I bought my car from Ali Maloky. He is the best! Would highly recommend this dealership. They got me a good price and a great APR. He made sure to answer all of my questions in a timely manner. read more

I just picked up a 2017 Silver Honda Civic from Concord Honda last weekend and Mike was my sales guy. He knows his stuff inside out and provided an awesome deal and delivered excellent customer service. This was my 2nd vehicle purchased from him. I also have a Honda Pilot purchased many years ago. I would highly recommend him to anyone who's looking for a great deal on a Honda! read more

Since writing this review I've had a nice conversation with Lisa from Concord Honda. She agreed that I did not receive the service I should have and that some of the things that were said made her "cringe." I appreciate somebody is paying attention, I just hope they take my honest feedback and use it as a lesson learned and train their employees to not chase the commission but to provide quality customer service. I hope that they train their people better and other customers have a more positive experience than I did. read more

I would like to give these 5 stars for this Concord Honda dealer especially for Chris Zacharakis who helped me when I was purchasing my car. I had several phone calls with Chris before I came to the dealer and my experience there was totally awesome! (It's not a bullshit), he is really helpful and obviously he is also really kind as well. If you're looking for a car at Concord Honda, don't forget to find Chris and I guarantee you won't regret it because he'll give you the best of the best price among the others. You have my words. PS: I ended up with driving my silver 2014 Honda Accord LX. I was walking to come to the dealer for about 1.6 miles. read more

Concord Honda - Chris Zacharakis is the best guy in Concord Honda. If you really want to buy a car from there, find Chris! - Auto Repair Near Me - Concord, California

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Went looking for a car today for my granddaughter. Checked out used cars and new cars at several dealerships. Ended up at concord honda due to a friends recommendations. Told to ask for Ali. Could not have been happier. I've bought more than 30 new vehicles and was very impressed with Ali and concord Honda. I know its a real pain to buy a new car, as sales personnel can be kind of pushy, but I found just the opposite with Ali. Was treated with respect and was listened to. Could not have had a better experience. If you're looking at buying a car from a dealership, do yourself a favor and see Ali. There's no pressure and would definitely return read more

Alfonzo sold me a beautiful 2014 CRV...knocked money off the price and hooked me up big time!!!! Would recommend him to my friends and family!!!! Took care of all my needs!!!! read more

Cristina was very helpful and knowledgeable! She always gets back to me right now! She made our car buying experience very quick and easy! I'll definitely recommend her to anyone who is looking for a car! read more

We purchased a 2011 Elantra from them and the experience was great. They are organized and helpful and every question was answered. They would not allow me to put a deposit down, so I had to take off of work and drive up there ASAP, but other than that it went well. read more

I was helped by Kristen. She was cheerful, energetic, and very knowledgeable. She went an extra mile by washing the car and put it under the sun so I can see the metallic color clearly. I appreciate her attention to details: Had the alarm installed, thoroughly cleaned and detailed the car and filled up the gas tank before I picked up the car. She is a wonderful sales person and can also speak several (four+?) languages. Ricky, the manager, was friendly and straight forward. I am also pleasantly surprise to see Concord Honda has such a big nice lobby. Thank you Concord Honda for the great experience from beginning to end. Especially, thank you Kristen C. for making car buying process delightful. read more

I agree wholeheartedly with the review submitted 6/10/2107. I was spending near $30K. The sales manager was very rude and unforgiving. I was trading a '09 Mercedes-Benz SL550R literally maxed out w/M-B options. KBB rated this M-B in this condition @ $28,901 (Trade in to a Dealer). I, out of curiosity stepped it down to the next lower level and it came in @ $27,536. The lowest step I would not consider was (KBB) $25,007, $4K below what the vehicle was truly rated by KBB. The sales manager saw $25,007 and wouldn't even look at the other figures. He blatantly refused to 'bargain in good faith'. I may consult an attorney, but will certainly complain to California Dept of Consumer Affairs, et al, and social media, Senior Citizen resources, etc, etc, etc. I am going to hammer them with bad publicity a/o reviews. read more

I own 3 older ( 2007 is the newest) Hondas and have been coming to Concord Honda for service for quite some time. I trust this dealership and would not go anywhere else. Wassif Is our go to advisor and he is wonderful!! Always gets us in .. advises us realistically for the age of our cars. Highly recommend concord Honda!! Sheri of Concord Ca. read more

If I could give a 10+ star rating I would. I first met Kristen (sales) and Roy (sales manager) last year in July. Kristen is by far the most amazing sales person I have ever met. She works with you with patience and no pressure. Since I've met her she's now sold me 4 cars. Just this past January she sold my mom(with no credit) a 2012 Honda Civic. Unfortunately she got t-boned and car was totaled. My mom stressed and not prepared now had to get another car with little money to give down. Since Kristen offered the loan gap on previous car my mom saved from having to pay almost $3000 out of pocket due to value of the car. I contacted Kristen on Friday via text and told her the situation. Being the amazing person she is her and her sales manager Roy were able to get my mom a brand new 2016 Honda Civic EX. Something that my mom never expected or thought could happen. There is no place I would rather go or work with besides Kristen and Roy, they are the best. If you're looking to purchase a car and think it can't happen, try Concord Honda. I guarantee you that you won't be disappointed. Kristen and Roy will be there to help you every step of the way. read more

Concord Honda - Thank you Kristen and Roy at Concord Honda. Made my moms dream come true - Auto Repair Near Me - Concord, California

If I could give 0 stars I defiantly would. At concord Honda I had the most unprofessional experience ever. Firstly my boyfriend and I come in looking to purchase a midsize suv preferably used, I am greeted by a salesman "Mo", makes very little conversation and gets straight to the point, run our credit and see what we get. We eventually decided on a 2007 Honda Pilot! A little old but spacious as I have young children. We go inside, fill out forms, they run my credit OVER 12 TIMES!! Leave us sitting at the table for more then half an hour without so much as a "this is what we're doing sorry about the wait" type of deal, I let the salesman know I am a bit pressed for time as I need to go to work, and he tells me he will call me the following morning so I can come in with my down payment. Perfect right? Except the fact I get no call, I decide to drive 45 minutes away from where I live to see what's going on. Upon getting to the dealership i ask for "Mo" and am told to have a seat he's on a test drive, OK understandable. As I'm waiting finally he arrives surprised to see me, he tells me he was just going to call (sure..) he needs an additional thousand as I planned on giving three thousand to finance a 7 thousand dollar car, anyways I agreed. I was told the car was being detailed while we finalized our paperwork. After waiting over an hour with no explanation I am told "OOPS THE CAR WAS SOLD, GOODBYE" I didn't get a " BUT I HAVE THESE OTHER CARS YOU MIGHT BE INTERESTED IN" or a "SORRY YOU HAD TO DRIVE OUT HERE" NOTHING!! Not a supervisor in sight to apologize for my inconvenience or my now 12 derogatory remarks on my credit from being ran so many times for no apparent reason as they were tried over and over at the same bank. I am outraged at the customer service I received and lack of consideration. I have yet to receive even a phone call of an apology. I WILL BE CONTACTING CORPORATE read more

Last week our Honda Odyssey suffered a massive mechanical failure. The van is our family car, and this was an unexpected blow, especially when we had it towed in for diagnostics and received an estimate: The transmission was shot and a few other things were looking iffy, too. My wife and I were devastated because we could not afford the repairs and felt terrible that it looked like we were going to lose our staple vehicle. Concord Honda offered to purchase our broken Odyssey, and we investigated the possibility of using that sum as a down payment on a newer Odyssey. After assessing our finances, we found we could not afford the interest such a loan would have required. We had to break the news to our children that we'd be losing the family car and would have to "make do" the best we could, and they were really upset. Behind the scenes, service specialist Jerry Long, who I have known for some years, was working above and beyond the call of duty with Honda to see whether something more could be done. To our surprise, Jerry managed to find a way to cut our repair estimate in half, and while still a substantial sum, it was a price we could just meet. In short, if not for Jerry and his efforts, we would have lost our vehicle and been in a really tight spot! I've seen Jerry "go the distance" for me in the past, but this was truly remarkable: He literally saved our family van for us. If not for his efforts and Honda's generous cooperation, we would now be limping the best we could until who-knows-when. THAT is service at its finest, and one more reason we have been loyal Concord Honda customers since 1995, for all of our vehicles, both new and used. read more

There is no better car dealer in the East Bay than these guys. Ken Suel worked his magic again and made us happy customers once more. 5 stars because the timing was much better. Also Jacob Azevedo in Finances made everything super convenient for us. Jacob and Ken are the winning combination. Can't recommend them enough. THANK YOU GUYS! read more

I Went to buy a car for my mom recently in concord and was having trouble getting a good deal at every dealership I visited. Came by the honda dealership and the moment I walked in and was greeted a immediately by Ali. I told him my issue with all the other dealerships I had been to that day. I am one of the most pickiest people when it comes down to shopping for a new used car, they didn't have what I wanted, but Ali searched all the other dealers they work with and got me exactly what I was looking for and brought the car the same day. This is my first time going car shopping and not being harassed into buying something I didn't want! If it wasn't for the sales manager Zee and Ali I wouldn't have gotten a great deal and wouldn't be driving a nice car!!! Very friendly, professional and efficient!! read more

I have been in the market looking to downsize my SUV to a sedan and have been to many dealerships but to no avail. I felt like I was being swindled and my gut feeling told me to just wait until I was fully comfortable. While getting my routine service on my SUV the staff member, turned friend recommended I meet with Cristina Sanchez at the Concord Honda location. I called Cristina and told her that I have already seen the type of car I wanted and color but other dealerships weren't meeting my interest and finance needs. I also had some financial hiccups that were being used against me even though they were long time ago during a divorce and I have since had no issues. Cristina asked me for the standard information to pull my credit and called me back in 20 minutes. She reviewed the options she came up with step by step with me and told me what she could do. Not only did she meet my expectations she exceeded them and I was dumbfounded wondering why other dealerships were able to do the same thing. Immediately after work I finally went into the Concord location to go over the details and discuss financing with Frank Bogut. He was already briefed on my prior problems I had with other dealerships by Cristina and his first statement to me was that he was going to make this easy. He explained in full detail the things he was able to do and discounts he was able to provide to meet my financial needs. He wasn't going to try to force me to do something I wasn't comfortable with or try to make me purchase something that wasn't a significant necessity. Even while I was working with Frank, Cristina kept checking in to make sure I was okay and things were going smoothly. I felt so comfortable and sure that I was about to make the right decision. End result is that I am now driving a Silver 2014 Honda Accord with a warranty and GAP insurance under better terms than I envisioned when I was looking for a sedan. I would highly recommend not only the Cristina and Frank team at Concord Honda. I implore you to use them. If honesty, integrity and finding a car under the terms YOU want, you can't go wrong. read more

This review is for service department. I have been using Concord Honda service for that past 13 years for more than 6 cars. I have had my challenge a but keep coming back because of two people. Wasif the service advisor and Chris the service manager. However after today I am fleeting on whether or not to come back. The reason for my change of heart is the fact that hey hang the express service logo which I m told by American Honda means that a dealership is committing to a no appointment line for certain services. This morning I pulled in to expressservice line and was told that hey have moved to an appointment only system. And they would need to keep the car all day. I just feel that now that they have moved they have just become to big to provide the service they once provided. The fancy new building comes with a price. Unfortunately that cost hurts longtime customers who have come to depend on the a-list treatment we have received over the years. read more

It is clear that this Honda dealership is the best one around the county. My family had already purchased a new car from here in 2013 so when I started my search for a new car I never considered it would be a Honda. Naturally I thought I'd go with the new Corolla sport since I had Toyota for my first car but when I saw the 2015 Honda civic coupe I changed my mind right away. What made it even better was that Ali the manager of the dealership helped me with manageable payments by finding me a deal that worked well with my budget. All in all this dealership really helps out its customers. I strongly recommend this place for a new or used car. read more

New Car Purchase - June 27 2015. Just drive home a new Accord. The stuff are great, the purchase experience was painless. This is my second time here, the first time was in company for my friend. IF YOU WANT TO BUY A HONDA, THIS IS THE RIGHT PLACE. My sales is Chris Zacharakis, Both me and my friend bought a Accord from him, he is like the best! When you come by make sure to ask for him. The best thing of him is, you can just call him to ask for the price and he will tell you the quote of the lowest price, this is all done via phone. If you like the price, that will be your price, no joke, no superficial phone price to get you to the dealer. After that just make an appointment with him, sign some paper and pay. SUPER EASY! Again, look for Chris Zacharakis!! read more

Almost purchased a 2016 Honda Pilot EX-L AWD but found a better deal somewhere else. It's up-front pricing, meaning they won't negotiate much. They may be able tomorrow in a few extras on the car. I like how their new cars has no accessories added to them, so their prices stay low. I've been to other dealerships and they add accessories to their new cars and jack up the price of the vehicle. read more

I have to say Ricky in Honda service department in concord was professional and courteous. He went above and beyond to make sure I was taken care of. Honda is lucky to have him. read more

Best place to buy a vehicle without hassle you would get from other dealers. My granddaughter drove over 50 miles to purchase her Accord here last Sunday. Very impressed with Ali handling the deal. read more

The service folks are great. Open to options and provide great discounts. Rodger, the service guy is AWSOME!

Worst car buying experience ever. I have purchased several Honda's over the years, and this experience left me feeling like once I got out of the lot with my new car, they could care less. The only reason that I went to this specific dealership was that they are the COSTCO program dealer. I decided to attempt the Costco program because I thought it would stream line the process of buying a new car - it wasn't stream line at all - in fact, to actually purchase the vehicle took over 6 hours. Nor did this dealer follow the protocol that Costco had explained to me prior to the purchase process. The thing that really upsets me is that the day after I made my purchase, I received a phone call from the GM's office stating that I was on the "potential" buyers list and they wanted to review the incentives to get me in to buy the car. I was confused, and explained to them that I had purchased the vehicle the evening prior; but then I inquired what those incentives were. And they would not tell me, and basically hung up on me. I have tried to call the GM, with no response. I have sent three emails - no response. So, not only did they not follow the Costco protocol; they made the car buying experience long and tiring; then after the sale, they insulted me by calling me and "teasing" me that there could have been a better deal, and then when I tried to contact them, they hid - did not return my calls or emails. If you want any degree of customer service or buyer satisfaction, stay far away from Concord Honda. read more

I have taken my car here quite a few times for service. Usually it is a great experience, but this last time the encounter I had with the girl named Jacque at the cashier counter that was strange and she was quite rude and condescending, not only to me but was very sour towards other co-workers in front of myself and the other customers. Attitude in general was stank. Honestly I keep coming back here because the people are awesome, but I wont continue to come if I get stuck dealing with her. Really ruined my day read more

Great service. Came to look at cars and left with a 2019 honda civic sport. Answered all my questions and gave us a great deal. Thank you to Simon for selling us the car and Thank you to April for helping us financing the car. read more

Want to buy a Honda car? Don't go to Concord Honda! Here's the thing. We were all set to buy one, and a friend referred us here as he got a CRV Touring recently. However, the agent who served him was no longer there but another person approached us, the GM Jack himself. When we told him that we were thinking of a blue or red CRV EX, with a budget of $400 for monthly payment, he immediately discouraged us by saying that those colors are not available anywhere else and for our budget the CRV LX will do. He told us to test drive one and instructed an agent to help us but when we were taken to the new car, its air con didn't work, so the man serving us had to find another car and it took him so long that we decided to leave and go to another dealership. At Winter Honda we were served by Mathew Curren who asked our preferences and budget, then took our current car insurance and drivers' license, left us awhile then back with good news, we were approved at 7.99 APR, and monthly of $439, but he will still work to lower it. Left again, then back with the news that our APR was now down to 6.99. However, to lower it further we had to wait for their finance manager to work on it. And when he did, lo and behold, our APR was now 3.59, and monthly payment of $409. Meanwhile, the time is now past closing time but both Matthew and the FM were still working to finish everything, signing of papers and familiarizing us with the new blue CRV EX which we drove home that night, July 15, 2017!! Hey Jack, you might lose more customers with that kind of attitude, trying to push your big LX inventory on potential buyers! read more

Reading through the negative reviews, it's clear that Concord Honda has a pattern of highly deceptive sales practices. Just like MANY others on this site, I was interested in a specific used vehicle that they were advertising. I emailed and asked for the vehicle by VIN #. Their reply said that yes, the vehicle was available and waiting for me to test drive the next day. When I arrived the following afternoon, lo and behold, the vehicle had been "loaned out by the service department." The sales person was incredulous about it: "I have no idea why they would do such a thing because it's a great car with low miles!" She acted like the service guys were idiots -- these are her colleagues. Also, I don't care, I just want to drive the damn car. Of course after driving so far, I wanted to test drive this model of car. They *only* had a newer, more $$ model for me to test drive. They told me the car I was test driving had a navigation system -- it did not. I wasn't interested in the car I test drove, I was interested in the car I saw advertised. As I was leaving, the used car sales manager came after me and told me he had a GREAT deal on a 2018 vehicle (2 years newer than what I was looking for) and $4k more than the car that I came in to test drive. So yeah, I just walked away, still looking for a car to buy, thinking the nerve of these idiots to scam people like this... What's baffling to me is that I have $30k to spend on a car today and I'm not going to because IT FEELS SO SCAMMY doing business with them. Concord Honda, if you read their replies to negative ads, has a canned response that is basically "We'd love a chance to earn your business again. Call us...!" Yeah, no. Just stop sucking. read more

Great experience and the company conducted business in an honorable way. Something lost in many businesses. Our rep was Simon and he is who you want to ask for when you go there. He was knowledgeable and approachable. He listened to our needs and there was never any pressure. The finance piece was also easy though it always takes longer than you think. Overall a very good experience. This is the only Honda dealership I would recommend. read more

Poor customer service. Brought our Honda in for a simple oil change and it took 25 minutes before anyone would even approach my husband to ask if he had been helped. He was then passed off to someone else and 30 minutes later nothing had been done. Finally just got up and left. We have never had this type of experience at any other Honda we've visited. read more

My experience every time I visit this dealer has been very negative. I had to make multiple appointments for recalls (which are not the clients fault) and each time I had to wait nearly any hour in line before someone came to assist me. The person who finally assisted us did not apologize for having us wait almost an hour when we had an appointment. The appointments are a joke because they check people in the order you came seems like. When I left the dealer and they said they would call me when my car was ready. They called once to sell me more products, for which I said yes to some of it. Later they called again but I wasn't able to pick up. I called back and the lady I spoke to was extremely rude because I didn't know the name of the person that assisted me and blamed for having to go out of her way and ask around who had helped me. It isn't my fault they don't have an effective management system. Although I was upset about having to wait so long I never acted rude to anyone who assisted me. The customer service person said the man who assisted us called me and left a name with his extension which wasn't true, and blamed my phone for not getting the voicemail. In addition, the lady I talked to also hanged up on me before I was done talking. I'm glad this bad experience happened today because I was planning to buy a new car from them in the next few weeks. I will no longer ever do business with them and I will urge all my friends and family to do business elsewhere, Walnut Creek isn't that far. read more

If you're looking for a car and a no pressure/no hassle process, look no further than Concord Honda. They have a very curious team. Go in and ask for Karim Tabellout. He will give you time, go over all your questions, and fight to get you on or around the price you want. He did an amazing job getting me into the car I wanted (at a great price) within a few hours time. I drove up all the way from Gilroy because they had the best deal in the Bay. My overall experience was excellent and would definitely recommend the team at Concord Honda. I give both Karim (Sales) and Zuhair (Finance) 5- stars all the way! read more

This is the second car we've purchased from Concord Honda and the person to ask for is Chris Zacharakis. Chris is professional, not pushy at all, very thorough. Very straightforward, smooth transaction. Thank you for such a positive car buying experience! read more

I came in because my 2014 Civic was leaking oil. They did a great job of getting me in promptly after Walnut Creek Honda told me I couldn't get an appointment for 4 days for my "fluid leak". The service writer was professional in assessing my car and I quickly got a shuttle home. Overall my experience with Concord Honda was great up until I received the call back from the service writer explaining what my car needed. In addition to the oil filter that was leaking, I needed an array of other things including brake fluid, new windshield wipers, tires, etc. That is all fine and good, except that the service writer (Chris G) decided to use a very specific metaphor when explaining the cost of the dealerships tires. He said to me that the dealership didn't stock cheaper brands of tires so they may appear more expensive than others and that it was like "if you bought a Louis Vuitton in California, it would be the same price as if you bought it in Florida." I've never experienced what others have called "mansplaining" but unfortunately now can say that I've experienced that level of condescension. I'm very disappointed that Concord Honda feeds into the stereotype that women can not feel comfortable bringing in their car to a service center without being ripped off or talked down to. read more

Well, it really depends on who you get to help you. After our first person rushed us (reason for the 4 stars), we asked to start over with another person and got Prab (5 stars). He was awesome. Patient, helpful, knowledgable, kind, and wanted us to be happy. We came out with exactly what we wanted! Also a shout out to Juanito, the finance guy. read more

If you're looking for a great experience buying a car go see Kareem. He's honest, fair and knowledgeable. He was a pleasure to work with. In fact, since the dealership is corporate owned and answers to shareholder's it seems more straightforward all together. read more

My experience with Concord Honda dealership was extremely nice. They were very friendly and helpful. Absolutely 'no-pressure' during the whole process of purchase. We live in bay area, and my wife contacted the dealership over email/phone, and we drove 60 miles to pick up the vehicle. As the color we wanted, was not available, the sales person [Ali] arranged it from another dealership. Price was better than the best offered price in any of the bay area dealership, for the same make/model/trim. I am enjoying my 2009 Honda Pilot EXL with RES [Dark Cherry Ext / Beige Leather Int.], with no problem so far. They even took our picture with the car, and will send us calender with the picture. Finance manager [Zuheir] was also a amazing persion. Ali and Zuheir remained in delaership till late in night on Sunday, and finished our paperwork, so that we can drive the vehicle home. No pressure at all, for buying any extra accessories or warranties or paint protection, etc. This is my 3rd new car purchase in last 9 years, and I was never so satisfied. I would strongly recommend this dealership [Concord Honda] to any one; and specially to get in touch with Ali [Sales] and Zuheir [Finance] if you are ineterested in purchasing Honda in Northern California. By the way, they and Stevens Creek Honda are under same management. So if you have any problem with the vehicle, you can drive it to Stevens Creek Honda and get same level of service [if you live in bay area, CA] read more

Everybody at Concord Honda has ALWAYS been so kind and good and efficient to both me and my husband. NEVER have we had a negative experience at either buying cars, repairs, etc. They are all so friendly and professional read more

Review for service department: This afternoon i was driving on the freeway when my tire popped, i pulled over knowing nothing about tires, or how to change/put a spare on. Since i bought my honda from Concord honda i decided to call them, I was connected to the service department to a man named Peter, he was very friendly and very helpful. He offered to meet me at my location which he did himself, then proceeced to put a spare on my car and followed me to Concord Honda where they fixed the tire for me at no charge. The service was extremely fast. i am very pleased with there service, peter seemed to be very well educated on the tire i would recommend anyone to take their car there to get serviced, especially to Peter read more