I used to complain that chipotle no longer gives the portions like they used to before, but I decided to stop by this location for the very first time and it greatly changed my mind. The chipotle was pretty clean, well AC'd, and plenty of indoor and outdoor seating. It's located in the shopping center near the grove with its own gated parking lot. I came around 11:30am on a Monday morning and it wasn't busy at all! The person that was working on the line was by himself and restocked all the ingredients before he helped me. The cook on the grill was in a very good mood singing/humming while cutting up the steak. Once I was helped, the worker was kind and straight to the point of making my order. When I saw the way he prepared my bowl I was in complete shock because he wasn't skimping on any ingredients at all! My bowl was very well filled and I am more than happy on how it came out! I don't eat at chipotle as frequently as before bc of the portion sizes becoming smaller and smaller, but this location changed my mind and I would love to come back to enjoy how I remembered chipotle was like before! I was very happy and sat at a table to enjoy my meal. They also validate parking at the cash register so don't forget to bring in your parking ticket! Thank you and I will for sure come back to this location read more

Chipotle Mexican Grill - Grilled chicken bowl - Mexican Near Me - Los Angeles, California

I walked into a restaurant full of trash everywhere, including some leftover sandwiches from another store on a table. A homeless man stood in front of the cashier lady, who was at the cashier right next to my bowl. He was begging for food, and all she did was give me a condescending shake of her head as if I'm some child needing to hear not to worry about it (the bowl was not behind glass, but out in the open, for me to take to my table.) The man who seemed like the manager walked by behind her and did nothing. read more

Justin and the team were again so helpful. The bathroom was clean. The food fresh. This is my go to chipotle.

The line was long for the food but I was wondering why there was no one eating in the restaurant. This review is about the ambience and not the food on a Saturday at lunch time in the farmers market parking lot. Before I turned right around and left the line from eating there, I took some pics of the dining room. They need to make more of an effort to tidy up the eating area. It looked very dirty and unkept. Literally stayed in line for 30 seconds after I noticed how bad the eating area was and realized why it was not surprising why people were not eating there. Kinda gross. read more

Chipotle Mexican Grill - Mexican Near Me - Los Angeles, California

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I ordered a steak bowl with double meat. The meat was so spicy we were unable to eat it. I mean it was hot!!!! Will never order anything from them again. Why do we need spicy steak I'm a white girl. What a huge disappointment read more

Came inside one female employee took my burrito order alone with my rice with meat order AGAIN BOTH ORDERS HAD SMALL Portions...therefore the advertisement seen is false there isn't bigger portions. The cleanliness of the store really needs to be improved especially by where the food trays are located. read more

They don't even bother cleaning their counters when food just keeps dropping in front of them. They just drag the customers orders of burritos or bowls through all that dirtiness rather than taking a minute and cleaning their workspace. read more

Outside seating was very dirty and so was the bathroom. We ordered online and it said it was going to be ready in 10 minutes. I believe we waited 25 minutes until it was ready. It wasn't busy in there, so it wasn't clear why our order took a long time. I tried the brisket for the first time, it wasn't bad, but not the greatest. It's not worth $10.20. Our rice was dry and crunchy , which is one of my least favorite things about chipotle. Areas of improvement: 1. Maintaining cleanliness 2. Maintain the food's freshness read more

Chipotle Mexican Grill - Bathroom - Mexican Near Me - Los Angeles, California

I've gone to this chipotle frequently. I can't ever remember having really good service here. This is a fast food restaurant and I don't really expect five star restaurant service. But there still needs to be a level of service that makes people want to come back to the location and that is satisfactory. This specific day that I went here there was one gentleman taking orders, creating the bowls and ringing customers out while there was about five other employees present. The gentleman in this photo is seen using his phone while there are five people on line waiting to be helped. He then starts making rice and is using one glove only. I hope this gets seen and there are changes made within the staff at this location. read more

Chipotle Mexican Grill - Employee using his phone while customers wait and one person helping customers. - Mexican Near Me - Los Angeles, California

No white rice at 1 in the afternoon is crazy . A 25 min wait is even crazier to wait for even crazier and the soda machine is fully broke now last time it was just the ice read more

Chipotle Mexican Grill - Mexican Near Me - Los Angeles, California

Major fail. Our firm ordered lunch to be delivered by DoorDash, and half of the orders were mislabeled. In addition, side items and salad dressings were missing completely. Being short staffed is one thing. Not paying attention to what you're doing is another. My firm has ordered from Chipotle on many occasions, but the number of errors this time has caused our office manager to never order from Chipotle again. read more

Chipotle Mexican Grill - My order label and lid attached to the wrong food. - Mexican Near Me - Los Angeles, California

I'm not one to ever leave bad reviews but when something leaves a bad taste in my mouth pretty astoundingly, I have to say it. Me and my wife came by to get her a bowl, the food was good which is why I'm leaving 3 stars but man oh man, the service was absolutely horrible. One thing that really gets me going is whenever employees at a service working job don't acknowledge my existence at all when I'm waiting patiently. That wasn't the problem however, the issue was the moment he started our order, he was rude right off the bat. Not saying hello, not keeping eye contact, just trying to get the job done as QUICKLY as possible. I would answer what my wife wanted and he would immediately cut me off before I got to finish my sentence asking, "Anything else?" but in a very rudely manner. As soon as we were done making our bowl, no other conversation was initiated, threw the bag of food without handing it to me, and walking away IMMEDIATELY. Didn't even ask if I wanted my receipt or anything. I understand if you're having a bad day but to not put any ounce of effort? Come on man, where's the courtesy? read more

Such friendly staff, good vibes. They gave huuge portions i couldnt even finish half. And the bathrooms are very clean.

I go to this location almost weekly, and I just had to stop and call out one of the employees who works the front line often. Specifically, last Friday afternoon, 3/28, around 3pm, I stopped for a bowl and the line to order was insane. Bustling restaurant. One employee cooking on the back line and one employee working the front line with customers. Even my anxiety was high from the amount of customers, however, the man working the front line was incredibly calm, cool and collected + kind to each customer that waited for their food. I used to work in corporate for a big fast casual brand, and this is exactly how we trained our employees to handle these kinds of situations. If you're corporate, find out who this man was and give him a raise. He deserves it. Consistent good service from him at this location. read more

I got food poisoning at the Chipotle that used to be at the Beverly Center back in 2005 and I haven't been back until now. I only went because I had a gift card. I got a burrito bowl with chicken this time. My food poisoning order was beef and pork. This time, I did not get sick, and the bowl was decent. I appreciate the worker who knew what she was doing behind the counter. The cashier was new and had no idea. I took my food outside to eat because it felt kind of stuffy inside. Overall, it was a pleasant experience but I still wouldn't go back without a gift card. read more

Super rude manger behind the counter. I ordered a side of rice and she directed the employee to put it in the small hot sauce container (the one they put the salsa in) At least put it in the cup they offer the guac in? read more

Chipotle Mexican Grill - Mexican Near Me - Los Angeles, California

This is hands down the best chipotle I've ever been to and I will stand by that! It's clean, nice workers and they give GREAT portions. I am moving to a different area and will absolutely be going out of my way to come to this location when I want to get chipotle. I want everyone to know read more

Only 1 person on floor. Place filled up quickly. Took a while to get someone from back. Then no napkins. Had to ask 4 times. Apparently too much to ask and annoyed them. read more

They need new hires at this location. No white rice at 12pm. Girl wrapping my burrito blew it up then just wrapped it with foil and said it was done. You also have to pay for parking at this location. Worst chipotle I've been to read more

Visited Saturday at 7 30pm ish. The guy taking the initial order says they aren't cooking steaks for the night. Given the fact that they close far later, this was just a bit hard to believe. As I'm almost done eating my burrito, I see them carving fresh steak back there. Wtf. Please consider new hires. read more

AC is seemingly never on, it always boiling and this store faces the sun, how do you let this happen?!

They always make our Togo orders quickly and correct. I have only had an order incorrect once and the team at this location made it right! Recommend this location! Only downfall of this location is that parking is often busy and sometimes difficult to find if you are visiting at a busy time of day (weekend or evening) simply due to its proximity to The Grove and The Original Farmers Market! However if you are a tourist to the city this location could be perfect for doing some shopping and site-seeing and getting a quick bite read more

So your card ready is broken, cash only. I get it. But if my bill is $15.43 and I give you $16 cash it's pretty shitty customer service to keep my change and act like I owe you, just because you don't have change in the register. And then your manager says yeah, it's ok to keep it? Wow. There's about 100 other places to eat within walking distance of this location. You got my last lunch order today. read more

My online order was 15 minutes late, so I had to pay $2.50 in parking for the staff's incompetence. I worked at Chipotle for 3 years, I know it doesn't take 15 minutes to make a quesadilla meal. There was literally no one in line but they seemed in no hurry to make the meal that should've been ready before I got there. I arrived 7 minutes after my pickup time. They forgot my chips and guacamole too, and when I mentioned that the girl working there snapped "it's in the bag". No it wasn't, does she think I'm blind? Why else would I say y'all forgot my chips and guacamole? Definitely one of the worst Chipotle's I've been to. At least the meal was decent once I actually got it. read more

The manager there (African American male) is super kind. A polite human being who you can tell cares about people and his job. I only go to this one when on this side of town because of him! His staff has been up and down but when he's there they are on point loving people. Today I tried the BRISKET for the first time and it is very very good. There is a slight sweet flavor and behind it is juicy smokiness flavor. It's really a big hit for me and I'll only be ordering that from now on as long as hey have it. Try this: PLAIN WHITE RICE (double), double BRISKET with light fajitas, sour cream, corn and medium salsa. You won't regret it! Again THE MANAGER of this store is a great person. Full of life, energy and the right amount of care. Just want you all to know how appreciative I am for great services it really makes the difference for ppl to go out their way to return the favor. The way the world should be if you ask me. Let's treat each other right! Honesty always! read more

i liked the food cuz portions were decent and there was nobody here at the time so i enjoyed my meal peacefully service was dope too overall great experience read more

This lady in this picture ruined my whole day vibe for real. Other people were nice. She just needs to hear some words from the management for real. I was carrying my items its just ripped and asked for double bag gave me attitude haha. So weird. I love chipotle btw. read more

Chipotle Mexican Grill - This young Lady needs to fix her attitude, nobody wants get service from here place. So aggressive and rude. - Mexican Near Me - Los Angeles, California

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Went over to get a to-go order I asked for a kids quesadilla with steak. I said it very clearly. Then I asked if y'all could just pick out any drink with the meal and the gal up front said yes. Also ordered a side of guacamole. I wanted black beans to go with the meal, and asked about rice and beans, and the girl making my food said I had to pay extra. I was confused and said I thought it came with the meal. She basically said "well I already made the quesadilla, do you still want the kids meal". I said it was fine, then my quesadilla got folded in half and tossed in a bag. Kinda rude. They messed up and just stared at me like it was my fault. Plenty of other options at the grove, also tons of better locations. They really need to work on customer service. read more

This is one of my favorite chipotles because they are clean, the food is consistently good, and best of all the customer service is great. I would like to specifically thank Jaime the employee because he always goes out of his way to accommodate all my sides and requests. He is always polite to customers and I want to thank him for providing the best service even when the restaurant gets busy. read more

In and Out here... Assembly line crankin' A typical Chipotle here. Good with allergen's as well as notified me of parking validation. Store was clean, and the speed of this Chipotle was really fast. The only reason this missed the 5 stars mark, is that everyone seemed to be more interested in the speed and assembly line here vs being friendly and really appreciating the customer. Would love to have that happiness you get from receiving the business vibe here, but overall great in and out experience. would come back again for sure. read more

I've been a loyal customer of chipotle for years but when I got to this chipotle by the grove I was completely disappointed. I asked for a chicken quesadilla. The girl that was doing my quesadilla didn't know how to do it at all. She tried placing the cheese and then continued to give me a small spoon of chicken. When I asked for a double scoop I was treated as if I couldn't afford it but once they proceeded to give me my second spoon of quesadilla they just gave me half a spoon so the quesadilla was almost empty. Once she proceeded to warm my quesadilla at the end she just warmed it for 5 seconds so it was still cold and soggy. 100% WOULD NOTTT recommend to visit this location. Horrible services. read more

Chipotle Mexican Grill - Wrinkled, Empty and soggy chicken quesadilla. - Mexican Near Me - Los Angeles, California

Rude, Rude, Rude! Sylvy treated me like scum today. And I will not be returning. I sent an email to corporate to handle the matter and hopefully it changes her attitude and how she should treat Paying Customers, and people in general. Also found meat or some hard substance in my guacamole. If you ever worked in a kitchen you know that's considered cross contamination. I'm sure the plant based customers don't want to get sick off Guacamole! read more

Chipotle Mexican Grill - Meat or some hard substance in the guacamole, and no it's not the peel or skin of avocado - Mexican Near Me - Los Angeles, California

Giving this location 3 stars due to my burrito being free because the cashier seemed too stoned to ring it up. The store was filthy and my burrito looked like a baked potato. read more

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Locked doors and lights turned off in the dining area and it's 10:40 AM??? Not sure why but what a let down

$14 for a basic chicken quesadilla really? That's ridiculous id rather starve to be honest.

This was the greatest chipotle I have I've ever had and I have been coming here for 2 1/2 years every single day, and there is never never one bit of chipotle performance is good. I couldn't believe it. I savor it every single bite was less the root beer was impeccable I will never forget July 19 when I came here and it was so good great job team keep it up! WHO IS IN THAT KITCHEN...FEED ME FEED ME FEED MORE. read more

Consistently delicious! I mumbled that to my fiancé when he asked me how my lunch was... That's why I love Chipotle... Regardless of which location you go to, it will ALWAYS taste the way you were hoping, and will always fill you up! My typical order: bowl with lettuce, fajita veggies, double chicken, salsa and a size of guac! So good, so filling, so addictive! This location is insanely clean too by the way, and every time I go, it's never all that busy... I love how you get your food instantaneously because when I go out to eat, I'm typically starving RIGHT THEN AND THERE... I don't want to wait for my food for very long, I want to dig in to cure my hanger IMMEDIATELY! read more

Chipotle Mexican Grill - My usual! Lettuce, Double Chicken, Fajita Vegetables, Pico De Gillo & I got a side of guac! - Mexican Near Me - Los Angeles, California

Okay so I've had chipotle about 300 times in my lifetime. This location is more consistent than the others locally available to me. With all that being said sometimes chipotle tastes amazing and sometimes it's a little lackluster . Today my steak had minimal seasoning, my barbacoa was a bit too tough, Rice was a little dry and my fajitas were a little over cooked. Sometimes this chipotle is great. I just wish chipotle had a little more stricter quality control. read more

Manager Jesse needs to take care of this awful location! First off how hard is it to be nice furthermore no trays how can you not have gray to carry food to table? Then no forks what is that? I asked cashier for fork so I can't eat the expensive food I bought he said after I ring up this guy I'll get fork for guy ordering not even ready to pay disgusting! I paid I'm ready to eat I'm not waiting for a fork then no water at soda fountain omg no trays no forks no one friendly no water absolute nightmare thanks for nothing read more

Would you like SALT with that? What a third rate high-sodium let downer! Pack a gallon water cooler to strap on your back for the next 6 hours as this will leave your mouth saltier than a lox and cornbeef sandwich marinated in pickle juice. AKK! To have to pay extra for chips takes some nerve. For way too many heavy, greasy Ah-murr-i-can no, these are the Real Deal chips only adds insult. They should give you a handful, not charge a buck or more for a grease-stained paper lunch bag filled. That's if they were edible. Speaking of which. the burrito is simply inedible. I had to stop five bites in because the carne was so salty. This happened twice. Ain't happening again, cause they've lost me. The sad thing is, when they catered events I was at, the food was tasty. The guac was great. The various tacos were solid, not salty. I can't believe it's the same company. Oh well. With so many other choices, you've got convenience as the only reason to go. read more