Absolute worst customer service! I called earlier in the week to speak to a manager regarding a mishap that had occurred with my meal from the previous day. The manager informed me that "the owners" would have to call me back to address the situation. I told the manager that I wanted a point of resolve and either wanted my money back or a replacement meal. The manager informed me once again that she couldn't do anything to help me and that the owners are the only ones that could deal with the issue. I accepted that course of action and have waited 5 days and still no call. That said, I called today and was given the same run around ridiculous response in an extremely rude tone and was told that the owners would have to call me back. I have zero faith that this will happen and can't for one second believe that a manager has been so handicapped by franchise ownership to deal with such a situation. My family and I have been loyal customers of Culver's for years, but as a matter of principal, at this point, we will no longer patron any Culver's on any level due to this complete failure service and simple decency. It's sad but I guess I'll have to figure out how to make my own cheese curds. Goodbye Culver's. I'm sure you won't miss my dollars. read more

October 19th, first visit. I ordered the single patty butter burger and an order of cole slaw. I added ketchup to the burger as my first 3 bites were a bit bland. The coleslaw was poor. Beware of the upselling order takers. They may increase your order to larger sizes, add cheese, or make yours a double patty without you asking for it, so always review your order with the person at the register The burger patty appears to be cooked under a grill weight so the outer edges are crispy and burnt, but tender towards the middle. It is thin, mine was juicy and just a little salty. I think I spied mayo, butter, lettuce, relish, mustard, pickle, below the patty. I felt it really needed something more, but was basically just fine. I never order cheese on a burger because IMO it overpowers the flavor of the entire sandwich. If nutrition was not an issue, only taste... I would rate fast food burgers: #1: BK Whopper #2: In & Out hamburger, Culver's Butter Burger #3: Wendy's single #4: Weinerschnitzel burger or dogs #5: Red Robin Natural Burger (not really fast food) (I will not eat at McDonald's, I do not eat sim-food) And for fries: #1 Weinerschnitzel #2 Red Robin #3 Burger King, Wendy's #4 Chick-fil-A (always stone cold and mushy) #5 In & Out (about the worst fries I have ever had) Coleslaw: #1 KFC The dining area was spotless clean. Service was fast and friendly. Like any other fast food eatery, you walk in and order/pay at the counter, get your empty cups and a plastic order number sign to place on your table. You fill your cups at the drink dispenser enroute to a table of your choosing. Seating indoors or outdoors. They deliver your food to your table after locating your number. Ketchup available from 3 pumps near the drink dispenser. Easy to miss, since their sign is low and in the tree line, it resides just east of 19th Ave on the south side of W. Deer Valley Rd, just west of the airport. $4.80 for a burger, small drink, cole slaw, and sales tax. Based on this trip I will return but will get carry-out and add my own fixings at home (ketchup and mustard). I think this burger patty would survive re-heating in the nukebox just fine. read more

We LOVE Culver's and have never had an issue with our order.... until tonight. This is the first time at any location in Phoenix and we are extremely disappointed. We were given the wrong food and after going through the drive through, we went back around to let them know and she asked what we got and brought our order back up and asked if what was on the slip correct. It was the correct and said she would get it made right away and asked us to park on a parking spot. We did and waited & waited & waited. Finally we went through the drive through again to ask for our food as there was not 1 customer in the drive through or in the restaurant. There was no one to be seen so I went in to ask for our food. They passed the blame from one person to the other before started making ours. Eventually they realized ours was sitting on the counter & gave us the cold stuff. I said NO WAY that's been sitting for close to 15 minutes & you personally told us the second time through that you'd make it fresh. They refused to make it fresh after their screw up and gave us cold food. Avoid this location at all costs, too many young kids that don't know what they are doing, no management present and these kids don't take pride in the service they are providing. Such a shame!!!! read more

Bad, just bad the managerial staff or trainers lack. Missing items, .it boils down to lack of leadership.

Just walked over to this location for lunch. Ordered a Single Deluxe SnackPak - which comes with fries & a drink. The young man who took my order was very nice and took my order correctly. While waiting, a customer brings up their tray with food and ketchup on it saying "this is the wrong order". The staff took the tray, turned around took the tray set it down...looked through tickets, grabbed the tray and took it back out to another customer. Upon seeing this I went to Andrea and asked her about policy on when food comes back. She said it's policy to throw it away. She said she would investigate. She asked the young staff member and they LIED and said the cooking staff threw it out. But since WHEN does Culver's deliver your tray with ketchup ALREADY on the tray? Poor kid waiting on the wrong order gets his replacement and it's wrong again. I am still waiting on my order. While I am seeing people who have come in after me getting their meals. I approach Andrea again asking where my order is. About this time the OWNER - GRUMPY PHYLLIS as I'll call her from now on comes out. As Andrea is asking where my order is Grumpy Phyllis asks what's wrong - angrily! She tells her and so they jump right on making my food. She basically waves me over and said who took your order and I tell her. She turns around, grabs my new food...and then literally says "HERE". Where I ask does it have no onions and ketchup. She said "You didn't say that" and I reply "My ticket did" she gives me a look. Turns around and yells at the crew "Throw this away" like its their fault "Make blah blah". They make it, she turns calls me up and this time just lays it on the counter. I open it and there are no fries. So I say "there's no fries". She huffs and raises her voice "There aren't any fries on the ticket, you're saying It's a basket" I said "It's a snakpak". She turns and yells at her staff again "I need a small fry" With her bare hand stuffs the fries in the bag and literally shoves the bag at me, and turns around before I can say anything. So basically I just stood there for more than 15 minutes waiting on my order - to watch this establishment send out food that another customer handled and then to be yelled and accused of trying to steal a small FF and then even though I am the one who has had to wait... I now am yelled at by GRUMPY PHYLLIS for inconveniencing her! What a crappy bunch of employees. I am guessing they are really unhappy with life. This establishment... because of dealing with these people and there almost ZERO customer Service....that they have had with me on MORE than one occasion have made it to where I am phobic of going to ANY location! read more

The staff was extremely nice the concretes are awesome. The burgers are also great. Our order came out fast.

Came into Culver's tonight for dinner. The staff was horrible, you could tell they didn't want to be here! They delivered our food with no condiments or napkins. We ask for the items and the gal walked away, thinking she was going to bring them. After a few minutes, I had to go get my own napkins. They were under the new Covid protocols. The dining room was dirty and the TVs were not on. This was a very disappointing experience. May not be back!!! Food was cold. read more

The drive thru today was a poor example of what customer service should or should not be. The lady at the drive-through, Morgan, had less than stellar attitude. Tried to call and talk to a manager who did at least apologize for the problem but that did not let me finish speaking to her before she said have a nice day and hung up. There are such better ways to handle customer service issues. Won't be back to this location. read more

Don't get me wrong I love Culvers. I used to like their Spicy Chicken sandwiches although Popeyes and Chick Filet is better and cheaper. Culvers is just closer to me. But now I was served a spicy chicken sandwich yesterday that tasted like a cheap frozen chicken patty. Terrible! read more

Have been to this Culver's location a few times on my lunch break. They are never busy but take at 15 minutes for a order . They give you your custard and ask you to pull up in the driveway even if no one is behind you and by the time you get your food , your custard has already melted. I thought the service would get better but it just doesn't . They lady who brought me my food had to go back inside to get me condiments and then when she came back out told me that she wasn't going to go back in for anything else because she's old . So I ended up getting out of my car in the drive thru because I specifically asked for no mustard and the person who took my order messed up and she almost argued with me because my receipt said mustard. She missed the whole point I told the lady at the drive thru window , she made a mistake and I just wanted them to fix it. Instead she had an attitude . read more

I am from Minnesota and I KNOW how walleye tastes. I stopped in to Culver's because someone told me they had walleye. Figuring Culver's is based out of Wisconsin, they would know how to properly prepare wslleye... WRONG! Instead of either applying a light breading and/or preparing without to allow the deliciousness of the walleye to shine through, they bury it in a thick coat of batter, making the walleye. That thick batter may be fine for a cheap fish from the ocean, but not walleye. I feel bad for anyone that has never tried walleye and this may be their first exposure to this exquisite fish. Do not get walleye at Culver's, they do not care what they throw on the plate! read more

I was the only person in the driver through, regardless I got home with food, I didn't order, like and didn't want to eat. I was told that I couldn't get a refund. I'll never eat at a Culver's again. read more

The mushroom swissburger was massive and tasted amazing. The manager is great and makes sure you are taken care of. Love this culvers! Ive been coming here 4 years. I wish they would go back to the larger concrete mixers though. read more

Wow! How can a chain restaurant get it so wrong?! My wife and I drove up to the take out window and ordered two Culver hamburgers to go. Server asked what we would like on them. I replied "everything that comes on the burger". We paid at the window and took our order home. Opened the package to find a piece of meat between two slices of bun for each hamburger. Nothing on the burger, nothing to the side. Called the location to complain, they said they were busy, took my number and said the manager would call back. Heard nothing! Tried calling the next day and someone answered, then the phone went dead. We haven't been back and nor do we plan to return. This is a case of a poorly run operation from the start. Certainly not interested in customer satisfaction. I would not recommend this location to anybody, and of course I am turned off to ALL Culver's since they obviously do not want my business. Carl's and Jack in The Box make pretty good "chain restaurant" hamburgers for a better price. I suggest you try them. Wish we had Big Boy's here!!! By the way, if you want real custard then you need to try Rita's, the stuff at Culver's is ice cream with a little extra fat in it. read more

I had never been in a Culver's until yesterday and I thought the salad I had, was very good. When you go in, you go to the counter and place your order and then they bring it out to your table. We didn't have to wait that long for our order either. It is a very nice and clean restaurant and all the people are very friendly. When we left the restaurant, their marquee showed "Pork Tenderloin" sandwiches. You have no idea how excited I was. There are very few places in Phoenix that have this type of sandwich, which is mainly served in the Midwest, so I am elated. I didn't realize there were so many Culver Restaurants in the area and because of Yelp, I see there is one even closer to where I live, besides this particular location. I highly recommend this restaurant and am very happy they came to Phoenix. read more

My colleagues and I came here for lunch. We just beat the lunch rush and was ready to order. The cashier was somewhat rude however she did get my order correct. There was a lot of space in the sitting area. I got my order pretty quick. Double patty mushroom & swiss burger with cheese curds. Food was bomb!!! Cashier lady was not.....I don't expect sunshine and rainbows but a smile does go a long way. read more

Is it possible to cheat on your girlfriend with a burger? Every time I come here I get a bacon double butter burger. And its one of the best burgers I've ever had. Once I take that first bite I never put it down until the last. I keep it so close to my face it probably looks like im making out with it. And when im done I feel satisfied, yet guilty lol. read more

What Can I say 0-2 at this place. Went back the second time to get a replacement burger that they didn't give me on a nearly $50.00 drive thru order. Didn't give me too much hassle to replace the burger, they promised to leave note for other crew members, no note of course. I ordered more food to go with replacement burger, was given 2 bags and an Apology for last order screw up. Drove away before checking new order. Half way home, guess what? No sundaes. Huh? I guess its safe to say I will have to try again when I pick up missing order in the future. I don't think they care. Beware!!!! read more

Loved the food, service and clean environment! My grandma and I eat out every Tuesday night and she had coupons for a place called, "Culver's". It had burgers so I was game. We had double cheeseburgers, fries and drinks. She also got the cement shakes, or whatever they were called and loved them. The burger was really tasty and the fries were nice and hot! The staff was extremely friendly and helpful. It had a large, clean dinning area and seemed to be family friendly. They also had TVs for the guys! I have already told several friends about this place and I only had it last night for the first time! I say that would warrent a "woohoo"! read more

The food is good. The custard is beyond repair. I tried ordering 5 different flavors that they say they offer online. They offer NONE besides the 'flavor of the day' which by the way the last two times I ordered looked like melted soup custard. Looks nothing like the photo, in fact the double Oreo marshmallow looked like a chocolate shake with nothing in it. The photo shows huge pieces of Oreos. If you're looking for ice cream stick with sonic, cold stone, DQ, the grocery store...ANYTHING BUT CULVERS!!! read more

Not sure why this place gets so many raves for their food. Don't get me wrong...the frozen custard is delicious, but the burgers, hot dogs and stuff are just average. We showed up with some friends who insisted we try the butterburgers. They tasted like Wendy's, only about 3 times as expensive. The fries weren't bad, but, like everything else in our society, they were salted way too much. If the prices were closer to a regular fast food place I would give them a higher rating. read more

Alright, I'm just gonna say this, I enjoy their burgers more than In N Out, and I LOVE In N Out. Fries are "ok" and you can add tons of toppings to your dessert. TONS of variety on the menu. A few nice TVs scattered about. It's a great place. Try it! read more

I am going to stop spending my money here. The Custard is great, the food is average to below, and the counter help could care less if you were there or not. Spoke to the owner once and I get why the place is this way. He was frustrated that I would call and tell him about my horrible experience there after he had just fired all 4 of his mangers and half his staff. Seems to me that maybe its not the Managers faults, but the training they get from above. Anyway...not for me any more. I bet I spent 250 a month there for the last 18 months. How many other people who dont take the time to write a review has this poorly run restaurant driven off? Good Luck, I will not be back. read more

I realize I'm going against the grain with this review, but, do we really need another corporate burger place. The sameness is dreadful. The burgers are average, noise level - average, decor - average, ambiance - nonexistent. Walk across the parking lot to the Greek Patio and get some real food next time you're in north Phoenix. read more

Bomb! Burger was so good, tasted fresh. I hate to say this, but better than In-n-out. Fries weren't that great. But I'm definitely coming back next time I crave a burger. Ice Cream and Burgers in one stop, I'm there! read more

My wife and I went for lunch,the burgers were juicy and mouth watering.The frys were hot,the pumkin pie custard was to die for. The service seems to be slipping.The counterwomen was rude,almost obnoxious.The boy delivering the food very uninterested in being pleasant.We hope service gets back to normal or we will being finding a new burger place. read more

So if you want a true gourmet burger, you must go to a bar that has reputable bar food. This is difficult in Phoenix, the cuisine here is disappointing in every way, I know, I'm from the obese state of Wisconsin where people demand great food ( the state pastime). But Culver's, being from Wisconsin, is the obvious choice for a good burger and fries on the run. Forger the over-hyped, under quality, horrendous fries and long lines at the In and Out burger and go to Culver's. There aren't many around, but it's worth the drive. Otherwise, Burger King is a better choice than In And Out any day of the week. read more

Haven't actually been to the Deer valley Culvers (but will soon, based on what I'm reading here), but more importantly the other day when I drove by, there were loads and loads of film trailers out there for filming going on inside. Anyone know what it was? read more

The biggest mistake culvers location did is hire women. Specifically women who fuck up a Simple order because they themselves are simple. By the way I'm not sexist. read more

Maybe I've never owned a pickup truck or slept with my sister but i don't get this place just the same. I might as well see stellar reviews for burger king or Wendys. This place is fast food, processed, greasy, nothing special. In n out it gourmet to this like a burger from roaring fork compared to mcdonalds, not to mention crazy over priced I guess to pay for their fancy sign. Keeping it real there are so many good burger places and I'm glad fat people with no taste go here to save the good ones for me. This being said I went because I work close and was dragged to for lunch. I had the processed chicken sandwich and a bite of the butter burger. Honestly should have got a happy meal from McDonald's plus would of scored a toy, that's like a free star. read more

The hubs & I have been coming here for a couple years now. We usually hit the drive thru. Always get the same thing, butterburgers w/fries/onion rings & a concrete mixer. The employees are always super friendly & always offer our doggy a treat. Definitely our go to spot when we're in the mood for burgers & frozen custard. read more

I was elated when I searched yelp for places to eat near my office and found Culvers. I ate there two days in a row last week, and ordered the follwing: bacon butter burger, lettuce style - SO DISAPPOINTED. I had high expectations for a burger cooked in butter. While not terrible, this is not even comparable with in-n-out. chicken fingers - Decent, although I've been spoiled by Shane's BBQ tenders which are made in house. I'm assuming Culver's came frozen in a big bag and then were deep fried. Still, pretty good for fast food. green beans - Not cooked nearly enough for my liking, forced down several fork-fulls then threw the rest away. Would only visit again if co-workers dragged me along. I'm sure I would have a different view of the place if I were in glutton mode chomping on the custard and french fries. read more

I was inside asking about what's in the bonfire s'mores ice cream in cooler. I was first in line to be waited on and the blonde haired girl walked away right in conversation and the older cashier with grey hair started taking order on customer behind me. I left. If you don't want to take my order, point taken. I won't be back. read more

I had never had frozen custard until Culver's came to town....but I am a convert! It is so much creamier than ice cream, and when you add in some delicious mix-ins for one of their concrete mixers, it is like a Blizzard on steroids! I love how they have different flavors of the day, so far I have tried the S'Mores (outstanding) and the Really Reese's (chocolate custard with Reese's - a chocolate lover's dream). I have eaten the food a couple of times, the burgers are pretty good, but not quite an In N Out Burger. I do like that the menu is quite big, try the cheese curds, something you don't see very often in AZ, but don't make a trip to Culver's without getting some custard! read more

Butterburgers. My opiate. Picture a savory, salty, amazing bite of heaven. Everytime that you watch a food show (I mean we're all foodies, right? Otherwise why would we be here?!) and you see the host go into some sort of orgasmic, loss of words mini vacation to paradise, I imagine this would be what they are tasting. This place can't miss. I have had impeccable service, tasty food, and its not expensive like a red robin or something. Ok, its a fast food place, but, its done right.. Or "culverized" as they call it. Yummy huge ice cream sandwiches made to look like enormous oreo cookies (although watch the "best by" date), flavors of the day... Cement mixers (picture Dairy Queen Blizzards)... I enjoyed some of their more non-traditional food, such as a pot roast sandwich and cheese curds. Yum! And this place is on my drive home from work too. Awesome! You will like it here! read more

Food was hot, cheese curds were on point and I loved the sweet potato fries! Hopefully they keep them because you just can't find sweet potato fries through drive through! Over all a good meal! Had the double bacon cheese burger as well and was very filling! Only didn't give 5 stars because the drive through window lady was kinds of rude! read more

Love the custard and quality food! Best place for cheese curds :).

We love their custard. I love getting the chocolate custard with a cone and my husband gets the peanut butter concrete mixers. They pile on the toppings which I love. They are always helpful and love they have so many high chairs plus booster seats. Kid friendly. read more

Terrible service. Have been to this location a few times and either the food isn't good, the service isn't, or both. This last time there was a problem with the charge going through, as my card company has a very "active" card security watching for fraudulent charges, and instead of being discreet, they were sure to let the entire restaurant know the charge wasn't going through. Culvers in general is pretty good, this location just is not. read more

Culver's feels so good going in and going out thanks to their butter burger.