We originally got a quote from Chris at Tracer a couple years back, but weren't ready to move…read moreforward on the project budget wise. We got great vibes from him then and knew we would want them to do the job when we had the funds. Very chill, not at all pushy. We called him back up a few months ago and he came back out to double check measurements and while understandably prices had rose somewhat, we felt he did everything he could to try and stay as close as possible to the original quote total. Seth and his crew came out and did the job over 2 days. They were on time, pleasant, clean, and did great work. Seth pointed out a flaw in a couple of the window panes and said he was submitting a claim to get replacement parts so they would be perfect (and honestly, we would have never even noticed the issue). Excellent attention to detail, couldn't recommend them more!

I've been in the market for new windows to replace the windows my house was built with (very thin…read morelate 80s single panes) and got three different quotes before I contacted Tracer Window. When Chris from Tracer came over I knew immediately he wasn't a typical sales guy telling me what I wanted to hear. I can smell b/s from a mile away and it does nothing but drive me to find someone else. Chris was objective and honest and gave me a good list of pros and cons and enough information to decided not to install a $10,000 three pane sliding glass door that I thought I was set on. That alone sold me that I could trust Tracer to do the job. The quote came out very fair and Chris gave me the confidence that they would be installed professionally and meticulously. I just had the windows installed and completed this week and couldn't be happier with the job. The team of window installers blew us away with their customer service and professionalism. They respected our property by taking great care to protect anything that might have got damaged during install, they ensured all their work space was spotless upon leaving and they didn't try to rush through the job to get it done it one day. On top of that they adjusted my patio door to swing more freely without me asking them and did it free of charge. Their work was meticulous, every joint and corner of the window trim inside and out was perfectly sealed and trimmed and they cleaned the windows leaving them spotless. Through the finish walkthrough they pointed out a very discrete scratch on a window pane that I wouldn't have ever seen and they insisted to take care of it through the Milgard warranty. Just another huge plus. To say the least I'm very thankful I hired Tracer Window and Door to take care of this big project. I would recommend them to anyone looking to replace their windows. I believe Tracer is a team of honest, hard working people that want to exceed 100% customer satisfaction.

They did a great job replacing a mirror for my bathroom. They were extra careful with the frameread more

EXCEPTIONAL!! Another great experience! I had my windows & screens done & couldn't be happier…read more Great communication through out the process. Each person I dealt with from the receptionist to the installers could not have been more friendlier and kind. All in all great service & price!

Pretty cool place that has a lot of options. I placed an order for a replacement glass shade for my…read moreceiling fan and they were helpful over the phone, and quick to order my replacement. When arriving home to compare the shade with other ceiling fans I have up, it's slightly different but it will be in another room, so no biggie. I just hope it fits when installed from my fan guy.

Terrible do not recommend-- stay away from this business. waited all day, for fan and light…read moreinstall. Installer showed up, parts missing in the box, no remote, no way to run the fan/light. complained to Patrick, asking how this can even happen-- no quality control, etc. His answer, not dealing with you, will refund your money. Find a different place, this place is no good

Have done a lot of work with this company and was always very happy. Things changed the last few…read moreyears and in all fairness it has been a rough time. We had shutters installed that were misaligned and broken. I was called twice and was told our replacement was in when it was actually an error. Have not heard back and we are now looking at almost a year out so broken and misaligned shutters it is.

Apparently this place doesnt like making money, or maybe just the woman who answers phones. I had…read moreshutters put on a year and a half ago by them, decided to add some privacy film over a couple windows recently. Asked for information/pricing/details and was told I'd get something via text. 24 hours pass and i call back o inquire.. i was met with an IDGAF attitude and was told i should take my business somewhere else because SHE didnt want to work the past 2 days. It was like pulling teeth trying to set something up, im so sorry i inconveniencd you at your job!

My experience with this Door and Trim Store was exhausting. It was so many issues with them. It's…read morehard to figure out where to start. They sell you products that their not familiar with, and will not replace anything after the fact. If you order anything from the store, make sure you double check it when you get it before you install it because they take no responsibility or fault for missing items on products. The doors were good, but the biggest issue I had was with their pocket door and barn door. I asked them about a pocket door that would extend across a certain size opening. They said they had two panel pocket doors, which I thought was a great idea. Well, the pocket door came without some hardware, and after 2-3 trips back to the store, we kept receiving the incorrect hardware, and we ended up paying for this incorrect hardware because they would not give it to us as part of the purchase. In order to make a long story short, the installer they requested, kept reminding us that we did not have all the hardware for the install. Currently, I have a two pane pocket door that is not secure. You need two hands to extend it out, and you can look in behind it and see all the dust and debris from the installation. They provided nothing that would shield you from seeing inside of the pocket door when it was open. Use them if you like, but just be aware that there are no refunds, and double check that you have all your hardware and pieces for any type of installation. We even ordered a barn door that was missing some screws for installation.

I ordered interior doors and I was asked to pay for them in full before I got the doors. Two weeks…read morelater I went to pick up the doors and it came with a frame. I told the salesman that I didn't want or need or order the frames I also said I ordered handles for the doors but he said that was not included. I told him to refund me the frames and get me a price on the handles. He told me the handles were the same price as the frames (hard to believe) I asked for a refund for the frames and they said all orders were final and no refunds are issued. They have terrible customer service UPDATE. After several bad reviews written on multiple sites I got a refund but the quality of the doors are not worth the money

Our original screen was left with drips of paint, we tried but was not able to clean it out. So, we…read morecalled Accent Screens, and spoke with Clay. His knowledge and his excitement to share his knowledge with us was so impressive, also the price he quoted us was very reasonable that we opted to have him do the job for us before we hung up the phone. We are happy and satisfied with Clay's recommendation. The new screen has increased the appearance of our house and, most importantly, it has kept our office where the screen was installed at least 10 degrees lower than our old screen has.

Had my carport screened in December,2022 and Clay did a good job with the installation. Six months…read morelater I had an issue with a cross bar of which he came out to look at but said he would have to take that section into the shop to repair. Well now it's been a month later and that's the last I saw or heard from him. He has ignored my text to him and will not answer the phone. This is much to my surprise because in the beginning of contracting the job he came across nice and upstanding. Bottom line if you have a problem with his work don't expect him to come out and repair it. This is terrible of any Business so stay away from this company. Very Disappointed Clay....

Noah came out to repair two of our broken windows today. He did an amazing job. I was surprised at…read morehow quick he worked as well. It's a big relief to my mom and I as the windows were broken by some previous renters before we purchased the house and we didn't want the rain to pour in. I definitely recommend this company and also Noah to anyone who needs their windows repaired!

Guy couldn't replace the window on the first trip, said he didn't have enough time. Everything was…read moreon the quote that needed to be done, but he said he didn't know about taking out a stationary window. Left broken glass on the sidewalk and street.

Matt and Jason arrived to install shutters in my whole house on time. They were professional and…read morerespectful of my property. I am disabled so they moved all the furniture with care and replaced everything post installation. They were done timely and made sure I was completely satisfied. I would highly recommend this company.

Great service. Explained the different options and styles. Once the order was placed, it took a bit…read moreto schedule the appointment. Also I was old 12 months no interest but it ended up being just 6 months. Once there the workers installed the shutters great, but did leave behind a few small messes that I needed to clean up. Overall a solid job and a good company to work with.