I rarely give out 5 stars -- I'm pretty damn picky when it comes to my cars -- but Elusive Audio in…read moreGeorgetown earned every one of them. Last summer (2025) I brought in my Shelby GT350 after buying it used. The previous owner had cut big holes in the doors for aftermarket speakers. On a Shelby. I was pissed. I wanted factory-looking enclosures, clean professional wiring throughout, and while they were in there, I added a single 12" sealed Arc Audio subwoofer in the trunk. Michael was great to work with. He's clearly a JL Audio fan but didn't hesitate when I wanted the higher-end Arc sub. He ordered exactly what I wanted, built a super clean box that looks completely natural in the trunk, and installed a JL amp with a convenient power control knob right below the steering wheel. The turnaround time was very fast too -- I had the car back quicker than I expected. The attention to detail and quality of the work was impressive. I'm actually going back soon to have him install a new head unit in my 2012 Honda Civic, and I have full confidence it'll turn out right. If you want someone who actually listens, does clean work, and doesn't jerk you around, go see Michael at Elusive Audio. Solid shop.

Elusive Auto contacted me immediately, offered expert advice and scheduled me for immediate service…read moreon an install of a new audio system. Even though I have not done the service as of yet, so far Michael has been professional, polite, and downright phenomenal.

I recently brought my 2023 Toyota Sequoia into Tint World, and I could not be happier with the…read moreresults. I decided to go with the Xpel Ultimate Tint, and it is absolutely worth the money. I love how dark it looks from the outside while remaining incredibly clear to see out of from the inside. ​We went with 5% on the rear windows, 30% on the front driver and passenger windows, and 70% on the windshield with a brow. The installation is flawless. The team was fantastic to work with and they provided me with a quote to come back later for the panoramic moonroof, and even took the time to write up quotes for removing and re-tinting my 2023 Tundra, plus a quote for my daughter's vehicle. ​I also noticed they carry a great selection of other aftermarket parts, like dash cams and automated running boards. If you are looking for high-quality tint and a team that provides excellent service, I highly recommend them! They are very professional and not pushy at all with their sales. One keen factor I picked up on is how fast their quotes are with automation. They able to send to you to review and approve. They do offer military discount upon request and proper ID.

I've been in the Austin area for about 3 years now and this is where I come to get things done…read more They've tinted my car and truck - solid. Dash cam in my car - clean install. Subwoofer & amp - install could've been cleaner BUT sounds amazing so I'm satisfied. Solid prices and if something needs to be ordered, the TAT is reasonable. Clean in the inside. Customer service is always great. I'm unsure if there's WiFi BUT I was still able to work because there's service in the shop so I connected my computer to hotspot and did my thing. Coffee and water available.

Eric helped me today. He was courteous and took car of my car promptly. I will definitely request…read morehim the next time my car needs anything serviced.

Bella and Mike were kind, helpful, and efficient during our MCU replacement service. When we came…read moreto pick up our car, we had trouble accessing it due to a key issue and had to come back the next day. They helped us get everything resolved, and we really appreciated their excellent customer service.

My service advisor Jackie was great!…read more I had to bring in my Cx5 a little over a month ago since someone decided to back into me in a parking lot. Jackie kept me informed throughout the whole process, and they finished earlier than expected! I was actually so impressed with her communication and Calibers workmanship I brought my son's car in to have it fixed out of pocket. Again, Jackie told me about two weeks, and she had it completed in a week and a half! Thank you again Jackie!! Don't take this the wrong way, but I hope I don't have to see you for a while! :)

If this review was based on the customer service of the receptionist at the front desk it would be…read morea zero! I brought my car in to get fixed the middle of march! Mike wrote my estimate and was amazing to work with, the service man who fixed my car was equally awesome! While Brittany at the front was pleasant upon arrival that quickly changed! When I picked up my vehicle I was told that there was a zero dollar balance and they had already been paid by the insurance. Fast forward to today, almost two months after picking up my vehicle and I get a VERY aggressive voicemail from Brittany at their front desk saying that my invoice isn't paid and if I don't call and pay it she will have to turn my file into Williamson County. Again this is the first time I've heard from them in two months!!! When I called back and talked to Mike (who is awesome) he explained to me that the problem was on their accounting side and funds had been put towards my account that weren't meant for my vehicle! He asked me to look in to it on my end and he would do the same! We got it figured out and cleared up in a civil non threatening manor! I would recommend their work just not the receptionist! She is aggressive, threatening, condescending and in no capacity belongs in customer service as the face of a company!!

Picked up a new car & wanted to go darker on the front windows! Brother Window Tint really came…read morethrough for an amazing price! I called & he quoted me a price & told me to bring it right then. Got me taken care of fast & did great work! I recommend if you want fast, quality service! He also does car audio installs & I will definitely be back! 10/10!! Nice inside shop, to relax & wait for the work to be done as well! Thanks again Brother!

Great prices gives you it over the phone. Great communication very easy to work with highly…read morerecommended.

I just wanted to say a huge thank you to Brandon at the Service dept. I walked up yesterday as he…read morewas locking the front doors and he immediately asked if I needed help. He could have said sorry we are closed. He helped without hesistation. I was trying to pick up my car. Than k you, Brandon for your care for the customer. Yesterday was not a good day for many reasons. His kindness and effort was greatly appreciated. Thank you, Brandon.

I scheduled an appointment with Toyota Round Rock Service for an oil change and to diagnose an…read moreissue with my trunk, which has not been working properly. When I dropped off the car, my service advisor Nathan told me it would take about 2 hours for the oil change and that they would also diagnose the trunk issue and call me with an update. After waiting 3.5 hours, I received a notification saying my vehicle was ready -- but the notification only mentioned the oil change. There was absolutely no information about the trunk issue, no diagnosis, and nobody called me as promised. My car then sat there for two days. I tried calling multiple times, left voice messages, and contacted the office, but my service advisor never called me back. Later I found out he had mixed up my phone number. On the second day, I finally drove there in person without any call from them. My car was sitting outside, and when I asked if everything was ready, I was told with a smile, "Yes, everything is done." I grabbed my keys, walked to the car, pressed the trunk button -- and immediately realized the trunk still did not work at all. When I pointed this out, I was simply told, "Oops, yesterday it was working, today it's not working again." This is not acceptable service. I lost two full days, I have two kids, and we only have one vehicle in the family. The lack of communication, wasted time, and careless attitude were extremely frustrating and disappointing.

I was impressed!!! When i showed up I was greeted by the manager and discussed what need to be done…read moreand was provided the coast for the job and offered a round trip uber ride to me prefer destination location. Job was completed within the time frame I was told. I highly recommend this place.

I came here on a whim to get my moms car serviced. Her Mazda needed an oil change. I called before…read moreI showed up and they were very helpful and upfront about cost and any questions I had. I showed up with my 2 year old and was surprised to see that they have a pretty large playscape with a big slide and large toy car. My son had fun playing in it and it was nice that they had an area for kids to play in while you wait. After my son was done we sat in a large comfy waiting area that has move theater style seats and was playing Spider-Man as well as a faux fireplace and a coffee machine. Interestingly enough the changing table was in the men's restroom but I didn't mind! It only occupies one person per restroom so no biggie! I will come back again

Stranded on Thanksgiving Day, needing a battery replacement. Everything else was closed except…read moreO'Reilly in Cedar Park - even Walmart was closed on Thanksgiving. We arrived to find a salesman of few words. Not rude, just not in the mood for conversation, I guess. We explained the situation, and he asked questions about the car, make, model, and year. Then he says, "The only one we have that fits that car is $290.00 plus a core charge of $29." I had already checked Walmart's prices, not realizing they had finally begun closing on Thanksgiving. The Walmart price for the same size, amp, volt, etc. battery was $179.95. So we paid the price of needing something in a holiday emergency. I expected parts houses to be more expensive than Walmart, but I didn't expect them to be nearly TWICE the price. Anyhow, we said, "Sure, we'll take it." So he rang us up, and we paid. He brought the battery from the stockroom and set it on the counter and mumbled "Thanks," and walked away. I said, "The sign says you install batteries free of charge, is that right?" He kind of grunts, "Yes." Then he went into the back again, and I wasn't sure if he was coming back or not. But after a couple of minutes, he comes back out with tools to change the battery. I am sure he was hoping we would just take the battery and leave. It took him a while to change the battery in dead silence. When he finished, he just turned around and went back into the store. I followed him, however, and when we got inside, I handed him the receipt back and said, "Now, you can refund the core charge." He took the receipt without saying a word, completed the $29.00 refund, and returned the refund and receipt without saying a word. By this time, a lady had come out of the back and was standing behind the counter also. I took the refund slip and looked at her and said "Happy Thanksgiving," to which she kind of smiled but didn't speak. After we got home, I looked at the receipt again and saw that WITHOUT ASKING -WHICH IS AGAINST THE LAW IN TEXAS- an added a $4.00 "Extended warranty" to the bill! It was too much trouble to return for a refund. If it is customer service you wish, along with a battery that is priced almost double the one a mile down the street, and a hidden charge for a worthless warranty you didn't want, this is the place to go! If you're not in a jam on a holiday, then there are many other places to purchase overpriced batteries that offer a much more congenial service experience. The only really good part of this experience was that they were OPEN and we were able to get the replacement and be on our way. But I only live a few miles up the street from this store and I'll be sure to avoid it like the plague in the future.

I wish I got the gentleman's name who helped me today but he was so kind and wonderful! This was…read morethe second auto parts store I went to because the Auto Zone store checked my battery and told me it was time to replace it. I mentioned I had bought it roughly 2 years ago and the Auto Zone associate stated it should be under warranty but they didn't carry that brand and advised me to go to O'Reilly, hence, why I was here now. The O'Reilly associate reviewed the logs to see how long ago it was that I actually bought it and to ensure I could get it replaced it under warranty. Unfortunately, they didn't carry this battery either but he double checked my car to make sure the previous employee was being truthful about the state of the battery. After inspecting it, he noted that it was an Advance Auto Parts brand and even called the store for me before he sent me on a fool's errand. Fortunately they were in stock and he informed them he was sending me over to get it replaced. I appreciated the extra mile he went even though I didn't purchase anything! I might have to come here instead next time :) Thank you so much for the great customer service!