Dirty service. People handle cash a and go outside then return to the kitchen without ever washing their hands.

I love their shrimp tacos with extra cabbage. The creamy jalapeño salsa is what keeps me coming back though. I put it on everything at Chuy's. The hostesses are usually very sweet (I wish I could remember the name of the lady who is always so sweet) but the servers vary. Some are great and full of personality and others can't be bothered or totally screw up our orders. While I wouldn't say our orders are usually complicated you might need a paper and pen to get it right due to some allergies and substitutions. Again, nothing crazy but sometimes leaving something off the plate or subbing a side for another one. The food keeps us coming back though even when the service could use a little attention. read more

This is probably my favorite tortilla spot, they are made fresh in the restaurant and are perfect ! The quesadillas are my go to appetizer the chicken is always seasoned perfect . I believe the best thing at Chuys is the "boom boom" sauce that could go on your burrito, enchilada or whatever entree it's a game changer! read more

I have been to Chewy's all over Houston and would give them all 5 stars except for this new one located on 249 and Louetta. It is a new store and until yesterday always had an hour or more wait. So yesterday we went at 3pm. No wait. Not crowded. We were seated with a menu and fork. I had 40 minutes to read over the menu. You can get different versions of a cheese enchilada and a beef taco for $12. Basically there is nothing on the menu less then $10. To be honest I was not impressed. After 40 minutes of no service, no drinks, no chips I walked to the front and asked for a manager. I was told the manager was too busy to talk with me. We left. Juanita's on Louetta better service. Better price and they give you chips and drinks right away. Stay away from this Chewys read more

The atmosphere was festive and the hostess was friendly. It was our first time at this location. The food was horrible and the drinks are overpriced read more

I will never return here again. I was sitting at the table with my two young children. We're a black family. Sitting directly behind me was a white family speaking very loudly and insensitively about politics and loving trump and how regardless of racist and divided the country is. After listening against my will because they were loud as if it's an appropriate restaurant conversation. I turned around and let them know their conversation is inappropriate and insensitive and then after being disrespected I let them have it! Then they say "THIS" is what's wrong with America and I asked her what is THIS but her coward ass foundry answer then said she'd be in the parking lot. Lol (You know she never came) the biggest problem here is that not only did the manager not make them leave as there were several tables of color, but when I got home after leaving a $10 tip on a $30 bill the tip was made to be $20 like this place is a JOKE!!! People don't expect others to stand up for what's right anymore and it shows but they met their damn match. read more

Really enjoyed the food, got a combo fajita chicken and steak and our server was great! Margaritas are delicious as well. Good stuff

Bleh this place doesn't match up to other Chuys. Taste like Los Arcos in Tomball - nasty. Not sure why the food never tastes fresh here like every other Chuys does. Chuys is usually mouthwatering, fresh and keeps you savoring every bite. This one doesn't have that going on at all. This kitchen is a rip-off version of the westheimer road Chuys. It looks the same, but that's it so far. People in this area are used to restaurants cutting the wrong corners like this. Nothing new for a place to try to pull wool over our eyes. Good luck with that. Every other Chuys in Austin and Houston is 10x better than this. All it takes is someone to taste the difference and say WTF - I'm being served dog food with cheese on top!! read more

I don't understand this location and my main complaint is inconsistencies in food quality and quality of service. We have been to this one about ten times since it opened and three of those were knock it out of the park, on point food and server quality. Other times like today my kid looks at me like why do we still come here? Service was poor (waited so long for drinks, to have our order taken, for chips and then they came without the green sauce) and my deluxe enchiladas were perfection but the Mexican rice tonight was mushy and flavorless to go with the overly salted chips. Which I had to ask for refills on. I have had ample time to write this review from my table because we are waiting for the check. It is just frustrating because I know what the full Chuys experience is and when I visit the River Oaks location on Westheimer the food is always on point and so is service. Consistently. I had an issue with one server one time but it was an outlier. Here I feel like its 50 50 everytime and for an area as dense with eateries as this one, I am not sure how much longer I will continue to take this gamble and have it go bad. I just spent 50 dollars and feel like most of it was unearned and we would have done better to just get Whataburger. read more

We found a black/ dark colored press-on nail in our creamy jalapeño to-go dip. I'm disgusted.

Their skeleton team of like 8 workers are truly working their butts off and doing the best they can during all this chaos. I got Togo yesterday and while i did wait a minute for my order, I did not mind because I totally understand their situation right now. Things aren't going to be like normal and that's totally fine! They all still had a smile on their faces and made a few jokes with customers. So, thanks you guys for doing ylls best during all this mess! read more

Love that they built a Chuy's near me. Fast, great service with happy employees. The food is always great.

It's been a while since I've been to Chuy's but last night was a very pleasant experience at the 249 vintage location. House Frozen Margaritas were delicious and of course the chips & salsa were amazing. I had the fish tacos, 5 stars and my wife had the chicken enchiladas, 5 stars. Needless to say I think we found a new spot for Tex-Mex and good margaritas! read more

We just went to this location last night. It was pretty packed when we arrived but were seated immediately. We sat right next to a big party. We thought we'd be there a while before we would get our food because of the busy atmosphere. Not even, we got our food pretty quickly. It was impressive. The best part was our waiter, Jordan. He was the friendliest waiter we've ever had. We really enjoyed having him. He kept up with our table so well even with the massive amount of customers. read more

Been a Chuys fan and customer for 30 years. Been to 9 different locations. By far the best tex mex type food on the planet. I always recommend to any one asking for a good place to eat. To head to Chuys. Nothing beats their food. Ever. Like I said. Been a fan for 30 yrs. read more

THIS PLACE! I was a repeat patron of their Westheimer location and when i saw this festive place open in my area I invited my family out to try it and WORST service and food ever! There was plastic in my cousins stacked enchiladas, we asked the waitress 4xs for refill on sauce, they gave the kid crayons with nothing to draw on, she never refilled our drinks unless someone asked, i ordered Fried fish tacos and received grilled and it has a very pungent fish flavor like the fish was bad and also their tortilla was doughy and powdery on the outside and fell apart as u pick up the food. SHOULD I EVEN KEEP GOING? Oh waitress did apologize about the plastic in food and mentioned a manager coming to speak to her.... that never happened. I suggest avoiding this place! read more

First time in this place, perhaps our last. Chips and salsa was good, although the green creamy one wasn't our favorite. We ordered fajitas combo chicken and steak. Steak was good but chicken was tasteless. The grilled veggies were undercooked. In summary, there are better places to get fajitas. The competition is fierce and chuys is not marking high in our score table. read more

It's Chuy's y'all. What is there to complain about? I've always had pleasant experiences here. They've got cheap (and real good) Tex-Mex with tasty drinks, nice staff, and a super chill atmosphere. As long as you take the right people and right attitude with you, I'm more than sure you'll have a good time! read more

Bethany was awesome. She took care of my table tonight 12 people and she handled it with ease. Great food and good environment. We are from New Orleans in town for the weekend great food. Taco Salad, Chuychanga, fajitas are also rolling. Ask for Bethany she's awesome!!!! read more

The food and service was great. We had a table of 8 and the service was really great about splitting the check. Food was as expected. We got on the wait list from the YELP app which made our wait to be seated much less. Will definitely get in line on the app thru YELP again. This location is always busy! read more

My favorite!! Jalapeño Ranch and chicka chicka boom boom enchiladas taste like LOVE! Good job Chuy's!!

I want to start off by saying I love chuys and have been eating at their establishment for years. I always get the green chile chicken enchiladas and its delicious! However, my 2 star review is for the terrible service I received when I was there. I visited chuys on a Wednesday night during their happy hour with 3 of my friends. It was my first time trying their happy hour and I wanted to know more about the nacho cart, our server was not thrilled and did a horrible job at explaining the process to us with no enthusiasm. When we arrived at the nacho cart, there was no cheese left and barely any meat. I'm not sure why chuys would advertise "the nacho cart" if there is nothing in there. When we ordered the margarita drinks, we got carded (which is normal for us and something I don't mind), however our server carded us twice and even got her manager involved. I never been to any establishment where the manager had to get involved when carding people. It was embarrassing and other tables were staring at us at this point. I never been so mortified at a restaurant in my life. If you enjoyed being talked down on by a waitress and having management come to your table, then please visit this location. If not you're probably better off somewhere else. read more

Hello Chuy's in the Vintage, just wanted to let you know that Judith took care of our catering order!!! She brought and set up a Nacho Bar. Everything was absolutely delicious!!! We've been ordering all our catering orders with Judith since 2019 and she is absolutely AMAZING!!! From all of us at AEI, Thank You so much for the wonderful hospitality!!! read more

This Chuy's location is horrible. Drive the extra few minutes to the woodlands. The service is very slow. They don't know how to make the boom boom sauce. They brought it out saying the boom boom sauce is not spicy but cheesy. Half our tables food came out and we had to wait 10 min for the other half. After waiting all this time not all of the food was even hot. I asked the waiter why the boom boom sauce tasted like velveeta and she goes that's how it's suppose to taste. One of us ordered a lemonade. It was half way gone and the server filled it up with water. We then went into the bathrooms and there was no toilet paper in any of the stalls or paper towels. We spent 2 1/2 hours for dinner tonight and walked away very disappointed. I have been to 5 other Chuy's locations with amazing food and service. I was very upset this location did not meet the standard. read more

Where is Bethany??? She is our favorite bartender and one of the reasons we frequent this location twice per week. In addition to the delicious lime margaritas and quesadillas we look forward to seeing her each time. Bring Bethany back por favor!!! read more

Worst experience I have ever had at a Chuys Restaurant. First after waiting 45 minutes to be seated the waiter dropped my drink and salsa on me and my purse. They cleaned it up quickly but the service just got worse from there. We waited another 45 minutes for our food which was wrong and cold. I wanted to send it back but I had waited long enough. I then got my check and was shocked that there wasn't even a discount after my drink and salsa was dumped on me. But we had been there for over 2 hours already. I just wanted to get home a d change out of my wet clothes. I don't think I will be back, and Chuys was one of my favorite restaurants. read more

The restaurant was awesome the drinks and food was as expected from Chuy's. We really enjoyed our waiter Ruben he was absolutely awesome. I work in very positive and professional environment with great and very successful individuals. The only reason why I'm giving this location a low rating is because I felt the owner/restaurant manager some bald guy was making it feel like he was running a prison giving his brown nose employees which was only a few the same authority. read more

Service good, food good. If you go at happy hour free queso bar. Ive been working my way through the menu. Fish tacos..fried or grilled good. Enchiladas good. Taco soup good. Chuychanga fn good. The relleno, enchilada is my favorite. If you are super hungry get the Elvis Memorial combo. If you've never been...the creamy jalepeno dip so fn good! You will dream about it. ENJOY. read more

Nothing to write home about. Just your normal everyday TexMex. I've visited this particular location twice and the service was not that great. I think I actually tipped both waiters 10% instead of my usual 15%+. That's how lack luster it was and how ignored I felt. Both times. The atmosphere was nice with and interesting decor. I'd probably go again if my children insist. It was their decision to go, not mine. It's definitely way better than McDonald's. read more

Great Tex Mex! Good fajitas, margaritas and queso! We love the new one on Highway 249

First time here, very disappointed. Seating did not take long due to getting on the waiting list through yelp. We were seated, but took about 10 minutes before our waiter came to ask us for our drinks. Getting our drinks took another 10 minutes. We placed our order after getting our drinks and it took 40 minutes to get our food. Service was bad and it seemed like everyone sitting in our section was disappointed and dissatisfied. Food took too long, waiter hardly showed up to the table, and food was cold when we received it. We will never be back. read more

Always love me some Chuy's. Went during happy hour and ended up next to the nacho car which was convenient. It seemed to be out of food pretty frequently but it was busy so understandable. The waitress was nice and somewhat attentive. They just need to update the menus. We ordered the Grand pa's brew which should have been $11. We were charged $13.50 and it was just a regular Chuy's brew anyway. We tried to have it fixed but to no avail. read more

Ate at this location with my friends. Drink was good but food was bad. Ordered taco shrimps and taco fish. Taco bread were too thick. Shrimp and fish were salty. Other Chuy's locations are better. Still not high quality Mexican food but better. read more

Fantastic food. Great service. Had a party of 25 sitting on the patio this evening and everything was great. Omar was excellent. He provided great service always with a smile and was great with the team. Thank you for a great dinner experience read more

I hate chain restaurants! This is another example of such addition to the palette of Tex Mex places that nobody needed. Unfortunately I was suckered into going with an out of town friends. First we could not be seated.... not because there were no tables available, but because there were not enough servers we were informed. Meanwhile, I observed two servers chitchatting in the bar area. Upon being seated, no drink menu - yet we are being asked for our beverage order. Next we ordered guacamole.... big mistake. Practically flavorless plus a tiny portion boosted by a hefty bed of lettuce. The Baja tacos I ordered were forgettable except for the lingering flavor overused oil for my two thin pieces of fish. In the process we had to ask for napkins three times. I'll leave it at that. If you have no other choice of restaurant- fine... but we are in Houston where you can find a nice family owned Tex-Mex joint at every other street corner. Hence I suggest to avoid this chain and drive another block to a better option. read more

It was bad...The first time we went was new years day. Our waitress, though pregnant, was the best part about the whole experience. She was super attentive and everything . The issue lies in her chuychanga (the main reason we come). It was completely covered in sauce too cover up that it was burnt to a crisp... They removed her meal from the ticket and offered to make her a new one, which she declined. The second time we came out was the redemption time but it was worse. She ordered her fave the chuychanga with fajita beef and I got the Elvis, no chicken. We got our food pretty quickly and there was another issue... She cuts into her food and it's chicken... No biggie , well just tell the waitress and that'll be that... By now our section is almost emptied out but other customer's around us waiters kept popping back in to check on them... After five minutes pass she says or waitress must've taken a smoke break. At that moment I started the stopwatch on my phone. It reached 10:26 and then our waitress finally comes back and sees two full plates of food and asks do we want to go plates, we declined. She's upset because she really likes chuychangas but this location just left us weary of Chuys. We drove to pappasitos and just got fajitas there. read more

Chuy's - Free chips - Tex-Mex Near Me - Houston, Texas

Our server was not the best and not very attentive and the food was boring and bland. This was the second time here and it was a second chance. Won't be going here again read more

The service here absolutely sucks! The food isn't all that great either because both myself and my wife digestive issues a few hours later. The only good thing I can say about this restaurant is the fact that one of the bartenders is by far the coolest bartender I have ever met in my life! If he doesn't know how to make a drink he will Google it and then make it for you. The waitressing staff really need to get a handle on how to treat their customers especially if they want a freakin' tip. I am absolutely appalled, and I will never ever be returning. read more

We've been waiting for this location to open for months. Chuy's is our favorite Mexican food restaurant, and we've been going to the different locations since we moved to Houston 10 years ago. Every location we've visited has been excellent and this one is no exception. I'm a guacamole expert, with special needs, since I can't handle spicy foods. There's has been just right every time. I know that I can trust their other selections as well. I love enchiladas, but couldn't find a sauce that I could eat...until I tried their deluxe tomatillo sauce. I have to eat at a Chuy's restaurant or I risk getting sores in my mouth and on my tongue. I know that I'm going to get good service at Chuy's. The wait staff is all very friendly and helpful. They are prompt in taking your order and in delivering your drink and food. I've only had trouble with one employee in the ten years I've been eating at their locations. I spoke with the manager about how she brought out the wrong food and then argued that she was right, using a sarcastic tone of voice and snide comments. He apologized on her behalf, and then gave us our food for free. I was surprised by the low number of stars I've seen on other reviews. This location is very busy, and is always crowded. But that's the because it's new. If you want to eat quickly, go somewhere else. If you want excellent food and service, trust that you'll get both at every Chuy's location. And the latest member of the Chuy's chain is no exception. Give it a try! read more

Great food!!! Long wait, but sooooo worth it!! Upon checking in and getting on the waiting list, Charli offered to take our order in advance so we could just hand it to our waiter/ waitress. That really sped things up for us and was just amazing customer service! Our waitress, Robin was so friendly, fun and professional! She and Charli continued to check on us regularly, refilled our drinks on time and was just absolutely wonderful. The food was very good and very filling! We will definitely be back!! Thank you for a wonderful experience!! read more