management needs to get things under control. read more

I've eaten at a lot of Chipotles and this is one of the worst. They've been on my boycott list for years due to poor food quality. The location reallying went downhill after covid. Something in their workplace culture died during the pandemic :( Don't bother responding to me asking for more feedback either. read more

went their today- (first time- The Food Bins was low and Massy- Their was 3 people working there, ask for service- the Hawaiian guy said be right back, I said what- the short black haired girl was standing there, and said , you heard him, and made a motion with her hands, then the Hawaiian guy, went over to the Coffeee machine,and begin cleaning it . ,well the girl was rude- . Nobody seem like they wanted to be there, doing their job- Well, we left,and went to Taco Bell. The Franchiser needs to investigate this. Maybe sending a friend in to order, just to see how they acted- The time was arounf 4:00PM ,on 5/5-2026. read more

this place is absolutely disgusting they barley had any food to serve tables were covered in foot trash cans over flowing outside tables had boogers and food dried on them will not be coming back here read more

I've been eating at this Chipotle for nearly five years, against my better judgment. My poor experiences have been consistent with those of other reviewers. This location is consistently messy in the dining room and often lacking basic food options. I can understand occasionally falling behind during a rush of customers, but most of the time I go in, it's not even busy. I normally don't care enough to write reviews, but this location has disappointed me more times than I'm willing to admit. At this point, I'm the fool. read more

This chipolte is a mile from my home. I have been there atleast 3 times to where they didnt even have pico de gallo. Today i went (saturday 630pm) and they didnt not have any protein except dry lookimg pork, and regular chicken. Ordered chicken (its cold) very disappointed! This location has lost my respect and has put a bad taste of chipolte in my mouth. Questionable whether i still support this chain anymore. As their lack of care for their product is becoming very clear. read more

I've never visited a bad Chipotle in the USA, until now. This place is filthy, tables are left covered in trash, food smears, and you have to clear off the last customer's food bits yourself. Garbage overflowing, and we're 2 of only 5 customers when we walked in around 4pm. By the time we noticed the tables, we had already ordered. I wish we hadn't. The rice was so dry it was crispy. The al pastor was (really) the scrapings from the bottom, and also dry as wood splinters. Realistically, I had 4 bites and was done, and slightly terrified I was going to be sick in an hour or two (still waiting). I wish I wasn't so polite, I would have returned after 2 bites and gotten a refund. Avoid this at all costs, there are much better options on the same road. One employee was super nice, the rest clearly don't want to be here. Hard pass, I should have checked Yelp first! read more

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Ordered online for pickup. The service was good. I had forgotten that the food is very spicy and I'm unable to eat it. I have been doing somewhere else for a chicken and guacamole salad that is not nearly as spicy. Why not make it very mild so customers can slice to their level. I won't be on g back. read more

I wanted to try the tacos. First time. No tomato salsa. No steak. Employees ignored me as long as they could. They are often out of multiple items. I will not return. read more

The worst chipotle I've ever been to. I live nearby and have been several times. They are always out of half the options. The staff is slow and apathetic. The dining area is usually a mess. read more

Short on customer service; some items were cold; rice not cooked long enough; not enough choices; will not be going back. I was disappointed. read more

worst service ever and if the food was okay, it'd make up for it but every time I have ever been here, they are out of something, the food is cold or something is just absolutely WRONG!!! they are usually only doing online orders too. today the guac was BROWN!!!!! I will never ever go back. ever. read more

We went here last night and I'm legit scared we're gonna get food poisoning. The food did not taste fresh and there was an unknown meat nub in the queso dip. Additionally, presentation was horrific. I have never been served a burrito in ball form. Chipotle corporate, get it together. In no way do I blame the underpaid staff, it's a top down problem. Will not be frequenting this place again. read more

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I have been a huge chipotle fan for a while which is why writing this review is so sad. This is my second time visiting this location and my second time leaving disappointed. When I entered the store the first thing I noticed was that the restaurant was FILTHY. There was not a single clean table. The floors were COVERED in food. It made me uncomfortable just to walk in. After waiting in line I went to order and was informed they were out of chicken and rice. I was told it would take 15 minutes to get more chicken so I decided to wait. However after waiting 15 minutes the chicken was still not ready. After them waiting another 10 minutes and it still not being ready I decided to leave. Despite me being very kind to the employees the customer service I recover was subpar to say the least. A few other things to note. This location was all out of napkins and ice. The bathroom was also a mess with toilet paper EVERYWHERE. This is a really sad review to right because chipotle is usually one of my favorite places to get food. But after this encounter I think I'll be staying away from chipotles for a bit. Hopefully someone from corporate sees this and they are able to change some things about this store. read more

This is the 2nd time eating here. This review is based on today's visit. HORRIBLE!!!!! When walking in no one was at the counter, a girl comes walking over and said "Were only taking online orders only" and walked away. So as with a bunch of other people we decided to do a online order 2 girls made the salads. When done she hands the bag over and when asked for the salad dressing the one young girl said rudely " we don't have any" When asked if they would have any soon she said she didn't know and said " we have no way to make any" I'd give one star but I love chipotle, have to say the employee are not friendly at all. If I was manager and heard the way this girl spoke to a customer I would have fired her on the spot. I can't believe they can run a place that sells tons of salad to have no dressing at all. I'm so disappointed, I ate part of the salad and just couldn't eat anymore it was not good. I guess it will be awhile before I go back here if I ever even come back being talked to so rude. (Photo was previous visit) read more

Chipotle Mexican Grill - Fast Food Near Me - Asheville, North Carolina

Just had the worst experience at this Chipotle. I ordered pick up. When we walked up the doors were locked. Standing there were people doing door dash .... So we knocked. The manager, Allie who was prepping to go orders, turned around gave us a nasty look and stuck her finger in the air. Shortly after, Kasey, who was courteous came and asked what orders we were there for and grabbed them quickly. We walked out to the car and I opened my salad to see a pile of burnt nasty steak. The person I was with had 3 chicken tacos that had been wrapped into a ball of aluminum foil about the size of a child's fist. This is the food Allie was sending out the door! So back up to the store we went. Kasey helped me right away, apologizing and making me a new lunch. All the while Allie was mean mugging everyone that was coming to pick up their food. Kasey was a total rock star. I have no idea how Allie is the manager, she seems horrible to work with. I was shocked at the chaos inside the store and surprised that this is the situation at our favorite Chipotle. Is it the ridiculous working conditions, crappy pay & benefits that are stressing workers out to the point of acting like this manager did today? I wonder. Is it the never ending greed of the corporations that think all that matter is their profit? I wonder. Hopefully Allie can regain her professionalism. However with experiences like this I also wonder how much longer this Chipotle's will have customers. read more

Chipotle Mexican Grill - Burnt steak salad ... it's what's for lunch - Fast Food Near Me - Asheville, North Carolina

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I have been a Chipotle customer for years, but my experience at the Hendersonville Rd location in Asheville, NC has completely turned me away from this place. The staff here are consistently rude, often closing the store during operating hours without explanation, and they regularly get my orders wrong. Don't waste your money on this chain--support local restaurants instead, where you'll get better quality food, larger portions, and better prices! read more

I am already not a huge chipotle fan but will eat it when there is no Moes around. First let me mention how rude the girl was on the line. Guac is already steep at $2.25 and she had the audacity to put not even half a scoop on the bowl. I sat there in disbelief at this. I asked her for more and she chose to be hesitant. The scoop landed on the Edge and she made no effort to move it to the middle. On another note attached below is a piece of steak in my bowl. Someone explain to me how this is acceptable. Very disappointed. read more

Chipotle Mexican Grill - Steak - Fast Food Near Me - Asheville, North Carolina

They are constantly out of ingredients, never have vinaigrette, and I was recently charged for 2 bowls I did not order- when I went up to get refunded they did it wrong again so I still paid for a whole bowl I didn't order. Recently I went and wanted white rice and they of course didn't have it so I decided to wait after being told it would be around 10 minutes. I wait 20 minutes and go up they say it's just about done they have to 'stir it'. I wait another 25 minutes (45 minutes total) and it's still not done. I waited for almost an hour and they didn't even offer a free drink or chips or anything. I love chipotle but this location is NOT good. read more

Consistently messy floors and rude, immature staff. I am not one to leave negative reviews, but it's silly how much these guys routinely ignore customers, leave out drinks, CRAZY wait times. But it's the impolite staff that moved me to review, and it is ongoing. Interestingly, the folks at the Taco Bell across the street are nearly always reasonably friendly and polite. Nothing against the folks working at this place as it's not like they are awful. It's more like a lack of management (stretched too thin?) Anyway, I'd recommend the Mexican place across the street for a sit down meal or Taco Bell for reliable food on the go. I don't know if all chipotle's are like this or just the one. read more

Every time I go I order the salad. This location literally never has dressing. Get it together

If you want a 5 bite bowl then this is the right place for you. $12 and the bowl isn't even half full. absolute joke. Please stop being so skimpy chipotle your letting down your loyal customers. read more

Very disappointed - I ordered a salad for pickup and the bowl was only half full, missing ingredients and drenched in sour cream and guacamole. I wouldn't have minded the extras on top had the other ingredients been present. This is my second time trying this location and sadly I won't return. read more

Chipotle Mexican Grill - Fast Food Near Me - Asheville, North Carolina

Several times I've showed up and they are only accepting online orders. Takes 10-30 minutes to wait for my order. The chips are pretty much always stale and I've gotten cheese shreds mixed in my food (I can't have dairy). Really bad atmosphere - almost nobody stays to eat because you can't get food unless it's online. read more

Bizarrely horrible experience after ordering on the app. Left out the guac on a veggie bowl AND veggie quesadilla. The veggie bowl had about 3 strips of peppers, 6 black beans, and the rest was rice and sour cream. I feel like you must make an effort to mess up the food that bad. The quesadilla comprised 4 layers of folded up tortilla and no filling. Negative 48357497 stars read more

Chipotle Mexican Grill - Quesadilla with.... No cheese? - Fast Food Near Me - Asheville, North Carolina

this place actually sucks. thought i'd come back and see if they changed things but they didn't. online it says you can put 5 toppings on a taco, so when i went in that's what i was expecting. but instead they tell me they can only do 4 and then continue to argue with me and avoid the question when i told them online said different. also you have to make the tacos your self. which they did not tell me until my order was done. why would i order a $5 taco if i have to make it myself. i hate this place. never going back again. do not recommend and don't waste your money or time with this bs. read more

Just spent $25 on inedible food. Apparently rice is difficult to cook for them at this location. Nearly broke a tooth on uncooked rice. Imagine what other items they undercook at this location! Buyer beware. Eat here at your own risk!!!! This location should be shut down. Someone call the health department ASAP. read more

There was plenty of staff but the place is dirty. The food most of the time Luke-warm but edible. The main reason I am leaving a two-star rating is because during one of my visits, the iceberg lettuce they had on the line was brown/inedible and not the level of quality that should be served to customers. When I asked for fresh lettuce, I was told that was all they had. However, when I first started my order, someone who i assumed was a manager came up and asked the girls if they had everything they needed. I don't understand why they couldn't of asked for lettuce. Because the lettuce they had was a health hazard waiting to happen. This location has better staffing than most places these days, I don't understand why there food is consistently sub-par. read more

Soooooo slow. Corporate needs to come and help them with their processes. One poor girl working the main counter. Expect to wait 20-30 minutes. read more

I was informed they only had brown rice. I was kinda bummed but whatever. I ordered a barbacoa burrito bowl. With an order of chips and guacamole. The meat was ice cold! And the chips were great until I got past the top layer...then they were super stale and some were so thick and soaked in grease they tasted like pita chips. COME TO FIND OUT THEY DIDN'T HAVE WHITE RICE BECAUSE THE WATER IN ASHEVILLE HAS BEEN REALLY BROWN!!! So instead of not serving rice at all, like they should have, they still served brown rice! I'm disgusted. read more

This location had their line closed down and was only accepting online orders. As a result the entire restaurant was filled with customers... eating, ordering, waiting. There's no doubt this was a safety issue as it was very difficult to just move around and doors were being blocked. read more

This location doesn't live up to the Chipotle standards. Portions are small - I have attached a photo of what I received, guacamole was brown and the staff that was working this evening was unhelpful and rude. I will not be back to this location. Too much attitude and food was horrible. Management please correct this location. They need help! read more

Chipotle Mexican Grill - When I opened my order. This is what I got. - Fast Food Near Me - Asheville, North Carolina

This chipotle is TERRIBLE. The manager is so unpleasant and dismissive . The lettuce was rotten so I went back and got a second bowl. The second bowl had a terrible smell. If you have issues with an order ; you can go on Chipotle's website and chat with their robot helper named pepper. Thank you pepper, way more helpful than the manger read more

Hands down the worst chipotle location I've ever been to. They are ALWAYS only taking online orders. The staff looks miserable. The chips are stale and the tables are dirty & sticky. The drink station is disgusting and has not been stocked (napkins, utensils, straws) on any of my 3 visits. This is the third time in the last 6 months I've visited this location. I always hope it's better than my previous visit - but I'm wrong. I will no longer be visiting this location due to the lack of management and overall dissatisfaction of the entire experience. Corporate needs to step in and save this location. read more

Food quality seems to be a grade below average. They have an online ordering mandate and will not take an in person order due to stated staffing issues. This makes for a very impersonal eating experience. read more

Consistency is key, and this location is consistently rude. Every time we have gone to this chipotles the staff has always been rude and short. Not every one is this way, but it's enough to affect the image of this place. The food is fine. read more

The staff is not to be trusted. I misplaced my card at the Patton Ave. location. When I backtracked, the staff returned it. I thought I was good... No. Thanks to card lock and card alerts I know that my information had been used without my permission. They attempted purchases on several different websites after waiting a few days in an attempt the hide the impropper use. The card has been canceled. read more

DO NOT ORDER DOOR DASH FROM THIS PLACE. I've tried multiple times to see if maybe it was just a bad day, but orders are always totally wrong even if you had expensive upgrades and the rice is always stale. Might be okay dining in, but do not order door dash or delivery from this location in particular. read more