Ordered food on the Chipotle app at 5:30pm. On the Chipotle app, confirmed that the food will be ready at 5:40pm. Got there at 5:45pm, asked for my food, cashier said food will be ready in a few mins, that's no problem. Asked cashier for my drink cup first and sat there quietly. 10 mins has passed by, asked cashier is my food ready yet, cashier apologized and said the food will be ready in few mins. There is barely anyone waiting in line, just a few people. 20 mins has passed by, I asked the cashier again is my food ready, "your food is still not ready yet." Waited another 5 mins and 25 mins has passed by. At this point, requested the cashier to just cancel my food order and give me back my money. Cashier had told me to cancel the food order on the app. I told the cashier why are you guys making me do more work. At this point, I'm already annoyed. Just cancel my order on your end. The kids were waiting at home for their dinner, but they got full from eating Cheerios to suffice their hunger. Some girl next to me also waiting for her food had asked me how long have I been waiting for my food, I said since 5:40pm. She said, "Yikes, my food said it will be ready at 6pm." 5 mins passed by and this girl ends up getting her food before me. After waiting for 25 mins, the cashier goes in the back and shows Chris (the manager) some kind of slip, assuming it's my order. Chris (the manager) is on the tablet at the front register, I asked him, "are you the manager." Chris said, "Yeaaaaaa, I'm the manager, I'm busy right now." The time is currently now 6:10pm, 30 mins has passed by. Waited for another 5-7 mins, and a worker in the back finally brings out my bag of food. I asked the worker to let me speak with the manager Chris in the back. Worker comes back and said manager is busy. I stood there waiting for a few mins. Chris the manager comes out. I showed Chris on my phone that the time is now 6:20pm. I told him I waited 40 mins. I showed Chris the promised time on my bag is 5:40pm. Chris advised me that their computer system was down. If the computer system was down, why was everyone else getting their orders except me. So this makes it okay to have me waiting for 40 mins ? Chris - When the cashier showed you my order slip and told you the customer had been waiting for quite awhile, shouldn't you have told the food prep in the back to stop what they're doing and work on this guys order right away. 15-20 Postmates/UberEats all picked up their food orders. Why am I the only one still waiting for my food. Chris, you suck at your job !!! MANAGEMENT - go find yourself a new manager !! You guys are wasting company money keeping this potato around. This one hides in the back and runs from the problem instead of being the face of the company and resolve situations when they arise. At the end of the day, Chris just wants that "manager" paycheck. HR - go find a new manager preferably someone that has been in a Customer Service role. Someone that knows the difference between sympathy and empathy. I took my food, and emptied 2 buckets of plastic forks into my bag. Chris - have you ever waited 40 minutes for your food ? read more

Chipotle Mexican Grill - Fast Food Near Me - San Francisco, California

This location does not skimp out on portions and it was enough for two meals. Staff was able to provide sides when requested. service was quick and efficient. Well lit space with work area with 2 employees working the line, 1 on register and 1 on grill making sure the meats don't run out. Overall, great value for the food. read more

Chipotle Mexican Grill - Sofritas burrito bowl - Fast Food Near Me - San Francisco, California

Usually I get my Burritos or Nachos from Taqueria Farolito or the Outer Missons. Since I work around the area I thought I give Chipotle a chance. The prices and serving size are about the same or 15$ per burrito, 16$ for super nachos plus taxes. I got a Super burrito with grill chicken, guacamole, pico, white rice, black beans, cheese, sour cream, extra meat, and a side of chips/salsa for later on. The taste is kinda funky to me or strange because am so use to eating from taquerias or the mom and pops stores that my taste buds are kinda Bias. When they didn't have mexican rice, only white and brown rice instead I was puzzled or was already doubting chipotle's recipe. Then I find out the sour scream, queso was kinda bland or needs more flavor. The pico and Verde sauce was kinda funky or "Meh" to me didn't taste anything special or make me jump for joy, Usually the salsa and meat is the best part I like most, but this time I just didn't feel the vibes. Everything was cooked and served right and nothing was missing, yet my belly just didn't have the Munchies or crazy love for Chipotle. Simply the Burritos or food lack taste or didn't have enough spices and ingredients to come back for seconds, Usually when I eat good burritos I pig out, lick the chicken off my fingers and wash it out with a coke. In this case I didn't feel the urge to finish all my food, only ate half and saved the rest for dinner. Overall I think chipotle has a decent recipe, but to someone like me that grew up eating from Mom and pops stores or Taquerias most of his life it's hard to tell which is the best of the best. To me the taquerias have better overall salsa, meat, avocado, beans, prices are the same, portion size is decent, and chips varies sometimes. On the other hand chipotle is a more bland, calorie count, or diet friendly burritos that still have all the carne asada, refried beans, you see in traditional Mexican restaurants, but the taste is too plain and needs alot of extra seasoning, extra ginger, salt and better salsa. I even ask the work crew and they think the chipotle recipe is kinda flavored for guys that want a diet burrito or something that looks and tastes like a real Carne Asada Super Nachos. The staff is friendly and very fast on duty, not a single time I ever had issues ordering in store, uber, or app. Sometimes I have small chats with the crew or they talk to me and it's always fun and very cool the conversations we have. As a fellow food worker we get our downs and lows in life and can be hard to do our jobs Yah not bad but just missing that extra "Wow this is fking Amazing and I need more" or " mi gusto mas Un Súper Burrito y más Carne, más Rojo Sauce Por Favor" Chipotle este buen pero mucho más Ayunos en sabor Amigos! los burritos o los comidas de Chipotle necesito Más mejores de todo read more

Chipotle Mexican Grill - Chicken Burrito and Diet Coke - Fast Food Near Me - San Francisco, California

There were long lines today with the BOGO offer. Staff were quick and efficient and also friendly, despite the long lines. I ordered the steak and beef barbacoa bowl. I also ordered the sour cream on the side which they accommodated without any questions. The food is as expected, freshly made with good quality and healthy ingredients. Both bowls were delicious. This location is not as busy as the other locations which is why I like this branch. Also easy parking at the parking lot. read more

I have visited many Chipotle restaurants, and this was by far the best experience I've ever had. Lawrence was outstanding--friendly, professional, and genuinely attentive from start to finish. He made sure everything was prepared perfectly and created such a positive atmosphere. The entire staff was amazing as well; everyone was welcoming, efficient, and worked together as a great team. It's clear that this location takes pride in customer service. Experiences like this are rare, and I truly appreciate the excellent service from Lawrence and the whole team. Thank you! read more

Ordered via app Too much rice too little sour cream, also the chicken pieces were chopped pretty largely? But that's a minor detail read more

Food is always cold when served up in a bowl or tortilla. They seem to have allot of turnover on staff members. read more

This place is a hit or miss. I do not recommend ordering for pick up. Basically I got a chicken bowl and when I got home I already had a bad feeling that they were gonna skimp me and they did. There was so little sour cream, not that much corn, not that much fajitas, the guac wasn't much either and I had to dig to find the chicken pieces. I honestly don't know why they don't know how to portion everything correctly. It doesn't make sense because I remember walking into the store and before my order was ready I saw that they had a substantial amount of everything. Also I arrived early before my pick up order was ready, there was no line and the guy working could've at least made my order right then and there so I wouldn't have waited. It doesn't take that long to assemble the bowl.....so he told me to wait and i went out to get some air and came back. Tbh it's better to place your orders in person and not do order ahead online for pick up, that way u can at least see how much they put in your bowls. Sigh they need to make things right because I feel like I got ripped off for the small portions that I got. read more

We picked up a chicken burrito to go. It was a good size burrito but wasn't tightly wrapped so some of the filling was falling out when I was eating it. Also, it was dripping down on my napkin on my lap as I was eating it in the car. read more

Chipotle Mexican Grill - Chicken burrito loosely wrapped. Too messy and drippy. - Fast Food Near Me - San Francisco, California

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The portion size at this location is really small for the price. They give plenty of rice, but the amount of chicken or beef is very minimal and feels unbalanced. Even toppings like tomatoes, corn, and lettuce are given in very small portions as well. I really enjoy Chipotle and eat at many different locations, including very busy ones downtown, where the portions are usually generous--sometimes enough for two meals. Unfortunately, this location is very different. Honestly, the portion here does not feel worth the price. I would recommend trying a different location to see the difference. read more

I ordered online on the app for pick up and specifically picked brown rice because of dietary and medical reasons and unfortunately... I received white rice. Couldn't even eat my burrito bowl! Super disappointed because this is my go to chipotle location and the closest one near me. Not sure when I'll dine again because I don't want to be disappointed! Besides this BIG mistake, food was prepared by the time I picked it up and the staff had a smile. I should've checked before I left but honestly I was in a rush! There were a few people dining in and the place seemed clean and quiet for a Monday evening. read more

Chipotle Mexican Grill - My bowl & order (I took out all the toppings because I needed to check the rice) - Fast Food Near Me - San Francisco, California

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This place gets more and more sad. But I was desperate. I do regret spending my money here. I ordered a double meat (beef and chicken) with extra lettuce. It looks like I got 10 pieces of chicken and 10 pieces of beef and a child's handful of lettuce. Save your money, go to the grocery store next door. read more

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I recently visited this Chipotle location for the first time after moving to the neighborhood, mainly because of its convenient location. Unfortunately, my experience on April 3 , 2026 was disappointing. When I arrived, they were completely out of steak, which is one of their main protein options. I asked when it would be available again and was told it would take about 30-45 minutes. That felt like an unreasonable wait, especially for such a core menu item. It seems like better planning could help avoid long gaps when popular items run out. Since I didn't want to wait that long, I ordered chicken instead. The chicken turned out to be dry and overcooked, which was surprising because I've had much better experiences at other Chipotle locations where it's usually flavorful and juicy. Additionally, the portions of salsa were very small. As far as I know, salsa isn't an extra charge, so there didn't seem to be a reason to be so restrictive with it. Overall, the service and operations felt disorganized, and the food quality didn't meet expectations. Based on this visit, I wouldn't recommend this location to others in the neighborhood. The ambiance also felt off compared to other chipotle's I have been to. read more

The Great Chipotle Skimp-Out!!!! One-star. Ordered three burrito bowls for pick-up at the Lakeshore Plaza. When I opened the lids, I was shocked. All three bowls were so incredibly skimpy it felt like a joke. Each bowl was half-empty. This isn't about getting "extra," it's about getting a baseline portion that's worth the price. They were all completely skimped on. Hardly any chicken, a thin layer of rice, barely any toppings. Felt like I was paying for an empty container. I had to search for the steak, which amounted to maybe 10 tiny pieces. Chipotle has completely lost the plot on value. Their portions are a Joke now! read more

This past Saturday May 24, my son and I visited Chipotle at Lakeshore Plaza around 11:20 AM. My son ordered a chicken burrito, while I opted for a chicken bowl. To our surprise, the food tasted slightly different from what we're used to. The chicken wasn't as crunchy as it used to be, but I didn't give it much thought at the time. We continued to enjoy our meals, but later that day, we both started experiencing stomach aches and diarrhea. Considering that this was the only food we had consumed that day, it's quite coincidental that we both fell ill. I'm quite disgusted by this experience and wouldn't be returning to Chipotle anytime soon. read more

The food was way too expensive. One burrito bowl was pushing 30$ and I didn't even get chips. The worst part though was how Massey the place was. There was trash everywhere and my friends cup had guac in it. They need to step up their gam read more

Chipotle Mexican Grill - FORKS AND CUPS AREA - Fast Food Near Me - San Francisco, California

Great service. Fast, efficient, and clean! The manager was friendly and did a great job loading our bowls.

YOOOOO KELLAN IS LOCKED IN!!! love her efficiency, she was multi tasking and being fast A S F. We were shocked at how well she took our order and did everything. Not a single mistake we walked in at 8:30pm left at 8:35pm she was FAST, loved it cause that's all anyone wants!! someone give this woman a RAISE!!! make her employee of the century!!! YESSS KELLANN you did that!! read more

Chipotle Mexican Grill - portions were PERFECT - Fast Food Near Me - San Francisco, California

It seems that the quality of food and service of people working at Chipotle has just completely plummeted. I placed a pick-up order for 11am, excited to be one of the first people to pick-up my food- so it has to be the freshest it can be, right?! WRONG. I was given DAY. OLD. FOOD. My guacamole was COMPLETELY brown and absolutely disgusting. The ingredients in my bowl were also not fresh tasting and incredibly scarce. See photo of the nasty guacamole here. Absolutely dispicable. If I could leave 0 stars I would. *edit* you are unable to reply to comments- but I did contact the support team prior to this review, and all they did was reply saying they are "sorry and would give feedback to the team"- None of which is a resolution for this, which is why I left this review. read more

Chipotle Mexican Grill - Gross brown day-old guacamole - Fast Food Near Me - San Francisco, California

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this place is dirty, the floors were a mess, the tables were not cleaned after customers left, the staff and owner must do better

This is my local chipotle, I go all the time. store is small and usually not too crowded. potentially some management issues, they run out of some ingredients on occasion. the five stars is for the staff! they are always great. the food is always prepared consistently well, they are friendly and fast even during lunch and dinner surges, and are great with in person and online orders. Portion sizes are consistent too, which I cannot say for most chipotle locations! will continue to go here a lot. read more

I'm here at 9.27 pm. As they said they only accept online orders and store close at 10 pm I drive here 15 min. And now they are saying that they don'f accept any online orders too ? Are you kidding me ? read more

The portions have substantially decreased over the past year. The amount of meat they give you can't even feed a toddler. The older Asian guy who's been working there acts like he owns the place. I've learned my lesson and I'm never going back. I can use the money to buy filet mignon at Lucky next door. read more

I agree with what others have said about this particular Chipotle location: there's a miss in terms of quantity, quality, and sometimes even just having all the items in your order there. I would say to go ahead and visit to a neighboring Chipotle instead, like the one in Stonestown. read more

The burrito bowls are delicious. Team members are always friendly. I have always found Chipotle Mexican Grill to be on point with their food. I really appreciate their commitment to freshness, this is one thing that produces delicious meals. Now, it's even easier to order your food. Via Chipotle Mobile App, DoorDash, Postmates, or Uber Eats. If you have one of these apps, log in and select restaurant. Order your food, and go to your designated restaurant to pick up your food. Don't have to time wait in line? Just need to grab a quick bite for lunch? Ordering via: - Chipotle Mobile App - DoorDash - Postmates - Uber Eats Selecting restaurant location and picking up in person has never been easier. Just FYI: Only forks, spoons, and napkins are provided. Yes, cup lids are also provided. I did feel a disappointment when I was told they didn't have any straws. Overall, good experience here. The location can quite busy at some point, so good luck looking for a parking spot. read more

Chipotle Mexican Grill - Fast Food Near Me - San Francisco, California

Food don't need to be pretty to be bomb AF. IYKYK. Chipotle Bowls to Go has always been one of my favorite meal. It's simple, delicious, and inexpensive. I remember eating this every time I had night classes for SFSU extended learning programs at WestField Mall downtown SF. Though a different chipotle store, the food is just as amazing! Chipotle for sure know what's up My Orders: Bowl To Go, half and half rice, each type of beans, half chicken and half sofritas because it's the same price. Get veggies, corn, extra corn (still free), pico, hot sauce, sour cream, and lettuce. That baby was thick AF! Haha, y'all don't even know the stuff Chipotle bowl and I have been through. Thanks for still being delicious and amazing. (No salad on top today because I bought another one for my coworker also). read more

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Given this Chipotle many chances. Every time the rice is raw, portions are off and staff is chaotic. I'd 100% drive to another Chipotle further away than go to this one. read more

I ordered 4 steak protein bowl online. When I came home to have dinner with my family, the 4 steak protein bowls that we ordered had almost no meat and just rice. We paid $75 for pretty much rice only. It looks like they had no steak left and so a scoop of the steak was divided to my 4 steak bowls. It was extremely disappointing and upsetting. Customer be very careful ordering online. This chipotle will cheat and not give meat in your order. Might as well order rice bowl with no meat. read more

ORDER FOR PICKUP. The size of the burrito is questionable. Especially when I copy the order from the chipotle from a previous order at another chipotle nearby. I had better size burrito than this one. Chipotle corp... please look into your branches to see if this is what you want to show everybody you serve. read more

Chipotle Mexican Grill - Burrito should be longer that my hand size - Fast Food Near Me - San Francisco, California

I love the manager here. He is the best - hands down the boss. Would recommend just because of the manager's positive attitude! read more

Chipotle Mexican Grill - Chipotle working hard - Fast Food Near Me - San Francisco, California

If I could leave a 0 star review I would. The picture below is an order I made through the app a few days ago. I was livid when I opened up the burrito bowl as it only had beef, beans and rice. Not all the other condiments that was supposed to be with it. Before I left, I checked to see if I had gotten my guacamole on the side and it wasn't there. Whoever made my order clearly didn't even look at the order details. Hopefully the manager see this and should compensate me for a free bowl for this grave mistake. read more

Chipotle Mexican Grill - Fast Food Near Me - San Francisco, California

Wow, I find it so hard to believe this place has a low rating. I hope I can help flip it. I was in tonight 10 minutes before close and the staff was nothing but nice and the place was not a disaster area. There's still enough and we got extra I want to give a shout out to the staff. read more

Not great :(. I haven't been to a chipotle in YEARS but I had a gift card and decided to give it a try. I got a chicken bowl and geez they really skimp you! I'm not joking I had maybe 6 pieces of chicken in the bowl, maybe 10 pinto beans, and the rest was all sour cream and cheese. I know it's been awhile but I don't remember it being like that. $12ish is what I spent and there's no way that could've been worth more than 60 cents worth of food. I probs wont be coming back anytime soon. The workers were very nice however so there's that! read more

My family and I have been coming to this particular Chipotle for years (each time 3 burrito bowls each). This afternoon, we were served by a shorter Latina girl, VERY unpleasant! We asked for double of certain items because the initial servings were so small (rice, lettuce and corn, etc.) The second scoop consisted of 4 kernels of "extra" corn and a few strands of lettuce. Her attitude was so rude, we were intimated to even ask for more. At the cashier, we heard her even having some disagreement with her co-workers, even the cashier said "sorry for her being such a bitch". Needless to say, I'm at home with 2 VERY tasteless burrito bowls. What a waste of money. Very disappointed!!!!! read more

The most important thing that this restaurant could improve on is the management control. What I mean is that management should check the online orders to see that they are correct. I've ordered twice from this location & both times there was something wrong. read more

Ordered two carne asada bowl's, both asked for extra toppings.... we were given so little toppings it was a joke. We asked for extra, not less. Portions were so small that it was like a child's portion. read more

Chipotle is Chipotle, but I was looking forward to ordering the Lifestyle Bowl but the menu board did not have the listing and the employee there basically told me that whatever they had available could be ordered. I tried to order a rendition of the Lifestyle Bowl, but it was not the same at the end of the day. Also, it looks like the quality of the food hasn't been QAed-some of the lettuce is old and not good to eat while some of the Fajita veggies were too charred to eat, so I had to throw some away. You're better off ordering online if anything. read more

This may be the only location I ever leave 5 stars for, and only because it employs 2 phenomenal people: Shakora and Teven. Every time I stop by (once a week on average, ordering enough to feed a small army), I hold my breath hoping one of them is around. They serve consistent portions, with good ratios of ingredients, and are generally just really lovely people. If chipotle employed and promoted more crew members like them, they'd have a higher rating average than 2 stars. Pro tip (which I thought was common knowledge? But isn't based on these reviews..): don't order online. Don't order for pickup. Just go in. Better to just go in than to order online knowing you're going to hate your order, but paying for it anyway. read more

they never have half of the ingredients and they make you wait around forever if they are making it

Another day with barely any ingredients to make my bowl with... so so disappointing that there is clearly no management running this place. I came a few hours before closing so not sure why they were out of white rice, lettuce, corn, steak, sour cream already... read more