Unacceptable customer service! The owner Brad Budde will be notified. The management needs to be retrained on customer service and to also train the staff better. And for pointers a hello would be nice when you first speak out from the speaker and work on being more professional. The 2.8 star on Yelp is not shocking. I actually personally had been supporting this location for years but it is easy to say that I will not be back and will be letting others know about my experience. read more

Culver's - Burgers Near Me - Scottsdale, Arizona

I usually love Culver's, but not this time. I ordered a fried chicken sandwich. It was average, at best. The patty was not appetizing looking. Strange shape. My biggest disappointment was the chocolate shake with chocolate custard. It was icy looking (like when ice cream melts and re-freezes). The server said that was normal. It wasn't thick enough and tasted like chocolate milk, not like a shake. read more

Can't give a review on the food since it never arrived to my table. Got tried of waiting and asked for a refund. Unbelievable, I complained to the manger and said they had new employees. Most managers would say let me get that out to you right away and apologize. I have eaten at many of the Culver's locations and always considered them in the top tier of the food chain fast food. Don't know what's going on at this location. read more

Culver's - Time they refunded and time I ordered. - Burgers Near Me - Scottsdale, Arizona

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The food was really great but maybe I'm old fashioned but employees at least smile at customers? It's a simple yet rare action. Not a single person even gave a smirk. read more

"had a terrible experience at this location. I waited inside for over 20 minutes for my food, only to find out it had been sitting at the counter the whole time. No one called my number or let me know it was ready. When I asked about it, there was no apology--just handed the food over like it wasn't a big deal. I then asked for it to go, and the staff gave me attitude. Completely unacceptable service. I won't be returning to this location. read more

HOW DO YOU DISCONTINUE THE POT ROAST SANDWICH??? To my unfortunate surprise, today I learned they have discontinued the pot roast sandwich?!?- For the last 5 years I've joyfully eaten this entree several times a week- one of my small joys in life. On a menu fraught with fried items, it was packed with protein, relatively healthy and delicious. I hope there is a wave of public outcry (lol) to bring this item back- until then, unfortunately I will no longer be a patron. Make Culver's Pot Roast Great Again!!! read more

Made to order food. Got some single butter cheese burgers a mushroom & Swiss fries and a custard plain. I only got to try the mushroom and Swiss along with the custard. The other burgers got eaten from the crew. Mushroom and Swiss was very good and tasty. A good burger of this make I've had in a while. Custard was good but wish I got 2 toppings as part of the deal. Either way the food was worth the Try and def can say I finally now have debates to chime in with Culver's as I know what to expect from them. read more

Super fast and extremely friendly service! I was so surprised that every single person was so friendly and kind - and helpful while my daughter and I stopped in for burgers! It hit the spot, we got our food in just minutes and split a custard and cheese curds. I would highly recommend this Culver's to anyone looking for a quick meal! It's right off the freeway and has a drive thru too! The inside was very clean and lots of seating options for small groups or large parties! We'll be back soon! read more

They have the best chicken tendies on the planet. The service is quick and snappy. The place is very viby and SCRUMMM. The inside is very clean and the drive thru is amazing for my golfcart. read more

Apparently Culver's is from Wisconsin, correspondingly they sell cheese curds! The ice cream shakes and malts are top notch. I stick to the mushroom and Swiss burger normally but today I'm going to try their sourdough melt. I like the way that they make things fresh to order. Then they come to bring you food after you pay in the drive-in. You pull over to a designated space and wait with a number. Kind of like Sonic Drive-In. Culver's offers drive-thru only during COVID-19, so unfortunately you can't enjoy the pleasure of sitting in their many outdoor seats that are available. I recommend trying the cheese curds in case you never had any. I would skip the fries. They're not anything to write home about. This is a better than average fast food burger. You can't please everybody, I guess, but this place pleases me. read more

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Our favorite Culver's super friendly - we love the kid's meal for our children - the prices are great, and the food is always amazing and fresh. The staff are great and attentive. We wish they would take the High Fructose Corn Syrup out of their Custard and wish their custard was a little healthier. But the meals and burgers are pretty darn good. Noah is a great manager! read more

I'll agree with other reviews: Check your food before you drive away. I got the wrong food and drink. Called and spoke with a manager named Larry who told me to come back in and he would make it right. Larry is an older gentleman, super nice and professional. All of the other workers were young kids so I'm not surprised the orders get messed up all the time at this location. All in all, I think Culver's is always super salty and the fries are never fresh (looking inside I saw tons of already cooked and bagged fries sitting under a heating lamp). They also give you your ice cream and then have you sit for 10mins waiting on your food in the 110° Arizona heat. Just bring the ice cream out with the food so it stays cold longer. read more

Love their beef burger and fish burger! Super love their frozen custard! The drive thru is fast and the food is great. Fried are hot fresh out of the fryer. I never have cheddar butter burger before and I think I will stick with cheddar butter burger. Frozen custard sundaes are to die to. I can pick and choose toppings I like or am in the mood for. Next time I might need to get a pint of frozen custard to go. read more

Culver's - Cheddar Butter Burger and Crinkle Cut Fries - Burgers Near Me - Scottsdale, Arizona

I ordered fish to go, and the bottom of the fish was wet and soggy, which could not have been from condensation from hot food in the container. The Roll was dry, and there was no butter, utensils, or ketchup. The lemons were dried out. The French Fries were cold. I guess none of that mattered as it was all inedible. It was hard to be surprised about the condition of the food, as going through the drive-thru, asking questions, and was treated like it was a horrible inconvenience to answer them. read more

Honestly so sad because I drove out of my way for my favorite Culver's concrete and the order was wrong :( ordered a chocolate concrete with strawberries and hot fudge... got a vanilla with the tiniest bit of chocolate with strawberries and no hot fudge, also a small is $7 and some change?! The service was quick though, I should've checked my order closer before I drove away read more

I was there April 29 at 11:30 am. Nasty sewage poop smell inside the restaurant I could barely breathe. I can't believe they would be open to the public. I contacted the manager (Brad) and he didn't seem to care at all!!!!! My burger was cold cheese wasn't melted. He said they were getting the sewage felt smells fixed, but he was very monotone. Brad never offered to fix or refund my meal. I definitely won't be back horrible experience. I paid with a $50 bill and they told me they didn't have enough change to pay me back even though my total was $28. Customer service was shit and nobody cared. I go to lots of places and this place is definitely at the bottom. It was my first time at Culver's, so I decided to just say whatever and eat outside I couldn't believe the smell. This was ridiculous. Nobody seemed to care about providing customer service. read more

BUYER BEWARE!! I ordered a plain cheeseburger at drive through which turned out to be overcooked and dry. Essentially inedible. When I called to request that the charge be removed they insisted that I bring it back and have another made. When I repeated my request to simply remove the charge they refused and hung up on me. This is unacceptable customer service. Never have I encountered such rudeness and lack of consideration for the customer. I strongly advise checking your order carefully before leaving the drive through lest you fall victim to this outrageous policy. read more

Drive through was fast and employees were friendly! Our order was correct and portions were great. The malts were very tasty, one of my favorites! Burgers were juicy and French fries were fresh, not greasy. I haven't been inside before but would definitely come back again. read more

Culver's - Burgers Near Me - Scottsdale, Arizona

Had never had Culver's before, but someone in my apt complex was raving about it so I figured I'd try it out. My boyfriend and I went on a Saturday and each got various things to try along with two concrete mixers. I will say, we figured this would be a cheap date, but it ended up being over $40 for just us two! So this is more expensive than typical fast food for sure. All told, I'd chalk Culver's up as a Shake Shack meets Dairy Queen. They have the more familial DQ feel (along with a very similar menu). But the quality is more like Shake Shack. The burger I got was good, but I'd still probably say Wendy's edges this out as a fast food favorite burger. It was good, but nothing out of the ordinary. I really enjoyed their chicken strips as well and would get those again. All quality white meat! The real winner is the ice cream. This sweet treat blew my mind. I honestly don't think I've ever tasted ice cream as fresh as this before! I got the Salted Caramel Cookie Dough Mixer and even though I was sure I'd order the wrong thing on my first try, I can't imagine any of the Mixers being better than this one. It was fantastic! Will definitely be back, but more than likely, just for an ice cream treat. The food is good, but similar to DQ and Shake Shack, this place is more of a go-to for dessert options. read more

Culver's - Burger, chili fries and chicken strips to go! - Burgers Near Me - Scottsdale, Arizona

I want to love Culver's, and I do, but this location is awful! Each time my family comes here, it takes an awfully long time in the drive thru. Then, on what seems every other visit, the order is wrong. Tonight, my husband and I stopped for dessert. The order was correct on the screen, but then we were handed the wrong item. My husband went to the window to correct it, and no one came over - the door next to it is employees only. So, he went to the front. They corrected it and even upsized it. The young man apologized when he delivered it to us. But, as we're now diving home, he took a sip of his malt shake, and it's not even a malt. This location definitely needs stronger leadership team, particularly in the evenings. read more

Stopped in for a sundae on 5/15. Ordered a 1-topping sundae and had the audacity to ask for a cherry on top. Employee said it will be .38 per cherry. He said if it was up to him he would but owner Brad Budde instructed employees to charge for cherries as an additional topping. We didn't ask for a full topping merely a single cherry to top the sundae. We won't be back to this location read more

Have been a frequent customer of this establishment and when I went in to use a free one scoop ice cream coupon I was given since another location messed up my order, the manager stated they couldn't take it as it was given to me by a different location. Culver's is Culver's, the rules should apply to all. Very disappointed with customer service especially from the manager, Noah. I will take my money elsewhere. read more

Culver's - Burgers Near Me - Scottsdale, Arizona

My friend who grew up in the Midwest said Culver's is a must try and to get the butter burger. The butter burger was a 1/5. The cheese curds, 3/5. The custard, 5/5. Confusing menu but we got some sort of cookie dough and salted caramel custard. They were super generous with the cookie dough. As for the burger, it was so dry. I feel like it had no flavor. All I tasted was lettuce. The cheese curds weren't bad but not fantastic either. They were okay with honey mustard and ranch. I feel like Culver's needs some sort of signature sauce or something. read more

Culver's - Burgers Near Me - Scottsdale, Arizona

My husband had ordered two meals and orders an extra fried fish because they would no susitute one filet. When He got home he noticed the extra filet that he paid for was missing. He had taken just a couple of bits of his fish before he noticed and then went Drove to get his missing fish. The "OWNER" asked for his receipt but my husband did not have it ( it was actually wouth my food at home) however the young man at the counter remembered my husband and vouched for his order. The "supposedly owner" would not refund my husband because he had taken a bite out of his food nor did he not give him his extra fish Just because my husband didn't have the recipt!! I know it could of been verified via the register log but no attempt was made. Plus the guy who waited on him verified his purchase. The owner started to argue with my husband and after 3 other customers met my husband outside the resteraunt and totally agreed with him. This is scottsdale and my husband is 62 years old we were NOT trying to rip culvers off. HE JUST WANTED HIS ORDER MADE RIGHT !! They made a mistake causing my husband to have to eat a cold meal and drive to culvers twice. Plus ripped us off totally. This all could of been verified with a tiny bit of research and maybe the owner should think before reacting the way he did. We live in scottsdale and will let everyone we know and our neighborhood list server what happened. It was ridiculous and it was completely the fault of culvers and they refused to make it right. This was totally unacceptable! I know by the so called " owners" reaction Culvers lost at least 4 customers today all over one single piece of fish.. ( after the ordeal the young man at the counter said he was so sorry what had happend at least he stood up for what is right) read more

LACK OF QUALITY & CUSTOMER CARE at this location is obvious. The female "manager" working on Sunday morning 3/10/24 is rude and does not properly know how to EASILY resolve a reasonable customer response to an incorrect order. In short, we ordered through the drive through. There were no other cars before us and there were only 4-6 cars in the parking lot. We traveled 17 minutes to this location for early lunch, took it back home to find no top bun on the burgers. Drove all the way back to reasonably request the $23 refund and remake due to all of the inconvenience. The RUDE and CARELESS "manager" made an excuse that they were busy and NEVER SIMPLY APOLOGIZED for the inconvenience. Her demeanor reflected the lack of care, as she didn't say another word while issuing the refund. What's more, she REFUSED to correct and re-make the order. She also refused to tell her name and instructed other employees to do the same (fear tactics are disgusting!). VERY POOR behavior from a "manager" supposed to be representing the business with professionalism and customer care. Should you choose to patronize here - ALWAYS check your order before leaving. WHAT A WASTE OF TIME & ENERGY! CLEAN UP YOUR ACT CULVERS, SCOTTSDALE! read more

I'm a recent Culver's customer. This was probably my third time to eat there, and I saw that their special frozen yogurt of the day was caramel cashew ice cream and I ordered some... I watched them make it and not until then did I discover that I was just getting vanilla frozen custard with some cashews thrown in it And a very skimpy squirt of caramel sauce on the top of the single scoop. When I sat down to eat it there wasn't enough caramel sauce to flavor a third of the frozen custard in the cup, so I went back and ask if they would put a little more caramel on it. I was told that that would cost extra! The amount of caramel that they put on the first time couldn't have amounted to more than a teaspoon. I told the person behind the counter that they should tell people that what they are selling isn't caramel cashew ice cream but simply vanilla with a few whole cashews thrown in and a tiny squirt of caramel sauce on the top. First they're misrepresenting what they're selling you, and then short changing you on caramel sauce so that you wind up eating it just vanilla custard with a few cashews thrown in it. I won't be returning... I don't patronize restaurants who do business that way. Also, perhaps management might instruct their employees that it might not be worth losing a customer over a little caramel sauce! (the single scoop of frozen custard was about three dollars) read more

Fist time at Culver's (I'm from the east coast). I tried as part of a sweep of regional fast food chains I've been deprived of - and this was 100% the best. -build your own butter burger - 10/10 -sweet potato fries (seasonal?) - 9/10 -concrete mixer - 8/10 (why must that be the name??) Love seasonal/limited items, so was pumped to try the sweet potato fries and pumpkin custard. Service was also 10/10 - everyone was super friendly Warning: food does take a bit longer than other chains, assume because it's fresher! read more

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The butter burgers alone keep me coming back for more when I need a burger fix. The price is great and the quality is fantastic for a fast food joint. But the real reason I go there is the frozen custard. OMG! Especially for the flavor of the day. The flavors are different than other places. Give them a try. Because every thing is made to order I suggest ordering on the app. read more

We love the food and especially the ice cream at Culver's on Shea. But please clean up the dining areas! The tables are never wiped down, the floor is never cleaned and the atmosphere is very unappetizing. The customers have to clean their own tables and seats.Please keep a cleaner dining area!! read more

Culver's - Example of dirty dining area - Burgers Near Me - Scottsdale, Arizona

Will always come back here, food's delicious, and the manager truly takes care of her staff and has their backs, love them!

Ordered three shakes at the drive thru and every other car behind me got their food, where I had to go inside the restaurant and ask about my order after 25 minutes of waiting. Met with a shitty attitude from a couple of young females who giggled their way thru the conversation. Bad service and would not recommend this location read more

Ordered two concrete mixers. Server handed us two little dishes of ice cream. We said, oh, that doesn't look like a concrete mixer. Oh, you want a concrete mixer? Why, yes, that is what we ordered. So they added a scoop of ice cream to each and handed them back to us! Well, okay then! No concrete mixer for you! read more

Culver's - Burgers Near Me - Scottsdale, Arizona

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Probably won't be back. Pulled up to the window and man who spoke seemed to be rushing me. I was just looking over the menu to make sure of everything. Also was asked if all the toppings that come on the double (one of my orders) was good. I said yes assuming it would be the lettuce, Mayo, and other included items. For my burger I asked for a butter burger with grilled onions. Didn't know it literally was just bun and meat. So I came home and called and they said it was build your own. Maybe I'm crazy but I found that odd that they'd ask about toppings on one but not the other. Lady who read order back at window was not very friendly either. I work in hospitality so I always try to be mindful of the people working too but this just seemed like no one wanted to deal w guests tonight. read more

Not surprised that they deleted my last review, they are trying to hide what they do wrong, So let me say agin, I regret to say that my experience working for this company for years has been disappointing. There have multiple instances where older male workers have made inappropriate comments to young female colleagues and customers, creating an uncomfortable and very unprofessional working environment. Despite bringing these issues to the owners and managers, no significant action has been taken to address this behavior! It is disheartening to see suck lack of accountability and respect within the workplace. I hope this company takes this seriously and does not delete my review for the second time. They need to take these concerns seriously and implements necessary changes to ensure a safe environment for all employees and customers. read more

Waited in a hot car for 20 minutes for a PICK UP order. Rude bitch who was supposed to deliver it got mad because I went inside and loudly announced that I wasn't in my car so she couldn't deliver it. I tried to catch her attention but she stormed off. No discount or apology. This place sucks. read more

The worst service I have received in the last 10 years! I would never recommend this place even to my enemies! Restroom was filthy, urine all over floor was not mopped in a very time. read more

Love the fish sandwich with fries. Ordered a strawberry custard and loved. First time ordering custard. Gave the 3 star because they didn't have the burger or chicken. read more

Indoor dining room closed again, i can't count the times they have closed the dining room and leave the drive-thur open. Every other establishment in the surrounding area has indoor dining, not sure how a franchise brand like Culvers allows this, i won't be back. If you must go here I'd call since you may be wasting your time. read more

It's a Culvers so you know what to expect food-wise but I've had some poor interactions with the staff at this location over the years I've lived near it. Always check your order before you leave the drive through, including your drink. Their dining room has been closed for a long time and because of that if it's wrong you can't go inside to get it fixed and the drive through line can be massive. Really wish they'd put a cone in front of the door or a clear sign on the door for when the dining room is closed so people don't repeatedly park, walk to the doors, and have to pull on them to find out they're locked. read more

I like Culver's. Their service is quality and the food is also quality. They have good burgers, but actually I enjoy their cod sandwiches better. The ice cream is fresh and creamy, while their concrete mixers are a great dessert. Price is reasonable and the drive through service is convenient and consistent. Had to beat when the outside temperature is 100f +. I'd give them 4 stars. read more