I used Yelp Assistant to find this place, which was so helpful because I wanted somewhere that…read morecould fix my brake pads for a good price and were trustworthy. All the other places were super expensive and when I messaged this spot, they answered right away and gave their prices and were very honest, which is something I was looking for. When I got there, I dropped off my car and it was super easy. You just have to fill out the sheet and he was even kind enough to also add on the oil change that I wanted even though they were pretty busy. It took just a few hours and I came back to pick it up and the cost was so much better than if I went anywhere else just to do one of those things. I will definitely be back. This will probably be my go to spot for forgetting my car fixed!

Raymond made everything so easy, from beginning to end. Scheduled 30K service and they took care of…read moreeverything, even something I broke! Definitely recommend!

Honest, hardworking, friendly, knowledgeable, considerate, & concise! Just a few words to describe…read moreThomas Hoover! It is fantastic knowing that you can take your vehicle to a mechanic and know that you will not be steered incorrectly! I have been coming to Hoover Automotive for several years, and what keeps me returning are that fair prices on parts/labor, the rapport that Thomas builds with his customers, the time-efficient/quality mechanics, the courteous updates given throughout each servicing, & the level of professionalism that all companies should keep in mind when winning over customers' loyalty! Keep up the outstanding work!

Never have I seen such a high-caliber group as the one at Hoover Automotive. Each and every…read moremechanic, including the owner and the Service Manager, excels at knowledge, service, honesty, and expertise when it comes to repair work, custom work, and customer communications. The respect and kindness they show is equaled by the "Can-Do" trust they command. I was lucky enough to find them about 4 years ago, and I won't have my truck worked on by anyone else. They have all the professional assets my Dealer had, yet the non-corporate attitude. You can reason with them, explain details and expect them to really listen (and understand). They are serious about the business and it shows. Often I will wait for my vehicle while maintenance or repairs are being done and I have a first-hand view of how they handle customers, delivery personnel, difficult situations, etc. Every customer seems like they must be a good friend or a family member. That's how I felt from the beginning and I see now that it's not I am not really that special - it's the team who is special. These guys are responsible. Questions or follow-up concerns are addressed immediately - They will give you their attention and they will make sure you drive away as a completely satisfied customer. There is no doubt you will be very impressed. You get more than what you pay for here.

Steve and the guys at Transmission Hero are terrific! He…read moresaved me big $$! I took my 2018 Chevy Silverado there to get a transmission fluid service done because I had the "Chevy Shakes", and I wanted to see if that would help. There were codes on my code-reader that didn't make any sense, along with the "Random Misfires" code. I was fully expecting the verdict would wind up being that I'd need a new 6L80 transmission (or engine problems). But Steve's integrity came out right away. Steve said we should not do a fluid change until we first do diagnostics and see the whole picture. He's a talker... and very dogmatic, so be patient and listen to him... he definitely has tons of experience in this. He explained to me that many Chevy/GMC 5.3L V-8 engines have Active Fuel Management (AFM), and that the AFM programming in the Engine Control Module (ECM) and the over-complicated programming in the Transmission ECM (TECM) can cause the Torque Converter to lock & unlock too much; there's too much "noise". The shifting from V-8 to 4-cylinder (and back), changing speeds, braking, all cause constant Torque Converter "chatter", and I could definitely feel it. It was shakin' & shuddering! So they first ran diagnostics, and very importantly, live diagnostics while driving it so they could see the converter chattering, engine misfires, live data, etc. He told me there's likely "nothing wrong with your transmission", but we need to quiet the noise. He proposed an AFM Delete. Not the cheap little thing you get on Amazon, mind you (those don't work well), he was able to re-flash the ECM & TECM to remove the AFM programming, improve the transmission function, and also we went with new plugs, coils, and wires; BAM! No more shimmy, shimmy, cocoa-pop! NO codes on the OBD-II Scanner/Code reader! Now I have one smooth running pick'em up truck with an engine that's a full-time V-8, not dropping cylinders due to AFM. And... not sure why, but over the 2 weeks since we got this great resolution, it's getting better fuel mileage too! What I thought was going to be a very expensive problem, Transmission Hero got me out the door for a fraction of the expected costs. Thanks Steve.

Great quality service!! Owner keeps it honest and upfront with you. Not out to take advantage cause…read morethey see you in need of a repair. I highly recommend. By the time I was done with my car, felt like I was around family there.

Did a great job on my 2500 4x4. I use it for tow multiple trailers and ASE rebuilt my transmission…read moreclose to 10 years ago and still going strong

DO NOT USE THIS COMPANY! ZERO Rating. I am in the process of filing fraud and theft charges…read moreagainst this company. I have already made a consumer complaint with the FL Dept of Agriculture and Consumer Services as well. These people took a $900 deposit, kept our vehicle for 3 weeks, did nothing on my vehicle, and now will not refund our $900. The continued to give excuses daily for reasons as to why the work was not done. Claimed they ordered the part but it never came. Claimed they are still waiting on a refund for the part they never got, yet could not show any proof of having ordered the part. Actually told me they did not have my money to give me because they used it to move their shop. After getting my car back with nothing having been done, they continued to give excuses daily as to why they still had not refunded my money.

I was referred to Gary by another local business who could not diagnose an issue I was having with…read moremy 2004 F-150. I left the competitor and dropped it off with Gary. In less than a week - I had a diagnosis as well as a few different options ahead of me. Gary explained in great detail the pro's and con's of the options provided and even made a recommendation. I opted to replace with a re-manufactured engine (that came with a 3 yr/100,000 mile warranty). Carmen - who was an angel to work with throughout the entire process - quoted me a time frame of less than a week from the day they take delivery of the engine. Less than week later (including a holiday) - I get a call to come pick my truck up it was fixed. I get there - my truck runs better than it did the day I picked it up from the dealership. Gary must have spent a good 45 minutes talking me through all of the things he noticed, his extensive testing, explanation of next steps to break the engine in, the free oil change they threw in, etc. I go back into the office and Carmen had everything lined up and stepped me through all of the paperwork that came with my new engine as well as guided me through the steps to get the warranty registered to me. She even told me to call them if I notice anything crazy with my truck and they would have me towed in at their expense - just to be safe!!! It is a pity that I am leaving the area - just when I found "The last mechanic I will ever need...". I highly recommend Gary's Car Craft - you will not be disappointed!

Gary's has already screwed two of my best friends. They both went in with small engine problems and…read morethe both wound up getting screwed for over $6500 for the one car and $850 for the 2nd car. The last car a BMW came in for oil drain pan seal replacement that cost $5000 and when he received the car back the brake lights were not working. Now how does that happen! Gary said he did not do that, so my friend left it with him again and one month later he says it is fixed but it was not two months after that he says it is fixed and wanted to charge him another $850!!! After calling bullshit on that he lowered the bill to $450. This is a pattern with this business they start with the original problem and then other things pop up making that bill larger and larger. Do not take your car to Gary's Car Craft.

I hate getting anything done with my car because I feel like as soon as I walk into someplace, they…read moreknow how little I know about cars. After a particularly bad experience at the Tires Plus on Fleming Island, I was hesitant to try another location but I had a $25 voucher and needed an oil change. I wish I knew the name of the man who helped me but I'm willing to bet he is the only Australian (or was he from New Zealand? oops!) working in the store. I had used their online appointment making program (which is great) so when I came in he went over what I was in for. When I showed him that I had a voucher because of a previous experience he asked if he could ask what had happened for me to end up with it. I told him the short version and even though it didn't even happen at this store, he seemed genuinely apologetic. The store has a tv and small waiting area and the oil change was quick and painless. I had a backup light out but figured they would charge some insane amount to fix it. It turned out to be something like $7 to fix so I had them do it. I didn't feel like I was being pushed to buy products or services I didn't need. A surprisingly great experience!

I went to this tire shop this morning to have a nail removed from one of my tires. I had been here…read morepreviously for the same issue and had a good experience, which is why I chose to return. The first gentleman I spoke with was polite and helpful. After my car was taken to the back, another employee called me to the counter and explained that the tire could not be patched and would need to be replaced. I was okay with that. While he was giving me a quote, I was trying to reach my husband, who was in a work meeting across town, to make sure he agreed with purchasing a new tire. Since I couldn't get ahold of him right away, I told the employee to go ahead and order the tire. A few moments later, I was able to speak with my husband, and he decided not to move forward with purchasing the tire. I immediately let the employee know and asked him to cancel the order and put my spare tire on instead. At that point, his attitude changed noticeably. He became irritated and repeatedly said, "This is what your wife told me to do," to my husband over the phone, as though he was unwilling to respect our decision to cancel the order. I understand it may have been frustrating to cancel after initially agreeing, but I had not paid for anything, and I informed him as soon as we made our decision. He then told me I would have to wait while my spare tire was installed, which I completely understood. However, when my car was finally ready, he called me to the counter, tossed my keys and paperwork toward me without acknowledging me, and said nothing else. I had to ask, "Am I good to go?" before he simply replied, "Yep." No explanation was given about the work that had been completed or anything I should know before leaving when the paperwork clearly stated an inspection of some sort had been done. While I appreciate the helpfulness of the first employee, the second employee's behavior left a very negative impression. I understand that plans sometimes change, but customers should still be treated with professionalism and respect. We have since scheduled an appointment with Discount Tire where the same tire is cheaper and the customer service is leaps and bounds better.

We had my mother's car towed to Duval County Transmission and Auto based on it's location and a…read morereference from AAA. I'm so glad we did. They were prompt in their assessment of the vehicle, kept us informed throughout the process, and did quality work. They've been honest, respectful and very kind throughout the process. We hope to have smooth driving for a long time now, but if not, they'll be who we return to. Special shout out to Candance for for help and kindness in helping with a tricky situation!

Sadly, had a very bad experience here. Brought my vintage Toyota Dolphin here to get a new engine…read moreinstalled, it ended up costing $10,000. At the end of all that, I drove it about 500 miles and it started running progressively rougher and rougher until it couldn't be driven at all. I had a warranty on the engine but the shop said they would not refund me for any of the labor (which was most of the $10,000 price tag) even if the truck doesn't run at all. The next shop I was at said word for word "the people who installed this engine did some shady things." Beware