The guys behind the counter work very hard, and are very polite and pleasant while doing it. They're almost always open, not all holidays but many. This is a local's spot, and it's just nice and homey. I love the fried cheese curds and the plain cones, reminds me of childhood. read more

Dairy Queen is always solid. Blizzards are pretty much what we go there for. We stopped there last night after a visit to a corn maze in Dundee and I had something at DQ that I've never had before: jaw-dropping customer service. It's not that I usually get bad service at a DQ, it's fine most of the time. Here, though? At this one? A master class in how to serve the public. Led by Amir, his team takes complete care of the client. They do it in such a way that it is infectious across the board. Amir lets everyone know that 'he's got them', letting everyone know that they are in good hands. He pays attention to people who are waiting, letting them know what is happening, while providing the best customer service possible to the next person in line. Coming from customer service, this is how I treat my own clients. I know that my method is rare so I find it incredibly refreshing when I see it happen to me and to have it happen in a place that I wouldn't otherwise expect. The magic behind Amir's leadership is how his team reflects him. I needed ice. Amir was busy but someone else on his team said 'he got me', got my cup, filled it with ice and the drink I wanted and took care of me. This team is absolutely amazing and my final point before I go...all of this happened near the end of the night. No one was dragging. Energy and desire to serve was still at a high level. Would DEFINITELY go back to this location again. read more

Good food, good people, good setting! Solid burger, fish, and chicken. Nothing needs to be said for their desserts read more

great service, came in at 11pm ish and was greeted happily and had my food made fresh and fast. fries were crispy, hot, and perfectly salted! had my burger and it was incredible as well! highly recommend for any college students looking for a late night bite. don't listen to all the negative reviews they're all extremely old read more

The absolute best DQ around town! They serve the ice cream five seconds after you order. They are so fast and their treats get more delicious everytime. They have the best customer service in the Ypsilanti area! SO YUMMYY read more

Dairy Queen Grill & Chill - EMU soccer team loves this place!! - Ice Cream & Frozen Yogurt Near Me - Ypsilanti, Michigan

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I ordered an ice cream birthday cake five or six days ago. I requested a specific cake with specific decorating. They said to pick it up at 1:00. I picked up the cake. The decorating was all wrong. I complained. The manager offered several times to redo it, but I didn't want to stand around waiting. He also said they didn't have the colors needed on the cake I selected, anyway. The entire process was unpleasant and upsetting, read more

Dairy Queen Grill & Chill - Cake I ordered. - Ice Cream & Frozen Yogurt Near Me - Ypsilanti, Michigan

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Everytime I visit I have a good experience. Staff is always kind and has a smile. Quick service and good treats. Even when they are busy I am greeted with a smile. read more

Since new ownership food, customer service & ambiance has been exceptional beyond expectations ! Great go to spot for quick inexpensive bite! read more

Waited 20 min for a half ass cone dip and forgot my sprinkles. Wow. Worst one yet. Don't go to this dq read more

Dairy Queen Grill & Chill - I had to wait 20 min for this with no sprinkles ? Forgot em. Looks like they took a bite out too. - Ice Cream & Frozen Yogurt Near Me - Ypsilanti, Michigan

The treats are great but honestly the service is why we always come to this Dairy Queen! Today they were slammed as it was the first day of school yet they treated everyone so kindly and got orders out quickly. I was impressed! read more

This is a really old Dairy Queen. In fact, my husband used to go here 40 years ago when he was a student at Eastern Michigan University. It really could use some refurbishing. However, as usual, the ice cream didn't disappoint. We were on our way from Ann Arbor to Detroit Metro Airport and picked up a snack before a long day of travel. read more

The food and blizzards and ice creams are delicious. The drinks are also good. The service is amazing everyone is always so nice, and the place is always clean when I go in there. They do an amazing job! read more

I've been here twice in the past month. Both times the staff has been great-quick and accurate. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Ypsilanti, Michigan

Very quick and polite service. Yummy strawberry shake. Cookie dough blizzard tasteful too.

I ordered a custom birthday cake this past Wednesday that would be ready today at noon, Saturday, November 18. My husband drove down and they know nothing about it at the Dairy Queen on Washtenaw Avenue. I snapped a picture of the confirmation and I received an email confirmation. Totally disgusted. I miss Dennis. read more

First time trying DQ ice cream! The New York cheesecake blizzard was excellent - loved the chunks of cheesecake in the perfect biteable size. A small was more than enough for 2 people to share. The ice cream here wasn't absurdly overpowered in sweetness too, compared to most of the ice cream found in America. Apparently this is one of the rare DQ branches that is open all year round, even in winter. Employees at this branch don't seem particularly cheerful though. And no restroom here! Went on a Sunday afternoon and it was really quiet here. Would be nice to bring a group of friends to have post-lunch ice cream after church! read more

Dairy Queen Grill & Chill - New York cheesecake blizzard! Recommended. - Ice Cream & Frozen Yogurt Near Me - Ypsilanti, Michigan

Very friendly staff! Went out of their way to get us free cones on free cone day even though they were almost out of ice cream!

This is by far and away the greatest consumer experience I have ever had in my life. I personally, am obsessed with the S'mores blizzard and find myself going back to this location so many times. EVERY SINGLE TIME I am met with the most genuinely kind service from the staff. It seriously is a family environment in there and the workers there are always making me and my friends feel welcome. We drive 15 minutes out of the way to go to this location because of how outstanding the service is even when there is a DQ closer to us. This is how businesses should be run, with compassion and genuine care of providing the best service to its customers. I 1000000/10 recommend going to this location and I promise they will not disappoint! Family for Life!!! read more

This place is actually managed well unlike most of the fast food in Ypsi. They're fast even when their busy and actually open decent hours. They also almost always have enough employees and they've all been very friendly. read more

I've been here multiple times- too many if I'm being honest! I live 5 minutes away so I make an excuse to get a peanut buster parfait regularly! They're open year round and they've recently updated the interior. I don't know what other people are talking about as far as service- I have brought indecisive children, waited in long fast moving lines on hot summer days, came in shortly before close and have always had friendly & efficient service! They have been patient with my children, corrected a mistake in ordering (my kids fault) with a smile and a "no problem." I've ordered food- burgers, fries, chicken strip baskets and hot dogs too and it's always been good and hot. They hand my kids their blizzards upside down every time and my children are fascinated. My family and I will continue to frequent the DQ! read more

Dairy Queen Grill & Chill - Peanut buster parfait- so good! - Ice Cream & Frozen Yogurt Near Me - Ypsilanti, Michigan

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Staff were all super nice. I got my order really quickly. Honestly, I'd never been to this store before, but it'll more than likely be the one I frequent all summer. read more

This DQ seems to have a snail pace at getting orders out. Now, being from the West Coast, everything is fast paced and everyone is always in such a rush. I'm all for taking things slow and easy and reminded, when I leave A2 that a lot of people have a laid back and calm attitude, but c'mon...when ice cream is involved, it shouldn't take that long to serve...especially when you have machines to do it for you! read more

This Dairy Queen had the most immaculate customer service. Everyone was friendly and outgoing when we walked in. They were so attentive and delivered the food to our table! Everything came out fast and was freshly made. Would definitely recommend for a shake and chicken tender basket read more

it was very busy when I went (as you would assume on a summer evening & the other DQ nearby is down for the night) but they were very accommodating to someone with a peanut allergy and took the time to double check their ice creams and syrups for cross contamination. And shout out to who I assume is the manager! She was very calm and professional when a woman completely lost it because her blizzard wasn't quite right, remade it for her promptly and was polite the whole time. also, they added a third cup for the "boys tips" and "girls tips" competition to add one for us non-binary folks, we threw a $5 in for y'all. read more

Amazing service! Went with my brother and grandma with Alzheimer's and owner was super nice and the ice cream is everything you want from a Dairy Queen! I will certainly be back! read more

Can I give it less then one star??? Went there for a Blizzard as I've been many other Dairy Queen's with great success for a gluten free snack, especially Blizzards. Goodness, I'm going to review youR Ypsilanti store so badly, I went there for a gluten free blizzard which I've had at other stores around the country and they were soooo clueless. Said nothing was gluten free for me and they couldn't help me. Wow, train your employees!! Bad customer service just stood there and looked at me like they didn't know what I was saying. It is in the gf fast food app as a gf place to go. They usually are really good and clean the mixer and make me wonderful food, but not this store,, stay away and beware!, read more

Dessert Wise, this dairy queen is just like every other (which is great of course), However this one also has good food. For one this one runs cheap daily specials on something (food wise) and also have good lunch meal deals. Had the onion rings, which are really good ( might be top 10 in the area), fries here are OK, chicken tenders are great here (taste real similar to Arby's), and they also have a really good double cheeseburger. Me personally, i think this dairy queen is about 1 to 2 notches below say a Culver's, and i think that's really good. read more

Ice cream is good (strawberry chocolate sundae) and the are open til 10:30pm :) read more

Dairy Queen Grill & Chill - A sundae. - Ice Cream & Frozen Yogurt Near Me - Ypsilanti, Michigan

I wish I would've known about Yelp sooner! Looks like my review is right on the money lol. I recently learned about Yelp or I'd have written this review years ago when the incident happened!! I would give them zero stars if it were an option :) I don't think they've ever heard the phrase 'customers are the blood life of the business'. Please excuse me when I say, the place is flooded with trailer trash! I had an employee literally yell at me and the manager/owner took his side! Just flat out trashy and ratchet to say the least. The young female claimed to be the owner, I'm not sure if that's true. I will never go there again, spend a little extra and visit a ice cream shop further west (a2) ypsi is ghetto! read more

I don't normally write bad reviews, but I have given this location multiple chances. After many bad experiences today pushed me over the edge. I went in here today and asked for 2 dipped cones. The lady dipped it 3 times and couldn't seem to get it right, but still gave it to me dripping down her hand and didn't seem to think there was anything wrong with handing a customer poor quality product that her hands had contaminated. She added some advice that I go get a napkin so it wouldn't drip down my hand as well. How helpful. I almost asked her to redo it, but I was disgusted with the choices. I just wanted to get the rest of my order and leave. I kept standing there so someone came to me and said, "Oh, did you need something else?" Frustrated, I responded "yes, the other cone I ordered." Despite the fact that this was the person I ordered from only moments ago she acted like she knew nothing about the rest of my order so I had to repeat it and wait. Overall, the ice cream wasn't kept cold, the place was filthy and the service was terrible. read more

What a complete waste of calories. After seeing the S'mores commercials we knew trying the new blizzard flavor was going to happen sooner or later and there's no time like the present. We came to this location fairly late, around 9:30. The place was very busy and there were about ten employees standing around doing nothing with one or two at the registers. Looking around, I'm not sure why the employees felt like they had nothing to do. The place was filthy. When paying for my blizzard I set my wallet on a spot of chocolate syrup. You're telling me not one of those employees could grab a rag and wash off the counters? We had the Oreo S'Mores blizzards and the build up really did not match to the delivery. Upon handing me my blizzard, the employee delivering it to me turned it upside-down quickly with a really displeasing look on her face. Yes, I know it's late and you want to go home, but what about a smile, eh? The blizzard itself was too much. The Oreo and S'mores flavors didn't go well with each other and all the good stuff (graham crackers, chocolate) were congealed at the bottom of the cup. I actually savored the one small spot of plain vanilla. Skipping this location in the future. read more

We had lunch on Thursday July 18 at the DQ on Washtenaw in Ypsilanti. The service girl at the counter was rude. When we came in she was resting with her elbows on the counter. I asked what flavors of soda she had. She didn't know the flavors of soda offered but said they sold coke. I asked her again for the flavors and she said there was a machine for self service. Then she told us what the flavors were. She never smiled or said thank- you. She didn't wear a hat to covert her long ponytail She didn't know if DQ had the fish sandwich or not. She sold us the combos when we wanted the kids meals. When I asked her about it she told me I ordered the combo. I asked her who the manager was and she pointed him out to me and told me that he couldn't do anything. I told her to ask him to come over to our table when he had a minute. He never came over, and she continued to rest her head on the elbows at the counter. Food was ok and served hot. We're on our way to the DQ on Stadium in Ann Arbor for ice cream. And a pleasant encounter with staff. read more

looking for ice cream and this was the only place around in that area...wish we never stopped long line because they are as slow as their turtle sundaes. floor & tables were dirty and gross. went to sit outside and the chairs are chained to the tables which makes it NOT easy for 4 people to sit at one table read more

I ordered a chicken strip basket to go and I get that we are dealing with coronavirus but they were definitely not understaffed or super busy. They didn't give me the ranch or gravy I asked for which is fine, whatever. But what really threw me off is when I picked up my toast and it's literally just two pieces of white bread... not toasted at all (not to mention it was everyone's least favorite-- the butt end!) I literally laughed because it looked so sad. We went back inside to ask for new toast because it was literally....not...toast.... and they said "Oh sorry that's just how we make it here." I'm sorry but you didn't make anything??? Its literally a slice of bread you pulled from a bag and threw in with my chicken. Haha don't order food from them seriously I only wish I took a picture to post. Sigh. read more

have you ever had their blizzards? they're amazing (add brownie and cookie dough) but my friend was kinda in a bad mood today so that's the reason I gave it 3 stars. read more

Dairy Queen Grill & Chill - me giving my blizzard a thumbs up - Ice Cream & Frozen Yogurt Near Me - Ypsilanti, Michigan

This is a decent place to stop by for a snack if it isn't too crowded. As other reviewers have stated, it takes awhile for orders to get out and the place is often dirty. Despite this, I've never had any problems with any of the staff and I found the food to be delicious. read more

No air-conditioning here (it was actually on, but it does nothing, they would be better to just keep the doors open). Tastes like every other Dairy Queen, but there is no excuse for not having air-conditioning. read more

They don't even know the ingredients to the blizzard types. When confronted in front of manager, told me that I was wrong and my order was correct. Never again! Ate some but threw it out because it didn't taste right. :( read more

I go in for a mixer in a waffle cone on one of the first nice days of spring in Michigan, thing was so stale it tasted like it must be from last summer. It took the 4 zombies behind the counter half a decade to notice I was ready to order (one a manager) they don't even fill my waffle cone all the way, my friend next to me had just as bad a waffle cone but filled to the brim! awful service and consistency of SOP. Will not return. I hear the Depot Town location is MUCH better, make the extra trip out that way. read more

I would give half a star if I could but no. They were very rude to their costumers and gave no attention to them. They would yell and snicker at the people ordering and I would suggest they find a new staff. And I couldn't even turn my blizzard upside down. If you want to get some good Dairy Queen. Go to the stone school one. Not this trash read more