Dropped in for lunch for the first time in a while and enjoyed my experience generally, but was a bit surprised by the general stand-offish treatment by the staff. I have no problem with the kiosk ordering, but when I had a question, I felt like I was bothering them a bit too much. Our food was decent, but the fries were probably a bit stale. The mango shake had a bit of an artificial flavor. Also, I did not enjoy spending $45 (including tip), for a cheeseburger (3 patties), fries, soda and milkshake at a fast food place. read more

Shake Shack Salt River - Avocado Bacon Burger - 3 patties and Fries - Burgers Near Me - Scottsdale, Arizona

Yet again order is completly wrong, items missing, everything is cold and it looks like a toddler put the sandwiches together and then threw them at a wall read more

I was on my way to a concert and I didn't have the time for a sit-down dinner. So, I was looking for somewhere quick with a drive through where I could get off the highway and then eat while driving. I ended up exiting to go to Popeye's before I stumble upon Shake Shack. Change of course! This all happened on a Tuesday evening. Ambiance (N/A): I used the drive through so I didn't go inside this Shake Shack. Though I've ben satisfied with other Shake Shack's I've been to over the years. Service (4/5): Pretty much what you hope for in a drive through experience. My order was taken promptly. I didn't have to wait long to get my food. And napkins and ketchup were in my bag without me asking. Well done. Drinks (4/5): Pretty much your standard assortment of soft drinks, though Shake Shack does offer shakes (no surprises here). To my surprise, they also have Ginger Ale. Which I typically only get on flights. But I couldn't say no here either because it's not something I run into often. Food (4/5): I went with their limited time special: French onion soup burger. Talk about creativity. If you've ever had French onion soup, this is it in burger form. In addition to the patty of course, you'll also have crispy onions, caramelized onions, gruyere cheese, and a somewhat weird sauce (I don't remember what was in it). It was unlike any sauce I've ever had. I didn't hate it, but didn't love it either. I went with the combo which comes with crinkle cut fries. For fast food, I've always been a fan of Shake Shack. It's a bit pricier than I would like, but the quality exceeds most of their competitors. read more

Have been here several times and the food has been great. The chocolate milkshake with brown bits is my favorite. Clean inside and spacious. Convenient self order kiosks. Staff have been friendly, only had 1 so so interaction but I'd come back again. read more

I haven't been to a shake shack in a while. The vanilla shake was amazing! The others were ok but not as good. We ordered the shack stack, double smokehouse, reg burger, cheeseburger and a hotdog with fries. The regular fries were ok, but nothing special..the bacon cheese lacked flavor... The hotdog is cooked on a grill butterfly style. The burgers were good... But not amazing. I think my fav part was the cheese. You order at a kiosk and wait for the food... Not my favorite way to order... But okay. I asked for ranch when they brought out the food but the gal didn't seem to know what to do with that request. My husband ended up going up to get it. Overall not bad. read more

See all

Great experience, with no issues. Ordering was efficient through the kiosk - easy to navigate. It's my preferred way if it's available. Very clean location which made it nice with two kids. Plenty of staff cleaning tables after they were used. Food lived up to the shake shack standard - from the chicken, to burgers, to shakes. Wasn't too crowded, so compared to other locations this is preferred. read more

I went to order a burger from here this morning. I asked them for a burger with absolutely nothing on it except for tomato. I said nothing not even cheese. They instead gave me a burger with cheese and mayo. read more

Shake Shack Salt River - cheese - Burgers Near Me - Scottsdale, Arizona

very disappointed. i was craving a root beer float and it was mostly root beer. I should've gone to Sonic. read more

This location was so clean! Also had a great team running the counter, eventhough I ordered at the kiosk lol which also asked me for a tip... Burgers are always delicious; all two bites! Cool thing about this location is that it has a drive-thru! read more

Shake Shack Salt River - Burgers Near Me - Scottsdale, Arizona

Haven't been in years,but this location is somewhat new and has a drive through. Really enjoyed the Chicken Shack. The chicken itself is thin, but the breading is tempura like and very crunchy. The buttermilk herb mayo and good pickles also made a difference in making this sandwich very good. read more

See all

When they first opened, the drive thru took 40 minutes. I chalked it up to working out the opening kinks. I just went back... before 11:30 on a weekday. Not a single car in the drive-thru, and about 3 cars in front of the restaurant. 8 minutes later... twice told they'd be right with me... no order taken. I drove thru without food. read more

Ordered the black truffle burger. It does not look like the picture at all. Bun is soft. It was good. My husband ordered the SmokeShack and he enjoyed it. Fries were nice and crispy. Now to the service. There is no one to greet you. No one to help you. You have to place your order on the screen and assign your own table. Tables are dirty but there are wipes available for you to clean yours. No one to thank you for their business and they want you to tip when you're placing your order. There are two TVs with the games on. read more

This is my new easy fast food go to...and I don't really do fast food. However, if I've missed a meal, am feeling Hangry, and have to get out on the road to a business meeting, I'm having a double and fries...with root beer. The only reason they are getting 4 stars is the greasiness of the finished product. Great caramelized beef flavor, but a little heavy on the greasy drippings. That's the downgrade...as its a little bit excessive on the stomach and dangerous for the clothes, but still a ripping good road Burger. And, I'd give them another 1/2 point if i could for really good fries. Hey, the tab was the same as the last time I made the mistake of trying McDonalds, and there is no comparison. read more

Wasn't able to add sauces through uber eats, called in advance to speak with someone and nobody answered

Two and a half stars might be a little high. I went to the drive thru and ordered a hamburger meal, specifying 'no cheese.' The ticket says 'no cheese.' What did I find when I got home. Cheese, of course. Seems to be a recurring problem at Shake Shacks. No attention to detail. In addition, the bun seemed to have been made for a mini burger, and the little piece of lettuce was sad. The Coke was refreshing. Lesson # 1: ALWAYS check your order. Lesson #2: go somewhere else. read more

Waited in the drive thru for over 15 min for 1 hot dog for it to come out hard , black and not edible...bad service ...bad wait time and serving over cooked stuff like this !? I'm never coming back that was the worst experience ever ! read more

Shake Shack Salt River - Waited 15 min in the drive thru for this black hot dog ?! can't pay attention to my hot dog for 2 seconds ! Gross never coming back - Burgers Near Me - Scottsdale, Arizona

We decided to give Shake shack a second try after having a horrible experience at the San Tan Shake shack. I must say first impressions are everything as soon as you walk in the door. Dillon greeted us and was clear in our options took or order and we received it just as we ordered it. We then were greeted at the beginning of our meal by the manager and then at the end of our meal by another manager Tabitha. We have to share shake shack has redeemed itself us and we will be back! read more

Shake Shack Salt River - Burgers Near Me - Scottsdale, Arizona

Good food quality but way too expensive. $24.00 for a burger and onion rings is absurd.

After an afternoon filled with activities we were heading home and wanted to try something new remembering that we have seen the Shake Shack off of the 101, luckily, we took the right exit Pima/90th. As this was our first visit we weren't familiar with the menu and studied the fairly large wall menu. The indoor dining area was about 3/4 full with a mix of families with sports team kids, grandparents with grandkids, couples like us among the mix of seating, booths, table/chair and high-top tables. The world series game was on and both TV's were being watched by many of the diners. My wife ordered a cheeseburger, I ordered the split grilled hot dog, we shared an order of fries and had lemonade. Not realizing they offered beers and wine as well, next time I'll plan on their signature brewed beer instead. The wall menu (the 3 computer screen menus were all "temporarily out of service") did not list condiments of choice for the hot dog. The counter attendant advised that the condiment choices were the same as for burgers - I selected tomato, onion and pickles and mustard only. We sat at the high top 'community' table with a view of the tv's although my wife, from Boston, hates the Yankees and me from San Francisco, hates the Dodgers. Good thing our food arrived quickly, the fries were crispy and hot - I should have grabbed a salt packet from the condiment station as they were only lightly salted. My wife said her burger was perfectly cooked and served with her choice of toppings. My hot dog was split and grilled served on a lightly toasted bun. We enjoyed our choices! While eating we were approached by Alex the Manager who was touching tables throughout the dining area to ensure everyone was enjoying their meals. He was very friendly and shared his experience of having moved to Arizona from the east coast to work at this Shake Shack. It was nice to see a caring, engaged manager. My one complaint is that the acoustics of the dining area are pretty harsh creating a lot of background noise. The chairs and barstools all make a loud screech as they are pulled or slid across the floor. That was annoying! All in all we enjoyed our visit and will definitely return and refer friends there. read more

We met for dinner last night with friends and were pleasantly surprised considering other reviews posted. Ordering was easy at the front counter or the self service ordering menu. The food came out hot and quickly. The burgers are delicious as well as the fries and shakes. The staff was very helpful wanting to know how everything was and if we needed anything else. All and all, it was a fun and good time. read more

Delicious food and great service. Have come here twice now and the service has been great both times. The food is phenomenal and flavorful. I like they have football games on in the dining area as well read more

I thought it was good. The chicken avocado was fresh, crisp and delicious. The pickles had good crunch. The half organic tea and cherry limeade it the spot. The gentleman running the register was friendly. The guy who put my bag on the counter for pick up. Not friendly. Hence the 4 star not 5 star. But the place was clean, they were all working pretty efficiently and I had a real good burger!! read more

The customer service was on point! The server was so nice and helpful and made sure we had everything we needed and wanted. For a fast food place, you woulda thought we were at a restaurant, like you know, state 48 or something. Really, the service was great. The food was good. "The food here is smack" as my sons would say. We stopped by on Monday around 5ish after doing some go cart racing as we were still celebrating Father's Day! The food was delicious. Made well and burgers looked great. I had the chicken nuggets w/fries and a lemonade. It was good. The breading kinda kept coming off but overall, it was good. My sons and hubby had burgers with avocado and some type of pickled peppers and nuggets. They have huge appetites. That was super tasty (the pickled peppers). It was pretty busy inside. It was clean and the self help area was kept well stocked with all your choices of sauces and ketchup. They had two TV's so you can check out the games if you like. We need this place in Surprise! read more

First time at a Shake Shack. Wish I could tell you about the food but . . . I NEVER got my order! Waited 25 minutes in the drive thru after placing my order ( couldn't leave - I was blocked in the line). When I finally pulled up to the window. . .they'd lost my order. "Your food is ready but we don't know what you ordered". Whaattt?? "Hand me my burger and shake if it's ready - we can't do that because we don't know what you ordered" I just drove off. 30 minutes and nothing Won't ever go back. read more

I would very much like my money back ... i went to this location on my lunch break zero cars in the drive thru .so I thought hey this will fast . Nope 15 mins in the drive thru waiting for my chicken sandwich , my chicken sandwich was dry . Not fully breaded . Literally cooked way too long once you bite into the sandwich the skin to the meat was unbreakable . I don't do well with eating meat so I had to examine to ease my mind. I am not happy with the workers here at the establishment. Then you guys have the nerve to not HAVE A MEAL . But wanna charge consumers for each and every thing separately! High way robbery ass food places .. ! read more

See all

It's here! My favorite burger joint is finally open. What is great about this location is the availability of a drive thru. The burger is freshly ground beef and served on a non-GMO potato bun. 100% all-natural cage-free chicken. No hormones and no antibiotics ever. More healthy choices? Sad to say alcohol is not yet available at this location and neither is the plant based milk shake. The staff here is super friendly and helpful. You can order thru the counter but there are self order stations available which makes it quicker to get your food! It's busy here but the decor is nice and modern and there is patio seating. Driving out of the shopping center is a challenge if you're making a left turn so please don't! 90th Street is very busy with cars coming all the time from both directions. Hope a traffic light will be installed soon... read more

Overpriced for the food with long wait times. The fries came out cold. Wouldn't go back again read more

Shake Shack Salt River - Burgers Near Me - Scottsdale, Arizona

The slowest drive-through known to man. Terrible customer service. Don't go here! They waited 24 minutes and a drive-through is six cars and not an apology or a thank you for your business read more

Drive through is a bit longer than expected but that makes sense once you see some of the suspects working inside on the line. Waiting... waiting... waiting... then, they open the window and dont know what you ordered, and give a completely wrong order lol, but then, they have two people with the same name and got confused? They gave me my order, but it wasn't complete, so I waited for them to open the window again looking confused like they had no idea what could possibly be going on with a blank stare on their face, I said yeah I'd like the items you had forgot or just didnt care to put in my bag, no words, they went and grabbed the items and handed them to me and off I went. Besides the excessive prices they have here, I feel like they are definitely not vetting these people well enough before hiring them or they're scared of not hiring someone because they're race, gender, etc. blah blah blah. so it's just a damn shame and a mess of a situation at this place, plus the location sucks in general. why would you put a semi slow/fast food joint in a corner by the freeway that you can't even barely get in and out of? That was definitely a super bad idea on whoever made that decision. Looks like the reviews are already pretty bad maybe learn from what your customers are telling you??? $18 for a burger and fries with no drink is just plain sad. read more

Went for late lunch. Ordered shack burger witha can of root beer, husband had avocado burger and strawberry donut shake and fries.. $35 later the burgers were Luke warm as we're the fries. No toilet paper women's restroom stall. Not a repeat. read more

Absolutely unbelievable with my first experience won't be returning any time soon. Especially with the long wait of 20 plus minutes just to receive the wrong order. Food undercooked and tried calling very disappointed my son took a bite out of this burger as well thanks for messing up our first experience at this establishment. Also waiting in the drive thru and they gave me the wrong order at first and only to have our food come out so late and not done. read more

Shake Shack Salt River - Raw burger - Burgers Near Me - Scottsdale, Arizona

See all

First time visit and it was pretty good as far as burger places go. You place your own order on one of the many kiosks, take a number for your table and find a spot. They bring your food to you and come around to see if you'd like more tea which was a nice touch. Burgers are thin and delicious. Fries were just okay. Grandkids loved their shakes! read more

Shake Shack Salt River - Burgers Near Me - Scottsdale, Arizona

First time at this location. Nice and convenient if you're on the freeway will be glad when the stop lights go active. I arrived at 9:00 and checked to make sure they weren't closing anytime soon. The staff was very friendly. I ordered at the drive-thru, a single hamburger no cheese and a chocolate shake. It took a while to get my order. The hamburger tasted fantastic however it was just a hamburger and bun, no condiments no veggies just a hamburger and a bun. This is only the third time I've been to a shake shack and if this is how a single burger normally comes I'm a bit disappointed. read more

Most overpriced burger I've ever had. Despite paying close to 3x for a burger and fries I couldn't even take more than two bites before I threw it away. It was horrible Do NOT go here. Waste of money read more

Great atmosphere and great food. Kind of expensive for what was ordered but it was good so just cost of living i guess.

Absolute professionalism. Manager was kind and helpful to this delivery driver. Fantastic service, clean and inviting store. Food here is always amazing. read more

I should have check Yelp before going here. First, the speaker wasn't working very well. I thought I was on a S&L for a moment. I ordered the mushroom cheese burger. Okay, a mushroom cheese burger, as you know is a beef burger topped with mushrooms. It's that simple. What I got was a large mushroom stuffed with a little piece of cheese deep fried. Barf! It was $10.00!!!!! No fries!! I would show you a pic, but I didn't want to gross you out. In & Out Burger I want to apologize to you for not trusting in you. My bad! read more

Shake shack one of my Favs for Grub but working in Healthcare TIME is everything and that includes lunch hour. The Mass confusion with self checkouts with patrons in front of Us and Us as well with Table numbers and NO- Swipe Debit card readers isn't going to work. We all got orders at different times and i got stuck eating solo cuz my order was lost apparently. Not going back for this is second time it became a disaster when our order at drive thru was wrong week ago. Again we are limited with our Healthcare careers and last thing Patients need is HANGRY Nurses and MA's . Get it together especially now asking for TIPS aint gonna cut it. read more

Lunchtime I ordered a Regular burger and french fries to eat inside. Wasn't busy but order took long so changed to go. Asked for a water cup, but was pointed to a small paper cup and water dispenser. I really wanted an iced water to go. Oh well. Ate in my car only to find lukewarm, very dry, overcooked fries and warm hamburger. Was it sitting on the counter???? Not a fan. For the price I expected better. read more

Shake Shack Salt River - Dry, lukewarm French Fries - Burgers Near Me - Scottsdale, Arizona

See all

out of the 6 people who were working it took 10 minutes for one of them to greet me and asked if I had been helped. There were only three customers including myself in the entire restaurant but it took 30 min for me to receive my order mind you, I ordered ahead. These kids are extremely unprofessional in comparison to the other locations and definitely need some training on how to deal with customers. No one should have to feel like its a burden to get service. read more