Excellent customer service! I am in the restaurant industry and I greatly appreciate employees who go above and beyond for customers. Plus they have the best BBQ in Charlotte ! I will definitely be a recurring customer read more

Food is always good and they have a ton of sauces to choose from. Very clean and the employees are kind. Make sure you go early in the day if you want burnt ends because they sell out pretty quick. read more

Best BBQ in clt. By far. I've tried a lot different BBQ places and this one is the best. Few different locations to choose from. They are very consistent. I'd suggest the Sausage, Brisket and the Ribs. Sides: fries, beans, collards, and green beans are all great. Texas toast is superb. The Mac and Cheese isn't that great tho. read more

Today was the first time I came to this restaurant. I have always driven past it and wanted to go, it always had a good amount of cars in the parking lot, so I thought it was popular. I went around 1 PM and saw the board to download the app to get $5.00 off, which was nice. The parking lot was full, but only a couple of people inside... I went with someone else and we got the Judge's Sampler and 2 drinks, it was $30 for it with our $5 coupon. The food was ok... nothing spectacular. The meats were honestly dry. They have a whole bunch of bbq sauce you can choose from, and they were all very good. They also have plates by the silverware because the food comes on a tray, the plates were dirty and the silverware was also dirty. The customer service was horrible, I have worked in food before and I know it can be stressful so you try to make it a fun environment with co-workers, but they were slow and the cashier lady was rude... She kept talking to her friend, kept telling her friend to "smell her shirt because it smelled so good" while I was trying to order, I had to repeat my order 3 times because she was busy talking to her friend. The cashier didn't even say hello or thank you. She also had talked about how she was sick, which I understand, we are all human and get sick, but please don't tell me you are sick and then you touch the tray of food I am about to eat... I will possibly come back in the future, but I have definitely had a lot better food and customer service. The sweet tea was very good and good mac n cheese. read more

Excellent food and service!!!! They even offer you samples before you order!! I had the pulled pork BBQ with collard greens and corn pudding. As a Southern girl, it was as good as it could possibly get! My family is making this our go-to restaurant after church!!! read more

Not really impressed. Service was good. Pulled pork a little dry, and served pretty much luke warm to cold. Ordered fried okra as a side, under cooked, but they made a new batch for me when I brought it to their attention. read more

We tried City Barbeque for the first time yesterday and were thrilled with everything that we tried. We both had the pulled pork sandwich, which is piled high with meat. I ordered mine with cole slaw on top. Sides are separate, and they had a seasonal item of sweet potato casserole, which was probably the best I've ever had. Hushpuppies, baked beans with brisket, and mac & cheese rounded out the side selections. The cashier offered to let us sample any of the menu items in making our selections which was very nice and helpful. Later during the meal, they came around and offered samples of their banana pudding, which was incredible. If we had saved any room for dessert, we would have ordered following the sample. The manager also gave us a piece of their chocolate cake since we were gathered to celebrate my wife's birthday, and it was outstanding the next day. The sweet tea and lemonade are excellent; no Coca-Cola products unfortunately. They have more sauce choices than any BBQ restaurant I have ever been to. I preferred the original over the Bourbon and Spicy versions I tried. Definitely appeared to have something for everyone's taste. Two sandwiches, four sides, and two drinks came out to $26. We will definitely be back soon! read more

Great place and food just a bit pricey. I thought for the price of the sandwich it came with at least 1 side. Service was awesome though.

I have visited here twice. The first visit the food was really good. I'm a big fan of BBQ and I'm glad this is close by to where I live. The 2nd visit was not as good. The food was served hot but everything was very salty. The French fries and baked beans had way too much salt. The prices are pretty high as well in relation to the portion sizes. I would have given 4 stars but the combination of the sodium content and prices were a bit disappointing. read more

Oh my gosh I have been driving by this place for over a year and just stopped. The service was nice, we got $5 right away for downloading the app, there was a special on ribs, and we got our food so quick. AND OMG THE FOOD. First off there are drool worthy sauces to put on your food. I ordered the ribs, mac, and green beans. They were so tasty! In fact the best I've had in a while. Especially for this price. We will definitely be back! read more

First visit to this restaurant. Looked over past reviews and food sounded delicious. Just craved having ribs. Ordered pork plate for my wife and slab of ribs with multiple sides as well as dessert. When I was called to the pick up area the girl was packing up the order. No ribs. She questioned the people cooking and they had to go back and look over the order. They went to their storage areas. No ribs. Went to other storage area. No ribs. Went into back. No ribs. Hey...we're sorry. Ran out of ribs. Choose something else I'm told. Looking over I see orders coming out for people coming in AFTER me. Couple of racks of ribs going out on their trays. I looked back over the other reviews. Looks more like the rule rather than the exception running out of ribs. It was explained to me as well as in the other review they don't want to have left over food. Then again at 6:00 PM and the dinner crowd is coming in you want to have a substantial amount of food ready to serve. I can understand if it's close to closing time running out or supplier runs out. Not having it ready and serving later arriving customers very poor form and customer service. Was so angry by the service I took the food for my wife but lost my appetite for dinner. Told I needed to come back sometime and try the ribs. Lol...are you going to have any to serve? Other review even called in and told come and get them only to find out there were none. Very disappointing all around. To all I would be careful going in with a desire for any particular food. You may be surprised that it won't be available when you get there. read more

We usually get barbecue from a local place but heard good things about this joint. We were sadly disappointed. Nice place, kinda self service, but clean and friendly. Unfortunately the food is not what expected. Very small bbq portions, but large sides. We had creamy slaw, vinegar slaw, Mac and cheese, hush puppies and of course bbq. The food was ok but pricey. We would not drive out of our way again for it. On the plus side the hush puppies were good . Sorry but we made be spoiled with a private place vs. a chain. read more

We ate there three weeks after they opened on a Sunday around 11:20am. They were training a cashier and she was nice but struggling, the line grew behind us. They have the brisket on the table behind the cashier line and it sat there while we waited. My brisket was warm at best. My fries were cold. I took them back up and the replaced them. Flavor of brisket was good, but couldn't get beyond temperature of food and service. read more

I just went to Sparks by Design. Catered dinner was great!!! They are great and BBQ was great!!!

Don't go to late they ran out of pork, but made it right with Chocolate Cake!!The brisket was really good! The ribs were my favorite with "bama sauce" The service was fantastic! I'm glad we have City Bar-B-Que in the neighborhood read more

I have been here three times now and all have been good experiences. The food is good and it all seems slightly overpriced just a little bit. But one of the new up-and-coming chains I think. They do have a nice patio! Will be back. read more

We tried the judges sampler and found everything to be very good. Would definitely recommend the chicken, brisket, and pulled pork. For sides, we tried to corn pudding and mac & cheese. Very good! The ribs were OK, but I have found the ribs at Sonny's and R&R to be much better. read more

Food was good! Most of the side options contain beef or pork, which is expected but doesn't wok for me. Fast and friendly service.

Food was cold when first brought out. We were missing many things we ordered. Service was terrible.

As soon as we got in line we noticed they were sold out of pulled pork, no big deal. We ordered and waited not that long only to have all our food served cold, missing items we ordered, out of sweet tea, out of Texas toast served with the meals. Would not recommend this to anyone. read more

Customer service was excellent when the restaurant first opened. The last few times we visited it has been horrible. The food is consistent and good bbq but the service has made us reluctant to return. The last few times I've ordered pickup there has been something missing from my order and I've had to wait around longer than usual. The last time we visited was a Friday around 7 and we had placed a takeout order. When my husband arrived to pick up he said the employees were fighting and yelling at each other in front of everyone and they were basically out of meat. We already paid on the app so he said for them to refund the order since we obviously weren't getting any food. My husbands fault for not waiting but they basically did not process the refund and we had to call back and talk to another manager to get it refunded. We are very understanding people and know that sometimes in service things will happen like running out of meat, but how you handle the situation is important and it was handled poorly. Customers are not interested in hearing a bunch of excuses, just be professional and apologetic and handle the situation appropriately and quickly. read more

City Barbeque has consistently, excellent beef brisket. It is always moist, which is hard to find. Their service is excellent and they treat their customers like family. I have made them a regular destination for brisket. Their banana pudding is the best I have had from any restaurant. I highly recommend City Barbeque. read more

I saw this place being built when I was over across the street at Tony's Pizza so I decided to come try it out once it was completed. I had lunch with 7 friends the other day and all agreed the Food was Top of the line! If you order the Regular Lunch you'll get a ton of food so much that I took it home for another meal. The selection of choices are plentiful and the people working there were very nice and friendly, the building is New and nicely done with plenty of outdoor seating, it will be great in the summer. The only "gripe" we had was the noise level was pretty loud but then again it was Packed @ lunch so if you prefer quiet, eat outside. If you want a smaller portion for about $8 then order the Special between 11-3p and you'll be content. Do yourself a favor and check them out, you'll enjoy it. read more

Our first visit was wonderful! Love the atmosphere and it's decorations are really cute. The food was delicious and the portions were very large. The staff was very accommodating and friendly. We will be back! read more

The judges sampler a massive amount of food -- the ribs fall off the bone!! And I love the brushfire BBQ sauce!!

BBQ pig good portion size. Nice variety of sauces from western NC to Eastern NC.Baked beans leaves something to be desired for. Greens good with Brisket chunks included. Order the Banana Pudding highly recommend.Wish they had table side wait staff standing in line to wait for your name to be called is not fun. Staff is fairly new but very present. Interior and exterior seating, under cover and uncovered seating is available. read more

I was very disappointed with my first visit to this restaurant. It's over-priced and you definitely don't get your money's worth. I had a half cup of barbeque with literally 2 tablespoons of tasteless slaw on the side. The best part of my meal was a piece of chocolate cake I tried. It's a total disservice to charge the public outrageous prices for small drops of food. I will continue to eat barbeque at Shane's Rib Shack..the food is so much better and u get plenty. read more

The BBQ is fantastic! My only issue is I ordered a two meat platter through Door Dash and I only received one 2oz container of Sauce! I would think for the price I paid a few more sauce portions could be included! I ended up making more sauce to enjoy the juicy and tender brisket and pulled pork. read more

Everything was delicious! I had the lunch size pulled pork (and added swine wine - an eastern style bbq sauce with some heat), fried okra, and collards. I've been 3x and each time it's been great with stellar service. read more

Went in to the Matthew's location today to pre order my super bowl order. David, the GM, took my extensive list, entered entire order while carrying on a full conversation. Read back order perfectly and all with a smile. Ordered salad and chicken tenders for lunch, perfect...as usual! Thanks David read more

Food was awesome and friendly staff! They aim to please! Brisket, green beans, collards and hush puppies were all delicious!

Ok...third time trying it. Food OK, but very understaffed at the registers during lunch hour. Annoying. Bad energy there. Won't be back.

Just tried this place had the sampler and the pulled pork was amazing! Brisket was great but not the best I've ever had. Chicken was perfect. Basically you can't go wrong with anything you pick. But what blew me away was the service, Charlie checked on us multiple times to make sure we were satisfied and had plenty of food. read more

I'm thrilled to have this location open as it is extremely close to us. City BBQ has some of the best sides in Charlotte. In the past, I've gone to the Ballantyne location. They have a lunch special during the week - I didn't see this available at the Matthews location but maybe it wasn't posted as I went on the weekend. I've tried the pulled rib meat, pulled pork, and pulled chicken. I don't care for the pulled chicken as it doesn't have a lot of flavor. Pulled pork is good. I really like the pulled rib meat ( again available at Ballantyne for lunch special but I did not see this on the menu at this location). The mac & cheese is okay. If you're only going to get one side then get the corn pudding - it's awesome and everyone I have been with agrees. The fries are hand cut and really great as well. I've only had the banana pudding for dessert and it's worth a try. I think I will try the peach cobbler next time. Great addition to the Matthews area! read more

Food was delivered fast and hot. I had everything I needed and was as ordered. Food is absolutely delicious and will be ordering here again. Deliver guy was very hospitable. read more

My order was wrong and the girl argued with me about it. That's a bad way to get things started. It was also packed to go and by the time that got that straightened out it was all pretty cold. Ribs were really good, meaty with a good rub, but being cold blew it. Pulled pork was very tasty on its own and not fatty. My favorite thing was ironically the chicken fingers. Nicely fried, great flavor. French fries and okra were very good too but stone cold. That just doesn't work. Collards were undercooked and awful. Green beans are the southern mushy style. Nice selection of sauces. Wish I could tell you about the hush puppies but none for us. The dining room was pretty dirty. Busy Saturday night needs someone in the dining room on clean up duty. Glad to see another restaurant on the Monroe corridor. read more

I'm not a big bbq fan since most of the food is too heavy, but I really liked the pork better here than any other bbq places I've had. I don't like the cornbread. It's too plain & dry. They need some real corn pieces in it. read more

Over priced for the portion. I ordered the sampler platter for 2, well it was portioned for 1. Had a lot of fat in the brisket, one "slice" hiding crumbles of meat and fat. The chicken was pink, tough. Pulled pork was fair, I've had better. The gumbo tasted like I was eating gravy with chunks of meat in it. This is fastfood chain bbq. Honestly I only liked the sauces. If you want real bbq go to Midwood. read more

Super sweet staff and the best dishes, ever!! Especially banana pudding

Great BBQ. Great portions. I got two meats. Brisket and sausage. Lean brisket. No fat. Best I've had in Charlotte. Transplant Texan. Sausage was ery good s well. Big sides. My daughter got pulled pork sandwich. Big portion and delicious. We will definitely go back. Reasonable prices as well. read more