Poor communication and bad communication. Juan will respond when he feels like it's necessary, not the customer. There's no special attention required so don't be condescending because you're wrong in your approach, but communication for better customer service is important whether Juan believes so or not. Bad communication is there are discrepancies in what you say and what you actually do. "I'll check in it and call you back" with no call back is bad communication. Terrible experience. Never again. People please read reviews and read that they are consistently poor in communication. read more

I wanna say thank you for cricket party services and his whole team for my sons toy story theme first birthday party. I had an idea I wanted and they met and went beyond my expectations. I did not expect any of this. They were on time and kept me up to date with their plans And ideas. I have booked them more than once and I will keep it like that. Thank you @crickeypartyservices for making my imaginations come to life. read more

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I really can't rave about this place enough. They took care of my 30th birthday party back in October. We initially just planned on renting chairs, tables and a bounce house from them for my outdoor party but then it started to rain on the day of...I was devastated. I thought I was going to have to cancel our event. But then I got a call that morning from Cricket to let us know of our options. They managed to get a few tents for us and ended up saving our party. I can't thank them enough. The event was a total success! They're also more affordable than most other party rental places. They'll work with you and make sure you're 100% satisfied. read more

We used Cricket Party Service for my daughter's 10th birthday and a recent Beach theme party at our school's Summer camp. I couldn't find any other place with reasonable prices that had everything we needed for our events. They are very reliable and respond to messages very quickly! Their accommodating services were very helpful when a bouncy house I needed wasn't available. We will definitely continue to use their service for our next coming events! read more

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Thank you for making my day so special! The tent looked spectacular and the backdrop too!! Easy business , good communication and caring from Juan! Will do business again for sure! read more

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If you're too busy to take on an order. Just say so. Don't arrange to do a walk through at the venue and just never show up. Then ghost our messages. Very unprofessional. read more

My GO TO for party services!!! thank you Juan and Julio for the fast and friendly service! I would highly recommend to any friends / family members for any party needs read more

Cricket Party Services - Candy bar - Party Equipment Rentals Near Me - Alhambra, California

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Great timely quote response and good prices. Great availability on short notice and fast set up. Will definitely use their services again and recommend them. read more

Mediocre experience with Juan and Cricket Party Services. 1) The original white folding chairs that were quoted by Juan for $1.25 in the original proposal were not available, but he offered the more expensive white resin chairs for $3. Given that I felt this was a bit of a bait and switch, I asked for a lower price as a concession. Juan did not provide this, and stated via text: "We like to take care of our chairs very much, by cleaning them as needed and like to give quality product to our clients.... " I considered that, and believed him. However, when the chairs and tables showed up on the day of our party, many of them were dusty and were clearly not cleaned properly prior to dropoff. 2) The dropoff was scheduled and confirmed the the day before for an 11am deliver. However, they arrived at 8:30am. Given that we were hosting this at a family members house, this caused a logistical problem on our side that was not expected. When I expressed to Juan that I was not happy about the situation, rather than rectifying the situation, he stated that an 11am delivery time means that it can be dropped off prior to 11am. If that is the case, this should have been communicated to me the day before when I confirmed with Juan, not after the fact. To top this all off, Juan condescendingly stated that I was the first customer to express unhappiness with an early drop off... You may be right about that Juan, but it will be the last time I work with you.... *crickets chirping* read more

This party service was amazing I got a jumper, tables and chairs from them for my daughter's birthday. They delivered everything to me and made sure it was all sanitized and they are very quick to answer any questions you might have. I believe it's a family business witch I think is awesome each member of the family I talked to was nothing but funny and polite would definitely recommend and I'll definitely use them again. read more

Cricket Party Services - Jumper - Party Equipment Rentals Near Me - Alhambra, California

Prices are good, but you get some poorly maintained stuff (it was rusted) and they are almost never on time.

Juan was great, very responsive and was able to get things set up for me very quickly for a last minute booking. We rented a jumper with tables and chairs for my sons bday party. When the weather kept climbing Juan offered us the water slide jumper for no additional cost and it was a huge hit for the kids!! A pleasure to work with, delivery and pick up was a breeze. Highly recommend this company! read more

Cricket Party Services - Party Equipment Rentals Near Me - Alhambra, California

I would highly recommend using this company. I rented a few cocktail tables and chairs, a heating lamp (which included a full propane tank) along with the linen for my daughters 21st birthday party. After receiving a few quotes from other rental companies, I found that Crickets prices were far more reasonable than most. Even their delivery fee was affordable. Some rental companies wanted to charge just as much for the delivery fee itself than what the total equipment fee was, insane. Juan with Cricket, kept in constant contact and responded to my questions in a timely manner. Delivery was on time as expected and the staff was friendly & professional. Thank you Cricket, we are satisfied with your service & equipment. We will definitely be using your services in the future. read more

Cricket Party Services - Cocktail tables & chairs with black linen table covers. The table & chairs were set up by the company, minus the decorations that was us :). - Party Equipment Rentals Near Me - Alhambra, California

Used Cricket Party Services to transform my backyard into a wedding venue. These guys were awesome. They came to check out the space, give their advice/suggestions then sent me a quote. Once we decided exactly what we wanted they came back out to take measurements and get all the details they needed. Set up was the day before then they returned the day of to make it tidy. We rented: 3 tents, lighting, tables, chairs, linens, and draping to cover walls to give it a real venue feel. Pictures don't do it justice read more

Cricket Party Services - Before Cricket - Party Equipment Rentals Near Me - Alhambra, California

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Timely and great value! Always punctual!! I use them for all of my party needs, especially heir jumpers for my grandchildren!! read more

Cricket Party Services - Jumper - Party Equipment Rentals Near Me - Alhambra, California

Very very very great service. They arrived on time and my son loved the jumpy house. the whole process was quick and easy and very transparent which I appreciated. I highly recommend this company for your next party! read more

Was soo happy with them ! I would use them again in a second ! They responded to my email quickly and were great at set up and cleanup . They are easy to work with and everyone was so impressed ! Their quote was such a great deal too! It's a family business and love that ! read more

Cricket Party Services - Tent and draping - Party Equipment Rentals Near Me - Alhambra, California

I'm so happy I found Cricket Party Services! I hired them for my backyard wedding reception and I was going for a boho vibes which they totally helped me achieve. Julio worked with me when I needed to make any adjustments to my order without any hassle and had such a positive attitude over the phone and in person which is very much appreciated these days. The day of set up was great! They arrived early and set up so quickly! I will definitely recommend them to family and friends. read more

I'm going to leave an honest review to his party services company. This is a third-party service company that vendors out other vendors in the area and looks for locations but overcharges you what they original vendor would've charged you. there was a mixup on the orders of the tables. I had to wait over an hour after they had set up they didn't bring me the number of tables. I requested the draped with mildew and mold, the event that Mr. Cricket posted my baby shower over the weekend (over the moon) He did not do the backdrop that was a vendor I choose.the vendor didn't know who was going to pay him. I was overwhelmed.. requested payment after I have fully paid for everything almost 3 months out I was very stressed Not knowing if the tables were going to arrive. With so much views this guy is getting I'm surprised that someone has not said anything on service. I'm just speaking my truth behind my experience. read more

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I put my last minute request out and they were quick to answer. Juan C answered my questions and any concerns. Their delivery and pick up were on time. I only booked the jumper and it was reasonably priced. The booking was very last minute so their quick response is greatly appreciated. Thanks again Juan! read more

Horrible customer service, and very unprofessional. I was trying to book with them for my event in April, I sent them a DM thru instagram, and tried to call them, and texted them as well, I wanted a quote, which they gave me, and after that it was no responses, I literally got to the point told them everything I wanted and how can I officially book, on Instagram they told me to send over my email, phone number and address which I immediately did, after a whole 2 weeks I of not hearing from them I tried calling them, and texting them. He didn't answer my call, then replied to me with this, and I had to reach out again asking if they were going to be available so I can officially book, as in deposits and details of course which ANY person is going to ask. Prior to this, they had already said that they were Available, then hit me with that they're fully booked that day when they had previously said 2 weeks ago that they were available. read more

Cricket Party Services - Party Equipment Rentals Near Me - Alhambra, California

Julio and his team were amazing. I contracted them for my daughters Quinceañera . They got the whole Look and vibe right . When there was any time I had to make changes or had questions Julio was super attentive and helpful. This is a wonderful company to work with! I highly recommended them. read more

If your looking for great price and service then look no further THIS is the company to go with . They brought what we needed for the night before which was super convenient for setting up our party. Definitely plan to use them in the future . read more

I worked with Juan and Julio. They are professional and very responsive. They had everything we needed, they communicated all details, delivery and pick up were easy and went as expected. read more

Great people! Easy to work with, very reasonable pricing, great quality on everything. Plus super easy delivery and pick up!

Excellent service!! We rented a 10x30 tent, tables, table cloths, heating lamps & chairs. Everything was in good condition. I will be using them in the future. read more

Juan from Cricket Party Services was very quick to respond. He kept great communication about the rentals. His prices are very fair. He was polite and pleasant during delivery/pick up. I'm so glad I found a rental company that delivers to Burbank and doesn't cost an arm and a leg. I will definitely refer him to friends and family and continue to use his services. read more

Cricket Party Services - 60" round tables, round tablecloths, resin chairs - Party Equipment Rentals Near Me - Alhambra, California

Really nice guys, great product, but a bit frustrating on the communication front. I felt like it was because my order was relatively small, but they kept giving me windows for times they would drop off and pick up and kept getting my details wrong (my address, even though I corrected it in writing twice, the time of the pickup/drop-off). They were quite a bit later than expected, so I kept having to change my schedule around to be home. When it finally came time for my drop-off window, I didn't hear anything so I called, and the person who answered said he didn't know who I was/couldn't remember my order, despite multiple confirmation requests from me. He then proceeded to tell me they could still "make it work" that day. The same thing happened with the pickup after my event was over - they didn't communicate with me about when they'd come, and then when i called, they seemed like they were making it work on the fly. Two separate groups came to try and pick up, they seemed not to be communicating with one another. Very nice team, again, the products I rented were GREAT and reliable, but the communication for a pretty basic order was all over the place. I do recommend them and would probably use again, but I'd suggest communicating early and in writing , and try to keep talking to one person, I received texts from several different numbers so do your best to keep the communication streamlined on your end if you can! read more

Excellent service! They clean a sanitize which made me feel more at ease especially with my little ones. Great prices. Would definitely recommend and will be using their services for my next family event read more

Cricket Party Services - Jumper ready to go! - Party Equipment Rentals Near Me - Alhambra, California

We decided on a last minute party and I only needed a couple of tables and less than 20 chairs. Cricket was quick to respond and gave a quote that was half the price of another I had received. They delivered when they said they would and picked up as well. Very professional and I would use them again. read more

Really satisfied with the professionalism and communication while renting items from them... most party companies don't go the extra mile to satisfy their customers and Cricket did! Will definitely use them with all my future events read more

By far the absolute worst customer service I've ever encountered. The owner lied to me on multiple occasions and the after receiving my deposit ghosted me for a full week. Then when I repeatedly reached out begging for a delivery eta he cancelled with my deposit. I don't think it unreasonable to want to know when items are being delivered if you need to be present. Worst company ever leaving me stranded 12 hours before drop off. Straight up terrible service. Avoid at all costs!!!! Zero stars is more accurate. read more

Great work on the day of my wedding on time. I want to thank Juan, Julio, and his crew for their service. They got there on time and pick up chairs on time. There were no complications at all. They are awesome and I would recommend everyone about their service. One Improvement they could do better is more frequent communication. I am sure there are a ton of clients that he had to work with, so delayed response was expected. If he could let me know he would respond via text/call/email within xx hours. Then I would be less worried. I contacted Juan 6 weeks ahead of the party, and the initial conversation was great. quick responses. However, the responses quickly dwindled. It went from hours to days, and I was chasing Juan to get him to respond. I was very stressed out whether Juan would show up or not and it was so late. Regardless they showed up and everything was great. Planning a wedding was already stressful, but never have thought getting chairs could be this stressful too. I applauded their service and would suggest they up their communication with clients so that we won't be so anxious. read more

Great service! They delivered the day before the event. Great communication with Juan! Reasonable prices. Will definitely use them again for future events. read more

I highly recommend Cricket Party Services for your next party. They are very responsive and were able to fulfill my rental needs at a very competitive rate. For me, communication and great customer service is key and they provided both. Julio kept me well informed on drop-off and pick-up times. They even dropped the items off a day before my event which gave me plenty of time to set-up. They definitely will be my go-to for all my party rental needs. read more

Juan does a fine job on delivery's for our chair for our wedding and his always on time I highly recommend cricket party services get them for your next event he did my wedding perfect I appreciate Juan read more

Cricket Party Services - He our chairs - Party Equipment Rentals Near Me - Alhambra, California

I found this business on Yelp and was able to book my order online with no problem. Julio helped me secure my order of chairs and tables and only charged $20 to deliver the product. I will definitely be using them again and I have already referred them to my friends and family. Great product, great service and great prices. Thank you Julio! read more

Cricket Party Services - Rented the chairs and tables from Cricket. Great deal! - Party Equipment Rentals Near Me - Alhambra, California

Julio was amazing I reserved some tables for a grand opening and he understood exactly what i needed delivery was on time the cocktail tables where great and came with table covers, i also rented a tent kept everyone fresh and all for a reasonable price i really recommend their services anything you need they have. I sure will be getting them for future events. 10/10 recommend read more

Cricket Party Services - Party Equipment Rentals Near Me - Alhambra, California

Great Services. All the workers are very professional and punctual. Their prices are great as well! Highly Recommend for any type of family events. The water slide was very clean and sanitized. Will definitely hire again! Thanks Again for Your Services! read more

Don't waste your time. I booked this company for rentals for my daughters birthday party. The week of I called to make sure that he was coming and all was in order. I never heard back. Called again and texted multiple times and never heard a single thing. I had to hire a separate company at the last minute. UPDATE - Five minutes after leaving this review I FINALLY heard back from the company. Oh not to say that he was delivering our rentals but berating me for leaving this review and telling me I "should be nicer". Fabulous customer service. There are too many hardworking people out there to give money to a company like this. read more