One of the most pleasant car-buying experiences we've had--which says a lot. Our lease was coming…read moreup, and while we were only casually exploring options (we had even preordered another vehicle), we decided to do some comparison shopping. I was surprised by a promotion on a new Audi Q5, so I submitted an online inquiry and immediately heard back from Devin. We went back and forth on the vehicle we were interested in, and after I shared details about our current lease, Devin offered to run numbers for a trade-in. I gave him a target monthly payment, and he worked with his manager to make it happen. Throughout the process, he was friendly, responsive, and never once came across as pushy or salesy. He was transparent about our trade-in value and provided clear quotes for two different trim options. Since we live about an hour and a half away, we were understandably cautious. Jay, the General Manager, reached out the evening before our visit to offer the option of completing the finance application in advance so everything would be ready upon arrival. The next morning, Devin confirmed we were approved and shared the final lease terms. To be honest, we half expected things to change once we got there--either a different monthly payment or a lower trade-in offer. Instead, the experience was exactly as promised. Devin greeted us right away, had the car ready, and after a quick test drive and trade-in evaluation, they honored the original sight-unseen offer and presented the same deal we had been quoted. We were in and out in about an hour. From start to finish, Devin was professional, approachable, and easy to work with. Even after the purchase, he remained responsive--quickly replying to a couple of follow-up questions (even on his day off) and ensuring someone else followed up to assist. All in all, this was truly one of the best dealership experiences we've had. Highly recommend both Devin and Audi Napa Valley.

I advertised my car for sale and Audi of Napa Valley gave me a very competitive offer. Josh was…read morethe salesman and after an inspection and test ride, kept to the initial offer. The transaction was clear from the beginning & the process was relatively quick. I had some initial skepticism as some dealers offer a higher price initially (Bait n Switch) then attempt to marginalize the true trade in value. Not the case here. A professional straight forward affair. I would not hesitate buying of offering for sale a vehicle with ANV.

Excellent experience at CarMax. We shopped online, got reapproved, then went for a test drive. We…read moretest drove two cars, chose one, and the signing process was easy. The only sad part is that we bought the car at the end of the day. So the workers who detailed the car before we got the keys didn't do the best job. I ended up having to clean all the visual dust, stains, and spots throughout by myself. Other than that, I would definitely use CarMax again next time we purchase a car.

Had a 3:00 pm appointment. Showed up early and told to have a seat. Advised a salesman would be…read morewith me shortly. After 45 minutes I got up and told the front desk person that I've been waiting over 40 minutes when I had an act appointment for 3:00 pm. I asked the employee why do they make appointments and then let you wait almost an hour or more to be seen!! All I was doing was picking up a car for a 24 hour test drive and had already sent all the documentation they had asked for before hand! I should have been out of there by 3:15 at the latest!! Dies this dealership think Busy customers have all day to wait on them?!?! I'm a doctor and I wonder how they'd feel if they had an appointment at a certain time with me and I showed up almost an hour late!!! Simply poor customer service!! Not a very well run dealership in my view! If you have all day to sit in a waiting room then You might want to shop for a car at CARMAX, Fairfield!!

I want to thank Mark Barlaan at Acura for helping me find my perfect car--not once, but twice! His…read moreprofessionalism, patience, and dedication made the entire car-buying experience smooth and enjoyable. Mark took the time to understand exactly what I was looking for and helped me find the perfect Acura that fits my needs. I am so excited about my new Acura and couldn't be happier with my purchase. If you're looking for someone who genuinely cares about his customers and goes above and beyond, I highly recommend Mark Ablan. Thank you again for your outstanding service and for making this such a wonderful experience!

I rarely leave negative reviews, but after months of dealing with Hopkins Acura of Fairfield, I…read morefeel compelled to share our experience so other customers know what to expect. Our 2017 Acura TLX suffered a connecting rod bearing failure that was covered under Acura's recall. Before the failure, the vehicle routinely achieved fuel economy consistent with Acura's published ratings and our years of ownership experience. Around the time of the bearing failure, fuel economy dropped dramatically and has remained severely reduced ever since. Over the course of several months, we worked extensively with Hopkins Acura, providing fuel receipts, mileage logs, manual MPG calculations, photographs, and detailed documentation. We gave them every opportunity to investigate and resolve the issue. Instead of focusing on finding the root cause, we were repeatedly met with shifting explanations, contradictions, delays, and ultimately a refusal to continue helping. One of the most concerning aspects of the entire experience was the quality of the recall repair itself. After major engine work, the vehicle was returned to us with the battery improperly secured. While Hopkins corrected the issue after we brought it to their attention, it understandably raised concerns about the overall attention to detail during a repair that involved significant engine disassembly and reassembly. The most disappointing part of this experience was dealing with General Manager Mike Gough. Rather than taking ownership of the situation or demonstrating genuine concern for a long-standing customer, his communication reflected exactly the type of stereotypical car dealership mentality most customers dread. When we raised legitimate concerns supported by documentation, his responses became increasingly dismissive. Instead of addressing the facts presented, he ultimately chose to tell us to seek a second opinion elsewhere while simultaneously banning us from future service at any Hopkins Auto Group dealership. Think about that for a moment. After multiple visits, multiple repair attempts, countless emails, and months of effort on our part, their final solution was: "Go somewhere else." Even more frustrating, Hopkins repeatedly suggested obtaining a second opinion from another Acura dealer yet offered no assistance with the cost of doing so. When I directly asked whether Hopkins would cover the expense of the second opinion they were recommending, I never received a response. The email was simply ignored. What stands out most is that nobody ever actually explained why a vehicle that once achieved well over 20 MPG now struggles to achieve 15 to 16 MPG. Nobody identified a root cause. Nobody offered a meaningful plan toward resolution. They simply declared the vehicle "normal" despite extensive documentation showing otherwise. Jessica Wagoner and Sheila Roberts were generally professional throughout much of the process and at least engaged in the conversation. Unfortunately, once the matter reached upper management, customer service and accountability seemed to disappear entirely. If you're looking for a dealership that stands behind its work, thoroughly investigates customer concerns, and takes ownership when problems arise, my experience suggests you should look elsewhere. Hopkins Acura had months of documentation, multiple opportunities to make this right, and every chance to demonstrate exceptional customer service. Instead, they chose to dismiss the concern, refuse future service, and stop communicating when asked difficult questions. Extremely disappointing experience, and based on how this situation was handled, I would not purchase a vehicle from Hopkins Acura of Fairfield nor would I recommend their service department to others.

I had a great experience working with Luis Guzman in the service department. There was a small…read moremishap with the parts I originally ordered, but Luis handled everything professionally and made sure it was all taken care of. He was helpful, courteous, and made the whole situation stress free. I'm very happy with the service I received and really appreciate how Luis handled everything! Highly recommend!

I came in to request my service records and was disappointed by the way I was treated. The service…read moreadvisor was extremely rude. I understand you may have been on your lunch break, but a simple, polite explanation would have been far more appropriate than the attitude I received. This is not an acceptable way to treat customers, and it has left a very negative impression. As a result, I will not be returning here for future service.

Literally was able to get me into a car when I felt like I was running out of options. Would…read morerecommend

I went to the branch in American Canyon to purchase my first car. The salesman Kirby was absolutely…read moregreat! My whole experience was very good. There was no pressure to purchase a vehicle until I was ready and certain. I totally suggest anyone looking to buy a great and reliable car to come here!

Zahid is a top performer in his profession. Independent car dealers can be a little shady in my…read moreexperience. Lux Motors lead by Zahid is a breath of fresh air. I bought a Mercedes from Zahid and love it. It is refreshing to buy a car from an owner/dealer that is involved in every aspect. I hope Lux Motors can grow into an empire.

Zahir always goes above and beyond helping me out even with the little things. I was having an…read moreissue with a loose connection to my headlight and he called and got me an appointment right away at Element Auto. I was taken care of right away because of Zahid's help. I was in and out in 15 minutes. He always so patient with all of my unnecessary questions

Excellent Service Completely inspected and brought up to…read morespeed a Toyota Tacoma I bought at Carmax Completely trust Hanlees Toyota Fairfield James Sanchez service was outstanding Kudos

Everything went smoothly with the purchase process, and I was excited to drive my car home…read more Unfortunately, shortly after leaving the dealership, the check engine light came on, and the vehicle began experiencing misfire codes. I'm extremely disappointed. I worked hard for every dollar I spent on this car, and to have problems immediately after driving it off the lot is unacceptable. While I appreciate that the dealership provided me with a rental vehicle, that's not the point. A customer shouldn't have to deal with major mechanical issues right after purchasing a vehicle. l've owned several used cars over the years, and I've never experienced anything like this immediately after a purchase. This has left me feeling like I was sold a lemon and has completely taken away the excitement of buying a new vehicle. I truly feel let down and disappointed with this experience. I hope the dealership takes responsibility and resolves this issue properly.

Five stars for Ford Fairfield! Their team went above and beyond to get my 2020 ROUSH F-150 back up…read moreand running with a complete new transmission and the ROUSH-specific access required to properly recalibrate the supercharger. This was a challenging repair, but Missy B., Michael G., Robert K., Kishan K., and Erich C. put in the extra time, effort, and coordination needed to get it done correctly. Special thanks to Erich C. for helping secure the ROUSH-specific access that was so important to the process. I am genuinely grateful to the entire team for their persistence, professionalism, and care. Thank you all for bringing my ROUSH back to life! Ford Fairfield has an exceptional team and has earned my strongest recommendation.

I couldn't update this review fast enough. The excitement of when we first purchased this car,…read morequickly faded away within the last 5 years and almost 37,000 miles later. 1. This model explorer alone had 33 safety recalls. Each time we took our car to the shop, it took 1-2 weeks for repairs. Completely inconvenient! 2. The crack in the windshield that was EXISTING when we bought the car never got repaired in the 5 years we had the vehicle. Don't bother purchasing warranties because this dealership doesn't honor them and the 3rd party warranty company gives you the run around. Ford was supposed to complete the repair themselves but kept pushing it onto the warranty company! 3. No cars transmission should go out at 36,000 miles and some change! NEVER!!! 4. As the dealership that sold the warranty and extended warranty there is no excuse as to why you can't locate a customers information to verify they have coverage for power train issues, but of course it's easier to try and convince a customer that they don't have coverage, I guess! 5. Replacing the transmission took just shy of a month and no loaner car was offered. Literally had to pay for a rental at about $600 a week, plus pay a car note for a car we didn't have in our possession just to be able to get to and from work! All because Ford only offers loaners for "Ford" warranty vehicles. How that even makes sense is beyond me! In this economy, an extra $600 is tough! 6. After repairs were made, we were told we could not pick up OUR vehicle until the warranty department made payment. So even after the warranty department approved the repairs and approved to cover almost 100% (we had to pay $200 for screws, yeah, I know, crazy), we were told we would have to wait until they paid because it was a large bill. I guess the peace of mind was being told that warranty "usually" pays quickly. We had to get the manager involved after numerous calls and he only agreed to release our vehicle because I'm sure he realized illegal business practices aren't the best route. I won't go into detail on the legal perimeters or lack there of to withhold someone's car without legitimate merit! Obviously I understand that no business is perfect and sometimes issues are bound to happen, but this experience alone showed us that Ford Fairfield does not care about its customers and will do anything they can do be shady, with a lack of professional business practices. Do yourself a favor and buy your car anywhere else but here! If I could give zero stars that would still be too many for Ford Fairfield...

AVOID THIS PLACE ~ They aren't honest with customers, they'll say anything just to get you there --…read moreand they're selling cars with MAJOR issues that you'll need to fix. I spoke to them multiple times over phone and text. Asked multiple times why the car I was interested in was a couple thousand below market. Their website intentionally had photos of the car that suggested it was clean. Were huge rips in the front seat, and the windshield had multiple issues, wasn't even drivable (neither was mentioned, or in the photos -- even though they knew i was coming from an hour away, and renting a car). They instantly said they'd drop $200 more for the seat & the windshield each, they just lied to me to get me there (on my time and money). Was still cheap enough i had it pre purchase to look at it, mechanic said there was over $3,000 in just labor that this car needed (for a car under 8,000..) They are misleading people on purpose, not telling the truth -- and selling cars with thousands of dollars of fixes needed. AVOID THIS PLACE!!!!

This business needs to be closed down before someone gets hurt. My car shut down on the freeway…read morehours after the purchase. I've had nothing but problems ever since. 707 Motors says it's not there issue.

I had a DEF system issue with my Sprinter van. Tony Danai, Service Advisor, provided excellent…read morecustomer service and managed the process of diagnosing the problem, fixing the issue and working through the warranty process. Tony is one of the best Service Advisors I have experienced in my many years of vehicle ownership. Thanks, Tony

While driving to Napa yesterday, I hit a pothole on Highway 12 and busted the sidewall of my…read moreMercedes Benz CLS front drive side tire. I was 2+ hours away from home and over an hour from my destination. Since I have Mercedes-Benz tire and wheel insurance- I was informed Mercedes Benz of Fairfield was down the street. I thought lucky me- I would drive on my run flat tire to at least drive down to the dealership to get my tire fixed. I drove with my busted side wall tire to the dealership. Hoping I would get some support or some type of temporary solution..... The service I got was NOT what I expected from Mercedes Benz Service Center. They told me they did not have the tire in stock. They would not get it until Monday and they don't even know if they can get me in for an appointment on Monday. I asked if I could get a rental since I was stranded and they could not fix my tire. Marcos stated they did not have any rental vehicles either. How can you be such a big service center and not have any backups for people who come across these types of issues... or have a tire in stock. I was practically told to kick rocks. Never again would I ever come to the dealership or buy tire and wheel insurance when I purchase a vehicle from Mercedes. I was disappointed and shocked. Mercedes Benz of Modesto is 100x better than this location. They would have never done that to their customer. Learn & treat your customers better .... Oh, and I forgot to tell you all the best part. I asked if they could call the Walnut Creek or Sacramento location for me to see if they had the tire in stock. I would be willing to drive my run flat self to the other location. I was told that I'd have to call myself. Both Marcos and the women working there yesterday around 1pm were not helpful nor nice. Please have a professional development course on Customer Service 101.