I stopped in recently and had a wonderful experience. The desserts were absolutely delicious, and the employees were incredibly kind, welcoming, and helpful. Their positive attitudes and great customer service made my visit even better. The only reason I'm not giving a perfect review is because [[HIGHLIGHT]]it was extremely hot inside the store.[[ENDHIGHLIGHT]] I honestly felt terrible for the employees having to work in those conditions. They were still smiling and providing excellent service despite the heat, which says a lot about their dedication. I truly hope management is able to get the air conditioning fixed as soon as possible--for the employees' health and comfort, as well as for customers. They deserve a comfortable place to work. read more

Ordered on the app, wait was reasonable and organized since there's a few people ahead of me. Love their chocolate chip, snicker doodle and sugar cookies. read more

Crumbl - Union City - Bakeries Near Me - Union City, California

See all

I always get cookies and it's usually ok. But 10 dollars for this cup? On the left is a picture of what it's supposed to look like and on the right is what I received. $10 for this is crazy. read more

Crumbl - Union City - Very disappointing banana pudding cup. On the left is what it's supposed to look like and on the right is what I received. - Bakeries Near Me - Union City, California

Cookies and sweet treats, rotating week to week in flavors, coming at you in their infamous pink boxes! Crumbl, the budding franchise with humble beginnings with their big sized cookies backed by big brain innovative takes to capture the attention of big eyes, has established quite a following here in Union City. Located just a couple blocks from the highway entrance and the main shopping center of this suburban city, Crumbl attracts locals and visitors alike with their evolving menu of sweets through their rewards and subscription programs. Its convenient location makes it perfect for those busy in between commutes and errands and is personally my go to for a solid sugar high. On this particular visit, I had ordered ahead to pick up one of their newer items, the Dubai Biscoff Brownie. Typically, you'll be able to choose between curbside or in store pick up but I decided to head inside to alleviate the need for the staff to walk out into the rain. The parking lot, although pretty narrow, had plenty of spots to choose from but was also quite well traveled by customers of the shops nearby. There are a few entries and exits and any of them will get you where you want to be but consider the entry without the yielding left turn as the yield can take a bit of time during peak traffic. After slipping into one of the open spots out front, I walked into the shop and was greeted with smiles and eye contact from the staff. [[HIGHLIGHT]]The clean interior and open kitchen was inviting and activated my tastebuds, salivary glands, and stomach to all start their rumblings for the next treat.[[ENDHIGHLIGHT]] Unfortunately, I was told my order could not be fulfilled for another hour as they had to make a new batch of the brownie. The staff were very sorry and offered to make it right with a consolation treat while I waited. That's the way the cookie crumbles but they turned a frown upside down! When I returned about an hour later, the brownies were ready for pick up, however it was noted that they needed to sit in the fridge for about an hour before consumption. And so there I went back home to pop this precious cargo into fridge to be ready in time for dessert after dinner. And it was so worth the wait! The chilled top layer of white chocolate was drizzled and marbled making a beautiful mouthwatering shell to be cracked into. I cut the brownie square into four pieces to pace myself and am so glad I did as each quarter was just enough to satisfy the craving without feeling too guilty. The richness from the brownie was divine; the chocolate was moist! The crispy kataifi and Biscoff filling was delicious and had just the right amount of sweetness to pair with the rich chocolate. Aside from this visit, I've had a go at other flavors of treats offered here and by far, my favorites are smothered in chocolate. Brownie batter cookies definitely up there as a favorite! Overall, Crumbl always puts a smile on my face be it from the sweetness from their treats or their staff. This time around, both were true and despite having to wait a bit more for my treat, it gave me an opportunity to try something new and I feel proud for having a shop like this making such a positive impact in our community! Their rewards program is great for frequent buyers and for those looking to treat themselves on their birthday! Rain or shine, Crumbl has their ovens running to keep your cravings satisfied because that's the way the Crumbl cookies. read more

Crumbl - Union City - Bakeries Near Me - Union City, California

See all

Its 2:15pm on a Monday. The START of the week, which means the 1st day of the new flavors. So how is it that 2 of the new flavors are currently sold out? Its disappointing, especially when you have to drive miles for a Crumbl location. I watched 3 different people leave out the establishment with NOTHING because what they wanted was sold out. What's even more ridiculous is that the CONSTANT advertisements is what got me here. Wasn't nobody thinking about Crumbl. I was bombarded with ads on social media. And it worked. Just for them to not be proactive about inventory. That's bad for business. read more

Crumbl - Union City - Dubi cheesecake sold out and it's only 2:15pm on a Monday - Bakeries Near Me - Union City, California

See all

Never not a fan of crumbl! Self serve kiosk and stand to the side for the goods! The menu changes weekly and I never get the chocolate chip the bakers are always super sweet but if it's a hot menu item come early because they do sell out on the better cookies -happy yelping read more

Crumbl - Union City - Bakeries Near Me - Union City, California

Always nice people working. [[HIGHLIGHT]]Store is always clean[[ENDHIGHLIGHT]] and they always make sure the order is correct

Ordered online and had them delivered. Fast and easy and they were perfect! Will definitely order again

Got another banana pudding cup today best thing ever!!! I'm so happy I tried crumble again to give my honest ranking

Great cookies , very nice people as well super welcoming, would definitely come again

I came in on a Thursday to purchase thin cookies. I prefer thin cookies. Writing to acknowledge Miyal who was at the counter. She was so helpful in assisting me with signing up for an awards account and explaining how it all works. She was polite and patient. Much appreciated. read more

I'm a big fan of Crumbl since their flavors change every week. I can always find something that I like since their flavors are always exceptional. I decided to try their Aloha Pie, which consists of a a vanilla bean mousse layered over a cookies & cream crust with chocolate fudge and macadamia nuts. I ordered on the app and waited less than 10 min before my order was ready. I thought the pie was very interesting. I wasn't a fan of the mousse but really enjoyed the crust. It was definitely on the sweeter side. I think I'd prefer their cookies but it was great to be able to try something new that I wouldn't normally get. read more

See all

I went to Crumbl cookies for the first time today. What a catfish! I would give zero stars if I could. First of all, I ordered 3 cookies. The French toast cookie that I ordered was out of stock when I arrived at the store, 15 minutes after it opened. The Blueberry Pancake cookie was $5.49 and it was disgusting in flavor. But I know not everyone is going to like every flavor so I held out hope for the last cookie, the Fruity Cereal Milk Tres Leches Cake. The cookie looked like a 2 year old had assembled it. It cost $6.98. Even worse tasting than the previous cookie. Completely disgusting. I don't know how they stay in business. read more

Crumbl - Union City - What the cookie is supposed to look like from the website. - Bakeries Near Me - Union City, California

See all

Been here a few times and staff never bother greeting you. You're expected to place an order thru the kiosk. Ahh!!! Would be nice to be acknowledged since we are paying premium price for cookies and even have an order taken by a person. read more

**Update** Thank goodness I won the dispute regarding Crumbl Cookies for $41.98. Service 0/10 across the board from franchise owner to management. I mean like really..who raised you? The same ants and bugs that was found in my sweet smelling warm cookie box that was left on my porch for an hour ‍ read more

Crumbl - Union City - 3.5 stars ‍ - Bakeries Near Me - Union City, California

My first time at Crumbl with my kid, he wanted to try the four-cookie deal. The cookies are huge, and many come topped with extra cream or toppings. I only had a few bites of one and it was delicious, but I can't imagine finishing a whole cookie by myself. We picked Cookies & Cream, Vanilla, Chocolate S'mores, and a plain Chocolate cookie. The price is fair for the size since they're definitely shareable. [[HIGHLIGHT]]The store was clean, and even though there was only one person working, she was doing her best to keep up.[[ENDHIGHLIGHT]] read more

See all

Most of their cookies are on the heavy or rich side, with thickness or density similar to a cake pop. If you're looking for something thin and basic, this probably isn't the place for you. I do feel they do some of their cookies a disservice by adding frosting to a cookie that's already delicious by itself. read more

See all

Came here on a weekday and ordered a tres leche Biscoff cake online. We walked in the store and the workers greeted us in. However, one of the workers was a bit rude to us as she told us to move from where we were standing even though we were the only people in the place. We got our order in 5 minutes and left but the store didn't even have napkins or a fork for us to eat the cake with which was very disappointing. The cake was okay. It was moist but a bit watery and spongy which I didn't like. The Biscoff was a nice touch to the cake but the frosting was way too sweet for me (and I like sweet things). I probably won't be getting this item again. read more

Crumbl - Union City - Tres Leche Biscoff cookie cake - Bakeries Near Me - Union City, California

We waited for 1 hour just for this deformed, messed up cookie that was barely even 3/4. Not even frosting was centered.. [[HIGHLIGHT]]too crowded because people were all waiting inside.[[ENDHIGHLIGHT]] Not worth my time and money.. read more

See all

Excellent food Service friendly helpful [[HIGHLIGHT]]Nice ambiance clean[[ENDHIGHLIGHT]] Great staff service overall Will return here often read more

Great place to get a dessert and gift for love once, I'm this my first choose when getting something good dessert.

Service is horrible here, no hellos or courtesy; i understand the speed of things but it doesn't take too much to be nice and have good customer service. Eggnog thres leche was so dry...clearly not soaked enough...so much for my 1st time trying crumbl This location needs a deep clean and dusting...for sure needs some love and care. Once again I know the hype makes them busy but good customer service and cleanliness shouldn't be impacted to keep up with sales. read more

Crumbl - Union City - Eggnog thres leche - Bakeries Near Me - Union City, California

Always good selection. [[HIGHLIGHT]]Def wins the family and co workers over.[[ENDHIGHLIGHT]] Love their pink cookie and Oreo ones as well.

Yesterday afternoon around 5:30 pm I went to Crumbl located in Union City. My friend and I went because we wanted a sweet dessert. There was like maybe two people in front of us. So it wasn't busy. When she showed us our cookies first mishap was she forgot to put the Kitcat crumble on top. Then she realized, and went back and added some. When she asked if it looked good, honestly, it didn't as you can see in the pictures. The chocolate chip cookie is way smaller than the rest of them. But I am not a confrontational person and I do not like to argue plus she already looked annoyed like she wanted to leave. [[HIGHLIGHT]]My box was so dirty very sticky and I just think this is very unprofessional and should be handled right away.[[ENDHIGHLIGHT]] read more

See all

Pretty good desert place, but very expensive. We got six little cookies and a brownie and with tip it cost over $26. Overall I'd give it a shot but it's not the best cookie I've ever had. [[HIGHLIGHT]]Inside is very plain and the service is just ok.[[ENDHIGHLIGHT]] I waited a while and decided to use the kiosk when nobody helped me. read more

Crumbl - Union City - Kiosk - Bakeries Near Me - Union City, California

See all

Cookies are the bomb at this place but my review is about the employees working that night, specifically Kiara. It was Sat night and there was hella orders - people standing in line and outside. Kiara and the gentlemen working with her that night were busting their butts to get the orders out. Kiara had to handle the angry customers and she was a true boss-lady about it. Didn't show no attitude and kept professional the whole time. If she is not already, that young lady deserves to be promoted to management! read more

Cookies are delicious. Very quick in and out. The place is very bright just enough room for two checkoutsand counter. They may have been doing some training the day I was there. I was not greeted when I came in the door, but after my order was placed, the lady was very friendly maybe because I left a tip. read more

Crumbl - Union City - Selection was down that day so we got three chocolate chip cookies. All of them were very good. - Bakeries Near Me - Union City, California

Worst location ever. They always have stuff out of stock starting at noon, sometimes even early morning they would have stuff out of stock.

Followed up as the Business Customer Service Representative advised me to do on my first review. Sent an email to the email address posted on the app and site which was privacy@crumbl.com and received an email in return stating the email address DOES NOT EXIST. With a negative experience wouldn't the representative contact or message you directly instead of sending a generic message on the review? Not sure why it is so difficult to reach an actual live person through the company and specifically this location. This company does not have humility or have morals for customer service. read more

See all

3 stars only because I'm a fan of Crumbl. Walked in and the workers were not pleasant. The "Welcome to Crumbl" was definitely forced. I placed an order on the app so it didn't bother me too much that neither of the associates asked if I wanted to place an order or if I ordered in the app. My order was thrown into the box. I asked if they had any forks and knives since they were sold out of the cookie cutters and I was rudely cut off before being able to finish my sentence. I'm HUGE on customer service and the service alone from THIS location makes me regret leaving a tip for the subpar service. People that work in customer service need to realize that it's consumers that makes it possible for them to have a job! Definitely will not return to this location. read more

What a HORRIBLE experience! I did a curbside order, there were no available curbside parking spots so I had to come inside. (Not a big deal, I know it isn't anyone's' fault). I had 2 orders that were for 5:20 and 5:30 and I arrived at 5:30. I stepped inside and was completely ignored and disregarded. I was the only person in the store so it's not like they were busy. They were more concerned with training employees than helping the only customer in the shop. I was trying to not be a "Karen" and be patient but after 10 minutes of waiting and being ignored, I spoke up. I started to say Hello - I have a curbside order .. before I could finish my sentence I was interrupted and the employee started to rudely tell me to park in one of the curbside spots and turn on my hazard lights. Once she finished I let her know that I wasn't able to park there because all of the parking spots were full. She then made a face. Curbside service is pretty self explanatory, the way she went about it was super condescending and rude. She then asked for my name which I then provided and since the cookies weren't ready I had to wait additional time for them to be prepared. It was almost 6:00 when my cookies were finally ready. They placed the boxes on the pick up counter, stated the cookie flavors and walked away. The boxes of cookies were left wide open so I had to close them myself. Again, not a big deal but it was just the icing on the cake to the horrible experience. Greeting/not ignoring customers, being friendly and hospitable in a nearly empty shop doesn't seem like too much to ask for. Cookies tasted good. read more

Crumbl - Union City - Mint Cookies n cream, kitchen sink, semisweet chocolate chunk - Bakeries Near Me - Union City, California

See all

He showed up on time and called me, even though the address states "Front House" and he went down the driveway toward the back house where my daughter kept telling him to back to the front House. I told him repeatedly to leave the delivery on a box on my front porch and I would be right out to get it, he requested that I still come outside. As I stood up to walk towards the front door to instruct him exactly where to leave it, he had already opened my front door and walked in my living room. I have never been so shocked in my life! My son and I were standing there not dressed appropriately for any type of company, especially someone we didnt know and this stranger just let himself into my house to hand me a box of cookies?!? This is exactly how "accidents" happen! Terrible customer service on DoorDash on Crumbls end. I will never order delivery from either company again. read more

See all

Never thought I would say this but I love them I thought it was all a hype lol . I have a sweet tooth but even certain things are too sweet for me . These hit the spotttttttttt. I'm sad raspberry cheesecake sold out since my brother ate mines the day before . I came on a Saturday for my order in through kiosk and was out in less then 10 mins. None the less count me as a loyal customer . read more

See all

Worst customer service. Refused to give us our order after we drove from Castro valley. We ordered and payed for it. read more

Crumbl - Union City - Rudest employee - Bakeries Near Me - Union City, California

Cookies are big, we like that their a mini cookie choice. We enjoyed the strawberry cake and tres leches that was offered that week. You order on the kiosk, staff was friendly when we came in and ordered. read more

Staff is always super friendly, but this location tends to be sold out of the promotional weekly flavors by like Tuesday and as usual per most crumbl cookies undercooked dough is an issue and several times I've got a tres leches cake and they did not have the whipped cream topping, which was random, but I guess it happens read more

This location is consistently horrible. They are always sold out. Even if you place a mobile order showing available, when you arrive they will tell you some flavors are sold out and to pick another flavor. I specifically order ahead to get the flavors I want. What is the point of ordering ahead?? How on a Monday morning are they sold out of 3 of the main flavors??? The store just opened for the day/week. [[HIGHLIGHT]]Also the staff is not friendly and store is dirty.[[ENDHIGHLIGHT]] read more

Staff are friendly and the cookies are delicious. One critique is that they are often out of flavors but they have gotten better at putting the baking time on the app. read more

The workers are so nice and the cookies taste really good and sweet there! 10/10 recommended!!!

The first time I tried Crumbl cookies was earlier this year as my former coworker brought some to work one day for everyone. I remembered that I really liked them as it was tasty, soft, and chewy. I vividly remember there was a lemon something one that I liked the most. I bought a box of 4 different ones last Friday when I went to visit my bestie as I think she may have never tried Crumbl before, and I was right. I got the peppermint, cinnamon roll, turtle, and birthday cake. All were very soft and flavorful. I think I like the birthday cake one the most while the turtle one was my least favorite. Ordering was easy as it's through the iPad. The staff welcomed me as I walked in, and they seem friendly. They showed the the cookies when my order was ready so that's good. The wait wasn't that long; I think about 5-7 minutes. I definitely would return again in the future to try more cookies. :) read more