This location is run down and dirty. One person taking orders and not taking them correctly. (Thanks for not getting the wings). I waited in line twice for about a total of 45 minutes during my 2 1/2 hour visit. Waited 5 minutes for the girl taking orders to get the box of apple juice I ordered. I had to ask for someone to refill items at the salad bar. Machines were broken and out of tickets (zero staff checking the floor). One of the soda machines wasn't dispensing soda. Perhaps a new manager is in order. On the plus side, the pizza was hot and actually tasty. Get the stuffed crust. Even thought I did not enjoy my visit, my granddaughter did and that's really all that matters. Too bad Kids Castle closed down or we would be going there instead. Will definitely look for other options or locations in the future. read more

Its been about 15 years since ive last been to Chuckie's, and its still a bit creepy and it kinda sucks...!!! Theres an electronic Chuckie on stage who still sings happy bday, and around walks a live chuckie with his security guard. Wait, what happened to the whole band? now its like a One Rat team. Kinda reminded me how Black Eyed Peas used to be pretty dope, but now its the Will.I.Am show, and how he cant walk anywhere without his little security guard Fergie. But whatever. All that matters is that the staff was cool. My godson Isley (BDay Boy) had an awesome time. Got a crap load of tickets, got sung happy bday too, along with a cake, and a cool chuckie cheese crown. And the best part is as Filipino as we are, one of t6he guys snuck in a tray of Filipino Spaghetti and the staff didnt say crap about it. SCORRRREEEEEEEEEEEEE...!!!!!!!!!! read more

Went to this location in Burbank on Wednesday 11/2/2022 it wasn't too busy at all, there was plenty of staff, not sure what they were doing because the place was a mess!! the only employee I saw doing everything since we arrived was Matt he's amazing!!! he was the only person trying to do the most helping out everywhere... everyone else was just standing around looking clueless.. others were sitting down, I think taking a break maybe. the only reason I'm doing this review is for Matt he deserves recognition, poor guy was practically the only one working & trying to organize & clean.. I was observing everyone & he seemed to be the only employee doing the most.. Thank you Matt for helping us from the beginning, we were a party of 8 + a baby... we really appreciate the work u were doing u don't go unnoticed!! Matt either deserves a raise or a promotion he was everywhere & I mean everywhere he was probably chucky too wish all the other employees there were as nice & hardworking as him!! Because of it I'm only giving 3 stars because everyone else should of been helping out around.. there was even a moment where Matt had an accident where he dropped all the ice on the floor so as he ran to get a sign & a broom to sweep it up, there was other employees just walking over it like if it was nothing.. that's a hazard they could of stood there & waited till he got back with a sign or they could of helped him out just saying... read more

Tucked away in the corner of the shopping center. Staff seemed friendly, games seemed like a good variety. No complaints! read more

Chuck E. Cheese - Pizza Near Me - Burbank, California

Me and my girls went there on a Friday night. First the employees are not very friendly Second the register was not working I had to Wait about 10 to 15 min for girl to figure out how to work the gift card. Then finely she changed the register Third we had to wait one hour for our pizza But I can't say the pizza was ok I don't think I go back there again unless some major changes happens. read more

Don't forgot to go on the website while in line and get your coupons!! No playpen area but lots of games for the kids. Pizza was good

I brought my kids to this place and ordered the pizza which was extremely bad, drenched in oil and we could not eat it. The place is very dirty and smells bad. I used to love their pizza, however, I won't get their food . Obviously it's not a clean place. read more

One cashier on weekends is freakin stupid. It's Saturday for gods sake. Not enough people to help with anything Don't go here read more

Had a good experience here with my lil nephew , good for kids to have some fun , but one thing I didn't like it at all was when I got salad , which I paid for it and doing refilling , the guy for staring as I m doing something wrong , refilled is allowed and he told me don't use your hands which I never did , didn't like customer service , though other staff was helpful but because of this incident might not go back to this location after what happened yesterday :( 3 stars because other staff members were helpful . read more

What a nightmare this place is!!! My daughter wanted to celebrate her birthday there. So I made a reservation online and chose all the food and updated amount of kids before coming. I show up 10 min before my scheduled party time and they tell me that my hostess is not there yet. Someone came to help me but nothing was ready, she started going over the food again even though i told her whatever you see online is correct. They took forever to bring everything out. The whole party was a big mess, disorganized. No one knew anything and they were not cleaning anything up. Total disaster! I do not recommend it for a party. read more

As others have stated before, no employees have walked around to clean up dirty tables. And let me mention that the floor manager tonight, Vanessa, has a sassy attitude! If I'm asking you politely about my order that, mind you, took over an hour, don't respond with a snarky attitude. Thank you for the complimentary wings, but I would have rather had my money back. ‍‍ read more

Great place for the kids to have fun! There aren't a whole lot of games for adults to enjoy (aside from basketball and skee-ball), but it's a decent variety for every age group. Pizza is really good. It's not outstanding, but it tastes a lot better than the delivery chains! read more

Ordered through Grubhub.... and the breadsticks they sent don't look anything like the picture. Food was awful.... not sure why I wanted Chuck E. Cheese but not ordering from here again. read more

Chuck E. Cheese - What the heck is this crap? - Pizza Near Me - Burbank, California

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The staff here is SUPERB. Everyone is so nice, even though there's massive kiddie chaos going on. The amount of calm and collectiveness is beyond anything I could ever comprehend. On top of it all, the bathrooms are clean! The food bar is CLEAN! The parking situation is GREAT! read more

My family and I enjoy every moment here. The service is friendly. Advice them to be a bit more professional but over all they are good. read more

Chuck E. Cheese - Pizza Near Me - Burbank, California

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As far as Chuck E Cheese's go, this one is pretty good once you tune out the kids. I mean, obviously you can't complain about places like this being full of kids. But when you want some cheap entertainment, and cheap edible pizza, this is a good place to go. read more

Chuck E. Cheese - Pizza Near Me - Burbank, California

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Terrible management. Chuck E was only out for 2 minutes and refused to take pictures with the kids. When confronted he just walked away and refused to talk. He claimed he was the "technical manager" but wouldn't try to solve any problems. When brought to the manager's attention, nothing was done. I spent most of our time here arguing about how rude we were being treated. This place is terrible. WAKE UP MANAGEMENT! Definitely will not return to this location. I urge you not to come to this location. You will regret it. read more

I guess in most parts of the United States, it's odd to go to Chuck E Cheese for the first time when you are 25 years old. But, I grew up in Santa Monica and trips to Burbank and Torrance were few and far between. Plus, we had a Shakey's to fulfill all of our pizza and video game needs (and don't forget the mojo potatoes, but only because the name is so fun to say). RIP Shakey's. The pizza at CEC was surprisingly good and with little work online, you can get coupons for token/pizza/soda deals. The beer is pretty cheap too: a large Miller is $4. I must admit that I did feel slightly sketchy drinking a beer and playing skee ball next to toddlers. I agree with Davey G. The sketch machine is definitely the best bang for your token: it prints out a "sketch" (basically a really bad Xerox copy) of you and your friend. If you go later on in the evening, the kids have all pretty much gone home and you can have the run of the place until it closes at 10. --- Take Metro #94, 394, 183 or the Burbank Bus Airport/Emire line. read more

Wow, kids can be evil. I kinda understand why some people don't like them. Ha ha. While we were here today, I watched one kid steal someone else's tokens and another took my kid's ticket right out of the machine in front of us and his dad. Other than some rude ass kids, we had a really good time here. It appeared to be pretty clean, the games were affordable, and most importantly my little man had a blast. I think we've decided to have our little boy's bday party here after today's visit. I'll make sure to write an updated review if we do. ;) read more

We become "Wild life rescuer" kinds are happy. Best what you can get for kids on Saturday night! Little noise but you'll get to use to it. read more

Chuck E. Cheese - Wild life rescuer!!! - Pizza Near Me - Burbank, California

The staff is very unfriendly and the children are disappointed because there are many broken game machines. It is unkind to not fix a broken game machine to a staff member. read more

I just had birthday party on November 2nd for my twins that turned 7. It was my first time having bday party in Chuck e Cheeses and I was very satisfies with them. Our even coordinator Gustavo was AMAZING, he got everything on time and was on top of everything. All my guests loved the food and service. The place was clean and very accommodating staff. I am already planning to have their next year bday in Burbank location again. THANK YOU! read more

Chuck E. Cheese - Pizza Near Me - Burbank, California

I came today ordered exactly at 1:01pm. I waited one damn hour for a large pizza! By the time it was 1:45 I went and asked how long will the pizza take? The lady said that all pizzas take 45mins to about an hour. Are you kidding me? I could of been told this before purchasing the pizza. Not sure if the theory that they recycle their pizza or the staff are too lazy to cook! Last time I will come here. I've come to the laurel canyon one for years!! And I never experienced such a wait like this one in Burbank. I really hope this location closes. read more

Worst customer service ever!! I dont see a point to make this review baecuse I see a lot bad review and me and my family went there recently and I dont see any improvement... plus I had bad experience this past weekend directly with store manager (Vanessa) ......She didnt do anything about my issue to make it better. Never again will come back to this place .....! I think everybody who goes there deserve an excellent service ....but its looks like people there doesnt care about making you feel welcome and enjoyed ur time,starting from their manager.... And Manager need to lead as example. read more

Review in 3-word blurbs. Cardboard pizza dough. One pizza cold. Other, piping hot. Chuck E. Cheese. You're not enthusiastic. Stomp your feet. Ticket girls slow. Unable to add. Even with calculator. Picture sketch machine. Best overall value. Just one token. Skee-ball still popular. Most games busted. Others total rip-off. Four hundred tickets. I got candy. Six fun dips. Avoid full price. Get free coupons. On their website. read more

It has a pretty good set-up for birthday parties. Try your best not to go on a weekend because you'll just be one of many. My sister decided to have my nephew's party the day before Halloween this year which was on a Saturday. At 5pm. He was just 1 out of 10 other kids there who were "special." The drinks, food, & set-up weren't even completely done until around 5:45. But the options they gave my sister were pretty good compared to throwing your own party. The front door is made out to be some sort of exclusive club with a bouncer, black lighting, hand stamps, velvet ropes, & all. I guess they're trying to get kids ready for when they get into the "Hollywood Scene." I don't know why you NEED to be 18 or over to enter on your own.. The pizza was alright, nothing special. I've definitely tasted better. read more

Sassy prayers for Chunk E Cheese...aka Chuck E Cheese. This was quite an adventure after pulling the idea from our date jar...First off, this location is adjacent to a worse for the wear Kmart, so you know you're in for a treat. Honestly, you're probably better off going to Kmart, grabbing a frozen pizza--you'll save a ton of money and a headache in the process. We ordered a medium pizza deal that included a medium one topping "pizza", a few tokens and two soft drink cups for nearly $30. We also decided to order a beer and wine as well as some "appetizers". After waiting for 15 minutes to get up to the counter it was our time to order! On a side note, they were unaware they even sold wine...we had to tell them this and another random employee had to confirm this. We were offered a choice of a "mer-lot" and a lot of other phonetically pronounced options, so naturally we picked the first out of just wanting to keep the line moving. With our order placed we headed to find a seat in anticipation of the star himself--Chuck E. Supposedly he rears his little (or big) rodent head from the kitchen every hour on the half hour...but our watches must have been broken for he did not show up. Being the weekend, there was a bit of a crowd, but no where near a big enough one for the amount of time we waited for our food. This was a blessing though as it gave us time to take it all in and watch the splendor of our surroundings. One big notice was the inconsistencies of the Chuck E. Cheese brand itself. The current incarnation of the mascot is a hopped up, jazercizing mouse of sorts--a far cry from the lovable pudgy crooked smiling rat of the 1980s. Chuck had some work done and it doesn't look good, but that's neither here nor there. Thankfully, our food arrived about 50+ minutes later--by this point we were pretty darn hungry from watching all the kids rolling around on the carpet screaming their heads off, so lunch was a welcome sight...almost. It's never fair to compare the menu photos to the actual product, but in this case it wasn't even close. The appetizer platter seriously had 10 French fries on it--we actually counted. That, plus a few reheated chicken wings, pizza crusts and a surprisingly fresh celery stalk (the least salty and most refreshing offering). Okay, game time now, right? Here. We. Go. Enter into the gauntlet of little sneezy minions running about an arcade of half broken games. One of the skeeball lanes didn't even have any balls to roll...this after paying credits to play. They do have an interesting photo booth of sorts though. It's a photo booth that attempts to "sketch" your likeness. And by likeness we mean what you might look like if a fax machine vomited your photo in low quality black and white. We managed to score a few tickets after a few hours time and decided to cut our losses by heading to the prize counter before handing over another $20. After waiting another 15 minutes to exchange our tickets for pennies on the dollar trinkets, we finally got our chance to shop a confusing storefront of items priced in dollars and ticket prices--but randomly with some items costing dollars and some tickets. Why would anyone expect things to be organized in a national chain operating for over 30 years, right? All in all, what an experience--one you can probably only endure once, so good luck to you. read more

I remember this place when I was a kid. Coming here now with my two daughters really brings back memories. However it's much better today than back then. The exit is secure so kids can't leave. The food is very good. A bit expensive tho when you have to pay $32 for pizza and 4 drinks. But overall kids have an awesome time every time. Very nice staff too. read more

You might ask, why were you in Chuck E Cheese. Answer: God Daughter's birthday party. Chucks Cheese had come along way since my childhood. Chucky comes to you to sing Happy Birthday. The food was pretty average and the kids were running around like normal. My all time favorite has to be Ski Ball so that is a must play when I'm in CEC ! Come for the parties, stay for the ski ball. read more

Terrible service. The person manning the prize counter walked away when there was a line of 20 people waiting. There are not enough employees and they are teens without much supervision. Lots of games broke, not tons for the under 5. Food so-so and slow read more

If I was a kid... 5 Stars for sure! As an adult more like a 3. Pizza tastes like it was microwaved. The best part is knowing how the kids feel when they are there. It is very nostalgic. read more

Chuck E. Cheese - Pizza Near Me - Burbank, California

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Best place for the kids! I don't know is it because of the neighborhood or what but thus place is much better than any other chuck é! Just celebrated my niece's birthday and she was very happy! We got a good service here! read more

Chuck E. Cheese - It's crowded full of kids:) - Pizza Near Me - Burbank, California

Wow. Where to begin. During the covid outbreak I made a huge mistake of deciding to give chuckie cheese pizza and wings a try. First off, I got there and stood in the place for about 10 minutes before one of the employees helped me, even after ringing their bell. An employee saw me several times and ignored me. Finally an employee came up to help me. She gave me my order to go and acted like she was surprised anyone was even going there. I get home. The Pepsi is warm, no ice, and as flat as can be. The pizza literally tasted like recycled cardboard and the wings were these tiny burnt little things. This was such a disaster of a meal. Immediately after my stomach was destroyed. Worst pizza I have ever had. Hands down. read more

I love this Chuck E Cheese. Good area, and clean, and friendly staff. We came here and hosted my sons 5th bday. (We didn't reserve a partY) and there was plenty of tables available to set up. We used coupons and Chucky was there when we sang Happy Birthday. This CeC is my favorite one in the Valley. read more

Great place to take the kids, eat pizza and have them run around and get wore out so they sleep like babies at night :) Pizza is good and cool for kids bday parties! read more

Service sucks!!! Waited in line for 25mins to order, then an hour for our food. Soda machine was broken no one knew had to fix it!! We got the upgraded cups for the kids and one had crust in smelled of beer! The manager bluntly said "Oh" with a shrug of his shoulders! Just rude customer service!! read more

It's good service my kid love the place et list I'll go there every week fun place for kids good food read more

Chuck E. Cheese - Thank you for your service - Pizza Near Me - Burbank, California

So I don't ever remember Chuck E Cheese being this clean or organized. I was impressed -- The staff was extraordinary and were very very helpful. One in particular, KEENAN. ( I may have misspelled his name), but he was VERY kind when I asked him for assistance. Thank you. I have a new found respect for the infamous C 'E C. Thanks! read more

Worst place ever. Takes 2 hours for food. Dirty floor and no trash cans and let people steal cotton candy. read more

Chuck E. Cheese - Pizza Near Me - Burbank, California

Decided to bring my kids to this location instead of the Glendale location. Big mistake!! Employees are very young and not to polite. I ordered my food and took my seat. I waited 2 hours for a pizza and wings. When I walked to the counter to ask what was going on the guy told me he will check. I never saw him again. I waited another 10 minutes and the guy brings me classic wings when it clearly says on the recipe I ordered boneless. To top it off when my wife went to the restroom a female employee bumped into her smelling like she had been smoking weed in there. I was really shocked that she would do such a thing. After all it's a place for kids. read more