Micka K.

Crumbl cookie is my favorite spot for cookies however unfortunately this location is giving my second thoughts about going ever again. Me, my sister, and cousin went to crumbl to try the new circus themed lineup which look delicious however when we tried them it was not what we expected. Before we even ordered there was a huge crowd the register was broken and we had to wait 20 minutes to pay in cash, the workers were rude and they even ran out of the fried Oreo cookie that's exclusive to the lineup which was disappointing. When we got our cookies they looked good but in reality it wasn't so good. Some of the cookies were underbaked and raw, some of them were stale especially the cotton candy cookie, in my honest opinion the flavors were ok but the cookies were either raw or stale. Do not go to the west village location, maybe it's this location specifically that didn't give me a good time because social media claims it was a good week, unfortunately not for me never again West Village...

The quality and management have gone downhill. Purchased the Classic Pink Sugar Cookie. Opened the box right outside the door and came back in. The cookie was raw dough. Showed the guy behind the desk who said that's how they are (it's not- I've had it before.) The manager "Luis" with a hoop through his nose, just smirked and made no attempt to replace it. There were 3 ladies behind me who all agreed that it was raw. The attached photo was taken at the desk minutes after purchase.

Cole D.

Had a wonderful flawless experience here. I used my birthday cookie here. I got the kris Jenner chocolate cake. It was terrific. Perfectly cool temperatu

Teresa S.

After dinner we decided to stop in this spot for some of the infamous cookies. I was excited because of the mixed reviews on social media. My friend who loves their cookies said we would like them. It was a long line when we arrived and we all cramped inside to get at full the cold. I was happy because it gave me an opportunity to decide what I wanted. The bank area where staff was making and preparing cookies looked a little chaotic but they were moving fast. There were alot of delivery staff picking up orders and I was shocked people were ordering these cookies for delivery. A few of the cookies on the menu were sold out. It smelled heavenly inside the small store. The cookies were surprisingly big and the pride was fair. My friends ordered one and loved it. I decided on the semi sweet chocolate chip and it was delicious. I ate at few small pieces and saved some for later. I finished that cookie a few days later and it was still soft like the first day I purchased it and I was very impressed. I'm excited to check out some other flavors.

Gabriella R.

Very good very nice very yummy i like . The atmosphere is clean , the service is fast .

Chris S.

I visited Crumbl Cookies and was impressed by both the presentation and taste of their freshly prepared cookies, made with premium ingredients. Each cookie is beautifully presented, and the flavors are rich and satisfying. The milk chocolate cookie, in particular, was incredibly soft, delicately chewy, and almost half-baked--a texture I really enjoy, as it's neither too hard nor crumbly, holding together perfectly with each bite. The strawberry cupcake cookie with white sprinkles had a vibrant, zesty flavor that tasted as though real lemon juice was used, adding a refreshing citrus note. While taste and texture vary with each person's preference, one thing is certain: you'll definitely want to have water or plain milk on hand. The cookies are very sweet, with a cake batter-like consistency that feels similar to eating a thick slice of wedding cake or cupcake. Because of the richness, you might notice a bit of food clinging to the back of your throat, so something to drink is a must. If you drink black coffee or tea, I recommend skipping the sugar if you're bringing it along--it balances out the sweetness of the cookies nicely. Crumbl does offer bottled "Crumbl water," though you could always bring your own or wait until you get home. At around four dollars per cookie, the cost and wait time feel reasonable, though I wish there were options to expedite service for faster pick-up. Seating or a stand would also be nice, though I understand this could lead to loitering. Overall, I recommend visiting Crumbl if you have some time to spare. Crumbl Cookies does offer an app, but realistically, for commuters, it's not always practical given the limited locations--in Manhattan only, as far as I know. My total wait time for cookies around 6 p.m. was about 35 minutes: 30 minutes to get inside and an additional 5 minutes to reach the tablet to order. One drawback is dealing with chatterboxes in line who seem more focused on their conversations than ordering, which can slow down the process.

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They tasted like your usual delicious cookies. I went around 12 PM, and by then many cookies were already sold out, so there weren't many options left. I'd recommend going earlier if you want to try more flavors.

Fuang C.

I came to this location a couple times previously and each time there was a line outside. Even when the line is short, the service is so slow. You're at the front of the cash register and no one is attending to you. No one asks if you want to make an order, etc. Every-time, most of the cookies were sold out with no update when they will be available again. Due to those various reasons, I always ended up leaving without a cookie. Still, I was determined to eat a crumbl cookie. I decided to preorder on the app so I can make sure I got the cookie I wanted without waiting on line. I ordered the banoffee cookie. Pickup was super fast, I was able to skip the line and a few people on the line commented that there was a line but I mentioned I was here for pickup. At the pickup counter, I picked up the cookie quickly. It wasn't very chilled - more like room temperature. The cookie presentation wasn't very good. The taste was just as disappointing. It was overly sweet without any real flavor besides just sugar. I neither taste any banana or toffee flavor. The cookie itself is very soft almost like it's underbaked. I took one bite and couldn't finish the rest. I put the rest in the fridge and will give it another try chilled. Overall: quite disappointed with the crumbl cookie but it might very well be the flavor I picked. I was able to try the lemon poppy flavor previously and that was quite delicious. I'll give them another try but I think I might stick to the cakes.

Katey G.

We've all seen crumbl on social media, so I finally decided it was my time to try it. This location is riddled with confused parents, preteens, disorganized staff, and sold out cookies. I'm pretty sure any Crumbl located outside of Manhattan would offer a better experience and more variety. The staff here is hammered by crowds of kids waiting for cookies. They can't pack the boxes fast enough. Cookies are selling out before boxes are even packed - you don't know what flavors are left until after you ordered and the cookies are coming out of the warmer. **If you do come to this location, make sure you order in the app. Waiting in line is useless as staff isn't even taking orders. By the time I placed my order at 5:30 on a Wednesday, all the cookie flavors were sold out except for 3. It took about 30min to get my box of four. The cookies are good. If you like a super sweet and gooey cookie, crumbl is for you. They also seem to specialize in cookies with frosting on top - although there was only one flavor available like this when I went. I might be back to Crumbl, but never their West Village location.

Aya E.

Ordered: Tres Leches Cake ft. Lotus Biscoff (~$7) Aya's take: Wow wow wow, this has to be Crumbl's best work! I tried the regular Tres Leches Cake a few months ago when Crumbl first rolled that out and I thought it was decent overall. This one is next level! The cake is soaked in the classic tres leches sauce and topped with Lotus Biscoff cookie butter and cookie pieces. This changed the entire flavor profile for the better! The cookie butter took this to a whole new dimension. It didn't just taste "sweet" like the regular Tres Leches Cake but actually had a lightly spiced, gingerbread flavor that went so well with the moist cake. Service at this location was painfully slow. I placed my order through the app and despite getting there a couple minutes after my promised order time, it still wasn't ready. I waited an additional 10 minutes. PS, I highly suggest getting the app as you can get any free item during your birthday month. Really glad I went with the Tres Leches Cake ft. Lotus Biscoff!

Aimee H.

Kinda busy and staff were clearly a bit stressed out. You could only order at a screen, and there was no one there to take cash payments so if someone selected the cash option a staff member had to come over and remove gloves to take any cash which caused the line to go slower. They also didn't have the right change for someone as they had run out of pennies. If feel bad for the staff who work there. The company needs to hire more staff for this location or find a way to manage things better. The cookies themselves...supremely average. Very soft and cookie doughy in the middle, almost not cooked. I tried the mini peanut butter, pumpkin cake, and semi sweet chocolate chip cookies and they were nice enough but nothing special. They also do not travel well. Not worth waiting in a line for. Doesn't live up to the hype

Shawn C.

I'm really not understanding all the hype - these cookies aren't great. It's also way too overpriced and I don't see why. Maybe it's because it's packaged like an Apple product - but there's no reason for that and it's a waste. Three tiny chocolate chip cookies cost $9.99 here, but I can get a whole package of Oreos for $4 anywhere. Levain's is so much better and worth a higher price. Even the cookies from the Subway sandwich places are better.

Ari A.

What's the appeal? Go to levain and get a well made cookie. These are incredibly sweet and lack flavor. Had to give the gauva cookie to a homeless person. How is the place franchising like crazy? Also the signs says "180 calories a serving." Guess what, there are 4-5 servings in each cookie. Misleading marketing? I think so....